O'Reilly Auto Parts
3.1 of 5 253 reviews
www.oreillyauto.com Springfield, MO 5000+ Employees

O'Reilly Auto Parts Reviews

Updated Mar 30, 2014

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3.1 253 reviews

                             

64% Approve of the CEO

O'Reilly Auto Parts CEO and Co-President Greg Henslee

Greg Henslee

(101 ratings)

49% of employees recommend this company to a friend
50 Employee Reviews Back to all reviews
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Retail sales Asst. Mgr.

Retail Service Specialist (Former Employee)
San Jose, CA

I worked at O'Reilly Auto Parts full-time for more than 10 years

ProsWorking in automotive can be interesting and challenging. Managers are for the most part knowledgable.A good chance for advancement if your willing to work hard for it.Flexible schedules .

ConsYou're on you feet for 8 hrs, This company has changed hands more times than I care to remember. Formly Kragen's Each time it goes down hill.I still have friends that work there W/ no raises in years. Now it's 10 an hr. plus commission. Basically you're lucky you have a job.Usually under staffed .Employees are given lip service.I'm glad I got out.

Advice to Senior ManagementYears ago they treated their employees much better and payed better.Now it's pretty much bottomed.I would only recommend this as a part time job to someone under 25 yrs old.

No, I would not recommend this company to a friend

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Fast paced, Trained well, Large workload for little pay.

Parts Specialist (Former Employee)

I worked at O'Reilly Auto Parts part-time

ProsThe things you learn about Auto parts and Automobiles as a whole is very beneficial. Store does better, your paycheck does better.

ConsLittle pay for the amount of work. Usually the guy "higher up on the ladder" will just tell the grunts who dont get paid enough to do all the work. Everyone is expected to answer the phones but its hard if everyone is helping a customer on a busy store.

Advice to Senior ManagementO'Reilly's claims they rely on teamwork but really its tell the guy lower than you to do the work. If everyone is part of a team then why is the guy getting paid the least doing all the work?

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Experience will depend upon your manager.

Sales Specialist (Current Employee)
Kansas City, MO

I have been working at O'Reilly Auto Parts part-time for more than 3 years

ProsMeet some interesting people. Benefits are not too shabby.

ConsThey say wages are competitive but you hardly get rewarded for the time that you put toward the company. If your store manager is no good then you really get shafted.

Advice to Senior ManagementInvest more time in the employees that keep the company afloat.

No, I would not recommend this company to a friend

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Corporate mismanagement creates front-line disillusionment.

Parts Specialist (Current Employee)
Dallas, TX

I have been working at O'Reilly Auto Parts part-time for more than a year

ProsAs far as retail goes, the job itself isn't bad; coworkers easily become friends; generally flexible hours; employee discount offered; full-time employees get pretty good benefits; store-average-based commission helps low-sellers

ConsThe further you go up the management line, the more short-sighted the people become. District and Regional Management push very hard on cutting payroll time and increasing related sales totals (ie forcing packets of grease down customers' throats), demanding increased sales with reduced hours; animosity spreads quickly when coworkers are friends- there is a lot of bullying and even some light hazing of new employees; most often, hours are insufficient because of payroll cuts (part timers are only allowed 25 hours a week, and even full timers have been cut to 30 or fewer); base pay is low, and raises are nearly nonexistent; part-timers get next to no benefits, and upper management will only approve part-time new-hires; employee discount is still more expensive than the same parts purchased from the industry's largely-ignored internet-based competitors; even new stores are running on ancient technology; upper management doesn't shell out enough to maintain safe delivery trucks; turnover rate is really high because of how short-sighted upper management is.

