Northwest Airlines

  www.nwa.com
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Northwest Airlines Reviews

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3.5 66 reviews

60% Approve of the CEO

Northwest Airlines President and CEO Ed Bastian

Ed Bastian

(15 ratings)

69% of employees recommend this company to a friend

Review Highlights

Pros
  • Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits(in 14 reviews)

  • Friendly and helpful colleagues, reasonable flight benefits and amazing learning opportunities(in 5 reviews)


Cons
  • Low pay, hard to advance quickly(in 4 reviews)

  • All employees took major pay cuts recently due to the very difficult business climate our industry is currently experiencing(in 4 reviews)

24 Employee Reviews Back to all reviews
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    Never a dull moment.

    Customer Service Representative (Former Employee) Miami, FL

    ProsChallenging at times but always interesting dealing with the public when they are traveling. Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits.

    ConsCan be hectic with weather delays and maintenance delays. Working major holidays,nights,and weekends. Some shifts can include odd hours, afternoon shifts and or midnight shifts.

     

    Great Place to work where your opinion mattered

    Anonymous Employee (Former Employee)

    ProsLots of challenge and variety in the work, always something new to work on, given opportunity to refine and improve at every juncture.

    Conslittle economic security, broken promises, us vs them mentality that finally dissipated towords the end

    Advice to Senior ManagementLook for a new job

     

    Great place to work.

    Anonymous Employee (Current Employee)

    ProsGreat benefits and a lot of wonderful people to work with

    ConsMerged with Delta and most jobs moved out of state.

    Advice to Senior Managementshould not have merged with Delta.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

    1 person found this helpful  

    Manager

    Finance Manager (Former Employee) Minneapolis, MN

    ProsGood employer, strong base compensation and good benefits

    ConsCould do a better job at bonus pool and profit sharing

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great benefits

    Anonymous Employee (Current Employee) Eagan, MN

    ProsPasses to travel, great heathcare coverage, excellent vacation time with lots of flexibility.

    ConsToo large and union structure kept advancement opportunities to a minimum.

    Advice to Senior ManagementMgmnt hands were really tied for being able to do anything because of the union.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Flight Operations Management

    Anonymous Employee (Former Employee) Minneapolis, MN

    ProsEmployee recognition program - ability to reward employees and also be recognized by supervisors for outstanding performance.
    Opportunity - many different areas to develop your career.
    Great people who are passionate about what they do.

    ConsMale dominated in flight operations with an older than average workforce made it difficult to maintain a work/life balance.
    Salaries were below industry average.

    Advice to Senior ManagementContinue with employee development.
    Establish a formalized mentor program to attain/retain top talent.
    Embrace youth, as they are the future of your company.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Meritocracy; though some questionable ones slip through

    Director (Current Employee) Minneapolis, MN

    Pros- Somewhat cliche, but hard work gets recognized and rewarded
    - Overall compensation is decent relative to peer companies and industries
    - Vital industry to global economy
    - Constant crisis / firefighting creates opportunities to prove your worth

    Cons- Constant crisis / firefighting, particularly with unions, gets tiresome
    - Negative public image never subsides; constantly defending yourself with neighborhood friends
    - Many lifers get into upper level positions and never leave. Some seem to get title inflation based on seniority in the position. Must be the heavy unionism influence on management decision making

    Advice to Senior Management- Too late, but don't sell out to the saps in ATL. Or maybe do sell out and let the world see how well they can deal with unions.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Nice place to work.

    Flight Attendant (Former Employee) Los Angeles, CA

    ProsGreat benefits, ample time off, good ability to choose schedule.

    ConsCurrently a very volatile industry. If you are at the bottom seniority wise, you will be very vulnerable to layoffs and mandatory base transfers for quite a long time. You had better be flexible about that.

    Advice to Senior ManagementJust listen to the rank and file regarding the staffing levels and products we should be offering our passengers. We know what they want and what is possible to deliver.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great place to earn some free flights!

    CSA Coordinator (Current Employee) Eagan, MN

    ProsThe flight benefits are great. If you like to travel, and are willing to put forth a little time and effort learning how to use the travel benefits, it is well worth it! Being a smaller company, management knows many of the employees, so you're not just a number as in many bigger companies.

    ConsA very competivie industry right now, so pay remains lower than outside the airline industry. But you can far more than make up the difference with flight benefits if you try. There is also uncertainty right now about what will happen as Delta takes over NW, the parent company of Mesaba.

    Advice to Senior ManagementI think management is doing a good job given the curves that have been thrown, i.e. Bankruptcy a couple years ago, takeover by Northwest Airlines, and then takeover by Delta Airlines.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    NWA, it is what you make it!

    Senior Analyst (Current Employee) Eagan, MN

    ProsFast paced, exciting and ever changing industry. Whether your skillset be in maintenance, call centers, pilot, IT, customer service or managment, NW/DL has the position for you.

    ConsWorking with the handful of co-workers who cannot see the forrest through the trees. That's likely to be the case in most companies though. Because an airline is a lot more than just a service provider for the travelling public, there are a lot of up's and down's that go along with it. When prospective employees submit their resume', they should write down what it is they seek to gain from the airline and keep it for future reference. In most cases, those who complain the most about the airline would likely see they have gotten everything they'd originally sought after, and more.

    Advice to Senior ManagementKeep communication lines open, continue engaging your employees and produce results rapidly.

    Yes, I would recommend this company to a friend

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