Nutrisystem Reviews

Updated July 31, 2014
Updated July 31, 2014
54 Reviews
3.2
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Dawn M. Zier
22 Ratings

Review Highlights

Pros
  • Worked as a Contractor in their Business Dept not the Call Center (in 5 reviews)

  • Good Pay, Good Co- Workers, Good PTO, Good Benefits (in 4 reviews)


Cons
  • Lack of respect for call center employees (in 6 reviews)

  • The company has been re-structured 2-3 times in the last 2 years and not even upper management was safe (in 6 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Pay, Poor Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Nutrisystem full-time

    Pros

    Great Commision Opportunities , High Bonus

    Cons

    Boring , Redundent Job, Poor Management at Senior Level

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Nutrisystem Response

    Aug 4, 2014Senior Recruiter

    Thank you for your valued feedback. While a strong commission structure is important to us, we also want employees to be challenged in their day to day tasks. Certain departments offer Action Teams ... More

  2.  

    Fun place to work, with a friendly team atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Designer in Fort Washington, PA
    Current Employee - Visual Designer in Fort Washington, PA

    I have been working at Nutrisystem full-time (more than an year)

    Pros

    Flexible schedule, plenty of PTO (20 days). Very genuine CMO with no fear of change.

    Cons

    Limited advancement opportunity for individual contributors.

    Advice to ManagementAdvice

    Create a plan to advance employees who are committed and willing to do more for more pay.

    Recommends
    Positive Outlook
    No opinion of CEO

    Nutrisystem Response

    Jul 14, 2014Senior Recruiter

    Thank you for the information! Just FYI, we've recently launched a Development Training for July that's target to all position levels- Including Individual Contributors. If you are interested ... More

  3.  

    Used to be wonderful. Hopefully making a comeback.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fort Washington, PA
    Former Employee - Anonymous Employee in Fort Washington, PA

    I worked at Nutrisystem full-time (more than 5 years)

    Pros

    Great amount of vacation time. Has potential to get back to being a great environment since cleaning out some of the over-abundance of managers.

    Cons

    Little to no room for growth. Still too many cooks in the kitchen. Only certain managers truly provide the training needed or the time for direction. Salaries also are not great for the work put out by employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Nutrisystem Response

    Jun 16, 2014Senior Recruiter

    Thank you for providing feedback. We are working hard to offer various skills & leadership trainings to all employees, as it's very important! We hope that this will continuously improve!

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  5. 2 people found this helpful  

    Good if you are an FT.... OK if you are a Contractor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst in Fort Washington, PA
    Former Employee - Analyst in Fort Washington, PA

    I worked at Nutrisystem as a contractor (more than an year)

    Pros

    Worked as a Contractor in their Business Dept not the Call Center.

    Applies to both FT/Contractors:

    - Freedom to work the way you want.

    - Casual Dress Code

    - Issues are resolved quickly

    - Value proposed suggestions

    Applies to Contractors:

    - Dont treat you like a second grade citizen

    Cons

    Applies to Contractors:

    - FT Managers micro-manage Contractors timesheet approval.
    If you charge 10-15 mins on a project ....you have to explain .....and if you work on many teams, then you end up explaining 5 different leads.
    They are like "....the meeting ended 10 mins early why did you charge 1 hr, shouldn't you charge 50 mins only...." kind of a thing. And this is with most managers. And you end up spending half hour just documenting the hours worked per project. Now where does that half hour go??? :P

    - Atleast in my department, they cared a Rats A** if you have knowledge or not. Which is a good thing if you are FT & bad if you are a contractor, coz they expect you to mentor/ coach the FT guy. And you know how it goes when it's time for the FT to give you credit ...NEVER!

    - Depending on the manager, complaints on the contractor are handled differently. One manager was balanced, others were biased towards the FTs. Period.

    Advice to ManagementAdvice

    - Stop over spending on celebrities; instead use money for research and prove the science with data. Customers will buy.

