Nordstrom

www.nordstrom.com

Nordstrom Reviews

Updated January 29, 2015
Updated January 29, 2015
3,244 Reviews
3.5
3,244 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
2,086 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 129 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 238 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 120 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 184 reviews)

More Highlights

875 Employee Reviews Back to all reviews

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  1.  

    Sales Associate in Kid's Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Pleasanton, CA
    Former Employee - Sales Associate in Pleasanton, CA

    I worked at Nordstrom

    Pros

    -Fun environment
    -Discounts (NPG 40%, pacesetter 33%, employee 20%)
    -Customers are usually fun to interact with, form bonds
    -HR was always inviting and easy to talk to (from quick questions, saying hello in the lunch room, to discussing deeper concerns)

    Cons

    -Department managers have a high turn over rate, when they feel their reign will end they give up totally
    -Coworkers can be sharks, steal customers/commission from each other (but don't worry, they'll get a reputation so you'll hear about who to be careful around)
    -Clocking in for those who were usually closers (worked closing shift) was tough because sometimes there would be customers taking their time in the store well after closing time

    Advice to ManagementAdvice

    Maybe some sort of team building for within and amongst departments.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Cosmetics Business Manager position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cosmetics Business Manager in Natick, MA
    Former Employee - Cosmetics Business Manager in Natick, MA

    I worked at Nordstrom full-time (more than 3 years)

    Pros

    Doing and being surrounded by one of my passions, make up and skin care, teaching people how to do their own make-up, looking at and finding great ways to enhance a client's best features, tailoring service to certain clients as I get to know them, learning about who I'm selling to and catering what products they are likely to purchase based on their needs.

    Cons

    I had to take leave because of a high-risk pregnancy, and my manager at the time didn't make me feel great about it. In fact, I was dealing with quite a bit of stress because of the way I was treated, and I eventually ended up being hospitalized for a few months prior to the birth of my twins. On another note, when I returned I was welcomed back, however I was only able to work part time and they eliminated part time in Cosmetics so I was forced to put in part time hours in another department, but without doing Cosmetics, I really was not happy.

    Advice to ManagementAdvice

    One of the reasons I sought out Nordstrom was their reputation for treating employees fairly. I felt uncomfortable going to HR to discuss how I felt, and I wish there was more of an openness about that. I wasn't the only one who felt that way, but when I went to HR (who was really great BTW) I really felt alone.

    Recommends
  3.  

    Work work work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nordstrom

    Pros

    Great enviroment and place to work

    Cons

    Challenging cause you always have to be selling in order to stay afloat. Stressful.

    Advice to ManagementAdvice

    Salary for all!!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I meet alot of good people working there. Employees and customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Nordstrom

    Pros

    Employee discount equals more shopping

    Cons

    Nordstrom promotes alot of people that have no business being in management or in HR. If you are good at being fake, lying and under 30 you will go far. Saw alot of amazing managers step down from the pressure. Completey unrealistic goals.

    Advice to ManagementAdvice

    Listen to your teams they know more about the business then you do. The sales team makes your goals, days and keeps bringn back the customers. Not you, well you like to tell upper management its your management style.

    Doesn't Recommend
  6.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nordstrom

    Pros

    Easy to leave work at the store.

    Cons

    Veterans are not always the best. And there's really nothing you can do about it.

    Advice to ManagementAdvice

    Value veterans, but try to establish that you are indeed the boss.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    fun workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Buyer in Omaha, NE
    Current Employee - Associate Buyer in Omaha, NE

    I have been working at Nordstrom full-time (more than a year)

    Pros

    good pay and great company culture

    Cons

    no chance to move up in company ladder

    Advice to ManagementAdvice

    be more hands on

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    It was okay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nordstrom

    Pros

    Nice office and equipment stuff

    Cons

    Feeling undervalued in my work

    Advice to ManagementAdvice

    Appreciate better

  9.  

