Nordstrom Reviews

Updated March 26, 2015
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2.0
25 Reviews
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Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
10 Ratings

25 Employee Reviews

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  1. Sales and Personality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate in Chicago, IL
    Former Employee - Commissioned Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There is a 30% off employee discount in the women's department, not sure if this goes for all departments
    You can increase you pay per hour with the commission set-up.

    Cons

    There are some employees who get jealous if you're doing well, it happened to me. Sometimes other employees irritate the customers by being annoying and fake.

    Advice to Management

    Be respectful of employees. Some managers feel as though they are superior and speak down to employees.

  2. Okay jnternship for the summer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Management Intern in Oak Brook, IL
    Current Employee - Retail Management Intern in Oak Brook, IL

    I have been working at Nordstrom

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Discount, being able to dress fashionably to work

    Cons

    No work/life balance. Expect to work 15+ days In a row. Too much competition for sales

    Advice to Management

    Notice slow days and don't penalize employees for lack of sales. Give two days off in a row.

  3. Helpful (1)

    Really let down by my managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor in Chicago, IL
    Former Employee - Beauty Advisor in Chicago, IL

    I worked at Nordstrom full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -Managers are understanding of personal issues, willing to work around them. Usually.
    -Some good training, but only from one of the three managers.
    -Hourly pay + commission (commission % varies upon dept.)
    -I got to work for a variety of companies outside of those I had previously managed before joining the Nordstrom team, and therefore learned a lot more about the different styles and methods used by other companies (i.e. studio cosmetics vs. natural... Smashbox vs. Laura Mercier)
    -Nordstrom Cafe & many wonderful restaurants within 5 min. walking distance (PF Changs, some sushi places, italian, steakhouses, etc) for lunch or after work.

    Cons

    -Nobody in the department is on the same page, because none of the managers are on the same page. Because of this, It very much so creates an atmosphere of "Fend for yourself!" and "Every man for himself!".
    -One manager tells you one thing, then another manager tells you something that contradicts the initial manager. Bring in the third manager and it gets even messier.
    -Extreme formation of cliques
    -Nobody is really your friend
    -Managers always seem too busy to help you when you're on the floor. You have to chase them down---literally, because they frequently don't pick up their phones or respond to the loudspeaker call throughout the store.

    I was told during my 1st interview that I was being hired on as a counter manager (CM) in the cosmetics dept., but during my 2nd interview I was told I would be a beauty advisor, (BA). I was confused with this, but the hiring manager was willing to match my previous pay if I was willing to wait 1 month before being promoted to a CM. I was satisfied, until several months went by and they hadn't even allowed me to stay at any one counter for more than 1 week, let alone given me the CM position I was promised. I was even offered positions from other vendors in the dept. and my managers refused to let me transfer. I ended up leaving.

    Advice to Management

    Be more upfront with your employees about what you're honestly willing to give them; do not lie to prospective employees during interviews simply because you want to have them on your team.

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  5. Helpful (1)

    The most unfulfilling, unrewarding job I have ever had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate in Chicago, IL
    Former Employee - Commissioned Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    A handful of my coworkers. That's about it. Even the discount sucks.

    Cons

    - Commission (in your interview, they're going to make it sound super great but trust me, making $2000 one week and $500 the next is not a way to live)
    - Management (I'll get to that below)
    - Retail hours/holiday hours/special sale hours. You basically have no life.

    Advice to Management

    This was my biggest problem. Management is brainwashed - they don't believe that employees should have a life outside of Nordstrom. I once requested off for family vacation and they asked me why I had to go. No, I'm not kidding. This happens with multiple employees and multiple different managers. They are the most un-encouraging managers I have ever known. If you don't sell what you're supposed to on a certain day, your job is threatened. For example, I'm from the Midwest. The Midwest has terrible winter weather. There was one day when it was -40 outside and I work in an outdoor mall. Not only did they keep the store open, but I got in trouble for not selling enough when there were about 10 customers in the entire store all day. They never cut you any slack for anything. You will feel so horrible about yourself and it will make your job harder and more miserable.

    My advice to management: chill out. A lot of employees that work at Nordstrom don't want to be there long, regardless of what they tell you. Don't treat them like this is their career - it's not. Encourage them to do well, and maybe they'll care about doing well.

  6. Helpful (1)

    Managers that just dont care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Sales Associate in Chicago, IL
    Former Employee - Cosmetics Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Most of the customers are great. They love the store and really appreciate your help. You can make some real loyal customers and that is good when it comes to planning for events.

    Cons

    Some customers take advantage of the return policy, and those who work for commission can get it taken out of their check for up to a year if the items are returned.

    Advice to Management

    Appreciate your employees more, and make them feel comfortable to talk to you.

