Northwest Airlines

  www.nwa.com
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Northwest Airlines Reviews

66 Reviews

3.9
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Northwest Airlines President and CEO Ed Bastian
Ed Bastian
15 Ratings

Review Highlights

Pros
  • Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits (in 14 reviews)

  • Friendly and helpful colleagues, reasonable flight benefits and amazing learning opportunities (in 5 reviews)


Cons
  • Low pay, hard to advance quickly (in 4 reviews)

  • All employees took major pay cuts recently due to the very difficult business climate our industry is currently experiencing (in 4 reviews)

More Highlights

12 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    OK to work for. Nothing special

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Engineer  in  Minneapolis, MN
    Former Employee - Field Engineer in Minneapolis, MN

    Pros

    If you get in as an employee benefits are pretty decent.

    Cons

    If you are a contractor there is absolutely no hope for you depending on the employer you go in with. Difficult to get into NWA as they like to keep most of their contractors as contractors, not convert them to employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Worked at NWA 18 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Business Analyst  in  Eagan, MN
    Former Employee - Business Analyst in Eagan, MN

    Pros

    Interesting business domain
    Coworkers very nice, cooperative
    Smart people in the IT group I worked in

    Cons

    Financially unstable industry
    IT management largely incompetent
    Wastes a lot of money on offshoring, gets poor results

    Advice to ManagementAdvice

    You get what you pay for.

    Doesn't Recommend
    No opinion of CEO
  3.  

    A negative work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Minneapolis, MN
    Current Employee - Customer Service Agent in Minneapolis, MN

    Pros

    Some flexibility for trading your work hours or days off. There are flight benefits however it is becoming increasingly difficult to use them. They sometimes offer "convenience leaves of absence" where employees can take anywhere from one day to six months off without pay , sometimes getting to keep medical benefits and travel benefits.

    Cons

    There always seems to be negative morale, because the company always seems to be in a crisis requiring pay cuts, concessions or layoffs. Many positions require membership to a union even if you prefer to to be a member. They sometimes have forced overtime where you have to stay up to four hours more on your shift. It is very difficult to get holidays off.

    Advice to ManagementAdvice

    Treat all employees the way you want the external customer treated.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    Promotions go to very unimpressive game players.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant  in  Detroit, MI
    Current Employee - Flight Attendant in Detroit, MI

    Pros

    A flexible work schedule allows for choices with regards to family.

    Cons

    Depending on your position you are either the bug or the windshield. Generally neither is great but the windshield goes on without much change. Interesting how employees within the same company have totally different experiences. I am not only "Just a number" but even less. I KNOW that I give more than 90% of the work force. There is no way to get respect or recognition. Those who do, have generally found a way to get what they don't deserve. Almost 30 years and it means nothing and those rewarded played somebody.

    Advice to ManagementAdvice

    You show no signs of wanting the truth.

    Doesn't Recommend
    No opinion of CEO
  6.  

    Northwest doesn't care about good employee relations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant  in  Minneapolis, MN
    Current Employee - Flight Attendant in Minneapolis, MN

    Pros

    For Days off, health insurance.

    Cons

    Management is cut throat, not worried about employee moral.

    Advice to ManagementAdvice

    They would be surprised at how much better their employees would perform w/basics like respect, acknowledgement and better quality of life issues

    Disapproves of CEO
  7.  

    I'm looking forward to being screwed by Delta--tired of NWA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Flight Attendant  in  Memphis, TN
    Current Employee - Flight Attendant in Memphis, TN

    Pros

    Travel benefits, health benefits, ability to make a part-time job pay as a full-time job, ability to work in my hometown, ability to work around my schedule, able to work as a union employee, ability to work domestic or international flights.

    Cons

    Management--some of the worst in the industry. Good 'ole boy management rotating between all airlines. Inability to see the problems that might bite you in the ass. Inability to see the forest for the trees(can't go hunting for dollars when you are on the ground looking for pennies). Headquarted in the "frozen trundra".

