Nordstrom Reviews in Chicago, IL

Updated July 22, 2014
Updated July 22, 2014
2,645 Reviews

3.5
2,645 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
1,747 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 110 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 206 reviews)


Cons
  • Work/life balance can be difficult at times especially if you have children (in 97 reviews)

  • You work long hours consistently, and are not compensated for working over time (in 161 reviews)

More Highlights

35 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Decent Place Lots of Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Counter Manager  in  Chicago, IL
    Former Employee - Cosmetics Counter Manager in Chicago, IL

    I worked at Nordstrom full-time for more than a year

    Pros

    Working there could be enjoyable at times. You had somewhat free reign as long as your sales numbers were good. Fun environment.

    Cons

    Although you had to work weekends (or else you would suffer due to sales), holidays, and long hours on days of events and at Nordstrom that is a lot. Also, you have to be constantly stressed and worried about your numbers because if a return would come in it could ruin your day. Some "goals" are extremely hard to beat.

    Advice to ManagementAdvice

    Listen to employees rather than sit in your office staring at numbers for the day on a computer. Not everyday can be amazing!

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Watch Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Watch Specialist  in  Oakbrook Terrace, IL
    Former Employee - Watch Specialist in Oakbrook Terrace, IL

    I worked at Nordstrom full-time for more than a year

    Pros

    Good pay, advancement opportunities, and the ability to keep up with new trends.

    Cons

    Department manager was unreasonable, A lot of drama, they offer 'benefits' but don't schedule you enough hours per week to qualify.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Not all divisions created equal.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Specialty Coffee Manager  in  Schaumburg, IL
    Former Employee - Specialty Coffee Manager in Schaumburg, IL

    I worked at Nordstrom full-time for less than a year

    Pros

    Great company benefits excellent discount. Good consistent training for managers. Customer service is first priority and all employees are empowered to do what is necessary to take care of the customer.

    Cons

    Very different treatment of restaurant employees than retail side. Sr management of restaurants pay lip service to quality of product, values don't align with that of the retail operation.

    Advice to ManagementAdvice

    Treat all employees with the grace you expect them to provide your customers.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Customer Service is #1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Nordstrom full-time

    Pros

    This company has a proactive approach to business. Always implementing the latest technologies and procedures with the goal of providing the best customer service. If you like a fast paced, goal driven, ever changing environment, you'll like working for this company.

    Cons

    Several numeric goals to be met consistently. If you don't like to work hard, you won't want to seek out a job with this company.

    Advice to ManagementAdvice

    Focus more on making sure the job is fun, supportive and encouraging for your employees.
    Happy employees tend to be more enthusiastic about making customers happy.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Nordstrom Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Nordstrom full-time for more than 8 years

    Pros

    I've met some of the best people at Nordstrom, and most are very intelligent. I've been a manager and a sales person. Generally all employees are treated fairly and the company has very high expectations of their employees.

    Cons

    As a manager, the salary is never enough because they say you will sell and get commission and bonuses. However, you work so many hours and events, that there isn't much time for selling. As an employee, the commission and discount isn't very high either. Recently I think the company is putting more energy into the online business and forgetting that their employees get payed solely on commission.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    SHARKS

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Oak Brook, IL
    Former Employee - Sales Associate in Oak Brook, IL

    I worked at Nordstrom full-time for less than a year

    Pros

    Good Discount
    Product Knowledge
    Great People
    Family-Like environment

    Cons

    UPPER MANAGEMENT IS FULL OF SNAKES
    you will work with sharks
    extremely competitive
    a lot of lying occurs

    Advice to ManagementAdvice

    STOP LYING TO YOUR ASSOCIATES

    Recommends
    Approves of CEO
  8.  

    I worked as commisioned sales associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commission Sales  in  Chicago, IL
    Former Employee - Commission Sales in Chicago, IL

    I worked at Nordstrom full-time for more than 3 years

    Pros

    Beautiful store to work in.
    Fabulous clothing.

    Cons

    Too many divas work there. Cut-throat atmosphere.

    Advice to ManagementAdvice

    Everyone hates the juvenile employee pep rallies. Find other ways to try and keep associates motivated. Open, no-questions-asked return policy encourages fraud. People known to purchase Nordstrom gift cards with stolen ID are able to purchase expensive pieces and return for cash, over and over again. Policy hurts people whose ID has been stolen, and Nordstrom turns blind eye to problem.

  9.  

    can be stressful...paycheck is 100% commission!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Schaumburg, IL
    Former Employee - Sales Associate in Schaumburg, IL

    I worked at Nordstrom part-time for more than a year

    Pros

    Potential to move up is easy...My dept was very flexible with hours, I had the luxury of picking my own hours.

    Cons

    commission! If you were not penalized for someone returning an item (or an associate stealing a size change sale), then I would be all for nordstrom. Your motive to work can enormously decline if you walk into work, and realize you have 1000+ in returns...so if its a slow day you're pretty much working for free.

    Advice to ManagementAdvice

    promoting from within is great, but it would irritate me when a very immature and young sales person would be promoted to management after a few months. Can you say INCOMPETENT!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Nordstrom can be a great company to work for, with exception of a few things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetic Sales  in  Oak Brook, IL
    Current Employee - Cosmetic Sales in Oak Brook, IL

    I have been working at Nordstrom full-time for more than a year

    Pros

    Benefits 401 K
    Somewhat decent salary and commission
    Free stuff
    Being around fashion and trends

    Cons

    No work life balance
    Retail hours
    Unrealistic expectations
    Management is unprofessional
    You can move up in the company if you want to hand over your life and your soul!!!

    Advice to ManagementAdvice

    Get some real experience and get educated. Management is very hard to connect with unless you like brown nosing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good money, questionable management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Nordstrom full-time for less than a year

    Pros

    you have the potential to have a great paycheck, great people work there, good benefits if you choose to take part in them.

    Cons

    over-scheduling in some departments leads to low numbers and lower potential to do well when the amount of customers coming through are low, inexperienced, young managers in certain departments make scheduling frustrating and hinders the potential for their associates to do well

    Recommends
    Approves of CEO

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