Nutrisystem

  www.nutrisystem.com
  www.nutrisystem.com
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Nutrisystem Reviews

53 Reviews
3.3
53 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Dawn M. Zier
21 Ratings

Review Highlights

Pros
  • Worked as a Contractor in their Business Dept not the Call Center (in 5 reviews)

  • Good Pay, Good Co- Workers, Good PTO, Good Benefits (in 3 reviews)


Cons
  • Lack of respect for call center employees (in 6 reviews)

  • The company has been re-structured 2-3 times in the last 2 years and not even upper management was safe (in 5 reviews)

More Highlights

9 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    things aren't what they used to be

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nutrisystem

    Pros

    Eap, health insurance, gym in the building, cafeteria, the hr professionals are very nice. Caring people in the rank and file employees int he call center.

    Cons

    Not the opportunity it used to be. Losing market share.

  2. 1 person found this helpful  

    Run away from this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Weight Loss Counselor  in  Fort Washington, PA
    Current Employee - Weight Loss Counselor in Fort Washington, PA

    I have been working at Nutrisystem full-time for more than 5 years

    Pros

    Good Pay, Good Co- Workers, Good PTO, Good Benefits

    Cons

    You are constantly monitored and micro managed, upper management and HR does not care about the employees in the call center, the department is run by inexperienced employees who are hand picked by the department supervisor, guidelines/ checklists/ metrics for the department are constantly changing, no room for growth, low employee morale, counselors have sales quotas & are required to sell products to clients or they risk being fired ( even though the company has a sales department), no sick days and you get occurances if you call out due to being sick, forced to work holidays if no one volunteers to work, dealing with rude customers, doing the job of 4 departments (counseling, sales, customer service, and IT ),...... AND LASTLY....forced to stay on the phone and continue working while the building has been threatened with a bomb!!!!

    Advice to ManagementAdvice

    Stop micro managing!
    Upper Management: actually visit the call center, listen to live calls and actually see what the reps (counselors, sales, customer service, etc) have to put up with on a daily basis.
    Bring back sick days, and give employees holidays off.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Like witnessing a downward spiral of incompetence.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Weight-Loss Consultant  in  Fort Washington, PA
    Former Employee - Weight-Loss Consultant in Fort Washington, PA

    I worked at Nutrisystem

    Pros

    Very fair hourly wage.
    Managed health care plan well enough.
    Nice (annoyingly over-secured) new facility w/gym & locker rooms.
    There WAS a very good staff in place before management was exposed as incompetent, then they quit or were laid off (while less tenured, less knowledgeable counselors were kept on).

    Cons

    Being embarrassed because I had more managerial experience then most (or all) of the Counseling Department supervisors combined.
    CONSTANT employee turnover (at least 75% over three years).
    Know-nothing department management became robotic and exceedingly micromanaging (virtually every SECOND of your time is accounted for).
    Insecure management created an us-vs-them environment.
    Department management's inability to develop & motivate the staff.
    Employees are partially in the dark about new promotions and website changes because they're consistently rolled-out poorly.
    What company has a Christmas Party that ONE-THIRD of the staff can't go to?

    Advice to ManagementAdvice

    Gut the call center supervisory staff, most of whom were promoted because of their product knowledge (now mostly outdated), not because they had experience in managing people, leading or developing talent. Streamline the communication, hold the call center management accountable. Train and develop the staff better. I would've done this for you, but the Counseling Department thoroughly botched offering me even just a minor promotion.

    Doesn't Recommend
    Disapproves of CEO
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  5. 1 person found this helpful  

    It was like working on a roller coaster ride...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Inside Sales Supervisor  in  Fort Washington, PA
    Former Employee - Inside Sales Supervisor in Fort Washington, PA

    I worked at Nutrisystem

    Pros

    As a supervisor the benefits & salary w/commission was good 2-3 yrs ago.

