Nordstrom Reviews

Updated July 2, 2015
27 reviews filtered by
  • Chicago, IL Area
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
11 Ratings

Pros
  • They always promote from within the company (in 129 reviews)

  • Great customer service training (in 238 reviews)

Cons
  • Work/life balance can be difficult at times especially if you have children (in 120 reviews)

  • long hours that can be draining (in 184 reviews)

More Pros and Cons

27 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (1)

    Counter Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Counter Manager in Oakbrook Terrace, IL
    Former Employee - Cosmetics Counter Manager in Oakbrook Terrace, IL

    I worked at Nordstrom full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    I got to make my own schedule. I worked in a clean and nice environment.

    Cons

    Events with extremely high goals every month. Management was always stressing me out.

    Advice to Management

    Don't lie to your employees.


  2. Helpful (1)

    Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Chicago, IL
    Former Employee - Commissioned Sales Associate in Chicago, IL

    I worked at Nordstrom

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Young culture, discounts, fast paced, good money at Christmas time, very easy, sales come to you which is also negative and unreliable

    Cons

    Bad hours, bad advancement, uncontrollable sales, only commission pay, no advancement in near future, all higher roles that are desirable are at corporate at which the only way for promotion is via sales avenue

    Advice to Management

    different structure than the pyramid structure. Allow people to advance rather than through the sales and sales management route. Offer more opportunities for buying or marketing on a local level


  3. Sales and Personality

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Chicago, IL
    Former Employee - Commissioned Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There is a 30% off employee discount in the women's department, not sure if this goes for all departments
    You can increase you pay per hour with the commission set-up.

    Cons

    There are some employees who get jealous if you're doing well, it happened to me. Sometimes other employees irritate the customers by being annoying and fake.

    Advice to Management

    Be respectful of employees. Some managers feel as though they are superior and speak down to employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Okay jnternship for the summer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Management Intern in Oak Brook, IL
    Current Employee - Retail Management Intern in Oak Brook, IL

    I have been working at Nordstrom

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Discount, being able to dress fashionably to work

    Cons

    No work/life balance. Expect to work 15+ days In a row. Too much competition for sales

    Advice to Management

    Notice slow days and don't penalize employees for lack of sales. Give two days off in a row.


  6. Helpful (1)

    Really let down by my managers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Chicago, IL
    Former Employee - Beauty Advisor in Chicago, IL

    I worked at Nordstrom full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Managers are understanding of personal issues, willing to work around them. Usually.
    -Some good training, but only from one of the three managers.
    -Hourly pay + commission (commission % varies upon dept.)
    -I got to work for a variety of companies outside of those I had previously managed before joining the Nordstrom team, and therefore learned a lot more about the different styles and methods used by other companies (i.e. studio cosmetics vs. natural... Smashbox vs. Laura Mercier)
    -Nordstrom Cafe & many wonderful restaurants within 5 min. walking distance (PF Changs, some sushi places, italian, steakhouses, etc) for lunch or after work.

    Cons

    -Nobody in the department is on the same page, because none of the managers are on the same page. Because of this, It very much so creates an atmosphere of "Fend for yourself!" and "Every man for himself!".
    -One manager tells you one thing, then another manager tells you something that contradicts the initial manager. Bring in the third manager and it gets even messier.
    -Extreme formation of cliques
    -Nobody is really your friend
    -Managers always seem too busy to help you when you're on the floor. You have to chase them down---literally, because they frequently don't pick up their phones or respond to the loudspeaker call throughout the store.

    I was told during my 1st interview that I was being hired on as a counter manager (CM) in the cosmetics dept., but during my 2nd interview I was told I would be a beauty advisor, (BA). I was confused with this, but the hiring manager was willing to match my previous pay if I was willing to wait 1 month before being promoted to a CM. I was satisfied, until several months went by and they hadn't even allowed me to stay at any one counter for more than 1 week, let alone given me the CM position I was promised. I was even offered positions from other vendors in the dept. and my managers refused to let me transfer. I ended up leaving.

    Advice to Management

    Be more upfront with your employees about what you're honestly willing to give them; do not lie to prospective employees during interviews simply because you want to have them on your team.


  7. Helpful (1)

    The most unfulfilling, unrewarding job I have ever had.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioned Sales Associate in Chicago, IL
    Former Employee - Commissioned Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    A handful of my coworkers. That's about it. Even the discount sucks.

    Cons

    - Commission (in your interview, they're going to make it sound super great but trust me, making $2000 one week and $500 the next is not a way to live)
    - Management (I'll get to that below)
    - Retail hours/holiday hours/special sale hours. You basically have no life.

    Advice to Management

    This was my biggest problem. Management is brainwashed - they don't believe that employees should have a life outside of Nordstrom. I once requested off for family vacation and they asked me why I had to go. No, I'm not kidding. This happens with multiple employees and multiple different managers. They are the most un-encouraging managers I have ever known. If you don't sell what you're supposed to on a certain day, your job is threatened. For example, I'm from the Midwest. The Midwest has terrible winter weather. There was one day when it was -40 outside and I work in an outdoor mall. Not only did they keep the store open, but I got in trouble for not selling enough when there were about 10 customers in the entire store all day. They never cut you any slack for anything. You will feel so horrible about yourself and it will make your job harder and more miserable.

    My advice to management: chill out. A lot of employees that work at Nordstrom don't want to be there long, regardless of what they tell you. Don't treat them like this is their career - it's not. Encourage them to do well, and maybe they'll care about doing well.


  8. Helpful (1)

    Managers that just dont care.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Sales Associate in Chicago, IL
    Former Employee - Cosmetics Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Most of the customers are great. They love the store and really appreciate your help. You can make some real loyal customers and that is good when it comes to planning for events.

    Cons

    Some customers take advantage of the return policy, and those who work for commission can get it taken out of their check for up to a year if the items are returned.

    Advice to Management

    Appreciate your employees more, and make them feel comfortable to talk to you.


  9. Helpful (1)

    Worst Company to work for by far!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Chicago, IL
    Current Employee - Barista in Chicago, IL

    I have been working at Nordstrom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Pay, discounts at Store, Rack, E-Bar and Cafe and thats it. Benefits are good also, generous healthcare. Mostly monetary benefits.

    Cons

    Company culture, cliquey, fake management and sales people. No sense of community or equality. Not professional at all, very social if you know the right people or right look they want. Silent politics and hidden rules.

    Advice to Management

    Need to improve dynamics of company to accept all employees and promote from within.


  10. Helpful (1)

    Structure of stores makes it a very difficult work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fine Jewelry Sales in Schaumburg, IL
    Former Employee - Fine Jewelry Sales in Schaumburg, IL

    I worked at Nordstrom full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The human resources department is very good. The department cares about it's employees. The potential to work in a clean environment and make an average income is available.

    Cons

    I can only speak from my personal department, but the management was atrocious. The department manager and assistant manager had no business and were incredibly unqualified for the positions they held. The store manager was incredibly poor at her job as well.

    Advice to Management

    Promote appropriate individuals to positions. Maturity and length of service in a particular field aids a lot when dealing with a management position.


  11. Intense environment, people take themselves way to serious for it being a retail position.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great compensation.
    Peers were fun to work with, a lot of young people.

    Cons

    Management is "sharky," they want to sell more than they want to teach and lead.
    Sales floor environment is unorganized and overly competitive.
    Schedule expectations are high and time off is practically unmentionable.

    Advice to Management

    Be more of a leader on the floor.
    Facilitate team selling with yourself and a younger sales associate rather than swiping them and then saying " I told you so."



Showing 27 of 4,041 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.