Nutrisystem Reviews

Updated July 15, 2015
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Dawn M. Zier
10 Ratings

Pros
  • Worked as a Contractor in their Business Dept not the Call Center (in 5 reviews)

  • Good Pay, Good Co- Workers, Good PTO, Good Benefits (in 4 reviews)

Cons
  • Lack of respect for call center employees (in 6 reviews)

  • Their upper management is disconnected from the actual employees (in 6 reviews)

More Pros and Cons

26 Employee Reviews

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  1. Helpful (2)

    Don't Mess With My Pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Representative in Lansdale, PA
    Former Employee - Retention Representative in Lansdale, PA

    I worked at Nutrisystem (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Its a job. Better than being unemployed

    Cons

    Management is confused as to how to run business. They decide to lower your commissions for no reason.

    Nutrisystem Response

    Jul 21, 2015 – HR Director

    Thank you very much for taking the time to complete a review. Unfortunately this is not the type of review we like to see, but I respect your point of view. Certainly, sales roles are not for ... More


  2. Very stressful and would not recommend no matter how good the pay is.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Washington, PA
    Former Employee - Customer Service Representative in Fort Washington, PA

    I worked at Nutrisystem full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Very supportive coworkers, opportunities to increase your income, nice campus and facilities. These are the only pros I found working here.

    Cons

    Poor management, poor training, supervisors often ignoring employees in need of approvals, incredibly stressful situations because another department only half handled a situation with an account, misleading and deceptive policies that often had customers calling in irate about charges or changes to their credit cards or programs.

    Advice to Management

    Invest in actual training software for your training sessions. Print outs of policies and procedures and studying them doesn't make understanding how to perform the procedures make sense. Understand that having 2 people available as leads for 40 people during the day means leads are going to need support and ask for some of the calls to go to supervisors. Having the supervisor walk away from the ringing phone or send it to voicemail is beyond rude and does nothing but create more problems for the CSR, the lead, and the customer. Having a lead direct you to a supervisor and having them look at you while not picking up the phone is frustrating and ridiculous.

    Nutrisystem Response

    Jun 9, 2015 – HR Director

    Thank you for your note. I am sorry that your experience with us was not more positive. While you are entitled to sharing your experience, I can share that Nutrisystem’s Contact Center employees are ... More


  3. Helpful (1)

    High stress Job-Survivor- this place should be on that show! You are jumping thru hoops to survive at this job!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative
    Former Employee - Sales Representative

    I worked at Nutrisystem full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    If you are an excellent sales person you can be successful and make money. A price to pay with high stress - job though. Believe me I am an excellent sales person and survived 4 years and out lasted approximately 300 sales associates that were fired or quit .

    Cons

    High stress, no stability- can be fired over ridiculous reasons or one that suits management, metrics are too high, they lowered the commissions and raised the bar on quotas and tricked the sales people into believing they will make more money but everyone has noticed they are making substantially less. Sales people are quitting and finding a more suitable and fair environment elsewhere, no sick days- the state of pennslyvania frowns upon that- many people receive benefits for unemployment when the state is told they are fired because of events. Your manager will turn on you on a dime if it gets heat from the manager above them. It is dog eat dog environment. You cannot build a customer base like any other sales job. They don't want the sales people to have any job security get em and get em out when they please. Word of advice if you can't find a job this would be a last resort. To the people working there if they continue to stress you out get out there look for something else. There are other jobs you just need to look. The grass is greener in more ways than one.

    Advice to Management

    Treat your sales people with respect and decency . Don't lie to the sales people and tell them they will make more money when you know that the quotas are not attainable and the tiers revenue to increase their income are too high for the sales people to achieve. Your product needs good sales people it does not sell it's self. Face it Nutrisystem is not a brand like tiffany's. Remember the sales people create revenue for you the management have a salary. Try to treat people right and people will stay with your company. I have been going to my hair dresser for 16 years and the same people work there because the owner of the salon is a wonderful person to work for. Seriously , management needs training and a make-over for sure.

