Office Depot
2.8 of 5 1,323 reviews
www.officedepot.com Boca Raton, FL 5000+ Employees

Office Depot Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

2.8 1,323 reviews

                             

46% Approve of the CEO

Office Depot Chairman & CEO Roland C. Smith

Roland C. Smith

(124 ratings)

40% of employees recommend this company to a friend
854 Employee Reviews Back to all reviews
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    3 people found this helpful  

    Office Depot/Max Copy Center Associate

    Senior Sales Consultant (Current Employee)

    ProsAs far as big box retail goes Office Depot is par for the course. You have the potential to learn a lot skills in the copy center but don't expect much in the way of training. In my store it was trial and error process. One of the best things is the chance to do a lot of networking with local businesses. Full time employees do get paid time off and benefits are 90 days.

    ConsChronically understaffed and no incentive to make the sales goals don't make a very happy workplace. They do have a commission plan for selling service plans but if you work in Copy Center then you will have next to no opportunities to sell them. For many customers you regularly go above and beyond the call of duty with no return. If you are doing any kind of design work they need to be paying at least $11 an hour. Most customers don't understand that their projects take time and as an employee you often do not get long stretches of uninterrupted time to work on them. Something that should take 20 minutes often ends up taking 2 hours since you are constantly stopping to help out on the registers or act as customer service desk.

    Extreme emphasis on getting perfect online customer surveys. The survey is a 1-5 scale and many of the questions asked are about things that are outside of your control. Getting a 4 on the survey counts the same thing as a 1. Demanding perfection is unreasonable. Pay is low, raises are yearly and are capped at 6%.

    Advice to Senior ManagementPay your employees what they are worth and streamline processes. I shouldn't have to jump between two completely different computer programs just order anything. Oh and don't send out newsletters about how the CEO is climbing Mt. Everest while I'm struggling to make ends meet.

    No, I would not recommend this company to a friend

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    Good job, bad pay, lots of pressure

    Tech Associate (Current Employee)

    ProsI love the actual work I do. I get to talk to people, find out what's going on in their lives, and recommend what would work well in their life. Most of the people you meet in this job are friendly. Some are downright fantastic to spend time with, the type of people you'd like to sit down to lunch with. Even excluding those, the vast majority are simply people either in a rush or not willing to express their personal skills.

    Something I haven't taken advantage of yet, but you get some great benefits right off the bat. Within a few weeks, I was told I'm allowed to go into a 401K (which, let's be honest, I'm working a job just over minimum wage so obviously I don't care about that right now), there's some minimal upping from government healthcare, and just two weeks in I was told I have a full week of paid vacation per month.

    If you need time off, you can take it with enough advance warning. Even if you don't manage to get it off, the people around you are willing to take, give or trade shifts. The weeks I was busy I could give shifts to people. The weeks I was free and just needed money I could get shifts from others to get me just shy of 40 hours (any more than that you're in overtime, and if you're part time they very much frown on that... in fact it's more like a growl).

    The employees that stay there more than a month tend to be people you'll like and be able to depend on for help while you're training. Your fellow employees are (almost always) great.

    ConsYou are not paid enough for what they are expecting of you. For eight dollars an hour, who on earth would care about the store's monthly sales reports? Yes, I get why the store manager cares. But why should I care? If we sell an extra laptop, but I don't get any sort of commission because I wasn't able to sell the customer on a Product Protection Plan (aka PPP, aka warranty, aka a waste of money in almost all cases), what is it to me?

    Of course you're going to get a few awful customers, that's par for the course in any retail job. The big issue with OD is the manager's (I'm sorry, L.O.D.'s) obsession with reaching the numbers. We need to have an 85% satisfaction rating in our customer feedback surveys. This means that getting a 4 out of 5 is actually bad for the company's score, yet you're expected to give feedback cards to every single customer. It's a double edged sword. If you only hand the cards out to customers who you feel will give you a great review (you made a wonderful personal connection, they had a problem that you spent a lot of time on and managed to fix, etc) you get trouble for not handing out enough survey cards. If you hand out survey cards indiscriminately, your name could be attached to a survey that is less than perfect, and you're noted for that as well.

    Our store has all these goals: reach X amount in tech sales, reach Y amount in Copy and Print, etc. And there is absolutely no incentive for any employee to help reach those goals. Hell, if you sell a giant product in technology and they don't buy a PPP (Product Protection Plan) you may not even get a commission. And the commissions you do get aren't life changing (this is, of course, assuming you're in tech sales, the only department that actually sells things that make commission. If you're in Copy and Print, no such luck).

    Your store WILL be overstaffed for the slow times, and overwhelmingly understaffed for the busy times. There's one manager on duty at all times, VERY RARELY two at the same time. This may not seem like a big deal, but consider the possibilities (all of which I've actually experienced): the technology person is busy with a customer, so the manager is forced to cover the next tech customer. I've been in one of these sales that has lasted nearly two hours, and since customer satisfaction is number one, we can't bail on a sale. So our manager may be indisposed for a long time. We need managers and their codes for such trivial things as returns over a certain price, coupon discounts over a certain amount (even if the coupon is something they have in their hand), any issue a particular customer has, etc.

