Nordstrom Reviews

Updated January 27, 2015
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3.0
44 Reviews
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Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
2,238 Ratings

44 Employee Reviews

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  1. 1 person found this helpful

    Nice work, if you can get it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate in Chicago, IL
    Current Employee - Commissioned Sales Associate in Chicago, IL

    I have been working at Nordstrom full-time (more than 3 years)

    Pros

    My overall experience with Nordstrom is very mixed. I started here, fresh out of college and with nothing to lose. Here are some points:
    + Promotions plentiful; they hire from within.
    There is a lot of opportunity to grow with Nordstrom, and mobility is always a great perk.
    + Commissioned sales allows you to build your own paycheck
    You make what you sell! Best advice is to study your product and know what is trending. Listen to customers and their requests, and help them from there.
    + Building your own business
    When you have worked for Nordstrom for over a month you are allotted your own business cards! This is fantastic, because they are professional, and allow you to continue a relationship with a customer and so that they know their business was appreciated. I give customers business cards after a positive transaction so that they know that I'd love to shop with them, and to contact me when thinking about their shopping needs. I also give out business cards after ordering products for them, so that they are aware that they can contact me with any questions, tracking info or concerns.
    + Great benefits!
    I can't rave enough about my benefits; through Nordstrom, I currently have dental insurance and a 401K. When the time comes, I will seek health insurance too. Discount isn't bad either, with special days where you can save 40% on Nordstrom brand products and a week in December where your discount is elevated from 20 to 30%.
    + They encourage a work life balance
    With the exception of holiday months (End of October-December), my work-life balance is great. This is a retail job, however, and you must work weekends and nights. This can change the longer you work there, and the higher you are ranked. I now have off on Sundays and am rarely at work after 7 pm. The balance is truly more of a reward, and building your sales helps!

    Cons

    + Commissioned sales can lead to bratty and a toxic environment.
    While I love being on commission, it does come with a hefty price! The politics of commissioned sales oftentimes leads to hurt feelings and cat fights. I have gone to HR multiple times on a coworker of mine who steals sales, bullies people (particularly me) and can be downright rude to management and even customers. However, my coworker has been with the company for 10+ years and is a pacesetter, and it is because my coworker is a top earner that nothing serious has ever been done about them. You can get so caught up in the politics that it affects your sales and the relationships around you.
    + There used to be high standards for new hires. Now, not so much.
    I started a little under three years ago for Nordstrom. Back then, you needed to have a rather strong background in sales and/or marketing, a stellar customer service background with thorough sales training that lasted a week. Now, most of my department is inundated with people younger than 22 who can't get their priorities straight (i.e. attendance issues, attitudes), weren't properly trained to handle commissioned sales and didn't learn the ethics and values of Nordstrom upon being hired. And it's not just my department, it's everywhere!
    + While promotions are always offered, they aren't always worth it.
    Financially speaking, as a sales associate I make more than any assistant manager, maybe even some managers. They put in so much work to driving the department's business, and are paid so very little for it. They are indeed expected to sell, but when can they find the time while driving a business? Of course, in order to get ANYWHERE in the company you have to jump through the ring of fire that is management.
    + Manic Management
    I have had a grand total of four managers in my three years with the company. Two fabulous; the other two horrendous. The two managers that were fabulous were bonafide LEADERS: they had passion for their department and team, they cared for the wellbeing of their staff and colleagues, and strived to create a positive work environment for the team. The horrendous ones were true managers: authoritative, cold, and completely dedicated to their job in all the wrong ways. They were in it for the numbers, they micromanaged, and had little to no respect for the staff and their colleagues. Truth be told, readers, the LEADERS acquired positive results for department sales. It doesn't pay to be cruel.

    Advice to ManagementAdvice

    Aspire to be a LEADER! A manager plans, strive to be authoritative in every aspect. Micromanaging is the last thing you should do. Leaders have followers, and they inspire their followers to be the best that they can be. Managers tell their subordinates who they want them to be, for the department. Managers are controlling; leaders are passionate.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. Good company to work for but compensation is a struggle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate in Chicago, IL
    Current Employee - Commissioned Sales Associate in Chicago, IL

    I have been working at Nordstrom

    Pros

    -promotes from within
    -management will help you grow if you express interest and they think you're qualified
    -commission: great during the holidays
    -morning rallies get you pumped up for the day
    -flexible schedule: management lets you swap days with coworkers if need be

    Cons

    Commission sales people, no base pay: this can be a good an bad thing. It's great during the holidays when the store is busy and it really does push you to give better customer service, but it can make sales people too pushy. You definitely have to have a certain personality to work on commission.

    The departments can get over staffed. This makes it very difficult to achieve sales goals when there are 9 sales people and few customers during slow times.

    Advice to ManagementAdvice

    dont hire extra full time people for the holidays when it's busy then keep them on after holidays when it's slow because then all our hours get bumped back and are not full time. Instead hire extra help as seasonal employees.

    Recommends
    Neutral Outlook
  3. Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Nordstrom full-time (more than a year)

    Pros

    It commission based so if you put a lot of work in and enjoy your job the possibilities are endless.