    Cons

    Unexperienced upper management and no communication. If you're not part of the butt kissers, you won't be there long. There is too much change everyday. It's hard to be on the same page when there is no communication.

    Advice to ManagementAdvice

    Hire a real experienced upper management team. Tenure doesn't mean your qualified. Learn to think decisions from A-Z and not A-l so that the end results are positive.

    Doesn't Recommend
    Disapproves of CEO
  6.  

    Weight Loss?! Only Thing I Loss was my Mind!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA

    I have been working at Nutrisystem

    Pros

    Benefits are pretty good. health, vision, dental, 401k , education reimbursement etc. But it's well deserved by all you have to deal with!

    Cons

    Management is unexperienced and doesn't care about how their constant ridiculous decisions affect the employees doing all the real work. Little to no respect for the employees. You get ahead at this company only when you're loud, unprofressional, obnoxious and inconsiderate of others.

    Advice to ManagementAdvice

    Instead of putting so much energy into "the customer 1st" approach, they need to concentrate on "the employee 1st" approach. Employee satisfaction = Customer satisfaction

    Doesn't Recommend
    No opinion of CEO
  7.  

    Will never work for a company that sells a scam again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Weight Loss Counselor  in  Horsham, PA
    Former Employee - Weight Loss Counselor in Horsham, PA

    I worked at Nutrisystem

    Pros

    Pay was $15/hr and had flexible shifts. Decent benefits.

    Cons

    Supervisors are inexperienced 20-somethings that only got management positions by kissing up to the other supervisors. They say they are offering "incentives" for when you push their crappy product on to people but then the employees never see them due to technicalities in their numbers. It's a call center where every minute of your time is monitored and you aren't really "counseling" people like they say you are.....you're just trying to get them to buy more product. Turnover is very high.

    Advice to ManagementAdvice

    New Management is needed entirely.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Job Stinks, Good Money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Program Consultant  in  Horsham, PA
    Current Employee - Program Consultant in Horsham, PA

    I have been working at Nutrisystem

    Pros

    Benefits are good. Pay was excellent at first (on pace to make 90,000 first year) but job is very very easy to get burnt out on.

    Cons

    HIGH rate of burn out. Company cares very little for its employees. Shady dealings w/ upper management. Employees often left in the dark on issues involving their pay and other serious issues. NO TIME OFF. Very inflexible w/ vacation requests.

    Advice to ManagementAdvice

    make more efforts to make your employees feel like more than a faceless person in a chair. The entire time I worked there the employee morale was TERRIBLE. the average turnover in this place is ~4-6 months if that tells you anything.

    Disapproves of CEO
  9.  

    Quite the learning experience...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at Nutrisystem

    Pros

    coworkers, benefits, and gym membership

    Cons

    compensation, treatment from managment, no room for growth whatsoever

    Advice to ManagementAdvice

    learn from your inside sales/retention teams. Don't just look away and not tailor to their needs, so a positive change can actually start to happen within Nutrisystem.

    Doesn't Recommend
    Disapproves of CEO
  10. 1 person found this helpful  

    Employees are abused, neglected and have poor morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nutrisystem

    Pros

    mostly in-house contact center operations (not out-sourced)
    generally nice facility with gym, cafe, and lounge areas
    with everyone jumping ship there are plenty of open opportunities for current employees to step into

    Cons

    disconnect between departments
    people in marketing department favored
    hard work is not rewarded or recognized
    shoddy work is rewarded and recognized
    general lack of good leadership
    annual review process seems to change each year
    favoritism for raises and promotions
    unchecked nepotism
    hr is unable to keep quiet
    poor celebrity management

    Advice to ManagementAdvice

    Think things through before implementation. Don't just throw things at the wall to see what sticks. Quit relying on promotions to "save the quarter". Put money into R&D to develop new and better products instead of trying to reinvent the same product. Work on finding relevant celebrities that have actually lost weight on the program (and not some old formulation of it).

    Doesn't Recommend
    Disapproves of CEO

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