Office Depot

  www.officedepot.com
  www.officedepot.com

Office Depot Reviews

Updated December 12, 2014
Updated December 12, 2014
1,511 Reviews
2.8
1,511 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Office Depot Chairman & CEO Roland C. Smith
Roland C. Smith
208 Ratings

Review Highlights

Pros
  • Company is well focus to create customer service as their number goal (in 67 reviews)

  • Flexible Schedule - Basically get to create you own schedule (in 55 reviews)


Cons
  • Upper Management is not concerned with anyone developing their career (in 71 reviews)

  • Minimum wage employees are hard to get great results like the company wants (in 66 reviews)

More Highlights

384 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Depends on local management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist I in San Francisco, CA
    Former Employee - Customer Service Specialist I in San Francisco, CA

    I worked at Office Depot part-time (more than an year)

    Pros

    Emphasis on customer service, so they will train you from scratch if you have good personality. Like most big-box, experience and opportunity largely depends on local management and co-worker, and I had pretty good ones. Flexible hours, so it's good for family. They use radio, which is really helpful.

    Cons

    One words: understaffed. Company cut so many hours the manager don't know how to maintain the store. Management, work hours, and number of staff changes frequently. Everyone "multi-task" due to lack of workers, so no one knows their own department and works too much for one person.

    Advice to ManagementAdvice

    Either reduce the services provided or add staff. If the company advertise customer service, then quality should be value over quantity.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Good place for experience but not for a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Experience Manager in Blue Springs, MO
    Former Employee - Customer Experience Manager in Blue Springs, MO

    I worked at Office Depot

    Pros

    It is a great place to learn about customer service. If you are a manager you will learn a lot about investing in your customers. They are hard core about making customers happy.

    Cons

    The downfall to Office Depot is that they don't invest in their employees the way they do in their customers. They overburden employees and offer very little compensation for what they ask. Management above the store level has very unrealistic expectations.

    Advice to ManagementAdvice

    The part time employees are the backbone of the company. A great customer experience relies on quality and motivated employees. Treat them right and you will have a great customer experience. You will also have a large pool of great employees to choose from for future management.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in San Ramon, CA
    Current Employee - Assistant Store Manager in San Ramon, CA

    I have been working at Office Depot full-time (more than 5 years)

    Pros

    A job that pays something

    Cons

    This job is really lame

    Advice to ManagementAdvice

    Run away from this job

    Doesn't Recommend
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    Long tenure at OD with no plans to return back

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer in Boca Raton, FL
    Former Employee - Senior Developer in Boca Raton, FL

    I worked at Office Depot full-time (more than 10 years)

    Pros

    Most people I interacted with are well meaning and easy to get along with.

    Cons

    Management pretty much runs the place like an episode of the Sopranos.

    Advice to ManagementAdvice

    The vast number of stores is a strength. It may sound counter intuitive but this is precisely where giants like Amazon do not have an edge. Adapt stores to the new landscape of what it means to supply the office and fight the competition where your strength is.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Not a very good one

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Minneapolis, MN
    Current Employee - Manager in Minneapolis, MN

    I have been working at Office Depot full-time (more than 10 years)

    Pros

    5% commission on tech services

    Cons

    low pay, only part time. Stressful environment

    Advice to ManagementAdvice

    list to you coworkers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    over work under paid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Office Depot part-time

    Pros

    Not enough pay for what you are doing.

    Cons

    Great way to lean and experience creating templets and print jobs.

    Advice to ManagementAdvice

    raise the pay in copy and print. people at Ups and other print stores get paid twice they amount you paid us.

    Doesn't Recommend
    Neutral Outlook
  8. 1 person found this helpful  

    Not Alot of Support from Corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Naperville, IL
    Current Employee - Store Manager in Naperville, IL

    I have been working at Office Depot full-time (more than 10 years)

    Pros

    It's better than most retail.

    Cons

    No support from corporate as far as in stocks and getting supplies. No equal pay among managers with more experience. Managers who are brought in from outside the company are making more than managers who have worked from the bottom up. Two many things going on at once. New memos, new guides, new policies, new procedures coming out everyday. Most stores are too understaffed to get everything done.

    Advice to ManagementAdvice

    Get rid of all the extra BS and let us just take care of our customers. Pay your managers what they are worth. Appreciate the good ones and get rid of the bad ones.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    It's an okay place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Specialist in Topeka, KS
    Current Employee - Logistics Specialist in Topeka, KS

    I have been working at Office Depot part-time (less than an year)

    Pros

    Job is easy and time passes by. The costumers that come in are mostly regulars and know them on first name basis.

    Cons

    Pay is low. Managers pick favorites and shows signs of sexism in a workplace. If you ask for help other co workers will ignore you. Poor communication between management. Very high turnover rate. People blaming and pointing fingers for stuff you didn't do.

    Advice to ManagementAdvice

    Better communication and managers need to get there stuff together and respect their employees instead of looking down to them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Meh.

    • Work/Life Balance
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Office Depot part-time (less than an year)

    Pros

    Awesome coworkers, wonderful customers, easy tasks.

    Cons

    Store manager was extremely rude

    Approves of CEO
  11. 4 people found this helpful  

    Changing for the worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL

    I worked at Office Depot full-time

    Pros

    Good pay. Good talent. Decent experience. Decent work-life balance. Decent benefits. Room for growth. Looks good on your resume.

    Cons

    Typical corporate atmosphere with typical incompressible beauracracy. To be expected. However there has been a shift very recently to the hard right, particularly in their HR policies since new CEO and merger with Omax went through. Employees are watched closely and encouraged to call hot lines if anything is amiss. The best talent in eCommerce have left in the past 6 months and there has been a round of firings with some of the last highest performing talent, leaving a gaping hole filled with mediocrity. This is still a decent company but if you are an innovative, talented, younger professional you might be happier elsewhere (like Austin or West Coast). If it's the only job in town take it for what it's worth, it's comfortable if you keep your head down.

    Advice to ManagementAdvice

    No advice to management. It is what it is. This is not Apple or Nest and never will be.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Office Depot? Share Your Experiences

Office Depot

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.