Northeast Utilities

  www.nu.com
  www.nu.com

Northeast Utilities Reviews

Updated August 28, 2014
Updated August 28, 2014
84 Reviews
2.1
84 Reviews
Rating Trends

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Approve of CEO
Northeast Utilities CEO Thomas J. May
Thomas J. May
44 Ratings

Review Highlights

Pros
  • Used to have flex hours for work/life balance (in 5 reviews)

  • Used to be a good company to work for but since the merger everything is going down hill (in 4 reviews)


Cons
  • All of Northeast Utilities has been turned upside down since the merger with NSTAR (in 6 reviews)

  • They are constantly downsizing based on current upper management strategy (in 7 reviews)

More Highlights

18 Employee Reviews Back to all reviews

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  1.  

    I was contract Customer Service representative for 4 months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Manchester, NH
    Former Employee - Customer Service Representative in Manchester, NH

    I worked at Northeast Utilities as a contractor (less than an year)

    Pros

    Peers were extremely nice and helpful. Very professional culture with a family feeling.

    Cons

    We were hired for a very specific influx of calls they were expecting, so training was very shortened and although the trainers were excellent they had no clear lead to how much we were expected to know. Although I thoroughly enjoyed my short contract, it was kind of sad to see every department outsourced and no cohesion between them. So customer service doing one thing and collections completely overturning their work...and the confusion goes on.

    Advice to ManagementAdvice

    Although outsourcing may seem to be helping the bottom line, the quality of service definitely drops, no matter how hard you try to quality control. A lot of good sincere work comes from knowing you're part of the big family. Third party companies will never have that quality and there will always be tension between the two companies each blaming the other.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good electric utility, avoid Transmission Group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Manchester, NH
    Current Employee - Anonymous Employee in Manchester, NH

    I have been working at Northeast Utilities full-time (more than 10 years)

    Pros

    Opportunities for growth, ever changing, great variety of work, wonderful customers

    Cons

    Leadership is lacking with new regime (growth problem), lower perceived value of long term employees, new mantra "work the job not the hours", plenty of unpaid overtime available / required

    Advice to ManagementAdvice

    Step back and review 'do more with less', clean out useless programs and processes, outsource less (bottom line might look good but total costs are rising)

    Doesn't Recommend
    Negative Outlook
  3.  

    Internship Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Northeast Utilities as an intern (less than an year)

    Pros

    - People working there are great
    - Great team atmosphere
    - Supervisors are helpful
    - Many opportunities to learn
    - Paid well

    Cons

    - very bureaucratic, hard to get things done sometimes because of all the red tape

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Good until merger, poor since then

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Business Applications Systems Developer in Berlin, CT
    Current Employee - IT Business Applications Systems Developer in Berlin, CT

    I have been working at Northeast Utilities full-time (more than 10 years)

    Pros

    compensation and benefits are good

    Cons

    layoffs and outsourcing becoming the norm

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Better days are behind you. Current organization does not value quality talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Berlin, CT
    Former Employee - Supervisor in Berlin, CT

    I worked at Northeast Utilities full-time

    Pros

    Great opportunities for young professionals. Great medical benefits. Opportunities for growth. Much better conditions if you are union.

    Cons

    Limited growth. Overtime continues to be reduced or eliminated. Office culture is challenging, at best.

    Advice to ManagementAdvice

    Try not to shed too much talent, it may come back and bite you where it hurts.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Good people, Great benefits, post-merger changes are taking a toll on employees and organizational culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Berlin, CT
    Current Employee - Analyst in Berlin, CT

    I have been working at Northeast Utilities full-time (more than 10 years)

    Pros

    benefts are very good - comprehensive with reasonable employee contributions; stock price is climbing; Employees are good people generally helpful and supportive of eachother and focused on getting the job done well.

    Cons

    Post merger cultural changes are taking a toll - a lot more "head down, do what your told" and less critical, creative dialogue to solve and improve. Management, particularly Director and above, is much more dictatorial and far less approachable than in the old NU where the feeling was much more of a partnership toward shared objectives. Work life balance, while strained in the old NU, is now almost nonexistent with little flexibility in most business areas

    Advice to ManagementAdvice

    consider alternative work locations, alternative work schedules, reinstating storm pay for non-managerial salaried employees, and returning the option to buy and sell vacation time.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    It was great, now it's depressing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Berlin, CT
    Current Employee - Anonymous Employee in Berlin, CT

    I have been working at Northeast Utilities full-time (more than 5 years)

    Pros

    The legacy NU folks are some of the most hardworking people I've ever know.

    Cons

    NStar is crushing the life out if the company.

    Advice to ManagementAdvice

    Why bother? They won't listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Legacy NU was a family, employees were treated great, after NSTAR merger, it's engineering done by finance accountants.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Engineer in Berlin, CT
    Current Employee - IT Systems Engineer in Berlin, CT

    I have been working at Northeast Utilities full-time (more than 10 years)

    Pros

    It was a great company with great leadership before merger with NSTAR

    Cons

    They are constantly downsizing based on current upper management strategy.

    Advice to ManagementAdvice

    Be considerate to your employees who have worked for 25 to 30 + years for you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    An OK place to gain some experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Meter Data Technician in Berlin, CT
    Former Employee - Meter Data Technician in Berlin, CT

    I worked at Northeast Utilities full-time (more than 3 years)

    Pros

    Good benefits (at least back in 2010-2011). Excellent work-life balance.

    Cons

    Not many young employees. Outdated software systems. Limited upward mobility. Over emphasis on "years of experience" for promotions. Certain departments very disorganized. Overall reliance on temp and contract workers.

    Advice to ManagementAdvice

    You need to prepare for the mass retirement that is headed your way. I was one of 4 people below the age of 30 in my department. Myself and 1 other left after 2-3 years due to limited growth potential.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    You Came, you saw and you conquered

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Berlin, CT
    Current Employee - Anonymous Employee in Berlin, CT

    I have been working at Northeast Utilities full-time (more than 3 years)

    Pros

    Since the merger, there are no pros

    Cons

    The merger has taken NU in a very bad direction

    Advice to ManagementAdvice

    WHY have you forgotten Connecticut?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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