Netflix Reviews

Updated August 2, 2014
Updated August 2, 2014
764 Reviews

3.6
764 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Netflix Founder, Chairman and CEO Reed Hastings
Reed Hastings
615 Ratings

Review Highlights

Pros
  • Freedom and Responsibility" is their guiding phrase here and it is true (in 29 reviews)

  • Good Pay & Fact paced work environment (in 18 reviews)


Cons
  • Netflix makes no secret about it's high performance culture, which results in a very high turnover (in 18 reviews)

  • IT IS LITERALLY TRUE THAT IT IS CULTURE OF FEAR, no matter how talented you are (in 17 reviews)

More Highlights

169 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Netflix was a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Instant Watch Customer Service  in  Hillsboro, OR
    Former Employee - Instant Watch Customer Service in Hillsboro, OR

    I worked at Netflix full-time for less than a year

    Pros

    Pay was excellent. All of the tools were available to do the job that needed to be done.

    Cons

    Many customers did not understand how to use Instant View, and it was often difficult to explain.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    I worked at Netflix full-time for less than a year

    Pros

    I wanted to put in my two cents because, unlike the other reviewers, I had a mostly positive experience working at Netflix. I was hired as a temporary worker during the summer and only left to go back to school. The initial training was very good and it was easy to get help when needed on an ongoing basis. I got regular, useful, feedback from my manager and my coworkers were also very helpful. The pay was very good (as a temporary employee I made $13 an hour, and permanent employees get $14 min). The benefits as a temp. employee were also very good.

    Cons

    All of my cons are due to the nature of the job, and not Netflix itself. Customers often get frustrated when calling tech support and they take it out on who they are talking you. I've done it myself. I almost lost my voice a couple of times from talking so much, but I didn't meet anyone else with that problem. Most of the employees also worked evenings, weekends or both because those are the high-call-volume times. I personally worked swing shift Wed. though Sun.

  3. 1 person found this helpful  

    It is a OK place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Netflix full-time

    Pros

    Better than average Salary. Freedom and responsibility culture.

    Cons

    No Job security. You never know when you will be fired

    Doesn't Recommend
    Neutral Outlook
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  5. 1 person found this helpful  

    Decent pay, good feedback from supervisors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Csr1  in  Hillsboro, OR
    Former Employee - Csr1 in Hillsboro, OR

    I worked at Netflix full-time for less than a year

    Pros

    Good pay for the work
    Laid back environment with lax dress code
    great employee benefits
    free/cheap food in the breakroom

    Cons

    When something changes, employees find out when the customers do.
    Mass layoffs when call volume decreases.
    I've heard they don't do re-hires.

    Advice to ManagementAdvice

    Give your employees heads up on major company changes so they can be properly prepared/trained to deal with those calls.
    Also, don't lay off good employees the week they are supposed to be converted. It gets their hopes up and I felt kinda blindsided because I was continually getting positive feedback and was told my conversion was pretty much locked in.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Work hard, be innovative, and always be prepared

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA

    I have been working at Netflix

    Pros

    Your peers are excellent and from all walks of life
    Training is encouraged and done well
    work/life balance exists

    Cons

    this is not a long term choice and the culture deck is true

    Approves of CEO
  7.  

    Smart People, fast moving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Pros

    Working with talented people and visibility into company strategy and direction

    Cons

    Pressure to work long hours

    Recommends
    Approves of CEO
  8.  

    Challenging but worthwhile.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Hillsboro, OR
    Current Employee - Customer Service Representative in Hillsboro, OR

    I have been working at Netflix

    Pros

    Two-week intensive training, $10,000 per year allotment for health insurance or as taxable income, 401(k) Matching up to 3%, FREE 8 DVD at-a-time plan + Watch Instantly plan, Awesome lunchroom amenities [free popcorn, apples, bananas, Macaroni & Cheese and Cup-o-Noodles]. Plus, Workforce Management contracts with local food vendor trucks for availability during peak lunch hours. Availability of 4-10 hour shifts. Comfortable and fun work atmosphere, never a dull moment.

    Cons

    Customers. Talking with customers day in, day out can be rough on moral [but that is the job, right?!] Just remember, "it's just movies, they aren't mad at you." That was a piece of advice that I was given and I remember it anytime a customer was rough with me.

    Advice to ManagementAdvice

    Do not be so quick to judge the abilities of a representative based on a few days or even a few rough weeks. The job is not easy but with your help, it can be. "It's just movies."

    Recommends
    Approves of CEO
  9.  

    Good company - Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Netflix

    Pros

    Great technology and very big market opportunity make this a great company to be a part of. Leadership has made a bad move and this will pass.

    Cons

    Currently there is a lot of bad press and there are risks that a competitor will buy them or drive them out of business.

    Advice to ManagementAdvice

    find a strategic alliance that will provide the capital needed to continue to acquire content as you perfect the streaming service - HD streaming needs lots of work.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Overall great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Los Gatos, CA
    Former Employee - Anonymous Employee in Los Gatos, CA

    I worked at Netflix

    Pros

    Open communication with different levels of management. Working with hard working, smart, and talented people who push you to succeed.

    Cons

    Not many opportunities for career advancement in my field - often felt stuck doing what I was doing. Side projects were slim to none.

    Recommends
    Approves of CEO
  11. 3 people found this helpful  

    Great place to work so far

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Senior Manager  in  Los Gatos, CA
    Current Employee - Senior Manager in Los Gatos, CA

    I have been working at Netflix

    Pros

    I've had a great experience so far, especially after coming from another company where it was all about politics and not about delivering results. My Netflix experience so far is that if you're smart and get stuff done, you will be appreciated and rewarded. If you're looking for hand-holding, this is not the place for you. But if you're entrepreneurial, self-motivated and like challenging the status quo, then Netflix is a great place to work.

    Cons

    None so far other than the commute. The lunches get a bit repetitive, but who's complaining when they bring it in for free? OK, I suppose it would be nice if they didn't always have meetings during the lunch hour, but that's about the biggest complaint I have - and I don't even really mind.

    Advice to ManagementAdvice

    Keep hiring great talent and encouraging them to take smart risks. The past few months have been challenging, but learn from your mistakes and keep focused on delivering the best customer experience possible.

    Approves of CEO

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