Nordstrom

www.nordstrom.com
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Nordstrom Reviews

Updated February 26, 2015
Updated February 26, 2015
369 Reviews
2.0
369 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
369 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 129 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 238 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 120 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 184 reviews)

More Highlights

369 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Working at Nordstrom is a stressful experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate
    Former Employee - Commissioned Sales Associate

    I worked at Nordstrom

    Pros

    -Good commission if there are actually customers.
    -20% discount and 30% during the holidays
    - Flexible scheduling
    - Ability to grow within the company

    Cons

    - Corporate pressure trickles down to the sales people
    - Lack of customers sometimes
    - Returns come out of your paycheck. If a customer returns an big ticket item it could wipe out your entire pay period
    - Seasoned sales people are sometimes forced to train the new hires

    Advice to ManagementAdvice

    Adapt a return policy that doesn't hurt your salespeople. It's hard to stay motivated when their is a lack of job security.

    Doesn't Recommend
    Approves of CEO
  2.  

    Employees are expendable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Denver, CO
    Former Employee - Sales Associate in Denver, CO

    I worked at Nordstrom full-time (less than a year)

    Pros

    earning potential is exponential, lots of opportunities to grow with company

    Cons

    Limited new hire training, limited managerial training, management not held accountable for lack of training, inconsistent standards of ethics, employees are expendable.

    Advice to ManagementAdvice

    fire the employees that promote a negative work environment, encourage department managers to rise above the gossip, invest in more training across the board- you have a lower employment turnover when employees are well informed. invest in refresher courses for veteran employees when policies and technologies change.

    Doesn't Recommend
  3.  

    not the place it used to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Tysons Corner, VA
    Current Employee - Anonymous Employee in Tysons Corner, VA

    I have been working at Nordstrom

    Pros

    I really like the people on my team that I work with
    You can make some pretty good money during sales

    Cons

    Company does not care about it's employees
    Quality of merchandise in store in not good
    Work life balance is awful

    Advice to ManagementAdvice

    Invest in employees
    Give employees a better opportunity to succeed
    Work life balance is awful

    Doesn't Recommend
    Negative Outlook
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  5.  

    Commissions, cut hours and difficult management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate
    Current Employee - Commissioned Sales Associate

    I have been working at Nordstrom full-time (less than a year)

    Pros

    Paid time off and the cafe are about as great as it gets. Some co-workers make it worth your time to come into your shift.

    Cons

    Most departments are comission only sales, whilst others have very low hourly pay rates. Don't make your shift goal, you're stuck with that crappie pay. Goals are set too high for some departments, as if you're set up to fail only to be warned later about the jeopardized status of your job. Yes you will be fired for not performing in a slow department/economy. Your hours will be cut as well if business isn't that great yet new hires are walking in the door by fives.

    Most lower management is a joke and show favoritism majorly or they just don't care at all. Nordstrom has an open door policy for workers, but what good is it when they can't control lower management and the havoc they cause to your ability to produce more or be successful?

    Good luck to any of you brave enough to fall for the fluff of how great it is to work at such a place...it's not what you think it to be.
    F.Y.I. benefits are only available if you maintain130 working hours per month...well you'll never get it on a 20 hr per week slave schedule.

    Sooo you're working for close to OR minimum wage OR less and no benefits. You be the judge.

    Advice to ManagementAdvice

    Get rid of the lazy unproductive ones and perhaps the business won't have such high turn over rates.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    If you are okay with minimum wage, then go right ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nordstrom Sales Associate
    Current Employee - Nordstrom Sales Associate

    I have been working at Nordstrom

    Pros

    Great middle management. Store manager is a question mark.

    Cons

    Terrible commission structure. You actually make less money as a full-time employee than a part time employee.

    Advice to ManagementAdvice

    Get rid of the SPH and pay the same commission across the board. Pay straight commission considering you make 70-80% profit on merchandise.

    Doesn't Recommend
  7.  

    nordstrom is not the palce

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nordstrom

    Pros

    money, fashion, employees, customers, yea

    Cons

    money , benefits, growth, work-life balance horrible

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Never again !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordstrom (more than 5 years)

    Pros

    Benefits, health becoming an expense.

    Cons

    Most Managers are never knowledgeable about their positions just promoted and learn on the fly. It's a set up for failure. Not enough training while in them. Employees beneath them suffer. To many sales people in depts to make a good commission. In fear of loosing your job most of the time. It's never good enough, they will find something. Bonues are getting farther from reaching. Rare to get an accolade unless you have a good manager. Company morale has been going in the tank since the father stepped down. This used to be a great company to work for under the Father. The CEO has lost touch with thier employees. All about the $$$$$. Most employees are always looking for another opportunity outside of the company. Hours are all over the place, never consistent. Sound like something your looking for? Be my guest.