    As far as the social environment goes, maybe this is just the store I work at, but while we're allowed to be nice to each other, if we manage to stand together long enough to strike up a legit conversation, most of the managers will try to break us up to do work that isn't even work, even if there's no reason to move. C'mon, let us have some down time.

    Advice to Senior ManagementThis is a good job, stop making it so frustrating. When it comes to the cash register, customers should be able to select credit over debit on their own. Cashiers should be able to select whether the receipt is printed or emailed, since 99% of the time we're instructing the customers anyway, so let's save us all some time and hassle. And forget the notification asking if we bought stamps, give us one to ask if we asked for their Depot rewards number. I guarantee you, we forget that far more often.

    Stop the pressure on cashiers to do the upsell. Spend an 8-hour day cashiering, then tell me it's still a great idea to push stamps, a ream of paper and printer ink on every single customer. Some people very obviously want to just get the hell out of there, pushing products on them just gives them a negative impression of us as pushy people. NOT EVERYBODY WANTS THE UPSELL! I totally get asking somebody who is buying ink to get paper. Same with a printer. But THEY CAME IN FOR PENS! They don't want a twenty pound ream of paper.

    Seriously, every single manager for this company making these policies should spend an entire, eight hour day, working in each of these positions. Spend a full day trying to push reams of paper to people spending 98 cents on a folder, or obviously just trying to get a roll of register paper and get out.

    Don't get me wrong, the job itself is awesome. I love what I do. I HATE the way you make me do it.

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    Good Management but No room for movement

    Sales Consultant (Current Employee)
    Knoxville, TN

    ProsThe company has paid vacation, benefits available for part time and full time, and flexible schedules

    ConsThere is no room to move up in the company. Middle management is dominated by people who have hired in from other retail locations or been there for years

    Yes, I would recommend this company to a friend

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    Great opportunity to grow as a Manager.

    Associate Manager (Current Employee)
    Las Vegas, NV

    ProsGreat environment, reasonable prices, price matches, great policies, and great HR staff.

    ConsLike any other retailer, its going to be great some days and not so great other days. Customer service is always a hit or a miss. Wish there was more training sources from a technology standpoint.

    Advice to Senior ManagementI dont have any advice for my bosses.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    it is a fast paced, multitasking area that can be stressful but is mostly fun

    Anonymous Employee (Current Employee)

    ProsThe store management and associates make working there fun.

    ConsThe pay is low and there are only a few full time positions other than management. Work hours are kept as low as possible. Training is all computer based and not much help for the real world of copy and print. On the job, sink or swim is the main training. Not great for sure.

    Advice to Senior ManagementStore management is great, it is the corporate execs that need to know what it is like to work in a store. More money should be spent on hiring employees and paying existing employees better. Customer service is the main goal and if we had more employees we could give even better service and grow sales. Equipment needs to be updated and in we need a few more computers. Customers are constantly having to wait for an available computer in order for us to print their file.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Place to move up!

    Sales Consultant (Current Employee)
    Torrance, CA

    ProsSales experience is one of the pluses of working here.

    ConsSome of the cons are: The pay is very low for the amount of work you do here.

    Advice to Senior ManagementTrain,Train,Train your employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Account manager

    Account Manager (Current Employee)

    ProsGood Co-workers, great customers.

    ConsLots of turn over, processes change frequently.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Place to Work!

    CSM (Current Employee)
    Mount Vernon, WA

    ProsI enjoyed the atmosphere and the management. I loved the friends that I made there and the opportunities that it gave me to grow while attending college.

    ConsSo many people love working here that upward mobility will only be achieved through relocation. They also went to the kiosk hiring system. Big Mistake

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good place to start!

    Anonymous Employee (Current Employee)

    ProsGreat people with a true focus on working together as one team to accomplish company goals. Culture and values of company are very important to executive leadership.

    ConsVarying levels of investment from mid-level manager's for professional growth of their employees. Often times a "do more with less" philosophy.

    Advice to Senior ManagementHold mid-management to higher standards for investing in their people and teams to provide clearer avenues for professional growth.

    No, I would not recommend this company to a friend

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    Great place to work

    Logistics Specialist (Current Employee)
    Springfield, IL

    ProsDedicated people, wanting to make the customer's experience memorable. Constant studying of products to assist customers in buying decisions.

    ConsLack of testing for deploying of new technology. Some systems are outdated.

    Advice to Senior ManagementPlease fully test updates to operating systems to increase growth in customer sales. There's nothing worse than using newly deployed technology and finding out that the tech is partially unusuable.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Office Depot – Why Work for Us?

The company has combined annual sales of approximately $17 billion, employs about 66,000 associates, and serves consumers and businesses in 59 countries with more than 2,200 retail stores, award-winning e-commerce sites… Full Overview

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