Nuance

  www.nuance.com
Work in HR? Unlock Free Profile

Nuance Reviews

Updated Jun 4, 2014
All Employees Current Employees Only

3.0 291 reviews

41% Approve of the CEO

Nuance Chairman and CEO Paul A. Ricci

Paul A. Ricci

(195 ratings)

49% of employees recommend this company to a friend

Review Highlights

Pros
  • Good work/life balance, if you are in the right division or have the right manager(in 23 reviews)

  • I'm able to work from home and the team leaders are great(in 10 reviews)


Cons
  • They claim to support work/life balance, but that truly doesn't exist(in 21 reviews)

  • HR and senior management will listen to you, but they won't hear a word you're saying(in 16 reviews)

60 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Low pay for medical language specialists

    Medical Transcriptionist (Current Employee)

    ProsI'm able to work from home and the team leaders are great.

    ConsI am a medical language specialist. Actually I work for Nuance Transcription Services, a division of Nuance. They have bought many large transcription companies and have cut everyones pay. I still have to use the outdated speech recognition engine and platform as the company they purchased. We get paid almost half as much per line for SR work. It is a lie that VR makes us able to produce work twice as fast. At best it is 30% faster for a slow typist.

    Advice to Senior ManagementValue your medical language specialists and pay them a fair wage.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Worst company I've ever worked for

    Anonymous (Former Employee) Burlington, MA

    ProsThere is decent pay, but is outweighed by cons

    ConsUpper management are self centered and inconsiderate. Have no interest in the employees who slave away while they collect aggressive payment for their extensive work.

    Advice to Senior ManagementBe more humane

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Decide What Experience/Knowledge you want, get it, and then move on to somewhere else.

    Customer Support (Former Employee) Burlington, MA

    ProsTremendous talent among the ranks. Some incredible products/technology which can provide great learning opportunities. If you are self-directed and thrive on constant change you can reap personal benefits from the challenge.

    ConsBecause of the continuous acquisition culture it is difficult to understand the direction or goals. Leadership at the top does little to clarify or inspire.

    Advice to Senior ManagementTime for either a change at the top, or at the very least, a change of tactics. Allow the rank and file to meaningfully contribute and feel valued. And share the wealth! (at least some of it!!)

    No, I would not recommend this company to a friend

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Frankensteinian M&A monster with no vision.

    Senior Manager (Current Employee)

    ProsAccess to cutting edge speech IP and groups integrated through acquisition. In terms of technology potential in the speech-centered zeitgeist, lots of promise…..

    Cons….sadly, it's all an illusion. Nuance is fixated on the bottom line and penny-pinching. Terrible amounts of politicking in management, and consequently no room for a real vision or strategy. Sad, considering the bounty of IP at its disposal. An underperforming juggernaut.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Overall it has not been as positive as I hoped when I had joined.

    Support Engineer (Current Employee) Burlington, MA

    ProsThere is a good amount of learning with a lot of responsibilities. The pay is not great but not bad. Time off is average.

    ConsManagement does not appreciate the effort. There is a lot of fault finding, and a general feeling is of frustration. They do not support much during the learning path, and you are on your own. Good performances will not necessarily be rewarded and the better people move to other teams and other organizations.

    Advice to Senior ManagementThey need to look at the reality. Obviously everyone will be walking out the exit door unless they appreciate the incredible efforts. If you think of management leading the way to set an example, that does not happen. They themselves do not know what to do in most situations but always want to correct others. Some of their performance metrics are not accurate. They need to appreciate the engineer's efforts more to encourage going on the right track, otherwise it would continue to be 1 step forward, and 1 step back.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    An excruciating dive into a quasi-religious company focused on dancing to the CMS/ Medicare tune.

    Anonymous Employee (Former Employee)

    ProsIf you are a CDI clinician/ professional - they claim to have the best strategies for wringing every tax payer dollar out of the MEDICARE process by supporting better clinical documentation by the provider.

    ConsGrueling travel - Sun through Thurs is quite typical.
    Low end pay scale for intensive consulting work
    Testing to make sure you understand their strategies for clinical documentation and, if you don't score exactly at the right point - Bye Bye!
    You have to dress in suits and skirts for men and women - only dark colors. All the time.
    You must prove you have clinical skills by taking a clinical competency exam.
    Mid level management is passive aggressive, insecure and predatory.

