Northwest Airlines

  www.nwa.com
  www.nwa.com

Northwest Airlines Reviews

Updated November 14, 2014
Updated November 14, 2014
69 Reviews
3.9
69 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Northwest Airlines President and CEO Ed Bastian
Ed Bastian
16 Ratings

Review Highlights

Pros
  • Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits (in 14 reviews)

  • Friendly and helpful colleagues, reasonable flight benefits and amazing learning opportunities (in 5 reviews)


Cons
  • Low pay, hard to advance quickly (in 4 reviews)

  • All employees took major pay cuts recently due to the very difficult business climate our industry is currently experiencing (in 4 reviews)

More Highlights

26 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    went from organizing UnAcompanied Minors to a Facilitor with company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA in Denver, CO
    Former Employee - CSA in Denver, CO

    I worked at Northwest Airlines part-time (more than 10 years)

    Pros

    I trained our own employees on Customer Service,how to operate new computer devices,scanners etc

    Cons

    I only got paid miniumn wage.

    Advice to ManagementAdvice

    I was with this company when it was Northwest Airlines and when 9/11 happened .

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Was glad to go back to college.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Minneapolis, MN
    Former Employee - Flight Attendant in Minneapolis, MN

    I worked at Northwest Airlines full-time (less than an year)

    Pros

    Great work ethic in the employees. Dedication to the brand, the image, the life

    Cons

    Scheduling, senior FA's, not ever being home to see your family

    Advice to ManagementAdvice

    Make training more bearable

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Never a dull moment.

    Former Employee - Customer Service Representative in Miami, FL
    Former Employee - Customer Service Representative in Miami, FL

    I worked at Northwest Airlines full-time (more than 8 years)

    Pros

    Challenging at times but always interesting dealing with the public when they are traveling. Good benefits - health insurance, vacation pay, sick pay, holidays and travel benefits.

    Cons

    Can be hectic with weather delays and maintenance delays. Working major holidays,nights,and weekends. Some shifts can include odd hours, afternoon shifts and or midnight shifts.

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  5.  

    Great Place to work where your opinion mattered

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Northwest Airlines

    Pros

    Lots of challenge and variety in the work, always something new to work on, given opportunity to refine and improve at every juncture.

    Cons

    little economic security, broken promises, us vs them mentality that finally dissipated towords the end

    Advice to ManagementAdvice

    Look for a new job

  6.  

    Great place to work.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northwest Airlines

    Pros

    Great benefits and a lot of wonderful people to work with

    Cons

    Merged with Delta and most jobs moved out of state.

    Advice to ManagementAdvice

    should not have merged with Delta.

  7. 1 person found this helpful  

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance Manager in Minneapolis, MN
    Former Employee - Finance Manager in Minneapolis, MN

    I worked at Northwest Airlines full-time (more than 3 years)

    Pros

    Good employer, strong base compensation and good benefits

    Cons

    Could do a better job at bonus pool and profit sharing

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Eagan, MN
    Current Employee - Anonymous Employee in Eagan, MN

    I have been working at Northwest Airlines

    Pros

    Passes to travel, great heathcare coverage, excellent vacation time with lots of flexibility.

    Cons

    Too large and union structure kept advancement opportunities to a minimum.

    Advice to ManagementAdvice

    Mgmnt hands were really tied for being able to do anything because of the union.

    Recommends
    No opinion of CEO
  9.  

    Flight Operations Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN

    I worked at Northwest Airlines

    Pros

    Employee recognition program - ability to reward employees and also be recognized by supervisors for outstanding performance.
    Opportunity - many different areas to develop your career.
    Great people who are passionate about what they do.

    Cons

    Male dominated in flight operations with an older than average workforce made it difficult to maintain a work/life balance.
    Salaries were below industry average.

    Advice to ManagementAdvice

    Continue with employee development.
    Establish a formalized mentor program to attain/retain top talent.
    Embrace youth, as they are the future of your company.

    Recommends
    Approves of CEO
  10.  

    Meritocracy; though some questionable ones slip through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director in Minneapolis, MN
    Current Employee - Director in Minneapolis, MN

    I have been working at Northwest Airlines

    Pros

    - Somewhat cliche, but hard work gets recognized and rewarded
    - Overall compensation is decent relative to peer companies and industries
    - Vital industry to global economy
    - Constant crisis / firefighting creates opportunities to prove your worth

    Cons

    - Constant crisis / firefighting, particularly with unions, gets tiresome
    - Negative public image never subsides; constantly defending yourself with neighborhood friends
    - Many lifers get into upper level positions and never leave. Some seem to get title inflation based on seniority in the position. Must be the heavy unionism influence on management decision making

    Advice to ManagementAdvice

    - Too late, but don't sell out to the saps in ATL. Or maybe do sell out and let the world see how well they can deal with unions.

    Recommends
    Disapproves of CEO
  11.  

    Nice place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Flight Attendant in Los Angeles, CA
    Former Employee - Flight Attendant in Los Angeles, CA

    I worked at Northwest Airlines

    Pros

    Great benefits, ample time off, good ability to choose schedule.

    Cons

    Currently a very volatile industry. If you are at the bottom seniority wise, you will be very vulnerable to layoffs and mandatory base transfers for quite a long time. You had better be flexible about that.

    Advice to ManagementAdvice

    Just listen to the rank and file regarding the staffing levels and products we should be offering our passengers. We know what they want and what is possible to deliver.

    Recommends
    Approves of CEO

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