New Relic Reviews

Updated June 11, 2015
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Lew Cirne
7 Ratings

Pros
  • A very healthy work-life balance mitigates risks of burnout (in 16 reviews)

  • Rapid growth, customers love our product, some very smart and motivated colleagues, beautiful office, excellent work-life balance (in 5 reviews)

Cons
  • no 401k and stock option strike price is ridiculous, barely even worth having them (in 4 reviews)

  • Oh and BTW, they wont reimburse cell phones despite having used mine many times to ensure deal kept moving or closed at night or over the weekend (in 3 reviews)

More Pros and Cons

11 Employee Reviews

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  1. Helpful (17)

    Great Product- Toxic culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - California in San Francisco, CA
    Current Employee - California in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time (More than a year)

    Pros

    Pros: -Stock in a company that has a solid product -Coffee Bar in house -Incredibly easy targets to hit -Nice office with great views -Nice, personable, interesting people overall

    Cons

    Cons: -Considerably lower pay than industry average. If you didn't get in before the IPO, look elsewhere! You'll likely get paid 25%-30% higher at a similar size/stage company -Toxic culture -Horrible management- can't stress that enough -One manager in middle management has made racial remarks to several people on the team, degrades employees and the company has done nothing to stop this. - Everything is for show: * Office is designed to look like Google to put on the appearance that NR is wildly successfu. Instead of buying 2 non-working iPads for each conference room, maybe you could hire more employees to scale. * Middle management consistently forces you to drop everything you are doing and complete meaningless tasks that will look good to their boss. -Plenty of Director-level employees that are truly incompetent. Our Director genuinely doesn't know how to use Salesforce or even navigate our own product. Some of those same managers typically come in at 10AM and leaves by 3PM. It is difficult to work for managers that you can't respect. -Many employees are scolded for contacting upper management/VP's/Execs. So much for being a 'flat' startup. - We have no clue where the company intends to go until the last minute. - Company values are literally never practiced. - Customers are completely in the dark on feature releases, agent updates, beta's and many other things that are vital to a ensuring that they stay happy.

    Advice to Management

    1) Clean out management in certain departments. It shouldn't be that difficult to figure out which departments if you do your job. 2) If you aren't interested in doing meaningful work, collect your stock and move on so the people that actually care about growing the company can do so. 2) Quit creating so many layers within each department. 3) Do a better job of delivering important information to your customers 4) Empower your People Ops team to actually do real HR work.


  2. Helpful (9)

    Customer Success Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at New Relic full-time

    Pros

    Focus on sales and product

    Cons

    No focus on customer success. Nepotism from the top down. Either you were at Wiley/CA or you weren't.

    New Relic Response

    May 29, 2015 – VP, People

    We hire great people. This fact, the quality of Relics, is fundamental to our success (we are one of the fastest growing SaaS companies around). We would not, will not, tolerate mindless biases that ... More


  3. Helpful (14)

    Beware of "Performance Improvement Plan"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at New Relic full-time (More than 3 years)

    Pros

    The general mood in the office is positive. There are some nice perks such as an on-site barista, happy hour every once in awhile, and Monster energy drinks.

    Cons

    Never once had I received a negative quarterly performance review or had any work issues brought to my attention during 1 on 1 meetings in over 3 years of working at New Relic. At my last performance review, I was ambushed by a "Performance Improvement Plan" stating that I was not meeting expectations. The items to complete or be terminated, individually were doable within 90 days. However I was given a list of 5 tasks to accomplish. It was clear the company was not interested in my success as an employee. Pushing out a long time employee under the guise of a Performance Improvement Plan is unfair. Unfortunately this approach is still being used by the company.


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  5. Helpful (6)

    Non-competitive salaries, corporate culture is past it's prime

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice offices Great products World Class CEO Marketing Department that rocks! Treats customers extremely well

    Cons

    If you don't work in Sales or Engineering, you will feel like second class citizen Finance team is difficult to work with and often hostile to other employees Top leadership in Sales is aloof and not friendly. You might say snobby and often just rude Salaries are well below market in San Francisco - you can do better almost anywhere else Stock options are extremely small allocations and not worth staying around to vest Looks good on resume, but don't stay too long. Very little give, too much "take"

    Advice to Management

    The sales and finance organizations should treat people better who are not part of their organizations. People are afraid to speak up about the poor/hostile treatment. CRO is particularly rude to non-management employees.