    Advice to Senior ManagementBetter support would lead to better retention of your team.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Management Does not care

    Anonymous Employee (Current Employee)

    ProsThere is interesting technology they are working on and some interesting projects to get involved

    ConsThe management clearly does not care about the employees. They lay off people every quarter to balance the books. It is also clear their decisions to lay off which people are based on age. They seem to lay off older people at or above 50 years old and then the next quarter seem to hire a 25-30 year old person to fill their job left vacant. There is no growth opportunities unless you are young and can really kiss a south end of a person. They give lip service to a family/job balance but then are only are interested in you if you can put in 50-60 hour weeks. The benefits are VERY expensive... costing the employees over 500 bucks a month for the plans. The 401K matching is a joke.

    Advice to Senior ManagementGet some ethics and support your employees.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Not a great place to work

    Anonymous Employee (Former Employee) Burlington, MA

    ProsI did learn a lot and grow professionally, but the environment is stressful. There are many bright people who want to do a good job, just not empowered to do so.

    ConsVery political and micro managed. Company lacked a focus and strategy. Certain departments were quite toxic and harsh.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    9 people found this helpful  

    You've got to be kidding me.

    Technical Support Engineer (Current Employee) Burlington, MA

    ProsDecent pay and benefits, interesting technology.

    ConsPretty much every aspect of this company. This company is layers of schizophrenic management and products, combined with a toxic atmosphere shame/fear based 'culture' that will have you walking on eggshells and looking over your shoulder 24/7. Fear-mongering, cruelty, insanity, chaos, dishonor and disrespect (backstabbing) are the norm. Prepare to be humiliated or shamed almost every day by your manager, even when you do something correctly.

    I've been in the business for almost a decade, and I've never seen a place run like this. Nothing makes sense at this place. No organization, no communication, no clear goals, I don't even understand one single product we own or sell. Everything seems on the 'inside', which means unless you 'know someone', you will never really learn anything or get anywhere in this company. The only consistent part of your work schedule is the fun 'newsletter' emails once in a while reminding you how 'bad the current economy/business situation is' which is business speak for 'sorry, no raise'.

    If you're an engineer or developer, prepare for pure frustration. Horribly outdated tools running on sub-par hardware at your disposal. You're going to burn yourself out real quick trying to produce anything useful on the systems you're provided. Desktops and workstations that are a decade or more old are your mainstay development or production machine. Oh, and be prepared to get yelled at because you didn't deliver by yesterday. Your fault.

    There's also this 'big data' part of the company that has recently reared its ugly head. This is mostly likely going to put the nail in the coffin when they blow out all the funds on this mismanaged disaster. It's a fashionable attempt to create a 'big data storage facility' with database driven internals similar to your large scale Amazon/Google clusters and such. Nice try keeping up with the cool kids.

    Out of touch CEO, employees who act like and are treated like stepchildren. Absolutely bizarre behavior on every level. All interaction is surface and quirky. Don't use words like 'hello' or 'good morning' or prepare to have your face chewed off. Zero accountability on every level. Remarkably low professionalism.

    I used to love working here at first, but then the illusion eventually faded and I sadly realized that I'm just slogging away in a slave pit for a Google/Apple wanna-be with a CEO who apparently makes millions from our efforts, though how this is actually achieved is still a mystery.

    Only come here if you want to flush your career and life down the toilet. You'll never see the light of day or your family. Management isn't looking out for you, in fact, no one will be looking out for you.

    Don't work here. If you do still work here, I suggest you cut tail and run like your pants are on fire.

    Advice to Senior ManagementUpper management won't read this, and even if they do, they don't care what you or I or the regular employee think.

    The only thing I could possibly add is maybe trim the entire workforce down to a few hundred well-trained people. This would include management, sales, engineers. Get back to basics and become a solid technology company with stand-alone products that shine. Have some integrity and stop playing the shell game buying up other smaller companies and treating your current employees so poorly.

    I know some of the people who actually innovate on the inside and you are totally missing the boat with their talent. They would make this company shine. You're making some huge mistakes.

    Present day, this company doesn't stand a chance no matter how many other little companies they try to gobble up.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    No Work Life Balance

    Finance Analyst (Former Employee)

    ProsThe company has great technology. Smart co-workers.

    ConsNo work life balance. Expect you have to skip lunch, work overtime, and let go your PTO. The deadline was keeping changing: from 7 weeks to 4 weeks and then they think you should complete in 2 weeks. No explanation, no appreciation. My manager constantly blamed me for her own mistakes. Her mood swings a thousand times a day. One guidance I got from her I can never forget: "You can not use an Excel to examine an Excel. You need to use a calculator."

    Advice to Senior ManagementOpen direct and one-on-one communication with your staff.

    No, I would not recommend this company to a friend

Worked for Nuance? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.