NutriSystem

  www.nutrisystem.com
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NutriSystem Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

2.7 50 reviews

63% Approve of the CEO

(no image)

Dawn M. Zier

(19 ratings)

41% of employees recommend this company to a friend

Review Highlights

Pros
  • Worked as a Contractor in their Business Dept not the Call Center(in 5 reviews)

  • Good Pay, Good Co- Workers, Good PTO, Good Benefits(in 3 reviews)


Cons
  • Lack of respect for call center employees(in 6 reviews)

  • The company has been re-structured 2-3 times in the last 2 years and not even upper management was safe(in 5 reviews)

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    • Culture & Values
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    Fun place to work, with a friendly team atmosphere

    Visual Designer (Current Employee) Fort Washington, PA

    ProsFlexible schedule, plenty of PTO (20 days). Very genuine CMO with no fear of change.

    ConsLimited advancement opportunity for individual contributors.

    Advice to Senior ManagementCreate a plan to advance employees who are committed and willing to do more for more pay.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    NutriSystem Senior Recruiter responded to this review

    Jul 14, 2014

    Thank you for the information! Just FYI, we've recently launched a Development Training for July that's target to all position levels- Including Individual Contributors. If you are interested ... More
    • Culture & Values
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    Used to be wonderful. Hopefully making a comeback.

    Anonymous Employee (Former Employee) Fort Washington, PA

    ProsGreat amount of vacation time. Has potential to get back to being a great environment since cleaning out some of the over-abundance of managers.

    ConsLittle to no room for growth. Still too many cooks in the kitchen. Only certain managers truly provide the training needed or the time for direction. Salaries also are not great for the work put out by employees.

    No, I would not recommend this company to a friend

    NutriSystem Senior Recruiter responded to this review

    Jun 16, 2014

    Thank you for providing feedback. We are working hard to offer various skills & leadership trainings to all employees, as it's very important! We hope that this will continuously improve!
    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Good if you are an FT.... OK if you are a Contractor

    Analyst (Former Employee) Fort Washington, PA

    ProsWorked as a Contractor in their Business Dept not the Call Center.

    Applies to both FT/Contractors:

    - Freedom to work the way you want.

    - Casual Dress Code

    - Issues are resolved quickly

    - Value proposed suggestions

    Applies to Contractors:

    - Dont treat you like a second grade citizen

    ConsApplies to Contractors:

    - FT Managers micro-manage Contractors timesheet approval.
    If you charge 10-15 mins on a project ....you have to explain .....and if you work on many teams, then you end up explaining 5 different leads.
    They are like "....the meeting ended 10 mins early why did you charge 1 hr, shouldn't you charge 50 mins only...." kind of a thing. And this is with most managers. And you end up spending half hour just documenting the hours worked per project. Now where does that half hour go??? :P

    - Atleast in my department, they cared a Rats A** if you have knowledge or not. Which is a good thing if you are FT & bad if you are a contractor, coz they expect you to mentor/ coach the FT guy. And you know how it goes when it's time for the FT to give you credit ...NEVER!

    - Depending on the manager, complaints on the contractor are handled differently. One manager was balanced, others were biased towards the FTs. Period.

    Advice to Senior Management- Stop over spending on celebrities; instead use money for research and prove the science with data. Customers will buy.

    - Stop Micro-managing contractors.

    - If you expect 2 week notice from contractors before they leave, do the same when you let them go. :-)

    Yes, I would recommend this company to a friend

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    not bad

    Sales (Former Employee) Fort Washington, PA

    ProsEasy job, good entry level out of college.

    ConsNot much room for growth

    Advice to Senior ManagementDon't micromanage

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Some good, some not so good

    Anonymous Employee (Former Employee)

    ProsMany kind, helpful co-workers who want to do great work.

    ConsC-level leadership has blinders on and doesn't see how team members are really being treated.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Economy & new management changed this company for the worse

    Weight Loss Counselor (Former Employee) Fort Washington, PA

    ProsGreat benefits. Good salary for entry level nutritionists and weight loss counselors. Heard it was tough in sales and retention (keeping customers from cancelling). Management at one point gave us 3 days paid when building was closed due to Hurricane Sandy. Unusual in a capitalist society. Year end bonus. There is some flexibility to be your own counselor and use your own techniques in weight loss counseling as long as it fits within their narrow framework. Ability to use your own knowledge of fitness training is wide open, as well as your own motivational techniques learned in counseling.However, this is a double-edged sword as you will work with counselors who use "guru science" and "old wives tales" instead of research based science to give advice on nutrition causing customers to get conflicting information each time they call. Only required to have around 3% of calls include a sale/upsell. No pressure to sell/upsell, but 3% commission if you do (as of May 2013). If offered most calls you will make that easy. Small part of overall scoring.

    ConsCompany overall was wonderful to work for when Joe Redman was CEO. Since taking on Dawn Zier 12/2012, the company has "right sized" (chopped employees) and employees took on more work, benefits and perks were chopped, and the scripting for phone calls changed making it more difficult to have a natural flow of conversation, and more pressure on the customer turning them off to calling back for help.

    Guidelines changes frequently, every few months. Must be able to adapt despite frustration from yourself, co-workers, and customers who've grown comfortable to a program that works for them then changes. Sometimes even supervisors aren't aware of the changes or how to adapt.

