Nordstrom

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Nordstrom Reviews in Chicago, IL

Updated May 20, 2014
All Employees Current Employees Only

3.5 131 reviews

70% Approve of the CEO

Nordstrom President and Director Blake W. Nordstrom

Blake W. Nordstrom

(85 ratings)

73% of employees recommend this company to a friend

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 110 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 206 reviews)


Cons
  • Work/life balance can be difficult at times especially if you have children (in 97 reviews)

  • You work long hours consistently, and are not compensated for working over time (in 161 reviews)

More Highlights
6 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    No money although you work like a farm animal

    Commissioned Sales Associate (Current Employee) Schaumburg, IL

    ProsI have met some AMAZING people there that I will be staying in touch with

    ConsMany departments are commission only, so if nobody is buying or if everyone returns what they bought, you are working for minimum wage

    Advice to Senior ManagementManagers tend to be extremely young, and in many cases it is obvious that they were hired and promoted for their overall appearance rather than their abilities.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Horrible, not worthy of the positive reviews, and selfish managers with lack of morale.

    Sales Person (Current Employee) Chicago, IL

    ProsGreat people to work with. I met some really nice people.

    ConsNot a team environment and the managers will sell constantly. Some managers will cherry pick and take all the good customers and pass the other customers to the staff on the floor. Also, they will make you do task work while they are making a sell and normally its a really good one. Lack of moral especially in the number one store in the company. Veterans have merit and if your new then you can look forward to working more closing shifts and the flexibility isn't that great.

    Advice to Senior ManagementI believe that it should be fair and the management staff should be there to support and not to be their employees equal. The rules about management being able to sell should be exempt from the benefits, because of the simple fact that some managers abuse this privilege. As an upper manager, it is imperative that you'll come and visit the stores and talk to the staff and not always to the upper managers, because the majority of the time they will tell you misleading information. In order for a business to grow and to develop, the people at the bottom have to be motivated and inspired to achieve one common goal and that's to make more money. If the people at the bottom isn't happy then the numbers will drastically show that in the business results.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    It was a great learning experience despite the horrible leadership

    Department Manager (Current Employee) Chicago, IL

    ProsGreat reolaction packages, opprotunity to grow, commision sales

    ConsManagment does not listen to the people they directly manage all levels, people are often promoted based off who they know not off merit, company has an overall "mean girls" vibe with eveyone looking to get ahead by making others look bad. Pay is not comperable to others for the work load.

    Advice to Senior ManagementListen, Listen, Listen... I would also reinterview eveyperson who has ever worked with Pari Sanayei who is still supported as a leader, despite her poor leadership.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    I was totally mislead

    Sales Associate (Former Employee) Skokie, IL

    ProsI really liked my coworkers, 20% discount, helping a great customer was super fun - like shopping with a friend, great Assistant manager

    ConsWhat they don't tell you is if you are not a great salesperson you will make about $9 an hour. They tell you $18-20 - not even remotely true. Some departments were very well run, mine was overstaffed and a revolving door. They also do not explain the return policy will greatly effect your day. When $500 is returned under your number, you are negative that amount and must make it up before you begin making commission. The boss was very disingenuous and offered only the corporate stock answers on how to improve your sales, not actual tangible advice. She was also 21 or so and had no real life experience other than retail so her ability to make thoughtful strong decisions was reflective of her age and level of professionalism - high school level - at best. Don't ever tell someone a decade older than you that you hope they learn a lesson from your management skills - you have a lot to learn outside of the retail bubble.

    Advice to Senior ManagementBe real and tell us what the good and poor salespeople make- wouldn't have taken the job had I known. Your lack of honesty caused me great financial and emotional stress over 4 months. Be thankful, appreciate that good salesmanship doesn't happen over night - pay your staff a living wage while newbies to retail learn the ropes. Be directive and follow up on scores of complaints about poor management, when the whole team is complaining and quitting (15 quit in 4 months) that is a red flag about management. When promoting someone so young, ensure that their maturity level is up to the task, many of their staff might be a great deal older and more experienced than they are and having a strong, fair, reasonable person on the team is better than some fake cheerleader who can turn on the syrupy voice for customers and then turn around and discuss her love life with the intern like a teenager. I felt mislead and neither HR nor management cared the least bit that I had been told erroneous information on how much I would actually make. I got the impression from dozens of sales people that they had been told essentially lies about their paychecks. I thought I would try something new, and while I may not have been a great salesman, I was a great employee, fantastic with customers, helped out when no one would and am an extremely intelligent college graduate with real career experience .None of this makes any difference in your company, it's all about turn and burn to make money at other peoples expense. I will never ever work retail again. Never.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Pay

    Sales Manager (Current Employee) Oakbrook Ter, IL

    ProsThe more you sell the more you can make

    ConsTheir liberal return policy is great for customers but bad for employees. You pretty much loose the commission you made on the sale the customer is returning up to one year.
    Nordstrom doesn't loose anything but the employees do!

    Advice to Senior ManagementIf you're going to have extremely high expectations you need to compensate your employees accordingly

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    2 people found this helpful  

    The worst job I ever had

    Sales Associate (Former Employee) Skokie, IL

    ProsThe discount at the cafe.

    ConsTheir leadership, has a gestapo attitude. What the Nordstorm brothers share in their book, "The Nordstorm Way" is completely false. The leadership in the stores are volatile, while at best have a leadership skill that belong with the dogs at the humane society.

    Advice to Senior ManagementGet control over you renegade managers. They are renegade leaders, they lack leadership skills and haven't any ideas how to lead in a positive atmosphere. Your long term sales associates are prema-dona's, who don't work. They will steal your hold items and try and take your clients, without blinking an eye. They haven't a clue how to get out and go to work.

    No, I would not recommend this company to a friend

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