Nordstrom Reviews

Updated August 29, 2015
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3.0
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Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
579 Ratings

Pros
  • They always promote from within the company (in 129 reviews)

  • Great customer service training (in 238 reviews)

Cons
  • Work/life balance can be difficult at times especially if you have children (in 120 reviews)

  • long hours that can be draining (in 184 reviews)

More Pros and Cons

1,197 Employee Reviews

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  1. Great company but inconsistent in how they promote

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Lincoln Park, NJ
    Current Employee - Human Resources Manager in Lincoln Park, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Nordstrom full-time (More than 10 years)

    Pros

    Family own and you feel it. In times of crisis they absolutely back you up. Benefits, credit union is amazing, profit sharing, 401k match

    Cons

    Compensations in comparison to other retailers. Initiatives are not always cohesive, left hand doesn't know what the right hand is doing. Mobility is viewed as superior than experience, hard work and results.

    Advice to Management

    Mobility can't be what sets management back. You can't say you're a family company but expect employees to move or risk being ranked at the top.


  2. Sales - Woman's Shoes

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordstrom full-time

    Pros

    Highest commission paid in this department.

    Cons

    Expected to run your own shoes back to stock (reasonable requirement) but also shoes that are left by other sales people due to laziness and or management looking the other way. No ladders provided in stock room to reach shoes on racks over 6 feet high. Shoes left between narrow isles a hazard to trip over. Returns, taken any time for any reason go against your commissions. Many times if you are not there another salesperson will take the return on your number and resell the customer on their own number. Management tends to look out for their 'favorites'.


  3. Sales Associate

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great Team and a lot of hours

    Cons

    Returns are so high its ridiculous


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  5. Poor support structure

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Edison, NJ
    Former Employee - Department Manager in Edison, NJ
    Positive Outlook
    No opinion of CEO

    Pros

    Good working atmosphere and good hours

    Cons

    Poor support from higher level managers

    Advice to Management

    Share some of the burden of day to day business with the managers below you


  6. Commission based job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The employees are great. Commission can be good during the holidays and events.

    Cons

    Management changes so frequently that it can be hard to work with a manager that is trained to handle problems. Customers can be rude but hey its retail.

    Advice to Management

    Train mangers efficiently. Teach them to respect the people they work with.


  7. Very fun at first but became stressful and all about sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cosmetics Business Manager in Natick, MA
    Former Employee - Cosmetics Business Manager in Natick, MA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Nordstrom full-time (More than 5 years)

    Pros

    Working with a great group of people. Being consistently busy. Having the schedule at least a month in advance so you could plan your life.

    Cons

    No work life balance. No vacation during the summer because of black out dates. High goals and sales plans. Late night for holiday set up the night before thanksgiving.

    Advice to Management

    Make sure your associates feel appreciated.


  8. Good company to work for if you're seeking career advancement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commissioned Sales Associate
    Current Employee - Commissioned Sales Associate
    Neutral Outlook
    Approves of CEO

    Pros

    Career advancement, better work schedule compared to other retailers, open door policies

    Cons

    Benefits - long time frame to earn paid day off Lower commision rate, conflict between employees everyday basis, non positive environment

    Advice to Management

    need to increase commission rate


  9. Management Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Positive Outlook

    I worked at Nordstrom (Less than a year)

    Pros

    Discount on clothes Learned to sell with Nordstrom's Training. Actually very helpful for selling in general. Some good clientele Understanding of brands through vendor training Got to collaborate with the other interns to run the store's social media accounts Met other store's interns in district wide meetings with Nordstrom Exec visits

    Cons

    This internship totally depends on who your manager is in the store. I had a bad manager who didn't really teach me any management strategies. You don't make much money, because you are there for a short amount of time and never get the chance to really expand your clientele like a normal salesperson. Ultimately, I didn't really take away much from the internship, besides learning how to sell well.

    Advice to Management

    Re-format the paid portions of this internship so broke students get paid hourly for the time we are off the selling floor in the back with our manager. Ensure that EVERY intern is shadowing one of the best managers in the store


  10. Good for Retail

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good benefits opportunity to grow quickly

    Cons

    inconsistency with sales and season low starting base pay

    Advice to Management

    Lower return policy


  11. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Juan, PR
    Current Employee - Sales Associate in San Juan, PR

    I have been working at Nordstrom (Less than a year)

    Pros

    Great customer service. Wonderful learning experience.

    Cons

    No such thing as full time. Very tense sales atmosphere. It's all about production. Numbers are the only thing that seems to matter. Not a job for someone that has things to pay and needs to pay the bills. Great for a college student that lives at home.

    Advice to Management

    An employee who feels valued and has job stability is ALWAYS more productive.



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