    Advice to ManagementAdvice

    Get the hell out --so someone else could give it a try

    Doesn't Recommend
    Disapproves of CEO
  8.  

    Manage your perception... because its in the gutter.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Analyst  in  Eagan, MN
    Former Employee - Analyst in Eagan, MN

    Pros

    Travel Benefits. I traveled the world in the 2 years that I was there... many times in first class! Working for an airline allows you to see and maintain friends across the globe. I was able to travel home to see family whenever I wanted free of charge. I met some great people at NWA. The company was heading into chapter 11 right around the time I was hired so there was a huge influx of new hires so making friends in an unfamiliar city was a breeze. I gained valuable experience during my time at NWA and I'm thankful for it.

    Cons

    The executive view towards management and labor relations is the the textbook definition of what not to do. Granted, the labor unions demands and expectations have been (in my opinion) unrealistic and unproductive. Senior leaders need to reflect on how to better manage perception and manage expectations. Also, NWA recruits from top 10 colleges and universities but has no system to develop talent and retain their best employees. Basically your left to fend for yourself play politics and maneuver. In closing everyone I worked with was professional and really nice. I am thankful for NWA because they gave me a decent springboard to start my career and is the reason I am happily employed at another company.

    O yeah its freezing in Minneapolis.

    Advice to ManagementAdvice

    Work on communication!

    Disapproves of CEO
  9.  

    NWA should have been the surviving airline.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN

    Pros

    The opportunity to travel around the world at little to no cost, until you arrive. That has always been the only motivating factor in working for Northwest Airlines. The airline has lied to its employees over and over and mistreated them for years and has now reached the pinnacle of mistreatment in the lies that have been told. "The best people for the best teams" was how this merger began, but that is not how it's ending. It's all political in who's butt you are willing to kiss. It used to be the "hometown airline" but since it isn't any longer it's hard to find anything positive. The state of MN should have put up a bigger fight against the merger.

    Cons

    Treatment and growth potential; the fact that it is no longer the "hometown" airline in MSP is horrible. NWA should have been the surviving airline, not Delta and it could have been. NWA is the airline with cash available - Delta has none - NWA easily could have taken over Delta, but the CEO wanted the easy way out. The employees and the state of MN have been lied to about how many jobs and opportunities would remain in MSP and now any jobs that make it through the cuts are still going to have to relocate to ATL, and most with a cut in pay, it's a crime.

    Advice to ManagementAdvice

    Speechless

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Good company, mixed leadership, not rewarded on output and instead rewarded on time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative  in  Bloomington, MN
    Current Employee - Sales Representative in Bloomington, MN

    Pros

    Northwest Airlines has been around for a long time and there is a lot of history in the company. The industry is constantly growing and changing which can be exciting as well. Also, no one can complain about getting first class round trip to london:)

    Cons

    Work/Life balance is not respected. Management in some departments differ greatly than other departments and there are a lot of disgruntled employees.

    Advice to ManagementAdvice

    A better work/life balance would be nice. It would be great if we were rewarded with more flexibility as well. The job is 8-5 and there are no if's and's or but's. If you have a funeral/wedding/family gathering that might put you in 1 hour late you can't make it up an you MUST waste a 4HR PTO on it.

    Approves of CEO
  11.  

    Airlines have become a commodity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Manager  in  Minneapolis, MN
    Former Employee - Manager in Minneapolis, MN

    Pros

    Flight benefits, allows for great opportunity to see the world.

    Cons

    Low pay, so when you do get a chance to travel you can rack up credit card debt... Also the industry as a whole has taken a beating in the last few years and they have not figured out how to change there business model to make money.

    Advice to ManagementAdvice

    Learn that the people are what make the airline of choice for passengers not the bottom line. It is easy to point fingers at all the external factors that have caused the problems. It is time to come up with a revolutionary new business model or become extinct

    Doesn't Recommend
    Disapproves of CEO

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