    Narrow framework of eating program to work within, cookie cutter, with little to no flexibility in calories even if the program is too high for customers based on height/weight BMR. Very forced framework of scripting outline for each phone call, that if not followed EXACTLY you will be docked points when calls are graded by supervisors who don't work in the trenches. Even if you can justify your answer/advice or meeting a guideline, because it is not what your supervisor would say, you will be docked points. This is much talked about among co-workers, but nothing can be done about it. Even if customers give you highest scores on survey at the end of the call, you could receive failing scores from supervisors.

    Only a half-hour lunch break, and 2 scheduled 10 minute breaks that if not taken absolutely on-time affects your overall score, and possibly your job. Lunch and breaks could be different times every day, not spaced out, and perhaps all in the first half of your day leaving you 3-4 hours at your desk with no relief. For example, a call goes long because you are giving a customer extra help, there is no sympathy from the time clock or management. You are basically a slave to that time clock (used through ADP online) but computers are outdated and slow causing delays logging in.

    Coffee maker broken in counseling department for the past year (no exaggeration) and takes longer to walk to sales department to get coffee (using up 4 minutes of that 10 minute break just walking round-trip). Very high stress, high pressure from supervisors, although not a lot of pressure to sell at all. As of May 2013, revamped counselor scoring made it impossible to get out of probation if something happened and a part of your score was too low for too long (1 month). Supervisors realized this, but made no attempt to advocate for you.

    Cafeteria downstairs is okay at best, but closes early at 3pm, and the slow, lazy 1 or 2 staff people usually starting closing up and taking all the food away at 2:30. Their offerings do not support the time sensitive nature of the short breaks employees have. Very few low-fat and low-carb options. Even vegetables are dripping in grease. No more coffee is made after 9:30am in cafeteria.

    Time off used to be easy before 2013. But this year everyone was required to submit their requested days off by Thanksgiving 2012 for the year 2013. No one knows that far in advance. Sick days are counted as an absence, not a paid a day off. No sympathy. No way to make it up. And these absences count towards an employees overall scoring as stated above.

    I was told that there are job shadowing events for the potential to move up or into other positions. None of these events or internship opportunities were held in 2 years I was there. Only a select few people made moves up or laterally due to supervisors leaving the company or moving to other departments. These moves appeared to be very political or on a buddy system, not based at all on experience. Two employees became team leaders after 9 months despite others who had been with the company 5+ years and sincerely wanted to move up and had the highest scores in the the team, maybe even the department.

    Advice to Senior ManagementListen to your employees who work on the phones. They know what works and what doesn't, what customers want and need. Be more flexible and you'll have happier employees willing to work harder. Require degrees in NUTRITION or DIETETICS, not just a 4-year degree in anything. Degrees in Psychology or Fitness shouldn't count. Require using only research based nutrition advice, not stuff employees heard from their grandmothers or Dr Oz. And remember, there's no one right answer when it comes to counseling and conversation. Just because it's not the advice YOU would give, doesn't mean it's wrong.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

    1 person found this helpful  

    Its Ok For This Economy

    Program Consultant (Current Employee) Fort Washington, PA

    Pros1) My fellow call center reps are great people; their jokes and personalities make shifts go by quicker.
    2) Its steady pay.
    3) You sit down all day.
    4) If you're in school you can study in between calls.
    5) Benefits
    6) Free Coffee and tea.

    Cons1) Management: They were all, and I mean all, promoted because of circumstance. Circumstance as in they just so happened to be there the longest, so they got promoted. Some of the supervisors are cold, uppity, and snippy.
    2) The hourly rate is $12 for the Retention Department.
    3) Retention is treated like the lowest life form.
    4) They promise all this commission but you literally have to lie to the customer in order to "Retain" them, so you van get the commission.

    The biggest con is; you don't get commission and hourly rate, its either or. So, which ever is biggest. You have to have over $960 in commission to get a commission check. $12 x 80 hours.

    Advice to Senior ManagementMy advice is to give commission and the hourly rate, or take away commission and raise the hourly rate. If management feels people will not work as hard if the commission is taken away and the hourly rate is raised, then make the performance reviews stricter. Also, retention feels I'm positive that 90% of the call center employees feels unappreciated, and under valued, Especially Program Consultants. Employees that feel valued work harder and smarter for you. Next, give each and every supervisor in that call center sensitivity and leadership training, tell them that they shouldn't talk down or about their subordinates, and patience is a virtue. Finally, I find it very odd that there is only one, ONE, black supervisor on the call center floor.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fun while it lasted

    Sales Representative (Former Employee) Fort Washington, PA

    ProsBeautiful workplace, great in house benefits.

    ConsUncertainty about the strength of the company. As a marketing firm for weightloss products they fail at marketing.

    Advice to Senior Management"The definition of insanity is doing the same thing over and over and expecting different results." (Benjamin Franklin)

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    Good learning opportunity

    Software Developer (Former Employee) Fort Washington, PA

    ProsGood learning environment, company has a good e-commerce web site using latest technologies.

    Friendly workmates, good mix of contractors and full time employees in the IT department.

    ConsTwo rounds of retrenchments over past five years, so business is closely related to sales cycles and if sales are down the contractors will be the first ones to get the axe, but that's business.

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    2 people found this helpful  

    Company going downhill

    Sales Representative (Former Employee) Horsham, PA

    Pros- Commission per sale is very fair
    - Good employee discounts
    - Flexible schedules
    - Possibility for growth in other departments

    Cons- Expensive health insurance
    - No paid time off
    - Super high turnover rate
    - HR favortism
    - No paid time off
    - Poor training tools
    - Expensive cafe

    Advice to Senior Management- Consider replacing top management of the HR department
    - Try advertising based demographics which will save on marketing cost

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