Next Retail Reviews

Updated June 25, 2015
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3.3
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Recommend to a friend
Approve of CEO
Next Retail CEO Simon Wolfson
Simon Wolfson
14 Ratings

Pros
  • They give good staff discount and uniform allowance (in 16 reviews)

  • Great team good discount good shares have scheme (in 8 reviews)

Cons
  • part timers can only do 20 hours (in 3 reviews)

  • No real benefits or motivation to up or cross sell (in 3 reviews)

More Pros and Cons

52 Employee Reviews

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  1. Terrible Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    I have been working at Next Retail part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Over time always available through employee portal, 75% discount uniform allowance, 25% discount.

    Cons

    - Poor pay (No Sunday Premium, Normal rate of pay for bank holidays)
    - Bonus relying on 2 Mystery shopping experiences per month
    - Hard to progress
    - Have to apply for your contract every 1-2 years through contract consultations
    - Shifts can get cut/added without notifying you
    - No appreciation from management.
    - Massive turn over of staff (50% of the business staff leave within a year)
    - Management like to 'make things up as they go' (Procedures regarding the staff Handbook)
    - Demanding work hours through 'Red weeks' in July and December.
    - Putting you on shifts when you have no availability
    - Cannot booking holiday's in 7 weeks of the year half of July and the whole of December)
    - You practically don't have a Christmas - Have to work Christmas eve, Boxing day and 27th.
    - Store systems are poor (Have to ring Head office to change the air con settings!)

    Advice to Management

    - Show more appreciation to your staff!
    - Read the staff handbook before proceeding with investigations meetings/Disciplinary meetings


  2. Helpful (2)

    Next are snakes who decide to continuously come close to breaking the law with their demand on young workers

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Solihull, England (UK)
    Current Employee - Sales Consultant in Solihull, England (UK)

    I have been working at Next Retail

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You've never felt happiness like walking out of work at the end of your shift.

    Cons

    You remember that you're working tomorrow, the next day and probably the next day and the next day after that

    Advice to Management

    Talk to employees like they actually are normal people and not the age of 2
    Actually consider our other lives outside of work (yes, we do have other lives) and understand we can't work shifts.


  3. Not a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Next Sales Consultant in Reading, England (UK)
    Current Employee - Next Sales Consultant in Reading, England (UK)

    I have been working at Next Retail

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nothing to say positive to say. The mangement is rude arrogant I hated working there

    Cons

    Staff turnover
    Rude management
    Management are unprofessional
    Just horrible place to work

    Advice to Management

    Train the management better


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  5. Helpful (1)

    Hahahaha. Awful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Exeter, England (UK)
    Current Employee - Sales Assistant in Exeter, England (UK)

    I have been working at Next Retail part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Erm.... Discount for uniform, discounts

    Cons

    Awful company to work for. Glad I left. After 6 years you would think they would treat you as a valuable member or stff but no. If I didn't hand my notice in I would of been fired FOR BEING SIGNED OFF!!!!!! (Assistant store manga get even told me that) despite my doctors note.

    Advice to Management

    Would seriously consider treating staff better. More praise instead of having so much negativity.
    Staff that have been signed off, for good reason too, you might want to help and understand where they are coming from and be a bit more passionate not to drive them away and hand their notice in.


  6. AVOID THIS COMPANY

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Norwich, England (UK)
    Current Employee - Sales Consultant in Norwich, England (UK)

    I have been working at Next Retail part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good discount, able to move floors and priority over sale when the next sale comes in the summer.

    Cons

    5am Summer sale which is compulsory, high turnover rate, temporary contracts so when you make a mistake they don't have to extend your contract, rubbish pay, no communication between staff, not allowed to swap shifts and can only work upto 20 hours on a part time contract.
    along with 3 hour shift can also be allocated.. not even worth waking up for!

    Advice to Management

    don't employ people a couple of months and then train them up to then employ a new handful of people. It's ridiculous. even the people that wanted to stay was turfer out of thier own contracts.


  7. Good first time job, prepares you for the worst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant
    Current Employee - Sales Consultant

    I have been working at Next Retail

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Uniform allowance
    Bonus
    Friendly staff

    Cons

    Long shifts - short breaks
    Poor management
    No prospects of promotion

    Advice to Management

    Stop putting pressure on under 18s to stay past 10pm
    Stop delegating your work to sales consultants


  8. Surprisingly bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant

    I have been working at Next Retail

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Discount.
    First dibs on Sale.
    Company has good reputation in general with the public.
    99% of customers are really pleasant.
    Having a nice, presentable uniform.
    Getting paid correctly so far, just over minimum wage.
    Paid induction.
    Really good online employee portal.
    Some staff members are nice (but after reading some reviews on here they are probably two faced; I hope not).

    Cons

    Being spoken to and patronised like a child, I have also learnt not to ask for help anymore, as you just get looked down on, treat like you're stupid and expected to know everything from the off, which makes you look stupid in front of the customers.
    I can't believe from the other reviews I've read that it happens in nearly every store, I expected better.
    Being ignored, dehydration, feeling useless most of the time.

    Advice to Management

    Happy staff are much more important than you think.


  9. A million pound company should be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Nottingham, England (UK)
    Current Employee - Sales Consultant in Nottingham, England (UK)

    I have been working at Next Retail full-time (More than 10 years)

    Disapproves of CEO
    Disapproves of CEO

    Pros

    Great team good discount good shares have scheme

    Cons

    No holiday taken in December or July due to sales no security in the store shoplifting is an everyday thing no extra pay for bank holidays or Boxing Day full time staff are giving too much responsibility and never thanked for it always seems to be one rule for one and not for another Customers seem to be given gift cards for the abusive and poor behaviour just so next could keep them as customers while the staff are made to look like idiots

    Advice to Management

    Every member of staff should be treated the same full time staff need more support from there managers and as for bank holidays they should get extra pay and bonuses should be given to everyone every month the same why do managers get a stock loss bonus when it's the staff that catch the shoplifters?


  10. Good, if you enjoy nagging the managers to get things done !

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Colne, North West England, England (UK)
    Current Employee - Sales Assistant in Colne, North West England, England (UK)

    I have been working at Next Retail part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    one of the best things about working for Next is the 25% discount and the 75% uniform, however there is an allowance according to the number of contracted work hours.

    Cons

    Holidays forms rarely looked at. Pay sometimes is wrong due to office staff. Availability looked at once a year if you're lucky !

    Advice to Management

    To look at your employee's and see who can work or cover other shifts. Check holidays regularly and come to a swift decision, not dragging the process out for weeks and then forgetting. delegate jobs outequally and not pile all on one person to hand out, this is a managers job and should make the workers feel like a team ! "There's no " I " in 'Team' , but there is at Next" !


  11. hard work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operative in Doncaster, England (UK)
    Current Employee - Operative in Doncaster, England (UK)

    I have been working at Next Retail full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good bonus and good hrs

    Cons

    badly treated by the managers and feel like a slave

    Advice to Management

    look after your best staff better



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