Next Retail Reviews

Updated June 23, 2015
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Next Retail CEO Simon Wolfson
Simon Wolfson
3 Ratings

Pros
  • They give good staff discount and uniform allowance (in 16 reviews)

  • Great team good discount good shares have scheme (in 8 reviews)

Cons
  • part timers can only do 20 hours (in 3 reviews)

  • No real benefits or motivation to up or cross sell (in 3 reviews)

More Pros and Cons

22 Employee Reviews

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  1. Terrible Company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistant
    Current Employee - Customer Assistant

    I have been working at Next Retail part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Over time always available through employee portal, 75% discount uniform allowance, 25% discount.

    Cons

    - Poor pay (No Sunday Premium, Normal rate of pay for bank holidays)
    - Bonus relying on 2 Mystery shopping experiences per month
    - Hard to progress
    - Have to apply for your contract every 1-2 years through contract consultations
    - Shifts can get cut/added without notifying you
    - No appreciation from management.
    - Massive turn over of staff (50% of the business staff leave within a year)
    - Management like to 'make things up as they go' (Procedures regarding the staff Handbook)
    - Demanding work hours through 'Red weeks' in July and December.
    - Putting you on shifts when you have no availability
    - Cannot booking holiday's in 7 weeks of the year half of July and the whole of December)
    - You practically don't have a Christmas - Have to work Christmas eve, Boxing day and 27th.
    - Store systems are poor (Have to ring Head office to change the air con settings!)

    Advice to Management

    - Show more appreciation to your staff!
    - Read the staff handbook before proceeding with investigations meetings/Disciplinary meetings


  2. Retail Apprenticeship

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Next Retail as a contractor

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    some people were nice, i was in childrenswear which everyone said was like a family.

    Cons

    i was very aware that i was free to them, wasent trained for about 2 weeks in anything. was left to stand there for 8 hours a day.

    Advice to Management

    Make people feel more welcome, if they get something wrong dont scowl at them theyre new.


  3. Would never work for them again

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in London, England (UK)
    Former Employee - Administrative Assistant in London, England (UK)

    I worked at Next Retail part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Lot's of extra shifts to pick up
    Most staff members are friendly enough
    Good wage
    Reliable

    Cons

    Rude management
    Overworked
    Ridiculous expectations
    Don't care about employees
    Rude to employees

    Advice to Management

    Prioritise equality in the workplace, look out for those who may need some support. I worked there for 3 years, never was made to feel welcome at any of the 4 stores I worked at, and ended my time there by a false accusation with no evidence to support it which is now affecting my looking for work!


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  5. Christmas Temp

    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee in Birmingham, England (UK)
    Former Employee - Anonymous Employee in Birmingham, England (UK)

    I worked at Next Retail

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Holiday pay and short term income in income for university, interview process was simple

    Cons

    Complete mess up of my payroll number and the shifts i was meant to work, was paid 2 months late, no training, relied upon other sales staff(were very helpful and kind) in learning on the job with little/no help from supervisors

    Advice to Management

    Organise the next payroll and employee system for temps as it led to many errors and resulted in major issues.


  6. Helpful (3)

    Sales consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Bristol, England (UK)
    Former Employee - Sales Consultant in Bristol, England (UK)

    I worked at Next Retail part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Discount is the only thing that is good about that place, but still isn't worth it.

    Cons

    The managers at this place think they are so above you and are very patronising, rude and will embarrass you infront of customers. You are expected to work whenever they want you to even if you are unavailable. When you're new they will make you do the jobs that no one wants to do. The managers treat their friends better than everyone else and let them get away with anything. You get paid next to nothing and are expected to go above and beyond for the company. Wouldn't recommend anyone to work here and thank god I no longer work there!


  7. First job and a terrible introduction to working life

    Former Employee - Stockroom Assistant in Dublin, Dublin (Ireland)
    Former Employee - Stockroom Assistant in Dublin, Dublin (Ireland)

    I worked at Next Retail

    Pros

    Pretty good discount was offered to employees.

    Cons

    Unreasonable targets for stockroom staff. Menial work with even worse treatment by the site manager.

