Nordstrom Reviews

Updated October 24, 2014
Updated October 24, 2014
2,840 Reviews
3.5
2,840 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
1,851 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 123 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 232 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 116 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 177 reviews)

More Highlights

766 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Its all about numbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Nordstrom full-time (more than 3 years)

    Pros

    Your coworkers
    The products
    The ability to service your customers to best of your ability
    Recognition of service
    A true commitment to the community

    Cons

    A lot has changed. It used to be a place where employees matter, where you were more than just a number. Now HR doesn't even know your name, even if you are a top seller and have won service awards.
    The company also doesn't value education, so what you have is websites riddled with scripting errors, and HR personal who can't answer your questions over the phone. Also the core values of Nordstrom devotion to its employees is clearly felt, I only met my store manager after I made a 25K sale, I have a lot of respect for her, but in the past Store managers knew everything about everyone who walked through their doors and who came to work for them.
    Don't get me wrong, its an okay company, its just it used to be a great company to work for.

    Advice to ManagementAdvice

    Get back to your roots, and do surprise visits to your stores.

    Approves of CEO
  2.  

    Intense

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nordstrom Cashier in Arlington, VA
    Former Employee - Nordstrom Cashier in Arlington, VA

    I worked at Nordstrom full-time (more than 3 years)

    Pros

    Advancement opportunities are constant. Compensation is comparable if not a step above. Nordstrom opens stores frequently, which opens up vast opportunities for growth.

    Cons

    Nordstrom full-line sales positions are commission-only, which means, if one doesn't sell, he/she hardly survives. Nordstrom's generous return policy allows customers to return merchandise, which is deducted from the employee's payroll. The company would rather the employee take the lost. I've noticed more minorities as sales persons which causes me to wonder if Nordstrom targets minority to do the frontline dirty work while management is noticeably Caucasian. While there is a show of minority in management to tilt the scales a bit, I believe Nordstrom has it predetermined. I believe Nordstrom is manipulative in attaining their preconceived "numbers" in forging the proper image to public onlookers.

    Corporate is a joke. I believe they enjoy unnecessary travel, visiting stores as they strike nervousness and inferiority amongst the staff. They are a waste of money and are not beneficial. They feel like they have all of the answers for increasing sales. Customers will either make purchases or they won't, regardless of how you position racks and signage. Get over yourselves!

    Advice to ManagementAdvice

    Lighten up and stop pushing so hard as it only produces layers of unnecessary stress upon your minority-dominated frontline employees. You should invest more efforts investigating the well-being of your frontline employees to see how you can improve working conditions. Might I add "undercover boss" perhaps?

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Great working environment, I just wish they worked harder to keep the good employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordstrom

    Pros

    Friendly/fun environment to work in. Fast paced and fun customers to work with.

    Cons

    Lack of professionalism of management. Lack of leadership in the department. Favoritism is very obvious. Human Resources needs alot of work. Lack of training on merchandise for better sales.

    Advice to ManagementAdvice

    Focus more of your time training and developing your employees instead of criticizing them for poor sales. It is your fault if you don't provide merchandise knowledge training so that they can succeed as great sales people.

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  5. 4 people found this helpful  

    Decent Money during busy seasons; but management is shady and unfair.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Children's Shoes in Atlanta, GA
    Former Employee - Children's Shoes in Atlanta, GA

    I worked at Nordstrom full-time (more than an year)

    Pros

    decent money during busy seasons such as christmas, start of spring and back to school
    work environment is usually fun and upbeat
    coworkers are usually personable

    Cons

    management team has little regard for separate departments
    constant restructuring including promoting lesser qualified associates or assistant department managers
    hours are not as flexible as lead to believe
    turn-over rate is extremely high due to inexperience in management and inconsistent training of employees

    Advice to ManagementAdvice

    Making the employees is supposedly the prized accomplishment of Nordstrom but in my experience working for the company, i was treated unfairly and unprofessionally. I believe the management team is unwilling to take responsibility for issues that they are unqualified to solve and the restructuring creates an unpredictable work environment for the employees who work to run the business entirely.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Turned more into a High price kmart then luxury fashion

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordstrom

    Pros

    Pay structure
    Benefits
    Employee discount
    Restaurant
    Clientele
    Tech savvy pos system
    Relaxed dress code
    Fashion forward products

    Cons

    Hours of work
    Sharks sales environment
    Management
    Not much movement in management
    Scheduled time off requests
    hR is not objective

    Advice to ManagementAdvice

    Be more objective. Train to understand coaching and teaching styles .

  7.  

    Salesperson

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salesperson
    Current Employee - Salesperson

    I have been working at Nordstrom full-time (more than 3 years)

    Pros

    Great benefits, great work environment

    Cons

    Solely commission based. Long hours worked selling and returned items will affect your pay

    Recommends
    Neutral Outlook
  8. 1 person found this helpful  

    6 Years in a review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Selling Department Manager in Chicago, IL
    Current Employee - Selling Department Manager in Chicago, IL

    I have been working at Nordstrom full-time (more than 5 years)

    Pros

    Good benefits package and room to grow if you are motivated and are a strong seller.

    Cons

    Not much work/life balance in management specifically during sales, inventories, and other in store events. It can be very difficult to find appropriate times to go on vacations with having different customer focused events just about every month as there is a lot of prep that goes into them for your team. Even though selling managers do make commission (and bonus when beating the company trend for that department) your expected salary is not enough with all the extra hours you work during major sales and holidays.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good, but could be GREAT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics
    Current Employee - Logistics

    I have been working at Nordstrom full-time (more than 5 years)

    Pros

    A good company to be with (as far as retail goes). The quality of the management at your location is the key.

    Cons

    Limited growth despite what they tell you. Lots of favoritism, and "friends helping friends". The quality of your work has VERY LITTLE to do with your success.

    Advice to ManagementAdvice

    Advice to Management? MANAGE!!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good money, but get ready to worry about the Nordstrom politics and favoritism.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Department Manager in Riverside, CA
    Former Employee - Assistant Department Manager in Riverside, CA

    I worked at Nordstrom full-time (more than 3 years)

    Pros

    Working with modern and innovative team members. Good money if you work hard to sell and make genuine relationships with customers.

    Cons

    If you are not a favorite don't expect to move up in the company.

    Advice to ManagementAdvice

    Reward and reprimand based on actual work, not on the team members personally.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Hard to get promoted in certain departments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Oak Brook Mall Branch, IL
    Former Employee - Barista in Oak Brook Mall Branch, IL

    I worked at Nordstrom part-time (more than an year)

    Pros

    Okay starting pay in comparison to the rest of the job market, decent benefits if you work enough hours and work there long enough. Had some great co-workers at times, Loved the employee discount!

    Cons

    Depending on which department you work in I think it's very hard to get promoted. I worked in the espresso bar for a few years and was a good employee, never called off and was very reliable. I applied for multiple promotions and other positions that would have been considered promotions and was always rejected. I got the impression my regional manager had something to do with it because that certain person would pick on people they clearly didn't like. I enjoyed my work and also felt I had a lot of good ideas to improve the company and my ideas were often ignored, the regional would tease me and take credit for my ideas later on.

    Advice to ManagementAdvice

    Please listen to some of the lower employees, regionals aren't always the ones coming up with the good ideas.

    Recommends
    Positive Outlook
    No opinion of CEO

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