    Advice to ManagementAdvice

    Good employee morale makes for happy employees. Happy employees make $$$$.
    This old school worked before. You couldn't shut a Nordstrom employee up about how they loved their job before. Not the case anymore. Regional managers need to know their jobs not learn in them. Most are clueless and are training others to do unreasonable requests they have no understanding off.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Great for people who love retail &willing to accept poor "work/life balance".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Counter Manager in Dallas, TX
    Former Employee - Cosmetics Counter Manager in Dallas, TX

    I worked at Nordstrom full-time (more than a year)

    Pros

    For someone who is in just getting started or is going into upper management, vendors or those not working directly under the Nordstrom umbrella the environment and pay is more fitting. If you have extreme flexibility, and don't mind working every weekend (at least Fridays & Saturdays are an obligation) this will be optimal. The hourly pay is poor due to a fluctuating commission based structure (depending on the department); a true salesperson will find this more exciting then someone truly trying to support a family with a stable pay, benefits and stable schedule.

    Many co-workers are typically very kind and helpful. The standard discount is 20%, Managers between 30-33% which is great for more costly high end items.

    Some departments present great opportunities and are somewhat peaceful and harmonious like children's wear, women's sportswear and things of the like.

    Cons

    The hourly pay is one of the lowest for retail structures. Had I stayed directly with my brand the pay would've been more livable, then switching to an actual Nordstrom employee. Having a Masters, MBA or any operations/business acumen is of no matter. Cosmetics and Fragrance has the lowest commission structure of any department at .03 (I.e. $1000 in sales is $30). Please read the fine print as the documentation is written incorrectly and many people calculate and state it incorrectly. Depending on the brand the expectations may be easy or tough to achieve (they are compared to the prior year on a daily basis). You'll need effective support of your Vendor to circumvent the frequent disconnect about behavior, dress, pay and sales goals with Nordstrom management.

    Counter Managers have little say in the marketing and scheduling of the counter. Typically working as a go between with Nordstrom and the brand, psychotherapist and paper pusher you are subject to the same scrutiny and discord as any employee.

    Success is contingent upon HEAVY foot traffic. I came in with many others under the guise that the commission would offset the low hourly pay (Managers make between 16.45 and 18.02 per hr., regular employees make as low as $11.00 - 14.45) which was initially identified by one as between $28 - $35 per hour. Breaking close to 1MM, my counter only paid out manager's an extra $450 - $480 a month. Annually as a manager you are lucky to break-even (salary & commission) at $35 -38K (pre-tax) if you count your own commission which for those of us with a secondary education and a family, typically isn't livable. You'll also NEVER see your family as you are expected to work ALL weekends, right before, on and around all holidays; your schedule is a roller coaster and most of your you'll never control even as a manager. You can request off, but frequent denials happen.

    Please be aware of Nordstrom's infinite RETURN POLICY!!!!! This will affect your commission on a daily basis even months after the fact. I've caught more than a few customers returning products that didn't even come from Nordstrom or things that were so old and used it was shocking, but within the calendar year you will still get hit and commission reversed. Customers (as I was one for years) are not typically aware of the downside on you in these cases - they are simply taking advantage of the system at hand.

    You'll rely heavily on cross-selling brands to make decent commission. This may be frowned upon depending on the brand you work for or the counter you are selling from (all staffers are not accepting of this). On slow days and down economic seasons, it's competitive in an unhealthy way among coworkers vying for sales and back biting to do it. Selling high end brands are great, but there are also high end returns and high-end commission penalties.

    Gratis is nice, but they make you pay taxes on it?!!!! Never seen this in 20 years in cosmetics.

    Growth opportunities are stressed upon hire, but it's truly based on who you know and how you sell. Background, education, desire and ability are a non-factor if you want to change departments or be promoted. You cannot move without re-interviewing for every area, and I've seen qualified people denied just for wanting to make a change that allows them to excel.

    HR is very open and kind, but change is not evident in areas most needed. Communication about expectations is handled poorly, and insensitively in many cases. Although not malicious, it comes from lack of training and experience.

    Nordstrom WILL NOT make customers leave so be prepared to stay late unexpectedly. When the mall closes if a customer is ANYWHERE in the store, no one can close registers or go home. We've waited an hour to two hours for customers on other floors at times to finish shopping before we were released while the rest of the mall was completely shut down.

    I wouldn't suggest this for someone who doesn't love retail or thrives on achieving the sales goal with the potential for a paycheck less than an unemployment check at times. This is not advantageous for family-oriented people, needing a consistent schedule for home life or other obligations or students with heavy course loads. There is simply no balance, and while Nordstrom is extremely considerate of the customer, the consideration is just not there for the employees outside of the business office.

    Full time employees have to work almost 600 hours before being eligible for medical benefits. You won't work more than 37 hours a week so, consider that for four months and the possible tax penalty for going without insurance before signing here.

    This was a risk and the lesson is learned.

