Neustar Reviews

Updated April 19, 2015
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2.0
46 Reviews
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
28 Ratings

46 Employee Reviews

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  1. Great benefits; morale could be better...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in San Francisco, CA
    Current Employee - Anonymous in San Francisco, CA

    I have been working at Neustar full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Benefits
    - flexible hours
    - great co-workers
    - team environment

    Cons

    - too many products
    - company tries to specialize too much
    - no clear vision of what company wants to be
    - lost great talent when moved to sf from mtv

    Advice to Management

    - Listen to your employees; don't just say so & make your own decisions
    - customize products less, it's a QA debacle

  2. Helpful (5)

    Great compensation, toxic workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Compensation packages are fantastic.
    Excellent benefits.
    Generous allotment of PTO.

    Cons

    Leadership too quick to make changes which often seem reactionary.
    Culture of blame.
    Incredibly political.
    Maintaining older telecom culture while trying to operate and employ those in the less restrictive tech space.
    Setting people up for failure.

    Advice to Management

    Neustar needs to do a complete 180 culturally if it wants to attract and retain talent in the tech space.

  3. Helpful (1)

    so so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Worker bee people are ok to work with

    Cons

    No direction and lost in the woods

    Advice to Management

    wake up

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  5. Helpful (4)

    Poor Infrastructure Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Sterling, VA
    Former Employee - Anonymous Employee in Sterling, VA

    I worked at Neustar full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits of Company is good and they provide good compensation to keep the talent.

    Cons

    The Infrastructure team sucks. The mid-level management have no knowledge about underlying infrastructure. They play politics and try to keep their Jobs. All projects are not completed properly and with quality work. All projects get closed based on relationship rather than real work. If you lick the Boss Butt then you are in good books otherwise you are shown the door. HR is sucks. They only listens to Managers and don't care about employees. Getting you out of company is easy for them. Beware of Infrastructure team

    Advice to Management

    The Leadership is not clear and the Goals are not properly defined. We are not clear what they have 2017 vision. All Management sucks particularly Infrastructure team.

  6. Helpful (12)

    More Political than House of Cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Sterling, VA
    Current Employee - Senior Manager in Sterling, VA

    I have been working at Neustar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are some smart people. Benefits and salary are good. On a daily basis, people are friendly. The training resources and benefits are great.

    Cons

    As stated, Neustar is a political machine - if that machine was a meat grinder. With considerable attrition at the C level this year (tech, marketing and sales), and a move of most of marketing to San Francisco, the chaos has resulted in cut throat politics. A review below says that if you fail it's your fault - not true. If you succeed, it's a miracle. You have to read minds constantly for direction, leadership is so new that they set unrealistic goals and your colleagues are happy to sacrifice you to look good to the (new or overly stressed) boss. Mid-management is stuck between warring leadership and eager, yet change-weary subordinates.

    With all this going on, it's a bit hard to launch good products and help our clients succeed.

    Advice to Management

    Really be customer focused. Strike "urgency" from the vocabulary and replace it with "vital". Add "humility" to your lexicon. Be explicit about expectations. Stop the politicking and gossip. Pay attention to how people are doing and give guidance rather than waiting to where it requires corrective action.

  7. Helpful (18)

    Rome is falling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Sterling, VA
    Current Employee - Anonymous in Sterling, VA

    I have been working at Neustar full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits are incredible. I get to work with some amazing and talented people.

    Cons

    Too much politics and red tape. Many leaders should be removed or put into roles that better suit their actual talents. This company used to be fantastic but then really started heading downhill with the changing of the guard (CEO). Layoffs are constant and the tenured talent has been leaving in droves. Not much talent left. Constantly hearing that all the talent is on the West Coast is SO inspiring and positive (sarcasm). The maturity of upper management is like watching kids fight on the playground. People are humiliated in front of others. The higher up the leader is, the closer to fitting the description of sociopath they are. Honest hard work is not recognized or rewarded and is often taken from the person who actually did the work and used by a bigger title for recognition. HR department constantly turning a blind eye to the hostile work environment that the employees must endure. Very little opportunity for growth, unless you kiss butt and play the game.

    Advice to Management

    Get rid of all the toxic politics and the people that circulate that behavior. Make people accountable. Get real HR staff to help clean house but also support staff as they should. Perhaps an exorcist needs to be brought in to remove all the evil demons who take pleasure in ruling by fear and humiliation. Culture is forced not cultivated.

  8. Helpful (9)

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Engineer in San Francisco, CA
    Former Employee - Senior QA Engineer in San Francisco, CA

    I worked at Neustar

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits
    Work Life Balance - some people are able to swing a lot of Life and not a lot of Work
    This Pro is also a Con, extremely lenient work from home policy

    Cons

    - Some Director level and most VP level management lack leadership and responsibility.
    - Work Life Balance - some employees do a lot of life and not a lot of work.
    - No cohesive company culture - disjointed between local offices and mothership - no one talks or mingles in the same building if you are in a different dept/division
    - Wastes money on frivolous items e.g. 4 different expresso machines some costing over $2K
    - 20 something Director level management publicly humiliating others and no action take to correct this inappropriate behavior
    - No commitment to direction, every quarter a new strategy
    - Lack of urgency to complete projects on time, resulting in projects not being on time.

    Advice to Management

    I don't have a problem with Upper Management per se. Leadership in the business units is uneven and most often weak. Communication is horrible, leadership needs to disseminate information in an appropriate fashion and be leaders.

  9. Helpful (8)

    Fragmented products and lack of culture despite putting employees all in one location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work hours are pretty flexible and no one works past 5PM, great benefits, beautiful new SF office

    Cons

    Little room for growth, no visibility, management glosses over problems

    Advice to Management

    Transparency

  10. Helpful (8)

    Leaders are out for themselves and their own interest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits and compensation - nice offices

    Cons

    Leaders don't trust the staff to get the job done - instead of promoting from within from a talented pool of employees leaders are bringing in new hired guns with little to no loyalty to the company or it's mission - layoffs are quietly happening throughout the company.

  11. Helpful (10)

    Great Benefits/Poor Exective Managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator in Sterling, VA
    Current Employee - Senior Systems Administrator in Sterling, VA

    I have been working at Neustar full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The CTO has left the building.

    Great Benefits (the only reason most people stay)

    Cons

    Neustar is a case study in the Dunning–Kruger effect. This phenomenon is pervasive in the upper ranks.

    Constance re-orgs. I've reported to 6 directors in 4 years.

    I feel like no one is running the company. Every department is going in a different direction.

    Good ideas from the lower ranks are crushed by the old timers with no ideas.

    Advice to Management

    Stop trying to be like Google. Imitation is not innovation.

    Stop with the re-orgs. Give us a stable organizational structure.

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