    Advice to Management

    Don't try to save money by grinding those you pay least to the bone.


  8. Helpful (2)

    Next are snakes who decide to continuously come close to breaking the law with their demand on young workers

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Solihull, England (UK)
    Current Employee - Sales Consultant in Solihull, England (UK)

    I have been working at Next Retail

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You've never felt happiness like walking out of work at the end of your shift.

    Cons

    You remember that you're working tomorrow, the next day and probably the next day and the next day after that

    Advice to Management

    Talk to employees like they actually are normal people and not the age of 2
    Actually consider our other lives outside of work (yes, we do have other lives) and understand we can't work shifts.


  9. Worst job I've ever had.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Bournemouth, England (UK)
    Former Employee - Sales Consultant in Bournemouth, England (UK)

    I worked at Next Retail full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There is very little in terms of positives. The only thing I would say is that perhaps if you are at College or something looking for part-time hours, it's a good way to get a taste of the lower end of the job market.

    Cons

    A typical day at Next will consist of mind-numbingly menial tasks such as putting out endless pairs of jeans, followed by being moaned at by your 17 year old line manager for not putting them out in precisely the correct manner. Luckily you won't get too much of this from the senior management, as they rarely ever show their faces on the shop floor, I imagine they consider themselves far too important for such trivial matters.

    If you do decide to work for Next then you'd better not make any plans outside of work...ever. They seem to change your work rota on a daily basis, in one instance my shift was changed a matter of hours before I was due to be in. Also, be prepared for baffling and draconian rules, such as not using the escalator to get to the stock room, I guess that returning out of breath 15 minutes later with a customer's item is more professional than using an escalator, who knew?

    As for the famous staff discount, I was told I would have to wait about a month for it. Furthermore, if you are full time your 'allowance' is about £200 (Approx) with 75% off, this means you still have to cough up £50 of your own money for uniform, which is no small sum when you are on Next wages; more commonly known as minimum wage. Avoid this place like the plague, even for a low paid job they are an incredibly poor employer.

    Advice to Management

    Maybe at least consider staff and their welfare, not solely profits.


  10. Not a good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Next Sales Consultant in Reading, England (UK)
    Current Employee - Next Sales Consultant in Reading, England (UK)

    I have been working at Next Retail

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Nothing to say positive to say. The mangement is rude arrogant I hated working there

    Cons

    Staff turnover
    Rude management
    Management are unprofessional
    Just horrible place to work

    Advice to Management

    Train the management better


  11. Used like a skivvy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Blackburn, England (UK)
    Former Employee - Customer Advisor in Blackburn, England (UK)

    I worked at Next Retail part-time (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good staff discount good customer service generous uniform discount some new staff nice good product range

    Cons

    Well what can I say possibly the worse place I've ever worked did 8 weeks on a temp 6 hour contract and believe me the experience was not nice!
    Training minimal you get someone saying I will show you the till it gets busy and your left on your own
    The employee learning portal hardly ever works from home
    The temp staff are bossed around by the permanent staff you get all the rubbish jobs while they stand round chatting
    If you ask for help because you don't know you get abuse you should know this have they not shown you etc etc
    The stockroom staff are bully's getting the women to do all the hard jobs like ripping open boxes while they put clothes on hangers
    The performance review well you only got two stars because you were off sick so we will punish you by not offering you any extra shifts
    The managers delegate and do next to nothing
    The stock room is a mess with a filing system that doesn't work for anyone
    There are no breaks if your on a 4 hour shifts try workung four hours with no water it defys mazlows basic levels sorry for that doing a degree
    And if you dare to go toilet you are slated for leaving your staff members either that or they say to you as you going in toilet is your shift over!
    You can be serving a big queue next thing that happens someone will shout at you tidy this till up put that stick out before you have chance to catch your breath
    There is no organisation you can be on menswear quite happy working then it's get to children's wear we are busy you get there they aren't busy its lazy full time permanent staff saying get that stock out
    All in all if you want to be treated like dirt and be prepared to get all the rotten jobs and treated like a skivvy and spoke to like dirt work for next !!!

    Advice to Management

    You need to clean your act up



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