    Nutrisystem Response

    Mar 18, 2015 – HR Director

    Thank you for your feedback. I appreciate you taking the time to tell your story and certainly hope that you found a better fit. The role of the sales representative is to provide a consultative ... More


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  5. Helpful (1)

    Just make your money and get out as soon as possible.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Fort Washington, PA
    Current Employee - Client Service Representative in Fort Washington, PA

    I have been working at Nutrisystem full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The money is good in certain departments.

    Cons

    The contact center employees are treated poorly except for the supervisors. If you are applying as a supervisor, you will have the best time ever! You can refuse to do you job and not have to answer to anyone. Just be lazy, gossip and yell at people until they reward you with a nice check. Good luck If you applying to sales,customer service, retention, or counseling. They will ask you to drive in dangerous weather, slide on icy sidewalks when its dark, and do mandatory overtime even if you have to leave your children home alone. One of their loyal employees had a panic attack and left in an ambulance but they still gave her an event! Human resources doesn't care unless its an easy question. How's that for a caring company? The promotions are based on favoritism so aim high when you apply or kiss up when you get in the door. Just don't expect much from the company other than a paycheck.

    Advice to Management

    The supervisors need to have a serious review from their team to avoid laziness and disrespectful behavior. Clean up the snow and ice if you expect your employees to show up during a storm. Waive events for serious situations; snow storm, hospital trips, serious illness. Happier employees means happier customers.

    Nutrisystem Response

    Mar 9, 2015 – HR Director

    Thank you for your feedback. Your comments reflect your feelings and it is unfortunate to hear that has been your experience as an employee. Your experience is not consistent with the majority of ... More


  6. Helpful (9)

    Horrible.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative- Current Employee
    Current Employee - Sales Representative- Current Employee

    I have been working at Nutrisystem full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers are for the most part pleasant, facilities are up to date and clean. Company does actually want to help people better themselves.