    Advice to ManagementAdvice

    People need to know the realistic variations in pay, benefits and penalties. Be consistent and fair, communicate honestly about scheduling, sales expectations, benefits and lack of work/life balance, and pay during the interview not after someone has been hired.

    Communicate your needs and desires upfront, not in the moment or after the fact. Set people up for success and be mindful in the hiring process of a person's background and ability, this really MAY NOT be right for them.

    Doesn't Recommend
    Neutral Outlook
  10. 2 people found this helpful  

    Looks great on a resume. Use experience to go elsewhere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate
    Former Employee - Commissioned Sales Associate

    I worked at Nordstrom (more than a year)

    Pros

    Marginal discount... at least it's something?

    Nicer bathrooms than the majority of retail establishments

    A foot in the door for working with designer items

    Room for growth/transfering departments

    I was blessed with the honor of interacting with Silicon Valley's richest (and sometimes bumpiest) feet? So lucky

    Cons

    Surprisingly catty management, even for retail

    No code of conduct is given, so many fully grown adults submit themselves to hours of gossip a day for entertainment

    No rule or guidebook, yet employees are punished for not following said unsaid rules. During training, you are literally given a postcard-size piece of paper that says "Use good judgement". Clearly, this can be interpreted in many different ways. And it is.

    100% commision pay structure

    Customers that "rent" clothes - returns come directly out of your paycheck. It's the single most moral--boosting policy there is. There is absolutely no considartion for the employee here.

    Customers that abuse the return policy and throw tizzy fits when they don't get their way

    Customers that would take up sometimes hours of your time, and then say, "You know what? I'll just get it online!". If the job wasn't 100% commision, these customers wouldn't be such a knife in the foot. But boy oh boy, do your feet bleed when these folks come around.

    I saw people get fired for ridiculous reasons, like sharing their discount at a Nordstrom Rack store with their friggin' fiance. I saw someone else NOT get fired for having an emotional tantrum at a coworker and calling them the worst racial slur in the Southern Baptist Dictionary.

    I was in salon shoes. At my location, the people who have been working the department longer than I have been alive made all the money.They have the city's wealthiest baby mamas and pill poppin' mansion wives on lock.

    The fresher crew of employees gets the hand-me-down customers. The new money, the renters, the frauds. Maybe the occasional saver-upper buying their first pair of Jimmy Choos that will send them down a spiral of debt.

      The amount of fraudulent customers that came in with stolen cards and chewed-up Loubatins was quite simply astonishing. Often the top sellers could not enjoy their tremendous sales, because they knew a hailstorm of returns would come pounding on their paychecks in a matter of weeks. Moral was constantly low in my department, and it is considered THE department to work in.

    . The job itself was very physical. Carrying boxes of shoes and going up and down stairs is more work than it seems initially. I needed to visit the chiropractor regularly when I worked here, and I am a physically fit young woman. Just know this going in, if you decide to work in shoes.

    Advice to ManagementAdvice

    The harsh blow of returns could be insulated with hourly pay, for ALL DEPARTMENTS.

    Nordstrom customers are under the impression that we deeply value customer service, however the pay structure doesn't reflect that. The pay only reflects the amount we sell, not the fact that we do a non-selling task that keeps the customer coming back and shopping with us. I witnessed our pay structure cause employees to retalliate against the customer. If we felt like we were getting compensated for spending time with a customer who was not in a rush to buy, it would make a world of difference. Instead, the sales associates are just.... incredibly bitter.

    Yes, the job is mainly sales, but 3-4+ hours a day are spent dealing with non-selling tasks. Yet, these hours are factored into our selling hours. Does it make sense? Golly, no.

    What the hell, guys. Anyway I quit a few months ago and the only thing I miss are the ham&cheese croissants from the eBar. Bye, Felicia!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Constant reorganization, unclear objectives, obvious favorites, poor compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Centennial, CO
    Former Employee - Analyst in Centennial, CO

    I worked at Nordstrom

    Pros

    Friendly coworkers and managers. The company did try hard to make you feel like family. Somewhat flexible work environment, i.e. work from home if bad weather or if you are sick. Discount on merchandise.

    Cons

    Management is completely disorganized, constant change of managers and job titles happen overnight and with no warning. Objectives were vague and the ability to Managers and Sr. Managers had favorite employees and gave very little credit to other members of the team no matter who did a majority of the work or who had original ideas. It took a very long time for managers to get back to you if you were not a favorite - I would sometimes not hear from my manager for weeks despite resending emails and going to his office, he was always 'busy with something'. You would then receive a poor review for failing to communicate. The data was never quite right and it was very hard to find someone in IT who could help you sort through it. There are way too many meetings which had little or no value to what anyone was working on. Long hours are expected and those who logged in on the weekends were given brownie points.

    Advice to ManagementAdvice

    Give employees clear objectives and structured feedback.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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