Neustar Reviews

Updated January 9, 2015
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Neustar President and CEO Lisa A. Hook
Lisa A. Hook
129 Ratings

5 Employee Reviews

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  1. 7 people found this helpful

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior QA Engineer in San Francisco, CA
    Former Employee - Senior QA Engineer in San Francisco, CA

    I worked at Neustar

    Pros

    Benefits
    Work Life Balance - some people are able to swing a lot of Life and not a lot of Work
    This Pro is also a Con, extremely lenient work from home policy

    Cons

    - Some Director level and most VP level management lack leadership and responsibility.
    - Work Life Balance - some employees do a lot of life and not a lot of work.
    - No cohesive company culture - disjointed between local offices and mothership - no one talks or mingles in the same building if you are in a different dept/division
    - Wastes money on frivolous items e.g. 4 different expresso machines some costing over $2K
    - 20 something Director level management publicly humiliating others and no action take to correct this inappropriate behavior
    - No commitment to direction, every quarter a new strategy
    - Lack of urgency to complete projects on time, resulting in projects not being on time.

    Advice to ManagementAdvice

    I don't have a problem with Upper Management per se. Leadership in the business units is uneven and most often weak. Communication is horrible, leadership needs to disseminate information in an appropriate fashion and be leaders.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 5 people found this helpful

    Sad to see

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in San Francisco, CA
    Former Employee - Senior Account Executive in San Francisco, CA

    I worked at Neustar full-time (more than 3 years)

    Pros

    You can’t beat the benefits. They are highly competitive in healthcare, 401k match. They also offer an employee stock purchase plan, although I’m not sure I’d call that a benefit at this point.

    Cons

    Meet mini-microsoft. Neustar is a collection of companies all of whom have been purchased with the $400mm+/year the NPAC provides. The result is 30 companies within a (relatively small) company. Mix in a CEO who is trying to wedge her way into the online ad space but who lacks the ability to be a B-level sales rep in the industry. The result is she goes in the direction that the loudest bird in her ear suggests. Every couple of years there is a new direction being charted and it is increasingly being charted into waters that the executive team is unqualified to navigate. With each course correction there is a major acquisition and although the companies being acquired are increasingly smaller the egos of the executives brought aboard are increasingly large. With the NPAC going away top talent is leaving faster than low level talent can be fired (There is a lot of that too.)

    Advice to ManagementAdvice

    Ride it out until the NPAC rebid process plays out. But, if it is lost the CEO and the people who ride her coattails need to be rapidly flushed and a person with his or her own vision needs to be brought in.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    The used car sales of the technology world!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Brisbane, CA
    Former Employee - Account Executive in Brisbane, CA

    I worked at Neustar full-time (more than 3 years)

    Pros

    Great compensation and recognition for top performers

    Cons

    High turnover, solutions not competitive in the marketplace,

    Advice to ManagementAdvice

    Do more to help your reps be successful rather than simply micro managing them

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. Place you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive in Brisbane, CA
    Former Employee - Account Executive in Brisbane, CA

    I worked at Neustar

    Pros

    -Supportive environment from peers
    -Structured (for those who like structure)
    -Improved training modules
    -A great place to learn sales techniques and team atmosphere

    Cons

    -Big disconnect from Management and Employees
    -Limited professional and career advancement
    -Relatively "unsecure"
    -Products need to improve
    -Promotions and raises are also quite infrequent.

    Advice to ManagementAdvice

    - lead by example and stop hiding behind the "good ole boy" network
    - clearly communicate vision and strategy to employees
    - be fair, promote good people, instead of hiring cronies
    - stop using PIP's as a motivation tool
    - switch corporate culture to cultivation and collaboration to improve productivity, pride, and self-motivation

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful

    Almost impossible to make the money they tell you in the interview / commission plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive in Brisbane, CA
    Former Employee - Account Executive in Brisbane, CA

    I worked at Neustar

    Pros

    Neustar is a very very large organization, and with that comes the better reasons for working there. Benefits, time-off, etc. are very good with them. It is a relatively relaxed place to work and generally management has no problems with adjusting work schedules and or time off to suit your needs. Upper management has been making the attempt to provide the sales teams with more tools and good training. They have paid for many of these tools in the past and brought in some top notch training which will be very useful in future jobs. They have money and do invest in their employees.

    Cons

    Very very unrealistic goals for the number of sales reps working there. Management believes so much that everyone with a website needs the product, but reality is there are many other solutions available for small to medium and even large companies at a much lower cost. The IT departments which are the targets of sales calls, have a very good understanding of the alternative solutions and are very hesitant to pay a price which is often five times higher than the next best solution.

    Advice to ManagementAdvice

    Scale back the sales team.

    Doesn't Recommend
    No opinion of CEO

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