Nordstrom

www.nordstrom.com

Nordstrom Reviews

Updated January 28, 2015
Updated January 28, 2015
3,232 Reviews
3.5
3,232 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nordstrom President and Director Blake W. Nordstrom
Blake W. Nordstrom
2,080 Ratings

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 129 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 238 reviews)


Cons
  • Variability in hours worked can make for difficult work life balance at times (in 120 reviews)

  • The long hours and returns from customers abusing the companies return policy (in 184 reviews)

More Highlights

649 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Best internship ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Management Intern
    Former Employee - Retail Management Intern

    I worked at Nordstrom as an intern (less than a year)

    Pros

    Everyone at Nordstrom is so friendly and willing to help you learn the basics of selling. I was in the Salon and Designer Shoe department, which was initially very intimidating. However, all of the sales people were very encouraging and willing to teach me their tips and tricks to selling products. The company also has a lot of room for growth as many of the higher ups are promoted from within Nordstrom.

    Cons

    Since it is a job in retail, the schedule is not consistent. Just know that you most likely will never always have Saturday ad Sunday off as you would at a typical full-time job.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Sales person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Person in Austin, TX
    Current Employee - Sales Person in Austin, TX

    I have been working at Nordstrom full-time (less than a year)

    Pros

    Great management and company culture. Everyone is very helpful and wants you to succeed.

    Cons

    The hours given are not very organized. Sometimes there are more people needed on the floor.

    Advice to ManagementAdvice

    Create a inventive system to encourage people to sell more.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Loved working for the company. Good discount and great people to work with. Learn a lot of product knowledge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Lone Tree, CO
    Former Employee - Sales Associate in Lone Tree, CO

    I worked at Nordstrom

    Pros

    Discount, co workers, learned alot

    Cons

    Hard on your feet, long hours.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Love working here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Programmer Analyst in Freehold, NJ
    Current Employee - Staff Programmer Analyst in Freehold, NJ

    I have been working at Nordstrom

    Pros

    At Nordstrom we work on commission it really requires us to have clients that keep coming back. GOOD NEWS most people that shop at Nordstrom are willing to spend the money for your service. Holiday season and Anniversary are the best time to work because we pull in so much money. Aside from the money aspect, I truly love working here and I love my team. Nordstrom goes the extra mile to train their employees so you are equipped to provide exceptional customer service and to execute a sale. Nordstrom also hires 99% of their managers from within their own company, so there is so much room for growth and you can easily make your way to the top.

    Cons

    Working full-time retail hours can be long and you HAVE to work the weekends.

    Also since we work on commission... RETURNS are the absolute worst and I feel as though there needs to be more of a return policy. Customers can return things that are worn or only worn for weddings or a weekend, which affects our pay and our sales.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    The best internship to have

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Management in Chicago, IL
    Former Employee - Retail Management in Chicago, IL

    I worked at Nordstrom

    Pros

    Great work environment
    Employees/interns/ management really want to work and be there
    Commision based allows for healthy competition between employees/ interns
    All the hard work is worth it.

    Cons

    Little work/ life balance
    A couple nights in the store until 1- 2 am

    Advice to ManagementAdvice

    Offer a more structured schedule.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    wonderful employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Nordstrom

    Pros

    great culture, and they are very focused on being successful

    Cons

    a lot of change through the growth- not always easy to change that much and that often

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Experience selling at Nordstrom

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nordstrom Sales Associate in Indianapolis, IN
    Former Employee - Nordstrom Sales Associate in Indianapolis, IN

    I worked at Nordstrom

    Pros

    Supportive management, great sales experience, fantastic company values. Working at Nordstrom never felt like "going to work".

    Cons

    working in retail means working certain holidays

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Learned a lot about dealing with people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in San Antonio, TX
    Current Employee - Sales Associate in San Antonio, TX

    I have been working at Nordstrom full-time (more than a year)

    Pros

    Learn how to diplomatically deal with people, spend all my time helping people shop, love my coworkers

    Cons

    Commission during slow sales months, retail, customers taking advantage of return policy

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Retail Management Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Management Intern in Pittsburgh, PA
    Former Employee - Retail Management Intern in Pittsburgh, PA

    I worked at Nordstrom as an intern (less than a year)

    Pros

    - Hands-on experience in sales (more you sell, more you make)
    - Classroom training on corporate culture, logistics, HR, scheduling, management and customer engagement
    - Exposure to some executives
    - Meeting a lot of great people

    Cons

    - Retail hours (including holidays)
    - Working with more experienced sales representatives makes it hard to sell
    - Unrealistic ideas of climbing ladder into corporate

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Amazing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Commissioned Sales Associate in Costa Mesa, CA
    Former Employee - Commissioned Sales Associate in Costa Mesa, CA

    I worked at Nordstrom full-time (less than a year)

    Pros

    Great benefits, flexible hours, discount, very good management, a lot of freedom. At Nordstrom you build your own business so the managers don't really push you around. It's mostly professional adults so everyone works for themselves. You get to meet some amazing clients and build relationships with people who come to you regularly. You can make as much as you want based on how much you sell. Some days I would make $35-$40 an hour. LOTS of room for growth if you want to move up in the company.

    Cons

    Returns. It's almost impossible to be part time as a salesperson because every day you don't work, you're losing money by returns. It's really frustrating during the slow seasons because people will be returning a lot and not buying anything. You don't get hourly plus commission, it's whichever is more. Going to school and working here was really rough. Every shift is 8-9 hours.

    Advice to ManagementAdvice

    Thank you.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Nordstrom? Share Your Experiences

Nordstrom

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.