Northwest Airlines
3.5 of 5 65 reviews
www.nwa.com Eagan, MN 5000+ Employees

Northwest Airlines Reviews

Updated Mar 2, 2014

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3.5 65 reviews

                             

57% Approve of the CEO

Northwest Airlines President and CEO Ed Bastian

Ed Bastian

(14 ratings)

68% of employees recommend this company to a friend
10 Employee Reviews Back to all reviews
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Good people, not a lot of opportunities

Customer Service Representative (Former Employee)
Bloomington, MN

I worked at Northwest Airlines full-time for more than a year

ProsGood people, good training, decent offices

ConsLow pay, hard to advance quickly

Advice to Senior ManagementThey're merged now

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Fun

Customer Service/Reservation Sales (Former Employee)
Minneapolis, MN

I worked at Northwest Airlines full-time for more than 8 years

Proseasily transfer to different work locations, great travel benefits

Conslow pay and benefits management has no backbone

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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The airline industry is not what it used to be.

Ramp Agent (Current Employee)
Detroit, MI

I have been working at Northwest Airlines full-time for more than 10 years

ProsTravel, sometimes a fun job, nice in summer to work outside, good people

ConsWeather in the winter, no career advancement opportunities, horrible management, no longer a "career", it's now just "a job".

No, I would not recommend this company to a friend

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The employee comradarie was great...I LOVED coming to work EVERY day :)

Anonymous Employee (Former Employee)
Seattle, WA

I worked at Northwest Airlines

ProsPlenty of opportunity to upgrade skills and transfers to wherever you wanted to work. Time off for "quality of life"issues (swapping days off with other employees) was really good

ConsI enjoyed my time and opportunities at Northwest....Delta is just a whole different "management animal" and they like to micro-manage everything....and that stops you from becoming an effective employee....

Yes, I would recommend this company to a friend

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Good flying benefit!

Customer Service Supervisor (Current Employee)

I have been working at Northwest Airlines

ProsGreat flying benefit!
Great people to work with!
Never boring working at the airport!
Work schedule is flexible as you can trade days off with others!

ConsWorking hours suck!
No advancement what so ever!
Union protection (I like the protection, but it just protect alot of lazy people and I ended up getting punished by doing their jobs too.

Advice to Senior ManagementStop micro manage people who has been there hell a lot longer than you are. WE KNOW WHAT TO DO! Other than that, you guys did great!

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we are doing what we can in this difficult environment

Flight Attendant (Current Employee)
Los Angeles, CA

I have been working at Northwest Airlines

Prosnow we are the worlds largest airline and that gives us a great variation to non revenue traveling also we might get a raise
the coworkers are very nice i L A and that makes work so much more fun. teamwork is mostly very good. the company just announced that we are going to grow so i guess our jobs are stable as of right now but as we know that might change any minute

Consour managers are not on our side when the customers complain and the pay is not verry good i qualify for food stamps
as of lately we get a lot of short calls and that puts a strain on my life.

Advice to Senior Managementbe more personal when it comes to time off needed.

Yes, I would recommend this company to a friend

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Great travel benefits, if you won't use them, look for different employment

Sales Representative (Current Employee)
Bloomington, MN

I have been working at Northwest Airlines

ProsTravel benefits, travel benefits, travel benefits!

ConsI do not feel valued as an employee, feel easily replaced. Leadership is lacking motivation skills and many direct managers micromanage. My department does not feel trusted and everything is checked and rechecked by our direct manager. It is a very negative environment, especially when speaking with the union groups. Benefits compensation are not very competitive with other companies and no tuition reimbursment is offered.

Advice to Senior ManagementListen to the typical employee and follow other companys' leads on valuing the employee. It's getting better, but still can improve!

No, I would not recommend this company to a friend

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Good place for airline professionals.

Senior Analyst (Current Employee)
Minneapolis, MN

I have been working at Northwest Airlines

ProsYou get excellent discounted or free travel opportunities and you will work in challenging industry gaining great work experience

ConsThere is no job security and long term potential due to merger with Delta Airlines. Compensation is slightly below average compared to other companies of similar size.

Advice to Senior ManagementUnfortunately, they want to sell the company so what advice can you give them?

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NWA

Anonymous Employee (Former Employee)

I worked at Northwest Airlines

ProsStrong history and brand; safety culture; "we can do it" attitude of employees.

ConsHistory and Brand and People not respected by Delta.

Advice to Senior ManagementStop trying to "get the red out". DL technology is way behind NWA and there does not appear to be a culture of learning from those with something to offer. Asia-Pacific market has been significantly weakened due to DL's lack of attention to service. The "merger" is over - time to fix the people and operating issues.

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Good place to spend a couple years post MBA

Anonymous Employee (Former Employee)

I worked at Northwest Airlines

ProsVery analytically oriented management - good experience for a young MBA grad coming out of school.

ConsGood ol' boys network - you HAVE to know someone to move up. Else, there are always the 20 year "analyst' veterans!

Advice to Senior ManagementToo bad you decided to sell out!

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Glassdoor is your free inside look at Northwest Airlines reviews and ratings — including employee satisfaction and approval rating for Northwest Airlines CEO Ed Bastian. All 10 reviews posted anonymously by Northwest Airlines employees.