    Cons

    Before I even start with this review, I notice that Nutrisystem replies to most of the negative reviews...which is a positive, because it means at the very least, they're making an effort to hear the complaints, but they also mention that 90%+ of employees completed a survey and that 80%+ percent of those employees said they were satisfied. What they don't mention is that even though the surveys were "anonymous", each employee had to put his/her email address in before completion...now, that most likely was just for the purposes of seeing who actually completed the survey, and our answers were probably hidden, but that doesn't change the fact that the company has created this environment of fear that forces people to put on happy faces and pretend we enjoy our jobs to keep from getting boxed up outta the blue. Don't be fooled by the surveys they keep quoting, the vast majority of people who work on the 2nd floor call center are unhappy, and too scared we're going to get fired one day to tell the truth in those surveys. My review is mostly based on the Sales department, because that's where I work. When my group was hired, Diet Season 2014 was just about to begin, we had a "3 week" training period that was really a week and a half of classroom work mixed in with listening to the vets on the floor take calls, and then a week and a half of taking calls with almost no preparation on how to talk to clients, or the type of people that would be calling in. I'll be the first person to admit that the first 3-4 months were great, we were making money hand over fist, and still being treated like humans for the most part. Then everything changed, the volume dropped off drastically for the people who worked later shifts, which started to affect our monthly reviews. Several people weren't meeting the metrics we were expected to meet, yet zero attention was paid to the fact that if you worked night shift, you had less opportunity to make money. At least we were still making a higher commission rate on our sales after 6pm, which helped us just barely earn a living. The months went by, the volume slowed, but as we crept into the 4th quarter, we all knew Diet Season 2015 was coming and that meant money would be coming again. Then one day in Mid September/Early October, we were all called into a meeting with the higher ups from the 2nd floor, and told that our commission structure would be changing, we'd be losing a percentage on all of our sales and the accelerator (bonus program) goal was being raised to an outrageous number that only one person on the entire floor actually met in the 2014 calendar year. We were told that even though our rates were being lowered, we'd still end up making the same, or even more money in 2015 because volume would be higher and prices would go up which would raise our average sales price. December 26, 2014 hit, the day that our phones were supposed to be off the hook, and they weren't off the hook. January 1st hit, and while the phones were noticeably busier than the month earlier, they were still nothing compared to Diet Season 2014. That's when night shift employees noticed that we were starting our day on a lower priority sales line, but that was supposed to be ok, because the day shift started on the same sales line (nevermind the fact that if you open at 7 am and everyone starts on the "low priority" then everyone's actually on the high priority). Then we started to notice that after a certain time of night, generally 10pm, the phones basically stopped ringing, which meant the company wasn't spending any money advertising during those hours...yet still thought it was ok to take away the higher commission rates we made after 6 pm. About a week into "Diet Season 2015", an email went out explaining how the call center was going to be streamlined, and several people were being promoted (one of which had been promoted 3 times since December of 2014, yet nobody can really figure out what he does). That's when it started to dawn on people in the call center, that our commissions weren't cut for any other reason than for the company to afford to pay these new salaries for these brand new positions they just created. The Sales team works on a Base vs. Commission pay structure, which means we take home whichever ends up being higher between our $12/hr pay rate our our commissions. Meanwhile, other departments make an hourly rate, plus a commission on sales. Our commission rate is higher, but in the later months of the year, we often see checks of less than $1000 for two weeks worth of work. I for one would much rather work on a Base PLUS Commission rate, and would be willing to see our rates lowered for a more steady pay throughout the year. We spend half our days terrified that a manager will be walking to our desk to pull us away, and as soon as we leave another manager will unceremoniously dump our personal belongings into a box while we're escorted out by security like we stole something. I've never worked for a company that thinks fear mongering is the best way to gain respect from your employees. Certain employees are treated like Kings/Queens, while the rest of us have to fight for every call we can get. Everyone on the sales floor knows that priority calls are routed to certain employees, yet since we can't prove it, all we can do is complain. When we ask to listen to the calls of the employees that make the most money, we're told that they don't do anything different, yet never actually allowed to listen to those calls. What's essentially happening, is when someone is on the website trying to place an order, but has an issue and needs to call (an easy sale for us in the call center) those calls are routed to certain individuals first. So all day, we have to hear certain people say "sure I can help you place your order, whats your email address so I can pull up your profile" while the rest of us are hearing "Yeah, the commercial said I get something for free...oh, I have to pay? That's too expensive... CLICK!" Also, a certain supervisor on the night shift thinks she can set different metrics for her employees to meet, yet takes them off the floor for extended coaching sessions several times a week. When someone brings up the fact that money isn't going to be made in a coaching session, the response is simply "I can keep you off the phones longer if you'd like with that attitude". I also don't want someone reading this to think that only the night shift has it rough, the day shift may have a higher volume of calls, but that doesn't make the calls a better quality. The Nutrisystem Marketing philosophy seems to be "just get the phone to ring", it pays no attention to the fact that advertising a program that costs several hundred dollars a month (with the word FREE blasted all over the commercial) in areas where the average median income is below the poverty line is cruel not only to your employees who have to try and sell the product, but also to the prospective clients who have to call in and then feel bad about themselves because they can't afford a product that would help better their lives. Both shifts are held to the exact same metric system, even though the management will blatantly admit that certain metrics are harder to hit on different shifts. The night shift will never match the revenue the day shift produces, just like the day shift will never be able to match the outbound goals the night shift does simply because it's far too early to call people for the first half of their day. Furthermore, I don't want someone reading this to think that only Sales has it rough, my experience is limited to Sales because it's the only department I've worked in. I'm quite certain that this review will get a somewhat snarky response from a Nutrisystem HR employee who tries to discredit half of what I've said, but let me finish with this. There's a reason several employees have quit in the last few weeks during the supposedly busiest time of the year, there's a reason several other employees are waiting for new jobs to begin before putting their notice in, and there's a reason half the floor (myself included) spend our free time looking for a job with a company that will actually respect us. In closing, unless you're in desperate need of a job, do yourself a favor and skip Nutrisystem.

