Northwest Airlines Reviews

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3.6
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Northwest Airlines President and CEO Ed Bastian
Ed Bastian
3 Ratings

Pros
  • Great work culture, Good work-life balance, Open-door policy, Easy to approach Senior Management, Great perks- travel benefits (in 14 reviews)

  • I trained our own employees on Customer Service,how to operate new computer devices,scanners etc (in 3 reviews)

Cons
  • Low pay, so when you do get a chance to travel you can rack up credit card debt (in 4 reviews)

  • union was a requirement I would rather have avoided (in 8 reviews)

More Pros and Cons

35 Employee Reviews

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  1. Great place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits and a lot of wonderful people to work with

    Cons

    Merged with Delta and most jobs moved out of state.

    Advice to Management

    should not have merged with Delta.


  2. The airline industry is not what it used to be.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Detroit, MI
    Current Employee - Ramp Agent in Detroit, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Northwest Airlines full-time (More than 10 years)

    Pros

    Travel, sometimes a fun job, nice in summer to work outside, good people

    Cons

    Weather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".


  3. Helpful (1)

    Great benefits

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN
    Recommends
    No opinion of CEO

    Pros

    Passes to travel, great heathcare coverage, excellent vacation time with lots of flexibility.

    Cons

    Too large and union structure kept advancement opportunities to a minimum.

    Advice to Management

    Mgmnt hands were really tied for being able to do anything because of the union.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great airline to work for....

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ESC in New York, NY
    Current Employee - ESC in New York, NY
    Recommends
    Disapproves of CEO

    Pros

    Get respect no matter what department you in.

    Cons

    Like any union job, lazy workers never gets fired and always gets represented by shop stewards..


  6. Meritocracy; though some questionable ones slip through

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Minneapolis, MN
    Current Employee - Director in Minneapolis, MN
    Recommends
    Disapproves of CEO

    Pros

    - Somewhat cliche, but hard work gets recognized and rewarded - Overall compensation is decent relative to peer companies and industries - Vital industry to global economy - Constant crisis / firefighting creates opportunities to prove your worth

    Cons

    - Constant crisis / firefighting, particularly with unions, gets tiresome - Negative public image never subsides; constantly defending yourself with neighborhood friends - Many lifers get into upper level positions and never leave. Some seem to get title inflation based on seniority in the position. Must be the heavy unionism influence on management decision making

    Advice to Management

    - Too late, but don't sell out to the saps in ATL. Or maybe do sell out and let the world see how well they can deal with unions.


  7. Good flying benefit!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Supervisor
    Current Employee - Customer Service Supervisor
    No opinion of CEO

    Pros

    Great flying benefit! Great people to work with! Never boring working at the airport! Work schedule is flexible as you can trade days off with others!

    Cons

    Working hours suck! No advancement what so ever! Union protection (I like the protection, but it just protect alot of lazy people and I ended up getting punished by doing their jobs too.

    Advice to Management

    Stop micro manage people who has been there hell a lot longer than you are. WE KNOW WHAT TO DO! Other than that, you guys did great!


  8. A negative work environment.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Minneapolis, MN
    Current Employee - Customer Service Agent in Minneapolis, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some flexibility for trading your work hours or days off. There are flight benefits however it is becoming increasingly difficult to use them. They sometimes offer "convenience leaves of absence" where employees can take anywhere from one day to six months off without pay , sometimes getting to keep medical benefits and travel benefits.

    Cons

    There always seems to be negative morale, because the company always seems to be in a crisis requiring pay cuts, concessions or layoffs. Many positions require membership to a union even if you prefer to to be a member. They sometimes have forced overtime where you have to stay up to four hours more on your shift. It is very difficult to get holidays off.

    Advice to Management

    Treat all employees the way you want the external customer treated.


  9. Northwest Management Needs To Make It A Good Place For People To Work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Eagan, MN
    Current Employee - Senior Analyst in Eagan, MN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    In the past, the reason for working for Northwest Airlines was the travel benefits. Since 1980 there has been a marked decline in the travel benefit. Today, in 2009 most employees travelling standby (i.e. non-revenue) find it nearly impossible to get on flights because of newly increased over-booking policies. Thus, the standby travel benefit is no longer a actual benefit.

    Cons

    Some of the downsides of working for Northwest Airlines are: 1. Job insecurity 2. Non competitive/Low wages 3. Incompetent Management Staff 4. Insensitive Management Staff 5. Out of tune Management Staff 6. Management by Intimidation 7. Non-diverse workplace

    Advice to Management

    Dear Senior Management, Please take this letter with the sincerity that it was written. You're facing a very serious internal problem with your employees. Internal descension is impeding your ability to progress. Incompetent, insensitive, and out of tune management has a direct effect on your employees moral. With the Delta merger there needs to be a complete house cleaning. This cleaning needs to start at the very top management level. Longevity does not equate to competence. This is 2009 and a global diverse economy and world. Your business and business model must reflect this. As I walk around here in Eagan, Mn in NW Building A, I see no diverse management in the upper levels of the company. What a shame when we call ourselves a global company. Does anyone speak spanish or cantonese or represent those nations? Why are your employees so unhappy? Unhappy employees are not as productive as happy employees. Spreadsheet statistics have proven this. The old days of non-communication, and management by intimidation are OVER. Get serious about making Northwest Airlines a better place/good place for people to work. Signed, A current employee


  10. Great place to earn some free flights!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA Coordinator in Eagan, MN
    Current Employee - CSA Coordinator in Eagan, MN
    Recommends

    Pros

    The flight benefits are great. If you like to travel, and are willing to put forth a little time and effort learning how to use the travel benefits, it is well worth it! Being a smaller company, management knows many of the employees, so you're not just a number as in many bigger companies.

    Cons

    A very competivie industry right now, so pay remains lower than outside the airline industry. But you can far more than make up the difference with flight benefits if you try. There is also uncertainty right now about what will happen as Delta takes over NW, the parent company of Mesaba.

    Advice to Management

    I think management is doing a good job given the curves that have been thrown, i.e. Bankruptcy a couple years ago, takeover by Northwest Airlines, and then takeover by Delta Airlines.


  11. Promotions go to very unimpressive game players.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Detroit, MI
    Current Employee - Flight Attendant in Detroit, MI
    Doesn't Recommend
    No opinion of CEO

    Pros

    A flexible work schedule allows for choices with regards to family.

    Cons

    Depending on your position you are either the bug or the windshield. Generally neither is great but the windshield goes on without much change. Interesting how employees within the same company have totally different experiences. I am not only "Just a number" but even less. I KNOW that I give more than 90% of the work force. There is no way to get respect or recognition. Those who do, have generally found a way to get what they don't deserve. Almost 30 years and it means nothing and those rewarded played somebody.

    Advice to Management

    You show no signs of wanting the truth.



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