Neustar

www.neustar.biz
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Neustar Reviews

Updated February 5, 2015
Updated February 5, 2015
43 Reviews
2.0
43 Reviews
Rating Trends

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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
43 Ratings

Review Highlights

Pros
  • Company has great benefits, it's one of the reasons people stay (in 25 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 10 reviews)


Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 12 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 6 reviews)

More Highlights

43 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 7 people found this helpful  

    More Political than House of Cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Sterling, VA
    Current Employee - Senior Manager in Sterling, VA

    I have been working at Neustar full-time (more than a year)

    Pros

    There are some smart people. Benefits and salary are good. On a daily basis, people are friendly. The training resources and benefits are great.

    Cons

    As stated, Neustar is a political machine - if that machine was a meat grinder. With considerable attrition at the C level this year (tech, marketing and sales), and a move of most of marketing to San Francisco, the chaos has resulted in cut throat politics. A review below says that if you fail it's your fault - not true. If you succeed, it's a miracle. You have to read minds constantly for direction, leadership is so new that they set unrealistic goals and your colleagues are happy to sacrifice you to look good to the (new or overly stressed) boss. Mid-management is stuck between warring leadership and eager, yet change-weary subordinates.

    With all this going on, it's a bit hard to launch good products and help our clients succeed.

    Advice to ManagementAdvice

    Really be customer focused. Strike "urgency" from the vocabulary and replace it with "vital". Add "humility" to your lexicon. Be explicit about expectations. Stop the politicking and gossip. Pay attention to how people are doing and give guidance rather than waiting to where it requires corrective action.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 14 people found this helpful  

    Rome is falling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Sterling, VA
    Current Employee - Anonymous in Sterling, VA

    I have been working at Neustar full-time (more than 8 years)

    Pros

    Benefits are incredible. I get to work with some amazing and talented people.

    Cons

    Too much politics and red tape. Many leaders should be removed or put into roles that better suit their actual talents. This company used to be fantastic but then really started heading downhill with the changing of the guard (CEO). Layoffs are constant and the tenured talent has been leaving in droves. Not much talent left. Constantly hearing that all the talent is on the West Coast is SO inspiring and positive (sarcasm). The maturity of upper management is like watching kids fight on the playground. People are humiliated in front of others. The higher up the leader is, the closer to fitting the description of sociopath they are. Honest hard work is not recognized or rewarded and is often taken from the person who actually did the work and used by a bigger title for recognition. HR department constantly turning a blind eye to the hostile work environment that the employees must endure. Very little opportunity for growth, unless you kiss butt and play the game.

    Advice to ManagementAdvice

    Get rid of all the toxic politics and the people that circulate that behavior. Make people accountable. Get real HR staff to help clean house but also support staff as they should. Perhaps an exorcist needs to be brought in to remove all the evil demons who take pleasure in ruling by fear and humiliation. Culture is forced not cultivated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 7 people found this helpful  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Engineer in San Francisco, CA
    Former Employee - Senior QA Engineer in San Francisco, CA

    I worked at Neustar

    Pros

    Benefits
    Work Life Balance - some people are able to swing a lot of Life and not a lot of Work
    This Pro is also a Con, extremely lenient work from home policy

    Cons

    - Some Director level and most VP level management lack leadership and responsibility.
    - Work Life Balance - some employees do a lot of life and not a lot of work.
    - No cohesive company culture - disjointed between local offices and mothership - no one talks or mingles in the same building if you are in a different dept/division
    - Wastes money on frivolous items e.g. 4 different expresso machines some costing over $2K
    - 20 something Director level management publicly humiliating others and no action take to correct this inappropriate behavior
    - No commitment to direction, every quarter a new strategy
    - Lack of urgency to complete projects on time, resulting in projects not being on time.

    Advice to ManagementAdvice

    I don't have a problem with Upper Management per se. Leadership in the business units is uneven and most often weak. Communication is horrible, leadership needs to disseminate information in an appropriate fashion and be leaders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 7 people found this helpful  

    Fragmented products and lack of culture despite putting employees all in one location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (more than a year)

    Pros

    Work hours are pretty flexible and no one works past 5PM, great benefits, beautiful new SF office

    Cons

    Little room for growth, no visibility, management glosses over problems

    Advice to ManagementAdvice

    Transparency

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 7 people found this helpful  

    Leaders are out for themselves and their own interest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Good benefits and compensation - nice offices

    Cons

    Leaders don't trust the staff to get the job done - instead of promoting from within from a talented pool of employees leaders are bringing in new hired guns with little to no loyalty to the company or it's mission - layoffs are quietly happening throughout the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 9 people found this helpful  

    Great Benefits/Poor Exective Managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator in Sterling, VA
    Current Employee - Senior Systems Administrator in Sterling, VA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    The CTO has left the building.

    Great Benefits (the only reason most people stay)

    Cons

    Neustar is a case study in the Dunning–Kruger effect. This phenomenon is pervasive in the upper ranks.

    Constance re-orgs. I've reported to 6 directors in 4 years.

    I feel like no one is running the company. Every department is going in a different direction.

    Good ideas from the lower ranks are crushed by the old timers with no ideas.

    Advice to ManagementAdvice

    Stop trying to be like Google. Imitation is not innovation.

    Stop with the re-orgs. Give us a stable organizational structure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 7 people found this helpful  

    Lack of Momentum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Sterling, VA
    Current Employee - Manager in Sterling, VA

    I have been working at Neustar full-time (more than 5 years)

    Pros

    Benefits, Culture, co-workers, middle management, flexibility

    Cons

    Constant change in leadership and reorgs makes it difficult if not impossible to set and achieve goals. If the benefits and compensation become impacted, look for a mass exodus.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Salesforce system administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesforce Administrator in Sterling, VA
    Former Employee - Salesforce Administrator in Sterling, VA

    I worked at Neustar full-time (more than 3 years)

    Pros

    Fast paced, learning opportunity. Used to be a great org to work for.

    Cons

    Make you work like a dog.

    Advice to ManagementAdvice

    Get an idea about how sales should run.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    What started out as a great place became a place that no longer cared about the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neustar full-time (more than 3 years)

    Pros

    Great coworkers and decent benefits.

    Cons

    Upper management who are disassociated from the rest of the company. Too many changes and no real strategy. Remote offices are not involved with the rest of the company, overlooked and treated like step children of the company. No real chances of advancement and training is almost nonexistent. Salary is not very competitive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Chaotic, Messy - as it stands today

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Sterling, VA
    Current Employee - Senior Software Engineer in Sterling, VA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Good salary, great benefits. Knowledgeable co-workers.

    Cons

    Constant lay offs. Trying to byte into every great thing in the world. Open cubical system. Religious into Agile / Sprints, Sr management is not open and not honest.

    Advice to ManagementAdvice

    Try to be open and honest to employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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