Nutrisystem

  www.nutrisystem.com
  www.nutrisystem.com

Nutrisystem Reviews

Updated December 5, 2014
Updated December 5, 2014
57 Reviews
3.1
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dawn M. Zier
24 Ratings

Review Highlights

Pros
  • Worked as a Contractor in their Business Dept not the Call Center (in 5 reviews)

  • Good Pay, Good Co- Workers, Good PTO, Good Benefits (in 4 reviews)


Cons
  • Lack of respect for call center employees (in 6 reviews)

  • The company has been re-structured 2-3 times in the last 2 years and not even upper management was safe (in 6 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Representative
    Former Employee - Retention Representative

    I worked at Nutrisystem (less than an year)

    Pros

    Notice the positive reviews are from higher ups or white collar temps. The bad reviews seem to get buried by good ones. The cut our yearly promised commission

    Cons

    The toxic and culturally biased environment

    Advice to ManagementAdvice

    Stop inflating stats and online reviews.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Disgraceful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Fort Washington, PA
    Former Employee - Anonymous in Fort Washington, PA

    I worked at Nutrisystem full-time (more than an year)

    Pros

    They have beautiful office space.

    Cons

    This company is disgraceful. They treat their employers like dirt, then have massive layoffs, but continue to allow the CEO who mishandled funds to stay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Nutrisystem Response

    Aug 14, 2014HR Director

    Thank you for your feedback. As an organization, we are highly focused on employee engagement and continuously monitor the quality of our employee experience. In our most recent employee survey ... More

  3.  

    Discriminatory Human Resources.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Representative in Fort Washington, PA
    Former Employee - Retention Representative in Fort Washington, PA

    I worked at Nutrisystem full-time (less than an year)

    Pros

    The pay was exceptional compared to similar jobs with the same title.
    Most of the customers were friendly.
    Great benefits.

    Cons

    The hours are not flexible no matter the circumstances.
    I was let go because I was out with a disability and they refused to accommodate me. They fired me instead. Which is illegal.
    Their upper management is disconnected from the actual employees. There is no communication.

    Advice to ManagementAdvice

    Don't fire someone with a disability and act like you did nothing wrong. You ruin people's lives and don't care. Everything is about the final dollar. Stop treating the employees like slaves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Nutrisystem Response

    Aug 13, 2014HR Director

    Nutrisystem selects, places, trains, transfers and promotes the best-qualified individuals based upon relevant factors such as education, work quality, attitude and experience so as to provide equal ... More

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  5. 1 person found this helpful  

    Former sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Fort Washington, PA
    Former Employee - Sales Representative in Fort Washington, PA

    I worked at Nutrisystem full-time (more than 3 years)

    Pros

    Very easy position to learn and be good at right away.

    Cons

    No career path, supervisors make less than top salespeople. And salespeople don't make a lot anymore. Have to work weekends and holidays. Too much work for too little money. Product is outdated. Money was ok when I started, but steadily went down each year. Have to work 6-7 days a week during diet season to make enough for the yr. introduced software designed to turn off your phone if you didn't get enough sales each hr. Became obvious that the company doesn't want salespeople at all and just wants customers to order online, which is understandable from a management/profitability standpoint, but miserable if you are a salesperson. People are fired for anything and everything. Bogus calls/hang ups are counted against your numbers and can result in your phone being turned off.

    Advice to ManagementAdvice

    Get rid of salespeople entirely, it is obvious that they are not wanted. Find new sales channels.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Sinking ship!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nutrisystem full-time

    Pros

    The money can be ok if you work hard.

    Cons

    Everything else! Are you ignorant and uneducated? Then this is the place for you! Otherwise, run for the hills!
    Training--what training? You are given one week of basic sales training and then thrown to the sharks. You get a sales manual that you have to teach yourself and that does not even cover the job properly.
    Supervisors and management? Really? So you ask your supervisor for help, and they tell you to find it in the book--ugh, its not there thats why Im asking? Every supervisor is miserable--they dont even look you in the face when you ask a question. In fact, you are told by employees not to speak to managers bc they will be of no help to you. Wow, imagine Nutrisystem clients knowing that the person they are speaking to is not trained properly nor do supervisors care or want to help. I have had many clients complain about the people they had spoken to on the phone before me and that it was near impossible to get a supervisor on the phone to help. This is a place that puts their clients first? No way. There is no way to instant chat with anyone when you have a question, so you have to put the client on hold, get off the phone, run around the football field call center looking for help---and most times, no one is even there to help you!!! So, you have to wait and wait....and then you dont even get the help you need bc the supervisor just does not know. Lazy is an understatement.
    I emailed my supervisor many times with questions, never to hear back ever. I asked how to do something twice--was told, next time it happens, come get me and ill help--guess what? next time you werent there again!
    Supervisors and management set you up for failure. They could care less, unless it directly affects their job. Thats why the company is constantly bringing in large groups of people, and firing, laying off months later--they weed out the staff constantly. Its a revolving door and this is joked about by the people that are left.
    If Nutrisystem wants to be a company that will be around in the next few years, then they have to fire all managers and supervisors stat. Clean house. Just because someone has been there since 2000, this does not make them a good manager. Good managers have educations and are motivating and uplifting to employees! They are not holding to guidelines and codes of conduct that worked last in 2005. Get with the times! Stop being a prison and start caring about your employees.