    Cons

    Shopping online is becoming more popular so you can not predict business. Customers taking advantage of the return policy. To move up in the comp nays you have to take a big pay cut

    Recommends
    Negative Outlook
    Approves of CEO
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  5. Very fun people to work with,but management needs work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mens Department Sales in Chicago, IL
    Former Employee - Mens Department Sales in Chicago, IL

    I worked at Nordstrom

    Pros

    The environment is fun and fast paced. The pay isn't bad either. They are very flexible with your schedule and its very family orientated.

    Cons

    The biggest challenge was not enough training from management. They just put people on the sales floor with no training on product knowledge which sucks when your on commission only and have no experience selling this merchandise.

    Advice to ManagementAdvice

    Train your team members more and you will get better results.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Nordstrom is fine for short term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Skokie, IL
    Former Employee - Sales Associate in Skokie, IL

    I worked at Nordstrom part-time (less than a year)

    Pros

    The discount is good. They really don't expect a lot of intellectual input from you, so if you're a student (like I was) this is a relaxing job to have.

    Cons

    There are hundreds of sales associates and only a few managers in each store. Each manager must first be a sales associate. However, the skill sets associated with sales and with management are entirely different. For this reason, the managers are often incredibly dedicated but unfortunately unequipped to do their jobs. They have a tough time managing schedules and personalities- but they do a great job teaching you how to sell better.

    Also, my feet hurt ALL THE TIME. I constantly "went to the bathroom."

    Advice to ManagementAdvice

    Just take some intellectual input from your employees on occasion to make sure that they don't feel ignored. Also, it was hard to be motivated to sell a lot when the commission structure was against me. There was no motivation to break above the standard hourly pay because if you worked really hard and sold a lot, and then the next day no one came to the store, all that hard work would be down the drain and you'd be paid the same as if you hadn't done anything.

    ALSO, LET YOUR EMPLOYEES SIT DOWN FOR GOODNESS SAKE.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. .....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetics Counter Manager in Chicago, IL
    Current Employee - Cosmetics Counter Manager in Chicago, IL

    I have been working at Nordstrom (more than a year)

    Pros

    Great place to make good money. Work with a variety of different people.

    Cons

    Every day is blacked out. Too many events to presell for.

    Advice to ManagementAdvice

    Cut the events. It makes them special when they have something to look forward to. Not to get called every two weeks for something different.

    No opinion of CEO
  8. Hard to get promoted in certain departments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Oak Brook Mall Branch, IL
    Former Employee - Barista in Oak Brook Mall Branch, IL

    I worked at Nordstrom part-time (more than a year)

    Pros

    Okay starting pay in comparison to the rest of the job market, decent benefits if you work enough hours and work there long enough. Had some great co-workers at times, Loved the employee discount!

    Cons

    Depending on which department you work in I think it's very hard to get promoted. I worked in the espresso bar for a few years and was a good employee, never called off and was very reliable. I applied for multiple promotions and other positions that would have been considered promotions and was always rejected. I got the impression my regional manager had something to do with it because that certain person would pick on people they clearly didn't like. I enjoyed my work and also felt I had a lot of good ideas to improve the company and my ideas were often ignored, the regional would tease me and take credit for my ideas later on.

    Advice to ManagementAdvice

    Please listen to some of the lower employees, regionals aren't always the ones coming up with the good ideas.

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful

    6 Years in a review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Department Manager in Chicago, IL
    Current Employee - Selling Department Manager in Chicago, IL

    I have been working at Nordstrom full-time (more than 5 years)

    Pros

    Good benefits package and room to grow if you are motivated and are a strong seller.

    Cons

    Not much work/life balance in management specifically during sales, inventories, and other in store events. It can be very difficult to find appropriate times to go on vacations with having different customer focused events just about every month as there is a lot of prep that goes into them for your team. Even though selling managers do make commission (and bonus when beating the company trend for that department) your expected salary is not enough with all the extra hours you work during major sales and holidays.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. great if youre in a good department and good location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate in Schaumburg, IL
    Former Employee - Commissioned Sales Associate in Schaumburg, IL

    I worked at Nordstrom full-time (more than 3 years)

    Pros

    great training and there is opportunity to grow since they promote from within....I personally don't want to live in Seattle where corporate is.

    Cons

    Favoritism is huge here as one could imagine...goals were pretty ridiculous at times

    Advice to ManagementAdvice

    Its obvious which employees are well liked and are on the fast track for management...if i get promoted to an asst manager position i shouldnt have to take a pay cut period

    Recommends
    Neutral Outlook
  11. Decent Place Lots of Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Counter Manager in Chicago, IL
    Former Employee - Cosmetics Counter Manager in Chicago, IL

    I worked at Nordstrom full-time (more than a year)

    Pros

    Working there could be enjoyable at times. You had somewhat free reign as long as your sales numbers were good. Fun environment.

    Cons

    Although you had to work weekends (or else you would suffer due to sales), holidays, and long hours on days of events and at Nordstrom that is a lot. Also, you have to be constantly stressed and worried about your numbers because if a return would come in it could ruin your day. Some "goals" are extremely hard to beat.

    Advice to ManagementAdvice

    Listen to employees rather than sit in your office staring at numbers for the day on a computer. Not everyday can be amazing!

    Recommends
    Neutral Outlook
    No opinion of CEO

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