Nordstrom

  www.nordstrom.com
Work in HR? Unlock Free Profile

Nordstrom Reviews in Chicago, IL

Updated May 31, 2014
All Employees Current Employees Only

3.5 130 reviews

92% Approve of the CEO

Nordstrom President and Director Blake W. Nordstrom

Blake W. Nordstrom

(85 ratings)

76% of employees recommend this company to a friend

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation(in 109 reviews)

  • People are generally representative of the Nordstrom customer service culture(in 203 reviews)


Cons
  • Work/life balance can be difficult at times especially if you have children(in 95 reviews)

  • You work long hours consistently, and are not compensated for working over time(in 158 reviews)

34 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Watch Specialist

    Watch Specialist (Former Employee) Oakbrook Terrace, IL

    ProsGood pay, advancement opportunities, and the ability to keep up with new trends.

    ConsDepartment manager was unreasonable, A lot of drama, they offer 'benefits' but don't schedule you enough hours per week to qualify.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Not all divisions created equal.

    Specialty Coffee Manager (Former Employee) Schaumburg, IL

    ProsGreat company benefits excellent discount. Good consistent training for managers. Customer service is first priority and all employees are empowered to do what is necessary to take care of the customer.

    ConsVery different treatment of restaurant employees than retail side. Sr management of restaurants pay lip service to quality of product, values don't align with that of the retail operation.

    Advice to Senior ManagementTreat all employees with the grace you expect them to provide your customers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Customer Service is #1

    Anonymous Employee (Former Employee) Chicago, IL

    ProsThis company has a proactive approach to business. Always implementing the latest technologies and procedures with the goal of providing the best customer service. If you like a fast paced, goal driven, ever changing environment, you'll like working for this company.

    ConsSeveral numeric goals to be met consistently. If you don't like to work hard, you won't want to seek out a job with this company.

    Advice to Senior ManagementFocus more on making sure the job is fun, supportive and encouraging for your employees.
    Happy employees tend to be more enthusiastic about making customers happy.

    Yes, I would recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Nordstrom Life

    Sales Associate (Current Employee) Chicago, IL

    ProsI've met some of the best people at Nordstrom, and most are very intelligent. I've been a manager and a sales person. Generally all employees are treated fairly and the company has very high expectations of their employees.

    ConsAs a manager, the salary is never enough because they say you will sell and get commission and bonuses. However, you work so many hours and events, that there isn't much time for selling. As an employee, the commission and discount isn't very high either. Recently I think the company is putting more energy into the online business and forgetting that their employees get payed solely on commission.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    SHARKS

    Sales Associate (Former Employee) Oak Brook, IL

    ProsGood Discount
    Product Knowledge
    Great People
    Family-Like environment

    ConsUPPER MANAGEMENT IS FULL OF SNAKES
    you will work with sharks
    extremely competitive
    a lot of lying occurs

    Advice to Senior ManagementSTOP LYING TO YOUR ASSOCIATES

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    I worked as commisioned sales associate.

    Commission Sales (Former Employee) Chicago, IL

    ProsBeautiful store to work in.
    Fabulous clothing.

    ConsToo many divas work there. Cut-throat atmosphere.

    Advice to Senior ManagementEveryone hates the juvenile employee pep rallies. Find other ways to try and keep associates motivated. Open, no-questions-asked return policy encourages fraud. People known to purchase Nordstrom gift cards with stolen ID are able to purchase expensive pieces and return for cash, over and over again. Policy hurts people whose ID has been stolen, and Nordstrom turns blind eye to problem.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    can be stressful...paycheck is 100% commission!

    Sales Associate (Former Employee) Schaumburg, IL

    ProsPotential to move up is easy...My dept was very flexible with hours, I had the luxury of picking my own hours.

    Conscommission! If you were not penalized for someone returning an item (or an associate stealing a size change sale), then I would be all for nordstrom. Your motive to work can enormously decline if you walk into work, and realize you have 1000+ in returns...so if its a slow day you're pretty much working for free.

    Advice to Senior Managementpromoting from within is great, but it would irritate me when a very immature and young sales person would be promoted to management after a few months. Can you say INCOMPETENT!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Nordstrom can be a great company to work for, with exception of a few things.

    Cosmetic Sales (Current Employee) Oak Brook, IL

    ProsBenefits 401 K
    Somewhat decent salary and commission
    Free stuff
    Being around fashion and trends

    ConsNo work life balance
    Retail hours
    Unrealistic expectations
    Management is unprofessional
    You can move up in the company if you want to hand over your life and your soul!!!

    Advice to Senior ManagementGet some real experience and get educated. Management is very hard to connect with unless you like brown nosing.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good money, questionable management

    Sales Associate (Current Employee) Chicago, IL

    Prosyou have the potential to have a great paycheck, great people work there, good benefits if you choose to take part in them.

    Consover-scheduling in some departments leads to low numbers and lower potential to do well when the amount of customers coming through are low, inexperienced, young managers in certain departments make scheduling frustrating and hinders the potential for their associates to do well

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    good to bad

    Assistant Department Manager (Current Employee) Oak Brook, IL

    Pros100% commission. You can really do well for yourself if you're highly motivated and keep in touch with your clients.

    ConsNordstrom is downsizing everything. Trying to go "mobile" and paperless which ends up making sales and managers have to do the work of the support staff they got rid of and continue to downsize even condensing corporate jobs. If you want to move up in Nordstrom, good luck. To make decent money here on the support side will take you MANY years. Was very excited to graduate college and move "down" to the corporate side of Nordstrom but every day is more discouraging with the amount of duties not related directly to the customer. It truly takes away from your customers experience and leaving many employees unhappy.

    Advice to Senior ManagementGet your customer service back, get cashiers, get stock room people. If you want the sales people to do what you expect them to do (maintain great customer relationships and sell, sell, sell) then you have to support them.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Worked for Nordstrom? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.