Nuance
3.0 of 5 289 reviews
www.nuance.com Burlington, MA 5000+ Employees

Nuance Reviews

Updated Jun 5, 2014
All Employees Current Employees Only

3.0 289 reviews

                             

41% Approve of the CEO

Nuance Chairman and CEO Paul A. Ricci

Paul A. Ricci

(193 ratings)

50% of employees recommend this company to a friend
47 Employee Reviews Back to all reviews
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    3 people found this helpful  

    Nuance, the Wal-Mart of Medical Transcription

    Medical Transcriptionist (Current Employee)

    ProsWorking at home. The platform has good research capabilities. I love my account, but unfortunately everything is overshadowed by their terrible pay and FIESA QA system which is financially punitive.

    ConsWell, my salary has halved in about 3 years. Admittedly, medical transcription is being outsourced, offshored, and technology has made ours a perilous profession, yet still it is a profession and quite skilled, yet at Nuance are all paid the same, no matter how many years experience you have or how good you are. The QA is terrible, they pick through your work with the seemingly sole reason to deny "bonus" - which used to be included in your pay and when you lose it, there is basically no motivation to work hard at all because you have been financially disincentivized.

    Advice to Senior ManagementGet rid of FIESA, which is a horrible QA system pitting QA against MT with the sole objective of achieving bonuses impossible for MTs and making them feel like crap in the process. Upon taking over my prior company, you pared down the lph and then invented this idiotic system of jumping through hoops to get "bonus." Only really bad MTs should be subjected to pay docking (which, in effect, is what this is) for QA reasons, and those are usually easy to find because they are usually just plain careless or newbies.

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    2 people found this helpful  

    Cut throat.

    Principal Software Engineer (Former Employee)
    Nashua, NH

    ProsYou can learn how not to treat employees by working here.

    ConsI worked for an awesome company that was acquired by Nuance. There was a meeting where the acquisition announcement was made, where a talking head from Nuance told us that most of us would keep our jobs. A month later, about 90% of the engineers were either laid off on the spot or bribed with a bump in their severance amount to stick around for a few more months to do more work on the projects that were in progress. Meantime a group of incredibly rude and obnoxious engineers from their outsourced Budapest Hungary facility made visits, demanding to be stepped through code and "handing off of responsibility". Their level of arrogance and rudeness was appalling.

    Advice to Senior ManagementDon't lie to employees of companies you acquire. Instead of acquiring the technology and laying off all of the talent, how about setting a good example for American company practices and allowing the acquired company to continue operating the business successfully? Value your USA employees instead of outsourcing everything over seas. Do some checks and balances on your out sourced employee pool to see how they behave and treat others.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    You have got to be kidding me!!

    Anonymous Employee (Current Employee)

    ProsNONE. You cannot treat people like machines and expect to get results.

    ConsAnother shell game. All of the "underlings" in this company are actually writing reviews on "another" page supposedly based in California. Looks like if you work at the corporate office, you are doing great, having fun, getting raises. I would not be wrong in suggesting that the "underlings" are paying your nice salaries and great benefits because they cut our pay and cut our benefits. We are teaching your software!! and you have the nerve to treat us like we are a drag on you! Just look at M-Model and you will see what is in store for you... KARMA, KARMA, KARMA. It is surely coming your way.

    Advice to Senior ManagementWhat is the use, no one listens, responds, or cares.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Worst Company I've ever worked at!

    Anonymous Employee (Former Employee)
    Burlington, MA

    ProsMy hiring manager - great guy and had the good sense to leave

    ConsEgotistical management, acquisition crazy with no idea how to integrate. Tell newly acquired organizations there is no plan to reduce staff then lay off 60% 4 weeks later. Internal systems a nightmare and don't even use their own technology internally.

    Advice to Senior ManagementWhy give advice, they don't listen.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Stressful, Sweat Shop!

    Human Resources (Former Employee)
    Burlington, MA

    ProsAbsolutely, not one thing...terrible environment.

    Consterrible work environment, leaders who lack integrity, lack of trust, not even leader speak positively about the organization.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    disorganized organization which does not recognize the value of its employees

    Benefits Analyst (Current Employee)
    Melbourne, FL

    ProsI don't have anything positive to share

    Consno leadership or opportunity for growth.

    Advice to Senior Managementrecognize the value of your employees

    No, I would not recommend this company to a friend

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    Tread very carefully

    Anonymous Employee (Former Employee)

    ProsExcellent voice recognition patent portfolio

    Cons- Systemic unprofessionalism
    - Management lacks integrity and very simply does not tell the truth
    - No thought given to career progression by management
    - High variance in salary / bonus structures with similar title
    I do not recommend Nuance as a firm to build your career. It is a place to hang your hat temporarily while you look for the next big opportunity

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Don't fall for it

    Anonymous Employee (Current Employee)

    ProsSome people seem to have a good job here. Pay is ok but get it when you join, or your screwed. Raises are non existent.

    ConsCan't stand the "pass the buck" mentality. Upper management is to greedy. CEO stated he's only here for the money basically. There are many articles out there backing up that management is taking 90% of operating $$.
    No room for growth. HR is a complete joke and doesn't do anything that I can see. A lot of people in HR and recruiting wont even reply to internal emails. No accountability at all here. So far it's all been lies. The outside view is all smoke and mirrors. I wouldn't be surprised if they had employees posting here anonymously giving 5 stars just to bring their average up.

    Advice to Senior ManagementRetire! you have enough money already.. we need someone to look out for the future.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    Poor management, lack of focus

    Anonymous Employee (Current Employee)

    ProsThe people at the front lines are dedicated to success of the company, but are not empowered nor enabled to do so.

    Consmid-level management is unhelpful, upper-level management is not committed to success. Too much time and money spent on politics.

    Advice to Senior ManagementLearn your products, learn your infrastructure, learn your tech stack, learn your domain. Enable developers and get out of their way.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    Very fractured company

    Quality (Former Employee)
    Atlanta, GA

    ProsBenefits offered are decent, including PTO to part-time employees. Interesting technology products. Lots of potential.

    ConsThe PTO benefit is almost useless since taking PTO is very challenging. When you do take PTO it is expected that you stay in contact. If you don't stay in contact, it is known because your inbox will overflow and begin sending bounce messages.

    Compensation is only ok. Bonuses are paid in stock options, which is not good when the company's stock is so volatile.

    There is lots of potential, which is evident by looking at the job postings. However, it is nearly impossible to get an interview, even if you have completed all the education and training available to part of the company in order to qualify. Yes, just part of the company has assess to the training. The NTS portion of the company does not have access to the educational programs Nuance offers.

    The company truly feels fractured, which becomes apparent when researching and reading reviews on this company. There is no continuity and definitely no ultimate goal the company is pulling toward. The company culture is a puzzle. They claim to support work/life balance, but that truly doesn't exist. Senior and executive management seems to be at cross purposes from middle managers and the workers. Truly, there are too many levels of management at this company. Simply way too many chiefs, many of whom are not good planners or communicators which is part of the fractured feel. Discussing concerns with management, even HR, only ends up putting the individual in the cross hairs. As one person noted in another review, they may listen, but they don't hear the concerns. They have acquired too many companies and not completed integration of many, which is likely part of the issue.

    Advice to Senior ManagementSet a realistic goal and move the company towards the goal. Yes, a company with different divisions can have a single goal. Communicate clearly with the entire company. Offer all the divisions the same training opportunities. Develop and implement a continuity plan so that people can take real PTO rather than just "burning" days so they don't lose them. This is very important because no one at any level is indispensable.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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