New York Sports Club
2.4 of 5 78 reviews
www.nysc.com New York, NY 1000 to 5000 Employees

New York Sports Club Reviews

Updated May 10, 2014

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2.4 78 reviews

                             

33% Approve of the CEO

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Robert Giardina

(9 ratings)

34% of employees recommend this company to a friend
27 Employee Reviews Back to all reviews
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    1 person found this helpful  

    The worst example of what health and fitness should be

    General Manager (Former Employee)
    Long Beach, NY

    ProsNone, the excitement that I had once has for this industry was drained from an emotional vampire (TSI). What a shame that this company continues to he away with what it does. I must believe that at some point karma will catch up to them!

    ConsEverything; from the lie that is stated in their mission statement. To the lies it feeds it clientele. There is no coaching nor development. TSI does not invest in their employees!

    Advice to Senior ManagementListen to your customers

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Downhill

    Anonymous Employee (Current Employee)

    ProsFree gym membership, hours of operation, friendly members and staff, this company has turned from something that awesome four years ago to somewhere that is heading downhill fast.

    ConsLow pay, unclean, equipment constantly broke, rules only apply to certain employees, management is not much of assistance, always looking to cut back programs, big decline in membership

    Advice to Senior ManagementGo back to the way it was 4 years ago, the company cared about it's employees at that time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    not the greatest gym to work for

    Anonymous Employee (Current Employee)

    Prosyour clients make it better day to day

    Conscorporate controls EVERYTHING, and are complete morons

    Advice to Senior ManagementYOU SUCK

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    Terrible

    Membership Consultant (Former Employee)
    New York, NY

    Prosfree membership to all locations, I learned a lot of problem solving techniques, cool when you see the people you signed up meet their goals and lose weight, overall experience in the fitness world

    Consno work life balance, we were turned into robots, no integrity, no value on what we were offering, terrible hours and 3-4 12 hour days a month

    Advice to Senior Managementseriously guys, get your act together. you can't possibly be that dumb to think that this business model is actually working

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Front DESK, WELCOME TEAM

    Anonymous Employee (Current Employee)

    ProsAs an employee, you have aFree membership

    ConsEverything from corporate, to management in the Gym

    Advice to Senior ManagementNo one works together...

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    Train Wreck

    General Manager (Former Employee)

    ProsPay is reasonable for management, enough to keep you from quitting right away.
    Met some really great people, most have left the company also.
    You can create your own culture within your club.
    Free gym membership

    ConsLack of leadership and diversity (upper management)
    Non-existing company culture
    Low team morale
    Inconsistent
    No work/life balance
    Questionable integrity/ethics
    Only care about the board & investors
    Revolving door

    Advice to Senior ManagementA happy team = happy members.

    We don't want to work for you 24/7 it is not ok to expect follow up or report on our days off.
    Stop cutting so many corners, there are no shortcuts in life. Your gyms need to be cleaner and you need new equipment and you know it.

    Be open to innovative solutions, maybe if you asked your staff and were open to ideas things would be better. Did I mention listening to feedback from the people that are working for you? I mean the little people.

    We are not lazy, we really want to believe in the company and be proud of where we work. The lack of consistency, inspiration, morale and appreciation creates staff that doesn't care anymore, we didn't come in that way. Not to mention shuffling poor performing staff instead of managing them out. Decisions are poorly planned or thought out. No one speaks up honestly in fear of being blacklisted. (Creating a bunch of yes men) politics rule everything.
    Revenue creation, do whatever it takes? Inflated budgets....
    If you want to see real results change the upper management. Get leaders, real professionals.
    If you just cared about people like you say you do, not just the board members, investors or your own pockets and maybe just maybe we would stick around.

    No, I would not recommend this company to a friend

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    NO Pay

    Anonymous Employee (Current Employee)

    ProsFun and exciting work atmosphere. Making many contacts and an opportunity to work out while working. Great workout equipment and machines.

    ConsTerrible pay structure as well terrible top management. Every month closeouts as well no support for marketing or sales. To many managers to report to and no communication amongst them. No room for growth

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A disorganized sales company that doesn't care about fitness or being good to their members, let along their employees.

    Front Desk Associate (Former Employee)
    New York, NY

    ProsFree gym membership, co-workers are generally good.

    ConsToo many to name. The company compensates their employees with the bare minimum (for the most part). I have heard the employee that works at the front desk referred to as "the most important person in the building" by an operations director. This "most important person in the building" usually gets a starting salary of minimum wage, or close to it, and no benefits, even when working close to 40 hr/ week.

    I worked at one location where the loyal cleaning staff, some of whom had been working at the same location for over 10 years, made around $8/hr. NYSC cut the hours for the cleaning staff for the whole region. The next week, the manager held a meeting and emphasized that the gym wasn't getting cleaned well enough. While the cleaning staff sat there, thinking about how their hours had just been cut after years of loyal service!

    Every location had rotating managers that rarely stayed at the same location for more than 2-3 months.

    Advice to Senior ManagementIf you're trying to cut costs at the expense of your employees and your customers, keep it up! You're doing fantastic.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Very Dissatisfied

    Anonymous Employee (Former Employee)

    ProsLoved the clients. Loved my job.

    ConsBusiness practices at the particular NYSC I worked at were inconsistent and found out the only way I could keep my job was to compromise my integrity.

    Advice to Senior ManagementPay attention to NYSC, Port Jefferson Station, New York

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    Spending all my time covering for bad management

    Front Desk Associate (Current Employee)

    ProsYou get a free gym membership. That's pretty much it. That and I've gotten to know some of the people in my neighborhood. That's really the only beneficial part of my job.

    ConsI knew something was weird the first time I was chastised for saying "So-and-so isn't in right now, let me find someone else to assist you." I'm not allowed to say when a membership consultant or manager has stepped away, or has the day off.

    The membership consultants at my gym get up and leave for up to 40 minutes at a time, or spend their time chatting in the break room and the manager lets them get away with it. Gotta say, it really grinds my gears to be the only one who actually has to stand around for seven hours.

    As for the managers, everything is deception and miscommunication and running people in circles. There is no consistent system for communication. Seriously. Sticky notes. Which means crossed signals and terrible customer service.

    Oh, and you see how that thing up there says front desk gets paid $8? The website rounded up. It's $7.50.

    On top of that, the company in general is really morally dubious. From what I gather, the company pressures people with shame over their bodies rather than advocating for health. In fact, a recent advertisement suggested that to avoid gaining weight over the holidays you could either join the gym or develop anorexia.

    No, I would not recommend this company to a friend

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