Northeast Utilities Reviews

Updated May 20, 2015
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Northeast Utilities CEO Thomas J. May
Thomas J. May
28 Ratings

Pros
  • Used to have flex hours for work/life balance (in 5 reviews)

  • Used to be a good company to work for but since the merger everything is going down hill (in 4 reviews)

Cons
  • Since the merger with NStar the company has gone down hill (in 6 reviews)

  • Since the merger little or no career opportunities for seasoned employees (in 5 reviews)

More Pros and Cons

40 Employee Reviews

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  1. It use to be a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UI/User Experience Designer in Springfield, MA
    Former Employee - UI/User Experience Designer in Springfield, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northeast Utilities (More than 10 years)

    Pros

    The people who are hard workers, know their work , and who were committed.

    Cons

    Outsourcing and only being concerned with reducing labor costs.

    Advice to Management

    Value and communicate to your employees. They help you succeed.


  2. Helpful (1)

    Overworked, mentally abusive management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, NH
    Former Employee - Customer Service Representative in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The benefits were very good

    Cons

    Micro management, supervisors discriminate and have favorites

    Advice to Management

    Don't be so criticizing to the employees.


  3. Helpful (1)

    A lot of word of mouth about caring for customers, but they need to value employees first.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Berlin, CT
    Current Employee - Supervisor in Berlin, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Northeast Utilities full-time (More than 5 years)

    Pros

    Flexible hours depending on group / manager.

    Cons

    No employee development and very political work environment. Employees opinions are not wanted or valued. Continued layoffs post merger.

    Advice to Management

    Take some management classes and maybe work in a field outside a monopoly for a month to see how to really value employees.


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  5. Helpful (2)

    Once a great experience turned bad quickly after NStar merger

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Business Applications Systems Developer (BASD) in Berlin, CT
    Former Employee - IT Business Applications Systems Developer (BASD) in Berlin, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northeast Utilities full-time (More than 10 years)

    Pros

    - Pay was ok, good benefits. - Used to train employees

    Cons

    - Incompetent management (CTO, IT Directors and management) - Top down management style of "Do what we say and don't question us" from the CTO down - CTO is a puppet that does whatever the CEO wants or whatever the overpriced consultants tell her to do - Management is incapable of telling the truth and have fostered a culture of deceit and animosity between employees and management.. - Outsource, outsource, outsource is their motto now - focus on pennies and squeezing as much out of employees as possible. - Taking away employee benefits - flexible vacation time, remote work possibilities, training - New CTO is unapproachable and has a "if you don't like it - there's the door" mentality

    Advice to Management

    Won't make a difference - they'll do what the overpriced consultants tell them to do - really forward thinking guys.


  6. Helpful (3)

    Was a much better company to work for prior to the merger. There is no work life balance or employee perks offered.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westwood, MA
    Current Employee - Anonymous Employee in Westwood, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Northeast Utilities full-time (More than 10 years)

    Pros

    Decent pay and reasonable benefits.

    Cons

    Benefits constantly being down graded. This company needs to get with the 20th century and offer more telecommuting opportunities. They constantly insist that employee safety is of the upmost importance, then force you to travel in unsafe conditions to storm assignments; with no compensation for management staff. Since the merger little or no career opportunities for seasoned employees. The trend in hiring is young folks willing to work for 1/2 the salary. There is no appreciation for past contributions; the only thing prevailing is the all mighty dollar. Employee moral at an all time low and senior management does not care. There are many very knowledgeable employees leaving for better opportunities.

    Advice to Management

    See the writing on the wall and stop talking the talk and start walking the walk. The employees are fed up.