    - Stop Micro-managing contractors.

    - If you expect 2 week notice from contractors before they leave, do the same when you let them go. :-)

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    not bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Fort Washington, PA
    Former Employee - Sales in Fort Washington, PA

    I worked at Nutrisystem full-time (more than 3 years)

    Pros

    Easy job, good entry level out of college.

    Cons

    Not much room for growth

    Advice to ManagementAdvice

    Don't micromanage

    Recommends
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Some good, some not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Nutrisystem full-time

    Pros

    Many kind, helpful co-workers who want to do great work.

    Cons

    C-level leadership has blinders on and doesn't see how team members are really being treated.

    Doesn't Recommend
    Approves of CEO
  8.  

    Economy & new management changed this company for the worse

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Weight Loss Counselor in Fort Washington, PA
    Former Employee - Weight Loss Counselor in Fort Washington, PA

    I worked at Nutrisystem full-time (more than an year)

    Pros

    Great benefits. Good salary for entry level nutritionists and weight loss counselors. Heard it was tough in sales and retention (keeping customers from cancelling). Management at one point gave us 3 days paid when building was closed due to Hurricane Sandy. Unusual in a capitalist society. Year end bonus. There is some flexibility to be your own counselor and use your own techniques in weight loss counseling as long as it fits within their narrow framework. Ability to use your own knowledge of fitness training is wide open, as well as your own motivational techniques learned in counseling.However, this is a double-edged sword as you will work with counselors who use "guru science" and "old wives tales" instead of research based science to give advice on nutrition causing customers to get conflicting information each time they call. Only required to have around 3% of calls include a sale/upsell. No pressure to sell/upsell, but 3% commission if you do (as of May 2013). If offered most calls you will make that easy. Small part of overall scoring.

    Cons

    Company overall was wonderful to work for when Joe Redman was CEO. Since taking on Dawn Zier 12/2012, the company has "right sized" (chopped employees) and employees took on more work, benefits and perks were chopped, and the scripting for phone calls changed making it more difficult to have a natural flow of conversation, and more pressure on the customer turning them off to calling back for help.

    Guidelines changes frequently, every few months. Must be able to adapt despite frustration from yourself, co-workers, and customers who've grown comfortable to a program that works for them then changes. Sometimes even supervisors aren't aware of the changes or how to adapt.

    Narrow framework of eating program to work within, cookie cutter, with little to no flexibility in calories even if the program is too high for customers based on height/weight BMR. Very forced framework of scripting outline for each phone call, that if not followed EXACTLY you will be docked points when calls are graded by supervisors who don't work in the trenches. Even if you can justify your answer/advice or meeting a guideline, because it is not what your supervisor would say, you will be docked points. This is much talked about among co-workers, but nothing can be done about it. Even if customers give you highest scores on survey at the end of the call, you could receive failing scores from supervisors.

    Only a half-hour lunch break, and 2 scheduled 10 minute breaks that if not taken absolutely on-time affects your overall score, and possibly your job. Lunch and breaks could be different times every day, not spaced out, and perhaps all in the first half of your day leaving you 3-4 hours at your desk with no relief. For example, a call goes long because you are giving a customer extra help, there is no sympathy from the time clock or management. You are basically a slave to that time clock (used through ADP online) but computers are outdated and slow causing delays logging in.

    Coffee maker broken in counseling department for the past year (no exaggeration) and takes longer to walk to sales department to get coffee (using up 4 minutes of that 10 minute break just walking round-trip). Very high stress, high pressure from supervisors, although not a lot of pressure to sell at all. As of May 2013, revamped counselor scoring made it impossible to get out of probation if something happened and a part of your score was too low for too long (1 month). Supervisors realized this, but made no attempt to advocate for you.

    Cafeteria downstairs is okay at best, but closes early at 3pm, and the slow, lazy 1 or 2 staff people usually starting closing up and taking all the food away at 2:30. Their offerings do not support the time sensitive nature of the short breaks employees have. Very few low-fat and low-carb options. Even vegetables are dripping in grease. No more coffee is made after 9:30am in cafeteria.