    Advice to ManagementAdvice

    Clean house! There is a new CEO--now get new management. You are slowly sinking---its evident in the corporate environment and the fact that 1/3 of the call center is even used. There are more empty seats than filled seats.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Nutrisystem Response

    May 16, 2014HR Director

    Nutrisystem’s Contact Center sales employees are supported through a rigorous three week training program led by a dedicated trainer to onboard them to our Contact Center and organization. They are ... More

  7. 1 person found this helpful  

    Everything is based on politics and who you know

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nutrisystem

    Pros

    depending on department, could be a great group of people

    Cons

    It's not about your skills or experience, it's about who you know and politics.

    Doesn't Recommend
  8. 1 person found this helpful  

    inside sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Fort Washington, PA
    Former Employee - Sales Representative in Fort Washington, PA

    I worked at Nutrisystem full-time (more than 5 years)

    Pros

    worked there 6 years, money was good (in the beginning) each year your commission went down, and down, anywhere between 7-10k

    Cons

    poor management, my supervisor started as a inside rep (when I did) he was an awful sales rep. I earned more than him. One time while he was my supervisor he took a sales call to show us what to do, say, etc. he was so awful, what a joke he was, he stuttered the whole time, he mad so many mistakes, they have unqualified supervisors, so management can control them better.

    Advice to ManagementAdvice

    the company is like a sinking ship, every 2 years they change cfo. their stock keeps dropping,
    they haven't changed the product for the last 4 years, all they do is change discounts and add's. They don't even have celebrity spokes people anymore. they can't afford to pay them. I have one word to sum up company (TITANIC)

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful  

    Micro-managed, biased promoting & perks reduced or removed over time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Weight Loss Counselor in Fort Washington, PA
    Former Employee - Weight Loss Counselor in Fort Washington, PA

    I worked at Nutrisystem full-time (more than an year)

    Pros

    the hourly positions pay very well. there are no other pros to working for this company unless you only care about $

    Cons

    intense micro-managing, "friends" promoted over valuable, longtime employees, holidays are less each year along with less perks each year. The company changes policies without notice and claims there being "technical errors" when they change procedures - management will send an email stating they are "working on it", then some time later you are told this is the new way of doing things. Calls used to have a 10 second delay that suddenly went to 4 seconds without notice. We were told it was a technical error and it would be fixed, just do the best we can. When asked for an update, we were told they were keeping the 4 second delay as it "seemed to be working out fine." Then the 4 sec delay went to no delay at all. Again, without notice, told it was a technical error and would be fixed, to do the best we can. At the same time, a manager had informed a co-worker that this was the new procedure and not a "technical error" at all. If you work on the online team, you are not able to look away from your pc screen for longer than 10 seconds (literally) as you can miss an incoming message; miss too many (9 or more) and you drop below expected grading. Yes, you will receive scores on about 9 different things, from your attendance to the amount of time you spend off of the phone/online. Your PTO expires at the end of the year, however your absences will carry over until the following year. You will be fired if you are absent 8 days within a calendar year (about 3% of the time for a 5 day work week per year). One employee was walking into the building to start work when struck by a passing car - management called an ambulance for him, but also gave him an absence. The company received a called-in bomb threat and did not evacuate the building or call the local police/fire department. The only manager who attempted an evacuation was terminated not long later. It was reported that the company did not have an evacuation plan in place, as shown by a letter from OSHA insisting that one be provided to all employees by a specific date. After 2 years, I personally never once experienced a practice fire drill, but we did have another bomb threat called in about 5 months after the first one - where we did get to evacuate. However management attempted to have us return to work before the fire department had cleared the building. This company is solely about the bottom line. The company has been re-structured 2-3 times in the last 2 years and not even upper management was safe.

    Advice to ManagementAdvice

    Do not hire people you know personally, take some professionalism courses, along with customer service and human resources training.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    This Company Ought To Be Embarrassed By Their Business Practices!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Fort Washington, PA
    Former Employee - Customer Service Representative in Fort Washington, PA

    I worked at Nutrisystem full-time (less than an year)

    Pros

    A steady paycheck
    Fellow Customer Service Representatives
    Free coffee

    Cons

    Employee morale SUCKS. After alerting her boss she felt threatened one employee wasSEVERELY BEATEN WITH A BAG OF BRICKS @ 12AM in the morning. The stress the customer service reps are under is ATROCIOUS!
    At some point I began to treat the company the way they treat the employees
    THANK GOD MY STATE JOB SHOWED UP!!!

    Advice to ManagementAdvice

    A million dollar business yet computer equipment for first line contactors is horrendous! In training we were taught to never discuss the equipment or issues with the equipment which I found odd. Once outta training it was clear...AN ALL DAY EVERYDAY OCCURENCE TO THE EXTENT ITS EMBARASSING WHILE TALKING TO THE CUSTOMERS!!!
    EXTREMELY LOW MORALE IN CUSTOMER SERVICE SALES OR ANY OTHER FIRST CONTACT DEPARTMENT.
    Spend money on better trainers, training equipment and by all means TELL POTENTIAL EMPLOYEES THE TRUTH ABOUT THAT HORRIBLE PLACE!!!At 12Am one employee fommloewd the

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 4 people found this helpful  

    One of the worst places i have ever worked

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nutrisystem

    Pros

    It keeps you thinking about your own weight and getting in shape

    Cons

    Mean spirited unhappy people who don't work well together. Company is in a constant state of losing money, cutting programs and letting people go to try and keep investors happy, and not their customers. Not able to make any campaign stick other than cutting price of product......

    Advice to ManagementAdvice

    Figure out your value proposition and get a product that meets today's consumers desires and really see the value in what they are getting not just a "sale of the month". Then hire marketers who know what they are doing.

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