NutriSystem

  www.nutrisystem.com
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NutriSystem Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

2.7 50 reviews

63% Approve of the CEO

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Dawn M. Zier

(19 ratings)

41% of employees recommend this company to a friend
14 Employee Reviews Back to all reviews
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    Former sales

    Sales Representative (Former Employee) Fort Washington, PA

    ProsVery easy position to learn and be good at right away.

    ConsNo career path, supervisors make less than top salespeople. And salespeople don't make a lot anymore. Have to work weekends and holidays. Too much work for too little money. Product is outdated. Money was ok when I started, but steadily went down each year. Have to work 6-7 days a week during diet season to make enough for the yr. introduced software designed to turn off your phone if you didn't get enough sales each hr. Became obvious that the company doesn't want salespeople at all and just wants customers to order online, which is understandable from a management/profitability standpoint, but miserable if you are a salesperson. People are fired for anything and everything. Bogus calls/hang ups are counted against your numbers and can result in your phone being turned off.

    Advice to Senior ManagementGet rid of salespeople entirely, it is obvious that they are not wanted. Find new sales channels.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Sinking ship!!!

    Anonymous Employee (Former Employee)

    ProsThe money can be ok if you work hard.

    ConsEverything else! Are you ignorant and uneducated? Then this is the place for you! Otherwise, run for the hills!
    Training--what training? You are given one week of basic sales training and then thrown to the sharks. You get a sales manual that you have to teach yourself and that does not even cover the job properly.
    Supervisors and management? Really? So you ask your supervisor for help, and they tell you to find it in the book--ugh, its not there thats why Im asking? Every supervisor is miserable--they dont even look you in the face when you ask a question. In fact, you are told by employees not to speak to managers bc they will be of no help to you. Wow, imagine Nutrisystem clients knowing that the person they are speaking to is not trained properly nor do supervisors care or want to help. I have had many clients complain about the people they had spoken to on the phone before me and that it was near impossible to get a supervisor on the phone to help. This is a place that puts their clients first? No way. There is no way to instant chat with anyone when you have a question, so you have to put the client on hold, get off the phone, run around the football field call center looking for help---and most times, no one is even there to help you!!! So, you have to wait and wait....and then you dont even get the help you need bc the supervisor just does not know. Lazy is an understatement.
    I emailed my supervisor many times with questions, never to hear back ever. I asked how to do something twice--was told, next time it happens, come get me and ill help--guess what? next time you werent there again!
    Supervisors and management set you up for failure. They could care less, unless it directly affects their job. Thats why the company is constantly bringing in large groups of people, and firing, laying off months later--they weed out the staff constantly. Its a revolving door and this is joked about by the people that are left.
    If Nutrisystem wants to be a company that will be around in the next few years, then they have to fire all managers and supervisors stat. Clean house. Just because someone has been there since 2000, this does not make them a good manager. Good managers have educations and are motivating and uplifting to employees! They are not holding to guidelines and codes of conduct that worked last in 2005. Get with the times! Stop being a prison and start caring about your employees.

    Advice to Senior ManagementClean house! There is a new CEO--now get new management. You are slowly sinking---its evident in the corporate environment and the fact that 1/3 of the call center is even used. There are more empty seats than filled seats.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    NutriSystem HR Director responded to this review

    May 16, 2014

    Nutrisystem’s Contact Center sales employees are supported through a rigorous three week training program led by a dedicated trainer to onboard them to our Contact Center and organization. They are ... More
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    1 person found this helpful  

    Everything is based on politics and who you know

    Anonymous Employee (Former Employee)

    Prosdepending on department, could be a great group of people

    ConsIt's not about your skills or experience, it's about who you know and politics.

    No, I would not recommend this company to a friend

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    inside sales rep

    Sales Representative (Former Employee) Fort Washington, PA

    Prosworked there 6 years, money was good (in the beginning) each year your commission went down, and down, anywhere between 7-10k

    Conspoor management, my supervisor started as a inside rep (when I did) he was an awful sales rep. I earned more than him. One time while he was my supervisor he took a sales call to show us what to do, say, etc. he was so awful, what a joke he was, he stuttered the whole time, he mad so many mistakes, they have unqualified supervisors, so management can control them better.

    Advice to Senior Managementthe company is like a sinking ship, every 2 years they change cfo. their stock keeps dropping,
    they haven't changed the product for the last 4 years, all they do is change discounts and add's. They don't even have celebrity spokes people anymore. they can't afford to pay them. I have one word to sum up company (TITANIC)

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Micro-managed, biased promoting & perks reduced or removed over time.

