Neustar

  www.neustar.biz
  www.neustar.biz

Neustar Reviews

Updated December 12, 2014
Updated December 12, 2014
186 Reviews
2.9
186 Reviews
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
120 Ratings

Review Highlights

Pros
  • Company has great benefits, it's one of the reasons people stay (in 25 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 10 reviews)


Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 12 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 6 reviews)

More Highlights

39 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Fragmented products and lack of culture despite putting employees all in one location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (more than an year)

    Pros

    Work hours are pretty flexible and no one works past 5PM, great benefits, beautiful new SF office

    Cons

    Little room for growth, no visibility, management glosses over problems

    Advice to ManagementAdvice

    Transparency

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 5 people found this helpful  

    Leaders are out for themselves and their own interest

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Good benefits and compensation - nice offices

    Cons

    Leaders don't trust the staff to get the job done - instead of promoting from within from a talented pool of employees leaders are bringing in new hired guns with little to no loyalty to the company or it's mission - layoffs are quietly happening throughout the company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Great Benefits/Poor Exective Managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Systems Administrator in Sterling, VA
    Current Employee - Senior Systems Administrator in Sterling, VA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    The CTO has left the building.

    Great Benefits (the only reason most people stay)

    Cons

    Neustar is a case study in the Dunning–Kruger effect. This phenomenon is pervasive in the upper ranks.

    Constance re-orgs. I've reported to 6 directors in 4 years.

    I feel like no one is running the company. Every department is going in a different direction.

    Good ideas from the lower ranks are crushed by the old timers with no ideas.

    Advice to ManagementAdvice

    Stop trying to be like Google. Imitation is not innovation.

    Stop with the re-orgs. Give us a stable organizational structure.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    Lack of Momentum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Sterling, VA
    Current Employee - Manager in Sterling, VA

    I have been working at Neustar full-time (more than 5 years)

    Pros

    Benefits, Culture, co-workers, middle management, flexibility

    Cons

    Constant change in leadership and reorgs makes it difficult if not impossible to set and achieve goals. If the benefits and compensation become impacted, look for a mass exodus.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Salesforce system administrator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesforce Administrator in Sterling, VA
    Former Employee - Salesforce Administrator in Sterling, VA

    I worked at Neustar full-time (more than 3 years)

    Pros

    Fast paced, learning opportunity. Used to be a great org to work for.

    Cons

    Make you work like a dog.

    Advice to ManagementAdvice

    Get an idea about how sales should run.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    What started out as a great place became a place that no longer cared about the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neustar full-time (more than 3 years)

    Pros

    Great coworkers and decent benefits.

    Cons

    Upper management who are disassociated from the rest of the company. Too many changes and no real strategy. Remote offices are not involved with the rest of the company, overlooked and treated like step children of the company. No real chances of advancement and training is almost nonexistent. Salary is not very competitive.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Chaotic, Messy - as it stands today

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Sterling, VA
    Current Employee - Senior Software Engineer in Sterling, VA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Good salary, great benefits. Knowledgeable co-workers.

    Cons

    Constant lay offs. Trying to byte into every great thing in the world. Open cubical system. Religious into Agile / Sprints, Sr management is not open and not honest.

    Advice to ManagementAdvice

    Try to be open and honest to employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 8 people found this helpful  

    We see the iceberg, and it looks like Senior Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineering Manager in Orem, UT
    Current Employee - Engineering Manager in Orem, UT

    I have been working at Neustar full-time (more than 10 years)

    Pros

    The people are great to work with, and there are good benefits all around. The company has strong potential for stability and growth.

    Cons

    As a software engineer, I have spent way too much time acting as a product manager and a sales engineer. For a company that makes this much money, it is far too difficult to acquire needed hardware and personnel resources.

    Advice to ManagementAdvice

    I have no faith in the highest levels of management. As employees, we can see through your made-up excuses for the layoffs, and we simply don't believe you when you tell us that the best and brightest can only be found in the San Francisco area.

    Negative Outlook
    Disapproves of CEO
  10. 7 people found this helpful  

    Be very wary of joining this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Marketing in Sterling, VA
    Current Employee - Product Marketing in Sterling, VA

    I have been working at Neustar full-time (more than 5 years)

    Pros

    Neustar pays great and has fantastic benefits. There are a lot of cool technologies that have been aggregated and there is opportunity for some cool new services. There are also a handful of very talented and collaborative people between Manager, Director and VP levels.

    Cons

    The executive team is in way over their heads. None of them excepting the CTO would hold the same position in any other publicly traded company. There is horribly rampant nepotism in hiring and advancement which is spearheaded by the CEO. There is never any accountability among the executives and very little merit based advancement or reward for the people doing day to day work.

    Advice to ManagementAdvice

    Hire a current HR executive from a real big-boy company, figure out how to identify and retain talented people, and stop the grossly negligent hiring and reward structure - starting with the senior leadership team.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Sad to see

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in San Francisco, CA
    Former Employee - Senior Account Executive in San Francisco, CA

    I worked at Neustar full-time (more than 3 years)

    Pros

    You can’t beat the benefits. They are highly competitive in healthcare, 401k match. They also offer an employee stock purchase plan, although I’m not sure I’d call that a benefit at this point.

    Cons

    Meet mini-microsoft. Neustar is a collection of companies all of whom have been purchased with the $400mm+/year the NPAC provides. The result is 30 companies within a (relatively small) company. Mix in a CEO who is trying to wedge her way into the online ad space but who lacks the ability to be a B-level sales rep in the industry. The result is she goes in the direction that the loudest bird in her ear suggests. Every couple of years there is a new direction being charted and it is increasingly being charted into waters that the executive team is unqualified to navigate. With each course correction there is a major acquisition and although the companies being acquired are increasingly smaller the egos of the executives brought aboard are increasingly large. With the NPAC going away top talent is leaving faster than low level talent can be fired (There is a lot of that too.)

    Advice to ManagementAdvice

    Ride it out until the NPAC rebid process plays out. But, if it is lost the CEO and the people who ride her coattails need to be rapidly flushed and a person with his or her own vision needs to be brought in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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