Nordstrom

  www.nordstrom.com
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Nordstrom Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.5 2,535 reviews

90% Approve of the CEO

Nordstrom President and Director Blake W. Nordstrom

Blake W. Nordstrom

(1,678 ratings)

74% of employees recommend this company to a friend

Review Highlights

Pros
  • Also, this company likes to promote from within so that does add some motivation (in 110 reviews)

  • People are generally representative of the Nordstrom customer service culture (in 206 reviews)


Cons
  • Work/life balance can be difficult at times especially if you have children (in 97 reviews)

  • You work long hours consistently, and are not compensated for working over time (in 161 reviews)

More Highlights
517 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    BP Sales

    BP Sales Associate (Former Employee) Riverside, CA

    ProsGreat company to work for.

    Constough to make commission

    Advice to Senior ManagementLoved my managers.

    Yes, I would recommend this company to a friend

     

    great company to work for

    Anonymous Employee (Former Employee)

    Proswork on commission, very concerned with employee well being

    Conslong hours and sometimes gets boring

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    My experience has been very beneficial and informative.

    Retail Management (Current Employee)

    ProsThe freedom Nordstrom let you have is great. They really give every employee empowerment. Great environment to work in.

    ConsWorking in a commission-based environment can be tough. The hours are also difficult at times, your schedule is never consistent from week to week.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No

     

    Great Company!

    Anonymous Employee (Current Employee)

    ProsAwesome opportunities and a great environment for growth!

    ConsAs always in retail, long hours

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    If you understand what the job is, and have a great mindset, you'll excel.

    Commissioned Sales Associate (Current Employee) Chandler, AZ

    ProsThe company has a wonderful structure as far as valuing all employees. They have an "inverted pyramid" where the sales people are on the top and the management is on the bottom. Obviously, this does not mean you don't work under someone, but it means the company sees your personal success as important and wants to hire quality people and help them advance if they would like. Everyone "above me" (managers, HR, etc.) treats me very well and makes me feel important. This idea that the sales people really are the reason for success is wonderful because its true. The Nordstrom family may have started and own this business, but if it wasn't for the great people they have working for the company it would not be thriving. Treating us so well is why Nordstrom does better than other competitors. The commission allows you to make more if you work harder, which is hard, but if you build up quality customer relations and learn to sell in other departments you do really well. If you are at a smaller store it may be harder to make money but my store is the lowest of the three tiers in volume and I've noticed with different staffing and polishing my technique that we are very able to exceed goals. The customer service, although meant for customers, has been the biggest benefit to me. Although I get returns more than other places would, the low restrictions on the things I can do for my customers service-wise make my customers very happy and therefore they come back to me and stay with the company. Hardly anyone gets angry with me and I am always able to surprise them with what I an do for them and it really is fulfilling. The company doesn't focus on tedious methods of bringing about success. They push opening accounts and selling more but its all in very effective ways. I don't find myself rolling my eyes at the managers pushing goals because they make it reasonable and possible. We also have a great web and logistics department that helps me oder things that customers can't and really makes sure to stay on top of the customers getting their product. I love this company and I don't often find myself admiring authority in retail because they usually come across as irritating and redundant but this company makes me feel comfortable and most of all respected while I do my job.

    ConsThe biggest issue I have had with this company personally is the low communication I have with buyers and getting product restocked. Our store is the smallest in the state and the smallest level of volume of the Nordstrom full-line stores so naturally our store has less product/selection, but its incredibly frustrating hearing several customers a day ask for brands or styles and we just don't carry them. People complain and say they will go to the other location and it hurts our sales. If we wouldn't be able to sell these items that makes sense but clearly people are willing to buy considering they constantly ask and complain. We don't do great in these areas because we can't. Yes in the past having a certain brand didn't do well but each year or so things change, economy changes, and so do trends. Our customers average house-hold income in the area has increased and therefore we need to cater to their interests. I don't know who is responsible for stocking the product or ordering it but I'm upset I can't get to him/her easily. An easier open ended communication would be great. Also, with training, you get an extensive training time but still by department, theres different people in charge of training and theres no special certification to ensure all employees are trained the same. I was taught to do orders one way while someone was taught a different way so its hard to manage operation when its slightly different. I love that the company trusts me but I would have liked being told that beyond the card stating "use good judgement" as an employee handbook that I was told there are real rules on the employee site. I know its not strict but certain guild lines i didn't find out about until later. I know this isn't huge for me, but a lot of people complain about it, but returns can sometimes be unfair. I suggest if theres a situation where the return is fraudulent or the customer was unjustly returning an item-- i.e. wearing for 5 years and "getting bored with it" that the return not count against the employee. Obviously I understand its life and it happens and the great return policy is justified by the fact that people shop here more because of the service and therefore returns are compensated for, but sometimes people are just being disrespectful of the company being so lenient. Returning worn merchandise for no reason that I can't resell when I spent an hour selling to you, ruining my sales is kind of annoying. Or if its fraudulent. How was I supposed to know the person would return the item for cash. Its things like that but overall no one can blame the company, its what we believe in. But overall the hours I am not upset about or the being on my feet because its RETAIL and people don't get it that its hard labor. A surgeon doesn't complain about a six hour brain surgery because thats the job. Just like this is retail and thats how my job is. Only minor tweaks, the company is amazing.

    Advice to Senior ManagementHelp your employees help their customers by taking feedback from us and customers about the merchandise we carry as far as brands, amounts, and styles. The customers tastes change along with their wallet. Maybe a lloyd store can afford some more designer; you may not think so because volume hasn't increased enough for it but maybe thats because they continuously go to the Elmer store or online to get that merchandise now. A trial run of better product would be awesome. But keep doing what you're doing, I really feel supported/important to such a big company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    café interview

    Cashier (Current Employee) Mission Viejo, CA

    Proseasy job, can be very boring at times.

    Conswasn't full time like they said.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    VIsual Stylist

    Visual Stylist (Current Employee)

    ProsBest work environment. Great benefits. Great connections. Great future.

    ConsNo Cons. If you list cons for this position, then you need to change careers

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Nordstrom

    Customer Service Specialist (Current Employee) Salem, OR

    ProsBest company out there to work for. I wouldnt apply anywhere else.

    ConsStore closures.. no real guarantee of a transferd job

    Advice to Senior ManagementLove the managment. Best company to work for.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Amazing company culture to work within

    Sales Associate - Men (Former Employee)

    ProsNordstrom's culture is something special. When you join the Nordstrom team they make you feel like part of a family. They have a "no closed doors" policy which gives all employees the comfort that they can go to anyone with concerns and there is no secrecy in hierarchy. Nordstrom only promotes from within so no matter your age or experience you must start on the sales floor but you can move up quickly. Managers are empowering and want to see you succeed. If you want to move up quickly with the company express your goals to your dept/store/HR managers and then give them the sales results to make it happen!

    ConsLike any retail store sales position you will have to work some nights and weekends. Sales associates are paid soley on commission so if it is a slow day for the store customer-wise you won't be making much money.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Sales Associate/Women's Activewear

    Sales Associate In Women's Activewear (Former Employee) Novi, MI

    ProsGreat manager & coworkers gave me tips regarding how to best 'make the sale'. Was able to help customers in every department in the store - so if they were looking for a North Face women's jacket and a jacket for the child, I could take them to the children's department too.

    ConsSelling enough product order to earn commission

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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