Nuance Reviews

Updated July 2, 2015
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Nuance Chairman and CEO Paul A. Ricci
Paul A. Ricci
67 Ratings

Pros
  • Usually a good work/life balance (in 26 reviews)

  • The pros of working at Nuance is they allow employees to work from home resulting in better work life balance (in 15 reviews)

Cons
  • Lack of Work Life Balance even though Telecommuting (in 24 reviews)

  • Corporate politics is brutal within mid-to-upper management (in 16 reviews)

More Pros and Cons

81 Employee Reviews

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  1. Helpful (1)

    QC Editor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QC Editor in Pittsburgh, PA
    Former Employee - QC Editor in Pittsburgh, PA

    I worked at Nuance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Really none apparent at all.

    Cons

    Treats their MLS and QC like garbage, implemented their new "patient safety plan" that forces MLS and QC to focus only on speed and ignore quality since the QA will always find non-errors to knock their pay down, literally cutting people's pay in half for the week if you miss a "the" in "the patient."

    In the QC meeting when they were telling us about this they literally said the same plan had failed and sent 2 other companies out of business... like... really...

    Advice to Management

    Try not hiring 3000 offshore workers to replace people who actually care about what they do. Your offshore workers are terrible - anytime I got to QC offshore work there was an average of a 3.0 every other job.


  2. Helpful (2)

    Toxic company - avoid it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Burlington, MA
    Former Employee - Director in Burlington, MA

    I worked at Nuance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible about working from home.

    Cons

    Really arrogant CEO. Exec staff are afraid of him and many have been over promoted so they tend to focus on building their image to mask their incompetence. No one makes decisions except the CEO so what competent exec would ever work there? My advice is not to go near the place. It is highly toxic.

    Advice to Management

    There's no point in giving advice - management is hopeless.


  3. Helpful (2)

    Marketing Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burlington, MA
    Current Employee - Anonymous Employee in Burlington, MA

    I have been working at Nuance full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some smart people, and with most managers a strong commitment to flexible work arrangements

    Cons

    No clearly articulated corporate strategy or mission, silo'd leadership who don't collaborate or communicate, highly inconsistent skill/competency levels depending on group/Division. Maddening budget and procurement processes, and hiring/recruitment is horribly broken.

    Advice to Management

    Need new leadership, too much group think. Hire the folks who very clearly aren't contributing, and you know who they are. Then empower the strong leaders to make decisions and take action.


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  5. Helpful (2)

    Run the other way and don't look back

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nuance (More than 3 years)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    None that I experienced but it seems that people in a technical role have the opportunity to work on some interesting products.

    Cons

    After 20 years in the workforce I can honestly say that this is the least inspiring and most disengaged senior management group that I have ever seen. The company is a behemoth and the executives lack the creativity and interest to find ways to nurture the people and products that they have in place; their idea of growth and market domination is scooping up smaller companies and subsequently ruining them. Acquisitions are handled poorly and the communication from HQ is disjointed and slow. Employees are numbers and nothing more.

    Advice to Management

    Doesn't matter- they won't listen to it anyway.


  6. Quality Completion Editor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Completion Editor
    Current Employee - Quality Completion Editor

    I have been working at Nuance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Work from the comfort of my home. No driving. No office politics. Able to avoid face to face contact with people I really don't like.

    Cons

    Company changed QCEs from hourly pay to production. It is difficult to complete editing of difficult dictators and fill in blanks totaling in extreme of 50 or more and make a decent living on production. This business is no longer profitable to the transcriptionist or the quality editor. Most are looking for steady, dependable waged jobs. Looks like WalMart will see a large number of applicants who used to work for Nuance.

    Advice to Management

    Value the people who impacts your bottom line. The CEO makes millions of dollars a year and it is because of the people who do all the hard work.


  7. Helpful (1)

    The experience speaks for itself

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QC Editor
    Former Employee - QC Editor

    I worked at Nuance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working at home. That's about it. If i could give it less than 1, I would.