Advice to Senior ManagementO'Reilly Auto Parts, or should I say O'Reilly Automotive Enterprises LLC (check that rebranding for legal purposes) is a multibillion dollar corporation. In 2013 we posted record profits. All the same, we're cutting off our front line? It's not the CEO who made all that money, it's not the Regional Managers or DMs, it's the men and women behind the counters, it's the people working in the DCs, it's the drivers and phone call handlers who made that huge profit possible. You should act like it and offer better incentives to keep up the good work, and better compensation for the all-star team that works in the stores. We're all Team Members, right Henslee? The turnover rate sucks for a reason, and it's not the customers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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An experience that ruined my life.

Store Manager (Former Employee)
Chicago, IL

I worked at O'Reilly Auto Parts full-time for more than 8 years

ProsThe culture values are excellent.

ConsThere is absolutely no help! District managers are on massive ego trips they do nothing to help you.

Advice to Senior ManagementRun chicago like the rest of the company

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Disappointing from what's heavily claimed to be "Team" centered company, with vast opportunities for advancement.

Pricing Analyst (Current Employee)
Springfield, MO

I have been working at O'Reilly Auto Parts full-time for less than a year

ProsSolid growth and conservative approach suggests a stable future ripe for continued expansion.

ConsHas not come to grasp that they are a Fortune 500 company, with a striking lack of standard business knowledge outside of Auto Parts and life in the Ozarks.

Advice to Senior ManagementSOLUTIONS:
-Identify talent and work with them to stay rather then leave once trained.

-Get competitive with regional salary ranges and our competitions ranges.

-Stop telling team members how "valued" we are and then slash benefits and perks of working at the company, which consequently lowers the morale.

- Communicate - Typically, many employees go weeks without a single word from their management.

SUMMARY :Out of touch would be putting it mildly. Perhaps if management would look to its competitors, and even other regional and local companies. If they could see how they value and conduct themselves with mid-level employees, they wouldn't have such a high turnover. Employees with direct impact on margin gains and sales tracking/analysis are typically undervalued to say the least. Management feels that since technology has improved, that it has therefore made the Analysts responsibilities less, rather than noticing it opening up time to find new opportunities for growth and analysis. The salary structure has been in place since the late 90's, while also having an unorganized approach to promotions and raises. Due to these factors, the company consequently has become a "Talent" farm.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Don't expect to get paid what your worth.

Parts Specialist (Current Employee)
Saint Paul, MN

I have been working at O'Reilly Auto Parts full-time for more than 10 years

ProsLive Green! Well I guess if you have a good manager and a good team then it's a good environment.

ConsPay sucks. Broken promises. They make up excises to why they can't pay you more but the company sure does have the budget to build more new stores.

No, I would not recommend this company to a friend

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Not the best place to work

Assistant Manager (Current Employee)

I have been working at O'Reilly Auto Parts full-time for more than 8 years

ProsGreat customers both retail and commercial

ConsThey don't take care of their loyal long term employees

Advice to Senior ManagementThey should take better care of their long term employees

No, I would not recommend this company to a friend

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If you want to be a number this is the place for you!

Truck Driver (Current Employee)
Dallas, TX

I have been working at O'Reilly Auto Parts full-time for more than 5 years

ProsRoute pay was at a set amount. If you do it faster than the allotted time, thats money in your pocket.

ConsYou were almost forced to haul hazardous material illegally. And you want PPE to handle this stuff, good luck with that

Advice to Senior ManagementFind some better middle management. That doesn't shrug there shoulders with you bring up safety concerns.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Overworked for little pay employees are expected to do many tasks in a day. Raises don't reflect the effort you put in.

Anonymous Employee (Former Employee)

I worked at O'Reilly Auto Parts full-time for more than 8 years

ProsGood discounts on parts saves you quite a bit of money over time.

ConsNot enough help in the stores.

Advice to Senior ManagementStop trying to turn counterman into high pressure salespeople.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at O'Reilly Auto Parts reviews and ratings — including employee satisfaction and approval rating for O'Reilly Auto Parts CEO Greg Henslee. All 50 reviews posted anonymously by O'Reilly Auto Parts employees.