Neustar Reviews

Updated October 10, 2014
Updated October 10, 2014
176 Reviews
3.0
176 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Neustar President and CEO Lisa A. Hook
Lisa A. Hook
114 Ratings

Review Highlights

Pros
  • Company has great benefits, it's one of the reasons people stay (in 24 reviews)

  • Great benefit including work life balance, 401K and insurance etc (in 9 reviews)


Cons
  • Upper management has no clear or effective strategy to make new company acquisitions work (in 12 reviews)

  • The company is a constant reorg mode with little to no strategic thought in the reorg (in 5 reviews)

More Highlights

37 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (more than 5 years)

    Pros

    Lots to learn, great benefit, lots of career opportunities

    Cons

    Some bureaucracy typical of a big company

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Ever-changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Analyst in Louisville, KY
    Current Employee - Data Analyst in Louisville, KY

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Great Benefits, good tools, and many outlets for executive feedback.

    Cons

    Too much change. Every year there has been a radical change in company vision and strategy. Progress is slowed because of the constant change.

    Advice to ManagementAdvice

    If you truly want to move to a SaaS model then you must have the entire company embrace the method.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar

    Pros

    Excellent beneifts, challenging work, intelligent co-workers

    Cons

    Limited opportunity for promotion from within.

    Recommends
    Neutral Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    A company transforming

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Sterling, VA
    Current Employee - Anonymous Employee in Sterling, VA

    I have been working at Neustar full-time (more than an year)

    Pros

    Good benefits, and a reasonable work/life balance. CTO working hard to turn the ship into a more modern, agile development driven SaaS company. Lots of different products and technologies to work on.

    Cons

    Recent force reductions have resulted in a lot of staff churn. Uncertainty around the future of the company due to the number portability contract. Many different product make it difficult sometimes to see the big picture about where the company is going, and what the company's identity is.

    Advice to ManagementAdvice

    Invest in your products, work hard to delight your customers. More cross-pollination between CA and VA teams is needed to help gel the engineering culture. Enough with all the out-sourcing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in Louisville, KY
    Former Employee - Product Manager in Louisville, KY

    I worked at Neustar full-time (more than 3 years)

    Pros

    Busy, rewarding, good people to work with, great office environment. Up to date technology. They care about their employees. Great tuition reimbursement program.

    Cons

    Hours, on call a lot!

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Awesome benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Engineer in Sterling, VA
    Current Employee - Security Engineer in Sterling, VA

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Personnel, benefits, bonus, career path, office culture

    Cons

    Personal growth, hiring strategy, company goals

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good life/work balance, lots of flexibility, moving towards new tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer

    I worked at Neustar full-time (more than 5 years)

    Pros

    Flexible work hours and work from home policy;
    good work/life balance;
    had the opportunity to work on several large, different projects during my time there (possibly rare for an engineer at Neustar);
    good, smart, hard-working teammates that were easy and fun to work with;
    GREAT benefits - health benefits probably one of the best in the DC area (free Fitbits, potential to have significant premium discounts if certain health activities are done during the year), stock equity program and ESPP program, significant bonuses, etc.

    Cons

    Re-orgs and shuffling of top management every couple of years,
    more bureaucracy than needed for a company of this size,
    slow to integrate new acquisitions into the full company
    different departments very independent - felt more like a bunch of small companies working side by side than one company

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Good Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Neustar as an intern

    Pros

    Perfect work life balance, awesome manager and colleagues

    Cons

    None that I can think of.

  10.  

    Employment at Neustar is dynamic, leading edge and forward thinking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (more than 5 years)

    Pros

    Neustar focuses on customer satisfaction and implements business practices to successfully achieve those objectives.

    Cons

    Career paths and advancement are somewhat limited.

    Advice to ManagementAdvice

    Continue advancement in data analytics and product offerings

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Good vision, solid company, inconsistent leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Neustar full-time (more than 3 years)

    Pros

    Fantastic benefits and work/life balance. Mgt has charted a potentially lucrative vision for the future and the company has all the resources it needs to succeed. Mid-level managers have typically been promoted from within and are generally well respected by their teams. There are efforts afoot to transform the company from a slow-moving telecom infrastructure provider to a fast moving, customer-centric provider of information and analytics but only time will tell if these efforts succeed. There is pure gold in Neustar's data but it remains to be seen if the company has the ability to take full advantage of it.

    Cons

    This is not a very exciting place to work - particularly Sterling. It's actually a bit boring. The offices are cube farms where people generally keep to themselves.

    Neustar's Senior Leadership appears to lack accountibility for failures to execute, and, seem reluctant to accept the risks inherent to a culture of innovation. Failure patterns are repeated every 9-12 months as expensive consultants chart courses of action that leadership is unable or unwilling to implement. Leaders express a desire for culture change, but, those with the greatest ability to affect change seem the least willing to embody it. Employees see management saying one thing and doing another - and as a result - rightfully question their sincerity.

    Efforts to become more customer-centric are improving, but, are moving slowly. This is due, among other things, to a lack of Product Management competencies within the organization, and, a disproportionate level of influence across the company within the Finance organization - a naturally conservative group that seems oblivious to the chilling effect it has on Neustar's ability to execute the vision and embrace change.

    Advice to ManagementAdvice

    Walk the talk.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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