Neustar
3.1 of 5 161 reviews
www.neustar.biz Sterling, VA 1000 to 5000 Employees

Neustar Reviews

Updated Jun 23, 2014
All Employees Current Employees Only

3.1 161 reviews

                             

53% Approve of the CEO

Neustar President and CEO Lisa A. Hook

Lisa A. Hook

(104 ratings)

49% of employees recommend this company to a friend
34 Employee Reviews Back to all reviews
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    A company transforming

    Anonymous Employee (Current Employee)
    Sterling, VA

    ProsGood benefits, and a reasonable work/life balance. CTO working hard to turn the ship into a more modern, agile development driven SaaS company. Lots of different products and technologies to work on.

    ConsRecent force reductions have resulted in a lot of staff churn. Uncertainty around the future of the company due to the number portability contract. Many different product make it difficult sometimes to see the big picture about where the company is going, and what the company's identity is.

    Advice to Senior ManagementInvest in your products, work hard to delight your customers. More cross-pollination between CA and VA teams is needed to help gel the engineering culture. Enough with all the out-sourcing.

    Yes, I would recommend this company to a friend

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    Not a bad place to work

    Product Manager (Former Employee)
    Louisville, KY

    ProsBusy, rewarding, good people to work with, great office environment. Up to date technology. They care about their employees. Great tuition reimbursement program.

    ConsHours, on call a lot!

    Yes, I would recommend this company to a friend

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    Good life/work balance, lots of flexibility, moving towards new tech

    Senior Software Engineer (Former Employee)

    ProsFlexible work hours and work from home policy;
    good work/life balance;
    had the opportunity to work on several large, different projects during my time there (possibly rare for an engineer at Neustar);
    good, smart, hard-working teammates that were easy and fun to work with;
    GREAT benefits - health benefits probably one of the best in the DC area (free Fitbits, potential to have significant premium discounts if certain health activities are done during the year), stock equity program and ESPP program, significant bonuses, etc.

    ConsRe-orgs and shuffling of top management every couple of years,
    more bureaucracy than needed for a company of this size,
    slow to integrate new acquisitions into the full company
    different departments very independent - felt more like a bunch of small companies working side by side than one company

    Yes, I would recommend this company to a friend

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    Awesome benefits

    Security Engineer (Current Employee)
    Sterling, VA

    ProsPersonnel, benefits, bonus, career path, office culture

    ConsPersonal growth, hiring strategy, company goals

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Work Environment

    Anonymous Employee (Former Employee)

    ProsPerfect work life balance, awesome manager and colleagues

    ConsNone that I can think of.

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    Employment at Neustar is dynamic, leading edge and forward thinking.

    Anonymous Employee (Current Employee)

    ProsNeustar focuses on customer satisfaction and implements business practices to successfully achieve those objectives.

    ConsCareer paths and advancement are somewhat limited.

    Advice to Senior ManagementContinue advancement in data analytics and product offerings

    Yes, I would recommend this company to a friend

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    2 people found this helpful  

    Good vision, solid company, inconsistent leadership

    Anonymous Employee (Current Employee)

    ProsFantastic benefits and work/life balance. Mgt has charted a potentially lucrative vision for the future and the company has all the resources it needs to succeed. Mid-level managers have typically been promoted from within and are generally well respected by their teams. There are efforts afoot to transform the company from a slow-moving telecom infrastructure provider to a fast moving, customer-centric provider of information and analytics but only time will tell if these efforts succeed. There is pure gold in Neustar's data but it remains to be seen if the company has the ability to take full advantage of it.

    ConsThis is not a very exciting place to work - particularly Sterling. It's actually a bit boring. The offices are cube farms where people generally keep to themselves.

    Neustar's Senior Leadership appears to lack accountibility for failures to execute, and, seem reluctant to accept the risks inherent to a culture of innovation. Failure patterns are repeated every 9-12 months as expensive consultants chart courses of action that leadership is unable or unwilling to implement. Leaders express a desire for culture change, but, those with the greatest ability to affect change seem the least willing to embody it. Employees see management saying one thing and doing another - and as a result - rightfully question their sincerity.

    Efforts to become more customer-centric are improving, but, are moving slowly. This is due, among other things, to a lack of Product Management competencies within the organization, and, a disproportionate level of influence across the company within the Finance organization - a naturally conservative group that seems oblivious to the chilling effect it has on Neustar's ability to execute the vision and embrace change.

    Advice to Senior ManagementWalk the talk.

    Yes, I would recommend this company to a friend

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    Good Company to Work For

    Anonymous Employee (Current Employee)

    ProsThe company is moving in exciting directions and there are a lot of opportunities to learn new things. The benefits package is very good.

    ConsThere a re-orgs every 6-9 months. Some high level employees suffer no consequences for repeated failures. A lotof buzz words are thrown about.

    Advice to Senior ManagementStart showing consequences for failures at the VP and SVP levels.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Flying fast but a bit of a turbulent ride

    Anonymous Employee (Current Employee)

    ProsThe leadership is dedicated to reinventing the (already successful) company. Having a vision to take a company through this takes commitment and courage. Have the leadership team got the stomach for the journey? Time will tell. Lots of talent at the company. Want to work with a smart crew? This might be the place for you. Good comp package. Nice working conditions.

    ConsRaw talent alone doesn't guarantee success. Some people don't see the same vision but can't afford to get off the ride due to the generous comp package.

    Advice to Senior ManagementStick to your guns. Have the courage to build the next iteration of this awesome company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Company

    Data Related (Current Employee)

    ProsGreat benefits, good people, positive outlook

    ConsReally slow, conflicting messages, disregard those not in upper management

    Advice to Senior ManagementIf you want more innovation, give employees an incentive to innovate.

    Yes, I would recommend this company to a friend

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Neustar – Why Work for Us?

Company Facts • Headquarters: • Sterling, VA (USA) • Founded: • 1996 • President and CEO: • Lisa A. Hook • Stock Symbol: • June 2005 (NYSE: NSR) • Employees: • Approx. 1,500 worldwide • FY2011 Revenue… Full Overview

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Glassdoor is your free inside look at Neustar reviews and ratings — including employee satisfaction and approval rating for Neustar CEO Lisa A. Hook. All 34 reviews posted anonymously by Neustar employees.