    Weight Loss Counselor (Former Employee) Fort Washington, PA

    Prosthe hourly positions pay very well. there are no other pros to working for this company unless you only care about $

    Consintense micro-managing, "friends" promoted over valuable, longtime employees, holidays are less each year along with less perks each year. The company changes policies without notice and claims there being "technical errors" when they change procedures - management will send an email stating they are "working on it", then some time later you are told this is the new way of doing things. Calls used to have a 10 second delay that suddenly went to 4 seconds without notice. We were told it was a technical error and it would be fixed, just do the best we can. When asked for an update, we were told they were keeping the 4 second delay as it "seemed to be working out fine." Then the 4 sec delay went to no delay at all. Again, without notice, told it was a technical error and would be fixed, to do the best we can. At the same time, a manager had informed a co-worker that this was the new procedure and not a "technical error" at all. If you work on the online team, you are not able to look away from your pc screen for longer than 10 seconds (literally) as you can miss an incoming message; miss too many (9 or more) and you drop below expected grading. Yes, you will receive scores on about 9 different things, from your attendance to the amount of time you spend off of the phone/online. Your PTO expires at the end of the year, however your absences will carry over until the following year. You will be fired if you are absent 8 days within a calendar year (about 3% of the time for a 5 day work week per year). One employee was walking into the building to start work when struck by a passing car - management called an ambulance for him, but also gave him an absence. The company received a called-in bomb threat and did not evacuate the building or call the local police/fire department. The only manager who attempted an evacuation was terminated not long later. It was reported that the company did not have an evacuation plan in place, as shown by a letter from OSHA insisting that one be provided to all employees by a specific date. After 2 years, I personally never once experienced a practice fire drill, but we did have another bomb threat called in about 5 months after the first one - where we did get to evacuate. However management attempted to have us return to work before the fire department had cleared the building. This company is solely about the bottom line. The company has been re-structured 2-3 times in the last 2 years and not even upper management was safe.

    Advice to Senior ManagementDo not hire people you know personally, take some professionalism courses, along with customer service and human resources training.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Disapproves of CEO

    2 people found this helpful  

    This Company Ought To Be Embarrassed By Their Business Practices!!!

    Customer Service Representative (Former Employee) Fort Washington, PA

    ProsA steady paycheck
    Fellow Customer Service Representatives
    Free coffee

    ConsEmployee morale SUCKS. After alerting her boss she felt threatened one employee wasSEVERELY BEATEN WITH A BAG OF BRICKS @ 12AM in the morning. The stress the customer service reps are under is ATROCIOUS!
    At some point I began to treat the company the way they treat the employees
    THANK GOD MY STATE JOB SHOWED UP!!!

    Advice to Senior ManagementA million dollar business yet computer equipment for first line contactors is horrendous! In training we were taught to never discuss the equipment or issues with the equipment which I found odd. Once outta training it was clear...AN ALL DAY EVERYDAY OCCURENCE TO THE EXTENT ITS EMBARASSING WHILE TALKING TO THE CUSTOMERS!!!
    EXTREMELY LOW MORALE IN CUSTOMER SERVICE SALES OR ANY OTHER FIRST CONTACT DEPARTMENT.
    Spend money on better trainers, training equipment and by all means TELL POTENTIAL EMPLOYEES THE TRUTH ABOUT THAT HORRIBLE PLACE!!!At 12Am one employee fommloewd the

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    4 people found this helpful  

    One of the worst places i have ever worked

    Anonymous Employee (Former Employee)

    ProsIt keeps you thinking about your own weight and getting in shape

    ConsMean spirited unhappy people who don't work well together. Company is in a constant state of losing money, cutting programs and letting people go to try and keep investors happy, and not their customers. Not able to make any campaign stick other than cutting price of product......

    Advice to Senior ManagementFigure out your value proposition and get a product that meets today's consumers desires and really see the value in what they are getting not just a "sale of the month". Then hire marketers who know what they are doing.

    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    This was a very disappointing experience

    Senior Management (Former Employee) Fort Washington, PA

    ProsThis company has the potential to make a difference in the weight loss category. Good premise of food delivery to home. 40 year history.

    ConsThey keep doing the same thing and fear trying something new and listening to people who have experience with something other than "same old same old". Very poor team spirit. Back stabbing. Every man for himself. Revolving door. People sometimes don't even look at each other or say hello when they pass each other in the hall way!

    Advice to Senior ManagementMake decisions that show you care about people. Make decisions that show you know about marketing. Make decisions that are creative and innovative. It's not just about the numbers, though that matters, the numbers will improve if you also pay attention to everything else.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

     

    I'm beyond upset that I took this job!!

    Weight Loss Counselor (Current Employee) Fort Washington, PA

    ProsMy coworkers are really nice. A steady pay check. But the money could be double and it's not worth it. The pay is just "OK".

    ConsWe were lied to about what the job was/is. We are not helping people on the phone. We are being forced to sell products to unhappy clients. And unhappy clients don't want to buy more food. But if we don't meet our marks each week we could be fired. And the company's stock has been going down hill for years. Maybe if they didn't make everyone working there feel over worked people would care more about thier jobs. Instead people are just leaving or waiting to be fired. I've never been in such a toxic place. I have a job interview coming up. I would tell everyone to not waste your time and look else where. No one is happy here. Read the reviews!! I wish I had before all this.

    Advice to Senior ManagementLast time I checked everyone that works there is in thier 20's and up. No kids work there. So why treat us like children? Why follow us to the bathroom to see if that's where we are going? I've never been treated like this in my life. Treat people with respect, and you get respect back. It's really simple.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Toxic workplace, run, do not walk, to get away...

    Call Center (Former Employee) Fort Washington, PA

    ProsIt is possible to make some decent money during busy season in the sales department, depending on your department.

    ConsToxic, cut throat, work environment. No opportunity for advancement, prefers to hire from outside. Easiest place ever to get fired from. HUGE turnover. Management constantly looking for ways to lower salaries of employees. Seems to be trying to get rid of all employees and just let automation handle everything. Only plan for future, retail grocery sales.

    Advice to Senior ManagementHow can you live with yourselves?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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