    How much you like it depends on your coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nordstrom Sales Associate in Palo Alto, CA
    Current Employee - Nordstrom Sales Associate in Palo Alto, CA

    I have been working at Nordstrom part-time (less than a year)

    Pros

    nice people, mostly accommodating

    Cons

    hours are not good, low pay

    Advice to ManagementAdvice

    better hour scheduling

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Nice work, if you can get it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate in Chicago, IL
    Current Employee - Commissioned Sales Associate in Chicago, IL

    I have been working at Nordstrom full-time (more than 3 years)

    Pros

    My overall experience with Nordstrom is very mixed. I started here, fresh out of college and with nothing to lose. Here are some points:
    + Promotions plentiful; they hire from within.
    There is a lot of opportunity to grow with Nordstrom, and mobility is always a great perk.
    + Commissioned sales allows you to build your own paycheck
    You make what you sell! Best advice is to study your product and know what is trending. Listen to customers and their requests, and help them from there.
    + Building your own business
    When you have worked for Nordstrom for over a month you are allotted your own business cards! This is fantastic, because they are professional, and allow you to continue a relationship with a customer and so that they know their business was appreciated. I give customers business cards after a positive transaction so that they know that I'd love to shop with them, and to contact me when thinking about their shopping needs. I also give out business cards after ordering products for them, so that they are aware that they can contact me with any questions, tracking info or concerns.
    + Great benefits!
    I can't rave enough about my benefits; through Nordstrom, I currently have dental insurance and a 401K. When the time comes, I will seek health insurance too. Discount isn't bad either, with special days where you can save 40% on Nordstrom brand products and a week in December where your discount is elevated from 20 to 30%.
    + They encourage a work life balance
    With the exception of holiday months (End of October-December), my work-life balance is great. This is a retail job, however, and you must work weekends and nights. This can change the longer you work there, and the higher you are ranked. I now have off on Sundays and am rarely at work after 7 pm. The balance is truly more of a reward, and building your sales helps!

    Cons

    + Commissioned sales can lead to bratty and a toxic environment.
    While I love being on commission, it does come with a hefty price! The politics of commissioned sales oftentimes leads to hurt feelings and cat fights. I have gone to HR multiple times on a coworker of mine who steals sales, bullies people (particularly me) and can be downright rude to management and even customers. However, my coworker has been with the company for 10+ years and is a pacesetter, and it is because my coworker is a top earner that nothing serious has ever been done about them. You can get so caught up in the politics that it affects your sales and the relationships around you.
    + There used to be high standards for new hires. Now, not so much.
    I started a little under three years ago for Nordstrom. Back then, you needed to have a rather strong background in sales and/or marketing, a stellar customer service background with thorough sales training that lasted a week. Now, most of my department is inundated with people younger than 22 who can't get their priorities straight (i.e. attendance issues, attitudes), weren't properly trained to handle commissioned sales and didn't learn the ethics and values of Nordstrom upon being hired. And it's not just my department, it's everywhere!
    + While promotions are always offered, they aren't always worth it.
    Financially speaking, as a sales associate I make more than any assistant manager, maybe even some managers. They put in so much work to driving the department's business, and are paid so very little for it. They are indeed expected to sell, but when can they find the time while driving a business? Of course, in order to get ANYWHERE in the company you have to jump through the ring of fire that is management.
    + Manic Management
    I have had a grand total of four managers in my three years with the company. Two fabulous; the other two horrendous. The two managers that were fabulous were bonafide LEADERS: they had passion for their department and team, they cared for the wellbeing of their staff and colleagues, and strived to create a positive work environment for the team. The horrendous ones were true managers: authoritative, cold, and completely dedicated to their job in all the wrong ways. They were in it for the numbers, they micromanaged, and had little to no respect for the staff and their colleagues. Truth be told, readers, the LEADERS acquired positive results for department sales. It doesn't pay to be cruel.

    Advice to ManagementAdvice

    Aspire to be a LEADER! A manager plans, strive to be authoritative in every aspect. Micromanaging is the last thing you should do. Leaders have followers, and they inspire their followers to be the best that they can be. Managers tell their subordinates who they want them to be, for the department. Managers are controlling; leaders are passionate.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Former Salesperson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Braintree, MA
    Former Employee - Sales Associate in Braintree, MA

    I worked at Nordstrom full-time (more than a year)

    Pros

    I enjoyed working with my co-workers and the assistant managers that I worked under were great and understanding.

    Cons

    There were quite a few managers who were young and inexperienced at managing people. They could have used more coaching in managing people, especially when managing those who are older than them. Things such as not being condescending or speaking to your staff as you would speak to a young child would have been useful things for them to know.

    Advice to ManagementAdvice

    Maybe give more instruction to those who are brand new at management, such as instructing them not to speak down to employees. There are some good managers, but I saw quite a few leave and the bad ones stay.

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