  7. Helpful (3)

    absolutely horrible for over 30 years and getting worse

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Meter Service Mechanic in Waterbury, CT
    Current Employee - Meter Service Mechanic in Waterbury, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Northeast Utilities full-time (More than 10 years)

    Pros

    it's a paycheck. The company just cut many of managements benefits, including taking away sick time, eliminating overtime pay and reducing paid holidays

    Cons

    every day is a challenge, anybody with any kind of tenure can't wait to retire, they have outsourced many jobs, the culture is doom and gloom. no one is happy here anymore

    Advice to Management

    Go back to Boston where you came from, you have done a good job of ruining a good company and you're fleecing the company then you all leave


  8. Helpful (4)

    Worst job of my career

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westwood, MA
    Former Employee - Anonymous Employee in Westwood, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Northeast Utilities full-time (Less than a year)

    Pros

    1) Pretty good benefits. 2) If you want a work environment where you can do the same thing for years on end without having to learn a lot of new skills, this may be a good place for you.

    Cons

    1) Most unfriendly, uncollegial place I've ever worked. 2) Very hierarchical. From my experience, a few people make all the decisions. Everyone else gets in line and does grunt work. 3) People were generally very dull. I've never been somewhere I had less to talk about with my coworkers.

    Advice to Management

    You can ignore culture, but eventually it will catch up to you and you'll get burned.


  9. Helpful (3)

    Stay Away from NU! Run as fast as you can!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Berlin, CT
    Former Employee - IT Support in Berlin, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northeast Utilities full-time (More than 10 years)

    Pros

    I would have given this company 0 stars, but there was not an option. When I was hired (before the merger) the company was ethical, valued and respected employees, communicated to the workforce and was committed to the public and it's customers. It's mission statement and values were reflected in it's actions - "do the right thing". Employees trusted management and were proud to represent an honest company with integrity. Employees took pride in their work and most gave 110%, whether they were asked to, or not. That was BEFORE the merger with NStar.

    Cons

    NU employees were excited about welcoming our new co-workers from Boston. We were told internally that NU would be "bigger and better" for both the employees and the customers. There was a lot of positive hype about our merger and were told internally (and also via the media) that there would be no outsourcing and duplicate jobs would be managed by natural attrition (retirement). Vote "Yes" for the merger!! Boy, were we were naive. After all the excitement, on Day One of the merger, NStar quickly took over communications and shut it down. We didn't know what was going on (and this continues to be the case). We weren't able to meet our new coworkers for over a year. Some were suspicious, but most of us thought that management was busy trying to get everything straightened out. Then came the layoffs - all over the company. They layed off people just a few days from full pensions (I've heard some other heartless tales about HR as well, but can't confirm them). NStar quickly began cutting benefits for employees - particularly where you HAVE to work Storm Duty 12/7 WITHOUT pay. NStar has outsourced every job they possibly can - from HR to Customer Service and IT. Department budgets have been slashed and there's no development opportunities for employees. The awful thing is, the company was doing well - financially and the stock was fine as well. Welcome to America where CEOs profit in the million and employees are not valued and are thrown away like nuts and bolts.

    Advice to Management

    Communicate openly to employees. Stop manipulating the truth when you do communicate. Better yet, resign.


  10. Helpful (1)

    Not as advertised

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Northeast Utilities full-time

    Pros

    Good benefits, decent working hours (depending on responsibility)

    Cons

    I joined NU after the merger and from what I understand the company has taken a turn for the worse, many long tenured employees share the same sentiment of displeasure. In my time, management demonstrated lack of support, training, and integrity with its staff. Pay is not worth the aggravation or the responsibilities expected. Leadership can not be trusted and its 'decision making' is highly questionable at best. If you're disliked this company will replace you regardless if you meet all their requirements and are able to perform your daily functions.

    Advice to Management

    Management needs to reevaluate its decision makers and analyze why the culture has taken a turn for the worse.


  11. Helpful (1)

    Cold

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Northeast Utilities full-time (More than 8 years)

    Pros

    no good reasons to work here.

    Cons

    Management is a bunch of liars and clicks. It's the only thing they do well. To be a supervisor or lead at NU all you need to do is not know how to do your job and you get promoted. Or better yet just be related to another employee and get hired then screw up and get promoted. Let us not forget the number of employees who have added another notch to the bed post.

    Advice to Management

    I really feel all of management needs to resign themselves to the fact they could care less about the customers they say they put first. Management puts the almighty dollar first in their pockets.



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