    Cons

    Their company motto of "the experience speaks for itself" is absolutely true. I have worked there since Webmedx got swallowed by them. I was in QC. It was a good job all the years I was doing QC until Nuance came along. They took down our PTO, they took away weekends, then finally they put us on production with an impossible grid. The MTs had already been on this grid for some time and nobody can make over minimum wage. They make it completely impossible. They ruin lives, they smother your confidence, they make everything more difficult than it has to be. Whoever runs this company is doing a horrid job of it. They do so many stupid repetitive things that make no sense. They implement new things, make everyone learn it, and then they decide its not necessary. The stress of working here is definitely not worth it. The grid is impossible to make any money. They expected us to suddenly do twice the work for half the pay. We in QC got dinged just like the MTs for any errors that they did not catch and one small tiny error in a short report is enough to bring you down to where you are off grid. They dont care about anything any employee says or anything we think. Worst company i have ever worked for EVER.

    Advice to Management

    Fire the CEO and hire me to take over. There is no way i could do any worse.


  8. DON'T WASTE YOUR TIME...!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Technical in Melbourne, FL
    Former Contractor - Technical in Melbourne, FL

    I worked at Nuance as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Ummmmm... Yea exactly

    Oh yeah, getting fired. What a relief...!!

    Cons

    - Not a happy place to work, too much internal strife
    - People work at home when should be training new people
    - Training given by people who should also be getting trained
    - 12 hr. shifts & work 4 days on/4 off. Every week different
    - HIGH turnover in company
    - You lose PTO if not used but can't use it due to short staff
    - Chaotic environment with no sense of direction
    - Hiring process not timely whatsoever

    Advice to Management

    - Put Managers w/needed skills in roles where theyre efficient
    - Communicate better with employees on expectations
    - Use employees skillsets to make workplace more efficient
    - Act professional and keep your personal beefs at home


  9. Helpful (5)

    the bar here for everything is very low

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    each day is a cake walk
    nothing gets done and
    few care so you can sorta kill time in many ways.

    Cons

    if you have any ambition whatsoever, this is where it goes to die

    very little gets done and very few care

    Advice to Management

    it would be great if you showed up to work.
    my boss is largely MIA and I think it's the case on up the chain


  10. Helpful (3)

    Development Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nuance full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Its a large global company and as such as normal large company benefits like employee stock options, opportunities to work on large scale projects.

    Cons

    The management and leadership of the company is very out of touch with the actual day to day operations. The amount of money taken by the CEO and upper management team is criminal. Especially since hourly employees are required to log hours worked against company approved project codes. The company has no business strategy and instead acquires new companies each year and has them compete internally for resources and budget. Budgets are very small and frequently reduced without warning. For business travel the employee is required to apply for a company AMEX card in their name and be responsible for the bill. If Nuance does not reimburse then the employee is responsible for the total cost (air plan ticket, hotel cost, food).

    Advice to Management

    Take a pay cut, do away with hour tracking and review your business plan. Incubate owned technologies and allow teams to work together better on similar technologies rather than have them compete.


  11. Helpful (2)

    A large company that you would think would have things together.. Not the case..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in Melbourne, FL
    Current Employee - Technical Support Engineer in Melbourne, FL

    I have been working at Nuance full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent pay, some of my co-workers, Healthcare Industry

    Cons

    Old ways of doing things aka "The Dictaphone or Nuance way", lots of staff that should be working somewhere else due to being shuffled around from group to group. Layoffs at the Melbourne office are always clear, and predictable when they have police cars parked in the back and its a new quarter! Start caring about your employees. Poor management with very little direction unless you mess up or they want you to please a customer even if its for another group. Shifting schedules while being on call is a dumb and easy way to burn out your staff very quickly.

    Advice to Management

    Get new management. We need new direction and leadership. Trace was a great start but I think there is others that need change. Treat us as humans. Award more then free soda and popcorn as benefits of working for the company. Create a culture, make this a place that has a clear career path; my group has none and It is clear how we got to the predicament of being understaffed and overworked.



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