    Advice to Management

    Consider treating your employees fairly. Don't hire managers who could barely perform the job of the people they'll be supervising. Stop using fear to get employees to perform.

    Nutrisystem Response

    Feb 27, 2015 – HR Director

    Thank you for taking the time to provide this feedback. I do respect your feedback and you certainly felt strong enough to share it. What I will say is the sales role is competitive and ... More


  7. Helpful (1)

    Running for the Hills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Nutrisystem

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Modern, bright, and clean facilities. Nice group of people to work with. Commission potential is excellent if one can truly sell.

    Cons

    I have been in the sales department for quite a few years, so while my scope of knowledge is limited to that department, I've been privy to and seen enough to make the following factual statements: Sadly, for this financially floundering organization, the cons outweigh the few positives I mentioned above. Management operates under a negative reinforcement mindset and employees are valued about as much as an old newspaper; this fact is evidenced by the enormous turnover rate and supported by the constant hiring. All one has to do is open the Help Wanted section and see the just-about-permanent ads for sales reps. That and glance at the revolving door of employees that come and go. Mostly go. Supervisors are a joke and are unhelpful to employees; rather, they are condescending and outright belittling to some employees. Management is ineffective and clueless. As I said, I have been there for many years and have said nothing; I have kept my mouth shut for fear of finding my belongings boxed for me and being escorted out, pink slip in hand. But after this season, I am speaking up. I earn a very very very good salary, but it is just not worth it anymore. For those of you considering a sales position here, don't. Look elsewhere. The company is heading south fast, in more ways than one.

    Advice to Management

    Get your act together.

    Nutrisystem Response

    Feb 27, 2015 – HR Director

    Thank you for taking the time to provide this feedback. First, I do want to point out that the statement on Nutrisystem’ s financial health is not factual as we have had 6 quarters of growth. The ... More


  8. Helpful (1)

    The Worst...Ever

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Fort Washington, PA
    Current Employee - Sales Representative in Fort Washington, PA

    I have been working at Nutrisystem full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Coworkers. Clean facilities. Very good pay if you can sell.

    Cons

    Poor management; poor training; extremely poor supervision; high turnover; unhappy disgruntled employees.

    Advice to Management

    Hold your employees in higher regard so as to to prevent the revolving door-like turnover. (All readers need do is look at tenure of employee writing review and my comment will be substantiated; most reviewers are "less than one year" with company. Provide better commission structure and don't keep changing it. Try positive reinforcement rather than threatening peoples' jobs. I think it is far more effective. Hire and invest in good quality people instead of just amassing warm bodies for diet season. You'll find that to be extremely more cost effective In the long ru . You'll also give the poor HR people a much needed break. Invest in retraining of employees that could use the help...or just to fine-tune, rather than threatening jobs or demeaning. Lastly, please dont insult everyone's intelligence by spewing those ridiculously skewed survey numbers . You know and I know what a farce they are and how unrealistic and meaningless in their true reflections of morale and honest opinions. This company is going the way of the dinosaur. My advice to my coworkers is to earn what you can now. And look like heck for something else. Forecast not good.

    Nutrisystem Response

    Feb 27, 2015 – HR Director

    Thank you for your feedback. We appreciate your positive input on the facility and compensation. Nutrisystem is a high performing environment and that is not for everyone. Particularly in sales, it ... More


  9. Helpful (1)

    Terribly frustrating and stressful!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Weight Loss Counselor in Fort Washington, PA
    Former Employee - Weight Loss Counselor in Fort Washington, PA

    I worked at Nutrisystem part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The company has an excellent product and great people work there. My co-workers were awesome!

    Cons

    Management tends to utilize a negative strategy to deal with employees. For example, there is an attendance policy that does not allow employees to utilize sick days when they are sick. In fact there are no sick days. Many employees are forced to either use their PTO "Paid Time Off" or to come to work sick. Management makes no exceptions in these cases and employees are often penalized for calling out of work. The ability to advance within the company is minimal. Only certain hand-picked people are allowed to be promoted, while others who have been at the company for years, and are extremely qualified are not being promoted.

