Nordstrom Reviews in Chicago, IL

Updated August 22, 2014
Updated August 22, 2014
2,734 Reviews
3.5
2,734 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
1,799 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 118 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 221 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 109 reviews)

  • Long hours, especially during pre-sale times when you are needed to set up (in 171 reviews)

More Highlights

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Stopped caring about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Oak Brook, IL
    Former Employee - Retail Sales Associate in Oak Brook, IL

    I worked at Nordstrom full-time for more than 5 years

    Pros

    Could be fun occasionally depending on your co-workers

    Cons

    Solely commission-based.
    If you didn't keep up the number of hours worked they would cancel it month by month.

    Advice to ManagementAdvice

    Recognize which employees are maintaining the department and that some employees don't help with anything and only sell.

    Doesn't Recommend
    No opinion of CEO
  2.  

    No money although you work like a farm animal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate  in  Schaumburg, IL
    Current Employee - Commissioned Sales Associate in Schaumburg, IL

    I have been working at Nordstrom full-time for less than a year

    Pros

    I have met some AMAZING people there that I will be staying in touch with

    Cons

    Many departments are commission only, so if nobody is buying or if everyone returns what they bought, you are working for minimum wage

    Advice to ManagementAdvice

    Managers tend to be extremely young, and in many cases it is obvious that they were hired and promoted for their overall appearance rather than their abilities.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Horrible, not worthy of the positive reviews, and selfish managers with lack of morale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person  in  Chicago, IL
    Current Employee - Sales Person in Chicago, IL

    I have been working at Nordstrom full-time for more than a year

    Pros

    Great people to work with. I met some really nice people.

    Cons

    Not a team environment and the managers will sell constantly. Some managers will cherry pick and take all the good customers and pass the other customers to the staff on the floor. Also, they will make you do task work while they are making a sell and normally its a really good one. Lack of moral especially in the number one store in the company. Veterans have merit and if your new then you can look forward to working more closing shifts and the flexibility isn't that great.

    Advice to ManagementAdvice

    I believe that it should be fair and the management staff should be there to support and not to be their employees equal. The rules about management being able to sell should be exempt from the benefits, because of the simple fact that some managers abuse this privilege. As an upper manager, it is imperative that you'll come and visit the stores and talk to the staff and not always to the upper managers, because the majority of the time they will tell you misleading information. In order for a business to grow and to develop, the people at the bottom have to be motivated and inspired to achieve one common goal and that's to make more money. If the people at the bottom isn't happy then the numbers will drastically show that in the business results.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    It was a great learning experience despite the horrible leadership

    Current Employee - Department Manager  in  Chicago, IL
    Current Employee - Department Manager in Chicago, IL

    I have been working at Nordstrom full-time for more than 5 years

    Pros

    Great reolaction packages, opprotunity to grow, commision sales

    Cons

    Managment does not listen to the people they directly manage all levels, people are often promoted based off who they know not off merit, company has an overall "mean girls" vibe with eveyone looking to get ahead by making others look bad. Pay is not comperable to others for the work load.

    Advice to ManagementAdvice

    Listen, Listen, Listen... I would also reinterview eveyperson who has ever worked with Pari Sanayei who is still supported as a leader, despite her poor leadership.

  6. 3 people found this helpful  

    I was totally mislead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Skokie, IL
    Former Employee - Sales Associate in Skokie, IL

    I worked at Nordstrom full-time for less than a year

    Pros

    I really liked my coworkers, 20% discount, helping a great customer was super fun - like shopping with a friend, great Assistant manager

    Cons

    What they don't tell you is if you are not a great salesperson you will make about $9 an hour. They tell you $18-20 - not even remotely true. Some departments were very well run, mine was overstaffed and a revolving door. They also do not explain the return policy will greatly effect your day. When $500 is returned under your number, you are negative that amount and must make it up before you begin making commission. The boss was very disingenuous and offered only the corporate stock answers on how to improve your sales, not actual tangible advice. She was also 21 or so and had no real life experience other than retail so her ability to make thoughtful strong decisions was reflective of her age and level of professionalism - high school level - at best. Don't ever tell someone a decade older than you that you hope they learn a lesson from your management skills - you have a lot to learn outside of the retail bubble.

    Advice to ManagementAdvice

    Be real and tell us what the good and poor salespeople make- wouldn't have taken the job had I known. Your lack of honesty caused me great financial and emotional stress over 4 months. Be thankful, appreciate that good salesmanship doesn't happen over night - pay your staff a living wage while newbies to retail learn the ropes. Be directive and follow up on scores of complaints about poor management, when the whole team is complaining and quitting (15 quit in 4 months) that is a red flag about management. When promoting someone so young, ensure that their maturity level is up to the task, many of their staff might be a great deal older and more experienced than they are and having a strong, fair, reasonable person on the team is better than some fake cheerleader who can turn on the syrupy voice for customers and then turn around and discuss her love life with the intern like a teenager. I felt mislead and neither HR nor management cared the least bit that I had been told erroneous information on how much I would actually make. I got the impression from dozens of sales people that they had been told essentially lies about their paychecks. I thought I would try something new, and while I may not have been a great salesman, I was a great employee, fantastic with customers, helped out when no one would and am an extremely intelligent college graduate with real career experience .None of this makes any difference in your company, it's all about turn and burn to make money at other peoples expense. I will never ever work retail again. Never.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Oakbrook Ter, IL
    Current Employee - Sales Manager in Oakbrook Ter, IL

    I have been working at Nordstrom full-time for more than 10 years

    Pros

    The more you sell the more you can make

    Cons

    Their liberal return policy is great for customers but bad for employees. You pretty much loose the commission you made on the sale the customer is returning up to one year.
    Nordstrom doesn't loose anything but the employees do!

    Advice to ManagementAdvice

    If you're going to have extremely high expectations you need to compensate your employees accordingly

  8. 2 people found this helpful  

    The worst job I ever had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Associate  in  Skokie, IL
    Former Employee - Sales Associate in Skokie, IL

    I worked at Nordstrom

    Pros

    The discount at the cafe.

    Cons

    Their leadership, has a gestapo attitude. What the Nordstorm brothers share in their book, "The Nordstorm Way" is completely false. The leadership in the stores are volatile, while at best have a leadership skill that belong with the dogs at the humane society.

    Advice to ManagementAdvice

    Get control over you renegade managers. They are renegade leaders, they lack leadership skills and haven't any ideas how to lead in a positive atmosphere. Your long term sales associates are prema-dona's, who don't work. They will steal your hold items and try and take your clients, without blinking an eye. They haven't a clue how to get out and go to work.

    Doesn't Recommend

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