    New Relic Response

    Mar 28, 2015 – VP, People

    Thank you for the feedback. We’re also really proud of our great offices, wonderful product, and a fabulous CEO. And I agree that Marketing rocks! And I am troubled to hear your experience with ... More


  6. Helpful (20)

    Avoid this place like the plague!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at New Relic full-time (More than 3 years)

    Pros

    Amazing C Level Executives!

    Cons

    The absolute worst lower management. Engineering, Sales and especially Administrative Management is lacking skills in more ways that I can note. Coworkers are daily spoken to with disrespect and are railroaded if they stand up for themselves. Horrible place!!

    Advice to Management

    Upper Management, you need to keep in touch with what is going on in HR. Ask questions, and take care of your employees, there are many talented people working for you, please ask, listen and hold accountable those folks that are the offenders, no matter what the cost. You are loosing people who are excellent at their job, because they are being treated very poorly!!


  7. Helpful (10)

    Not so good if you are an engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at New Relic full-time

    Pros

    cool office, cool product, Interesting work

    Cons

    work life balance, compensation, leadership, personal growth, professional growth, unrealistic demands

    Advice to Management

    There is too much demand and no where near enough people to fill it. As an engineer there is no way to get permuted or recognized for your work. It seems like management manages engineers but have no interest in software engineering or understanding what we build.


  8. Helpful (21)

    Not Very Female Friendly

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at New Relic full-time

    Pros

    Flexible hours Good group of coworkers overall

    Cons

    Horrible health benefit options No 410k Good Old Boy system in upper management Not female friendly - saw one management level female have items thrown at her from an irate boss. Another was harassed by her coworker that worked next to her all day long with no action by HR. Goo talent left the company instead of put up with the hostile environment. When named one of the hottest companies in the Bay Area the comment thread was dominated by discussion of the un-friendly female atmosphere and eventually taken down (probably by the company's request). Would not want my sister or any of my female friends to work here.

    New Relic Response

    May 1, 2014 – VP, People

    This post largely inconsistent with what we are hearing from employees, and is simply wrong in a couple of respects. It is inconsistent with the feedback in our quarterly, confidential New ... More


  9. Helpful (11)

    Sales Golden Age Is Gone

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales - Account Manager in San Francisco, CA
    Former Employee - Sales - Account Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at New Relic full-time (More than a year)

    Pros

    - Great office space - Great product - Hire very nice sales people

    Cons

    - The 100% in-bound round robin sales system could not scale from 25 to 75 reps, and the overall morale of the sales team shot down. - Very little transparency from sales management & execs down to team - Most of the initial blood of the sales team around in 11' & 12' has flown the coop - Compensation is not what it seams as only 33% of sales team hit quota in Q4'13 - Acting like a public company, though still a private company - Internal promotions are all friends of the VP of Sales from college days

    Advice to Management

    - Treat your employees as your greatest asset, rather than commodities.


  10. Helpful (9)

    Just Average And Somewhat Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in San Francisco, CA
    Current Employee - Marketing in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at New Relic full-time

    Pros

    Smart people Excellent Product Great Locations Decent Leadership Team

    Cons

    Interview process was among the worst. No communication from HR. Poor follow up Lack respect by HR department for people interviewing Average or below average salaries Poor Bonus Structure Salaries are not competitive Lack of 401K match Stock Option Packages lack equality, and below market. Stock Options not a reason to work here - For a pre-IPO company, stock option allocations for new employees are very small and non-competitive Company does not deliver on it's primises

    Advice to Management

    Be more competitive with the market. 401K match is over due. Salaries are becoming less competitive. Other start ups are more attractive. People Ops is a problem. Look into it.


  11. Helpful (4)

    Unrealistic expectations and POOR executive leadership!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Francisco, CA
    Current Employee - Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at New Relic full-time

    Pros

    New Relic has a great office in an amazing location. A good majority of the frontline folks are very hard working and genuinely want to see you succeed.

    Cons

    On the surface it appears the executive team genuinely cares about their people but actions prove otherwise. Many times decision are made in favor of the inner circle. Sales policy is completely avoided in favor of people they like. Despite hard work and over achievement you may not get recognized and or compensated, the compensation structure is very subjective and not based on good data. The equity they distribute is very disappointing so when they discuss going public, its only relevant to the executives, no one else. There is a lot more companies handing out far greater equity with as good if not better upside. Oh and BTW, they wont reimburse cell phones despite having used mine many times to ensure deal kept moving or closed at night or over the weekend.

    Advice to Management

    Listen to your people. Don't be so disconnected from the business. You need more than a good product to be successful in today's market.



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