  7. Helpful (1)

    Worst Company to work for by far!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Chicago, IL
    Current Employee - Barista in Chicago, IL

    I have been working at Nordstrom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Pay, discounts at Store, Rack, E-Bar and Cafe and thats it. Benefits are good also, generous healthcare. Mostly monetary benefits.

    Cons

    Company culture, cliquey, fake management and sales people. No sense of community or equality. Not professional at all, very social if you know the right people or right look they want. Silent politics and hidden rules.

    Advice to Management

    Need to improve dynamics of company to accept all employees and promote from within.

  8. Helpful (1)

    Structure of stores makes it a very difficult work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fine Jewelry Sales in Schaumburg, IL
    Former Employee - Fine Jewelry Sales in Schaumburg, IL

    I worked at Nordstrom full-time (Less than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    The human resources department is very good. The department cares about it's employees. The potential to work in a clean environment and make an average income is available.

    Cons

    I can only speak from my personal department, but the management was atrocious. The department manager and assistant manager had no business and were incredibly unqualified for the positions they held. The store manager was incredibly poor at her job as well.

    Advice to Management

    Promote appropriate individuals to positions. Maturity and length of service in a particular field aids a lot when dealing with a management position.

  9. Intense environment, people take themselves way to serious for it being a retail position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chicago, IL
    Former Employee - Sales Associate in Chicago, IL

    I worked at Nordstrom full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great compensation.
    Peers were fun to work with, a lot of young people.

    Cons

    Management is "sharky," they want to sell more than they want to teach and lead.
    Sales floor environment is unorganized and overly competitive.
    Schedule expectations are high and time off is practically unmentionable.

    Advice to Management

    Be more of a leader on the floor.
    Facilitate team selling with yourself and a younger sales associate rather than swiping them and then saying " I told you so."

  10. Helpful (1)

    Decent Pay but was overall dissatisfied with my department management tactics.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Customer Service Associate in Skokie, IL
    Former Contractor - Customer Service Associate in Skokie, IL

    I worked at Nordstrom as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you like to sit & sit 40 hours a week & be tied to your seat with 2 or 3 others in one small booth then you would enjoy this position.

    Cons

    My experience was strange as I applied for a completely different position (active & busy) than I actually interviewed for. I was told when I arrived "oh we hired someone this morning for that position & we would like you to interview for the Communications position". Well as I decided on the spot what couldn't it hurt to interview. Well I interviewed ...was hired...but my stipulation to the HR admin & the dept manager was I would TRY the position & would like to be placed elsewhere if I did not fit the position.

    The position was operating 100 line switchboard, paging sales associates & announcing store emergency procedures if needed. The position itself was not so bad...what made this position bad was all the sitting & boredom (I did try to find much more things to do while I was sitting there but of course others don't care to do more sometimes.) of those who have been there FOREVER & needed things to talk about . I personally have always made it my own preference never to speak ill of others, mainly just because that makes one or myself look really bad but that is not the case in this instance. This environment was extremely stressful in which some little mistake possibly made in training...was just something to talk about ...I guess you have that everywhere...but after so long these types of behaviors can add the stress up especially when an enclosed 10x10 room.

    Ok so that is just some everyday ordeal...what really got me was when a girl I barely knew & I felt pretty sorry for her because everyone knew in the department & our department was shared with customer service, that this girl was going to be fired a week in advance of her termination. Um who does that!? What type of management handles a termination that way? then the fact or mere thought that " this could happen to me or anyone in this department" Even though I was fairly new to the position & still in training , I was very disappointed in how this was handled regardless of any reason. I could have done a better job as a manager with no experience if the current management during this situation could not maintain this privacy of one of its associates.

    At any rate I lost a lot of respect for those working around me, I tried to apply out of that department & of course to no avail those other support positions are on lock down, no matter what they say when some encouraged me to apply (I actually think the encouragement of applying & watching me get denied was prob just fun for some). I was honest with my manager about my position & how I was not a good fit reminding her of the stipulation I had when I took the position and was agreed upon. I did find out later that no one wanted to work in communications in the entire store before I got thrown in there. That department is just one group of hens with nothing do to but sit around & talk negative.

    Advice to Management

    Consider your company values & respect the privacy of associates working for you ...this comment only for those I actually worked for. Other Nordstrom management seemed professional but I didn't really get a chance to know them. The communications position should be for new hires or interns and a cap out time of how long can stay in that position. I understand there needs to be experienced personnel but some of them should not be there longer than 2 yrs.

  11. Nordstrom Management Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Chicago, IL
    Current Employee - Department Manager in Chicago, IL

    I have been working at Nordstrom full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    When I started with this company, there was huge opportunities for growth

    Cons

    Finding a work/life balance is difficult to do once you move down the pyramid to management. You work long hours consistently, and are not compensated for working over time.

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