    Time off used to be easy before 2013. But this year everyone was required to submit their requested days off by Thanksgiving 2012 for the year 2013. No one knows that far in advance. Sick days are counted as an absence, not a paid a day off. No sympathy. No way to make it up. And these absences count towards an employees overall scoring as stated above.

    I was told that there are job shadowing events for the potential to move up or into other positions. None of these events or internship opportunities were held in 2 years I was there. Only a select few people made moves up or laterally due to supervisors leaving the company or moving to other departments. These moves appeared to be very political or on a buddy system, not based at all on experience. Two employees became team leaders after 9 months despite others who had been with the company 5+ years and sincerely wanted to move up and had the highest scores in the the team, maybe even the department.

    Advice to ManagementAdvice

    Listen to your employees who work on the phones. They know what works and what doesn't, what customers want and need. Be more flexible and you'll have happier employees willing to work harder. Require degrees in NUTRITION or DIETETICS, not just a 4-year degree in anything. Degrees in Psychology or Fitness shouldn't count. Require using only research based nutrition advice, not stuff employees heard from their grandmothers or Dr Oz. And remember, there's no one right answer when it comes to counseling and conversation. Just because it's not the advice YOU would give, doesn't mean it's wrong.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Its Ok For This Economy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Consultant in Fort Washington, PA
    Current Employee - Program Consultant in Fort Washington, PA

    I have been working at Nutrisystem full-time (more than an year)

    Pros

    1) My fellow call center reps are great people; their jokes and personalities make shifts go by quicker.
    2) Its steady pay.
    3) You sit down all day.
    4) If you're in school you can study in between calls.
    5) Benefits
    6) Free Coffee and tea.

    Cons

    1) Management: They were all, and I mean all, promoted because of circumstance. Circumstance as in they just so happened to be there the longest, so they got promoted. Some of the supervisors are cold, uppity, and snippy.
    2) The hourly rate is $12 for the Retention Department.
    3) Retention is treated like the lowest life form.
    4) They promise all this commission but you literally have to lie to the customer in order to "Retain" them, so you van get the commission.

    The biggest con is; you don't get commission and hourly rate, its either or. So, which ever is biggest. You have to have over $960 in commission to get a commission check. $12 x 80 hours.

    Advice to ManagementAdvice

    My advice is to give commission and the hourly rate, or take away commission and raise the hourly rate. If management feels people will not work as hard if the commission is taken away and the hourly rate is raised, then make the performance reviews stricter. Also, retention feels I'm positive that 90% of the call center employees feels unappreciated, and under valued, Especially Program Consultants. Employees that feel valued work harder and smarter for you. Next, give each and every supervisor in that call center sensitivity and leadership training, tell them that they shouldn't talk down or about their subordinates, and patience is a virtue. Finally, I find it very odd that there is only one, ONE, black supervisor on the call center floor.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Fun while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Representative in Fort Washington, PA
    Former Employee - Sales Representative in Fort Washington, PA

    I worked at Nutrisystem

    Pros

    Beautiful workplace, great in house benefits.

    Cons

    Uncertainty about the strength of the company. As a marketing firm for weightloss products they fail at marketing.

    Advice to ManagementAdvice

    "The definition of insanity is doing the same thing over and over and expecting different results." (Benjamin Franklin)

    Disapproves of CEO
  11.  

    Good learning opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Developer in Fort Washington, PA
    Former Employee - Software Developer in Fort Washington, PA

    I worked at Nutrisystem

    Pros

    Good learning environment, company has a good e-commerce web site using latest technologies.

    Friendly workmates, good mix of contractors and full time employees in the IT department.

    Cons

    Two rounds of retrenchments over past five years, so business is closely related to sales cycles and if sales are down the contractors will be the first ones to get the axe, but that's business.

    No opinion of CEO

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