OfficeMax Grand & Toy Reviews

Updated May 14, 2015
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Garry Wood
2 Ratings

10 Employee Reviews

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  1. Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)
    Current Employee - Customer Service Representative in Edmonton, AB (Canada)

    I have been working at OfficeMax Grand & Toy full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Lots of great people. Latest available shift is 9:30 to 5:30, They don't ask you to work evenings and weekends and no working holidays.

    Cons

    repetitive, Many phone calls, strict "customer Is always right" kind of feel, Not much movement. not much chance to get over time. Strict employee rating system.

    Advice to Management

    At this time there really isn't a whole lot of advice that I would be able to give for the management, at which would make much of a difference.


  2. Great people who care about the customers although poor senior management continues to drag the company down.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Business Account Representative in Vancouver, BC (Canada)
    Current Employee - Sales Business Account Representative in Vancouver, BC (Canada)

    I have been working at OfficeMax Grand & Toy full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work with, good benefits and reasonable comp plan.

    Cons

    Extremely poor, almost incompetent, senior management with absolutely no long term vision. Every decision is made based on increasing the bottom line in the next 30-90 days. No raises for years and years. Support has been completely removed with quality people laid off to be replaced by lower salary people. Few to no advancement opportunities. Do not listen to their employees or their customers.

    Advice to Management

    Develop a long term plan and stick with it. Have a vision that extends past the next 3 months.


  3. Accounts Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at OfficeMax Grand & Toy full-time

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Reputable company, great middle management and friendly working environment

    Cons

    Out-dated technology & software, increasingly competitive market that is not congruent with current bonus structure.

    Advice to Management

    Invest more in technology and capital. Put maximum effort into expansion categories.


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  5. Grand and Toy retail store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at OfficeMax Grand & Toy full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    They are trying many different things to turn things around.

    Cons

    Going through hard times, mass layoffs with little notice. Owned by Office Depot which also isn't doing well.


  6. great promotions if you stick with it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Toronto, ON (Canada)
    Current Employee - Account Manager in Toronto, ON (Canada)

    I have been working at OfficeMax Grand & Toy full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    -very large company.
    -everyone needs office supplies
    -hire within

    Cons

    -declining industry
    -slow to make decisions
    -not enough support from the USA

    Advice to Management

    leverage officemax


  7. Poor Canadian leadership at a shrinking company in a declining industry

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)

    I have been working at OfficeMax Grand & Toy

    Pros

    At the highest level, the marketing strategy is defined by two customer segments - small and large. If you are good at selling a plan attached to this - even if it has no real metrics for success or failure - you will have a long tenure with little professional satisfaction. The Business Development and Sales teams are the only reason that any salaries are paid. Work for them.

    Cons

    Absent leadership with no accountability to the the parent company. Money is lost year after year with no change in senior leadership - only job losses for those who are required follow their direction.

    Advice to Management

    Marketing senior leadership (Director and above) need to be accountable to hard numbers. Ensure that at the start of the year, senior leadership has put in place a detailed plan, created with the knowledge and buy-in of employees. Break the plan down to quarterly goals and allow employees the ownership and respect to see these goals through without disruption or priority change.


  8. Struggling company - very challenging place to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager
    Current Employee - Category Manager

    I have been working at OfficeMax Grand & Toy

    Doesn't Recommend
    Doesn't Recommend

    Pros

    They have a lot of good people and a strong infrastructure. Organization has a lot of unrealized potential and could regain a lot of their market position witht the right management.

    Cons

    Extremely political environment. Layoffs have gutted the "working staff" but have left management completely intact. There is literally no one left to do the work and those who remain are at the end of the rope. The prevailing sense is that management feels everyone is replacable and if you are not happy with the conditions they would be more than happy to find someone better to replace you.

    Advice to Management

    Managers are great but they don't do the work of the business. If you work your staff to death they will continue to leave along with your only hope of regaining the companies strength.


  9. Great

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)

    I have been working at OfficeMax Grand & Toy

    Recommends
    Recommends

    Pros

    great peoplegreat peoplegreat peoplegreat people

    Cons

    slow promotion chartslow promotion chartslow promotion chartslow promotion chart

    Advice to Management

    listen the store associateslisten the store associateslisten the store associateslisten the store associateslisten the store associateslisten the store associateslisten the store associates


  10. Easy going fast paced environment with opportunity for professional growth for those outside of sales (account managers)

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ecommerce Coordinator
    Current Employee - Ecommerce Coordinator

    I have been working at OfficeMax Grand & Toy

    Recommends
    Recommends

    Pros

    Growth opportunities.
    Great coworkers and friendly environment.

    Cons

    Mediocre benefits you pay for yourself.
    Work like balance for sales support associates is not great.
    Under average salaries.

    Advice to Management

    Need to walk the talk.
    More communication from upper management. Tend to find out about changes after they've been implemented or decided upon.
    Keep your employees in the loop and not only can we better support new strategies, we can provide our expertise to ensure good decisions are made.


  11. Review

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OfficeMax Grand & Toy

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Good training, great co-workers and good teamwork enviroment.

    Cons

    Unrealistic pressure and expectations. Not enough recognition given to those who are trying.

    Advice to Management

    More encouragement to employees



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