    Advice to Management

    Management needs to understand that when you are good to your people they will be good to you. Try a more positive approach to dealing with employees. Give them a more positive and fair work environment and a more flexible time-off policy, which will help them to have a more enjoyable experience at your company.

    Nutrisystem Response

    Jan 12, 2015 – Senior Recruiter

    We are appreciative of your feedback and suggestions. Our Paid Time Off policy is created to cover both Vacation & Sick days. We review our policies on a regular basis to make sure they are ... More


  10. Helpful (2)

    Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center in Fort Washington, PA
    Former Employee - Call Center in Fort Washington, PA

    I worked at Nutrisystem full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Meet some nice people. There are a small handful of caring individuals working there who have high integrity. Some of the supervisors honestly care about their people.

    Cons

    Subpar training, blatant gossiping, disrespectful supervisors, High turnover, call center employes make up stories to sell the product to people who cannot afford it. Jealously rules the place as far as sales go, others in stiff competition to sell prepackaged non-food, laden with chemicals. It was like being in hell. A high compensation rate cannot make up for the stressful, spy like environment.

    Advice to Management

    Training should be more hands on with computers that actually work. Spend more time training the supervisors about respect, common courtesy and basic manners. Most of the call center employees are there because they cannot find jobs elsewhere, some have degrees and are high functioning and put up with being treated poorly.


  11. Helpful (2)

    Total Disrespect for Employees' Intelligence

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Weight Loss Counselor in Fort Washington, PA
    Former Employee - Weight Loss Counselor in Fort Washington, PA

    I worked at Nutrisystem full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    the work environment is clean, there are several social occasions throughout the year such as employee appreciation BBQ and Holiday party.

    Cons

    nepotism: people are groomed by management for promotions. when positions in management open up, they already know who they're going to hire even though they encourage any employee to apply. there was once a position for team lead open and they held interviews. They offered the position to the person they had been grooming but that person did want the shift that was offered and declined the position. Instead of hiring another qualified applicant, management decided to not fill the position at all and instead break up the responsibilities of the position and give them to the people who had applied without giving them a raise or promotion. increased responsibility: During my time with the company, the weight loss counselors responsibilities increased to cover several responsibilities of all the other departments. Counselors are expected to handle overflow from sales, retention, customer service, and Nutrition and Dietary. There is no department that handles overflow from counseling. I suppose management might say that is because weight loss counselor is a position that requires a degree while most other departments do not. However, a rep in sales or retention that is good at their job can easily earn more money than the degree carrying counselors and customer service reps only starts $1 less an hour than counselors. reduced benefits/compensations: Since starting with the company I have seen a reduction in benefits and compensation. The have removed the on site gym to save money on insurance and they have reduced the commission earned by counselors. While continuing counselors (a position that is supposed to be about personal service) to sell more and more, commissions have been reduced. For each program sale, a counselor used to get $10 and for ala carte orders, 3% (both numbers considerably less than what a sale rep would earn for similar sales) . Not long after starting there, they changed it to 3% across the board which means a counselor could only make $6-$9 per program sale (depending on the program) as opposed to $10. and more recently, commission has been reduced to 2% across the board. Also, on several occasions, we would all receive emails that said we were to cover retention and try to prevent people from canceling their program. A retention rep would make commission on saving customers but a counselor does not. All in all, the company definitely feels like it is trying to act like a bigger company than it actually is.

    Advice to Management

    Treat your employees better. Initial benefits seems appealing but stop tripping them away.Hire more employees, fill that half empty call center to relive pressure on employees. Add another call center for the west coast instead of one call center on the east coast for the whole country which leads to long hours for employees without any lulls in phone activity. If the company wants to continue to perform well across the entire country than it needs to expand physically. If you want employees to sell more, offer more commission not less.

    Nutrisystem Response

    Jan 7, 2015 – HR Director

    Thank you for your note. I am sorry that your experience with us was not more positive. Your experience does not reflect the majority of our staff in our Contact Center. We recently ended our ... More



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