Nuance Reviews

Updated August 7, 2014
Updated August 7, 2014
303 Reviews
3.2
303 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
200 Ratings

Review Highlights

Pros
  • Good work/life balance, if you are in the right division or have the right manager (in 23 reviews)

  • I'm able to work from home and the team leaders are great (in 10 reviews)


Cons
  • They claim to support work/life balance, but that truly doesn't exist (in 21 reviews)

  • HR and senior management will listen to you, but they won't hear a word you're saying (in 16 reviews)

More Highlights

51 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Interesting technology and terrible management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    If you are a work-from-home mom, this is a really nice place to be since there are lots of flexibility.

    Cons

    if you are a young professional looking for a bright future, don't ever stay here. It is guaranteed a waste of time spent here.

    Advice to ManagementAdvice

    Please take good care of your employees. They don't have a sense of belongings here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 8 people found this helpful  

    Epitome of Dilbert Land

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time

    Pros

    Great benefits, some good people.

    Cons

    Too many seem to be hiding behind corporate rules and procedures to avoid working, the company as a whole seems to have no direction. They fancy themselves a competitor to Google in some ways, but have no concept of what that really entails i so many ways. They are busy adding more red tape instead of eliminating it. Still making the transition to the Internet era. The company probably should be split up, there are too many pieces of the company that are unrelated to each other to have a coherent strategy.

    Advice to ManagementAdvice

    Eliminate red tape, empower employees, demand results, fix the under-resourced departments, hire those who can get things done, fire those who can't, fire unneeded middle managers and project managers, focus, loosen the purse strings, get things done.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    TSM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time

    Pros

    Loved the team i was working with.

    Cons

    Very 'old girl' system, COMs do not back up staff, corporate bully's abound. Managed by managers with no transcription experience. The morale is horrible. Employees with Nuance for a while are very arrogant and condescending. Pay was decent. Constantly changing policies before current ones are used long enough to assess. They have bought so many companies on the transcription side that it's a free for all developing policies. Platform very manual and time consuming for middle managers.

    Advice to ManagementAdvice

    Get rid of a lot of the COMS who will not listen and are so full of themselves. Get higher managers who have MT experience and can hold people accountable. Quit throwing everyone under a bus.

    Doesn't Recommend
    Neutral Outlook
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  5. 2 people found this helpful  

    Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance full-time for more than 3 years

    Pros

    Good benefits, brand recognition for Dragon is strong. Excellent vision for solutions

    Cons

    Big company that buys up a lot of other companies hoping they will fit the vision...often doesn't work out the way they had planned and the technology in turn is not satisfactory or even available for clients when the market is hot

    Advice to ManagementAdvice

    Make quicker internal decisions in order to provide clients with viable solutions

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 7 people found this helpful  

    Cut throat.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Software Engineer  in  Nashua, NH
    Former Employee - Principal Software Engineer in Nashua, NH

    I worked at Nuance full-time for less than a year

    Pros

    You can learn how not to treat employees by working here.

    Cons

    I worked for an awesome company that was acquired by Nuance. There was a meeting where the acquisition announcement was made, where a talking head from Nuance told us that most of us would keep our jobs. A month later, about 90% of the engineers were either laid off on the spot or bribed with a bump in their severance amount to stick around for a few more months to do more work on the projects that were in progress. Meantime a group of incredibly rude and obnoxious engineers from their outsourced Budapest Hungary facility made visits, demanding to be stepped through code and "handing off of responsibility". Their level of arrogance and rudeness was appalling.

    Advice to ManagementAdvice

    Don't lie to employees of companies you acquire. Instead of acquiring the technology and laying off all of the talent, how about setting a good example for American company practices and allowing the acquired company to continue operating the business successfully? Value your USA employees instead of outsourcing everything over seas. Do some checks and balances on your out sourced employee pool to see how they behave and treat others.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Nuance, the Wal-Mart of Medical Transcription

    Current Employee - Medical Transcriptionist
    Current Employee - Medical Transcriptionist

    I have been working at Nuance full-time

    Pros

    Working at home. The platform has good research capabilities. I love my account, but unfortunately everything is overshadowed by their terrible pay and FIESA QA system which is financially punitive.

    Cons

    Well, my salary has halved in about 3 years. Admittedly, medical transcription is being outsourced, offshored, and technology has made ours a perilous profession, yet still it is a profession and quite skilled, yet at Nuance are all paid the same, no matter how many years experience you have or how good you are. The QA is terrible, they pick through your work with the seemingly sole reason to deny "bonus" - which used to be included in your pay and when you lose it, there is basically no motivation to work hard at all because you have been financially disincentivized.

    Advice to ManagementAdvice

    Get rid of FIESA, which is a horrible QA system pitting QA against MT with the sole objective of achieving bonuses impossible for MTs and making them feel like crap in the process. Upon taking over my prior company, you pared down the lph and then invented this idiotic system of jumping through hoops to get "bonus." Only really bad MTs should be subjected to pay docking (which, in effect, is what this is) for QA reasons, and those are usually easy to find because they are usually just plain careless or newbies.

  8. 4 people found this helpful  

    You have got to be kidding me!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time for less than a year

    Pros

    NONE. You cannot treat people like machines and expect to get results.

    Cons

    Another shell game. All of the "underlings" in this company are actually writing reviews on "another" page supposedly based in California. Looks like if you work at the corporate office, you are doing great, having fun, getting raises. I would not be wrong in suggesting that the "underlings" are paying your nice salaries and great benefits because they cut our pay and cut our benefits. We are teaching your software!! and you have the nerve to treat us like we are a drag on you! Just look at M-Model and you will see what is in store for you... KARMA, KARMA, KARMA. It is surely coming your way.

    Advice to ManagementAdvice

    What is the use, no one listens, responds, or cares.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Worst Company I've ever worked at!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Burlington, MA
    Former Employee - Anonymous Employee in Burlington, MA

    I worked at Nuance full-time for more than a year

    Pros

    My hiring manager - great guy and had the good sense to leave

    Cons

    Egotistical management, acquisition crazy with no idea how to integrate. Tell newly acquired organizations there is no plan to reduce staff then lay off 60% 4 weeks later. Internal systems a nightmare and don't even use their own technology internally.

    Advice to ManagementAdvice

    Why give advice, they don't listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 5 people found this helpful  

    disorganized organization which does not recognize the value of its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefits Analyst  in  Melbourne, FL
    Current Employee - Benefits Analyst in Melbourne, FL

    I have been working at Nuance full-time for more than a year

    Pros

    I don't have anything positive to share

    Cons

    no leadership or opportunity for growth.

    Advice to ManagementAdvice

    recognize the value of your employees

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Tread very carefully

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance

    Pros

    Excellent voice recognition patent portfolio

    Cons

    - Systemic unprofessionalism
    - Management lacks integrity and very simply does not tell the truth
    - No thought given to career progression by management
    - High variance in salary / bonus structures with similar title
    I do not recommend Nuance as a firm to build your career. It is a place to hang your hat temporarily while you look for the next big opportunity

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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