OfficeMax Reviews

Updated August 22, 2014
Updated August 22, 2014
992 Reviews

2.8
992 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Roland Smith
104 Ratings

Review Highlights

Pros
  • The work-life balance changed with the season (in 25 reviews)

  • Most of the associates that you work with are fun to work around (in 15 reviews)


Cons
  • Naperville HQ closing as position relocate to new Office Depot Office Max HR in Boca Raton (in 38 reviews)

  • During that period the number of upper management roles continued to grow (in 36 reviews)

More Highlights

577 Employee Reviews Back to all reviews

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  1.  

    A long road with a bad ending.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Naperville, IL
    Current Employee - Store Manager in Naperville, IL

    I have been working at OfficeMax full-time for more than 8 years

    Pros

    Working hours, People you work with in store.

    Cons

    To many changing ideas. Too much time spent changing things not enough focusing on the customer.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    New Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Consultant-Store Operations
    Current Employee - Senior Sales Consultant-Store Operations

    I have been working at OfficeMax full-time for less than a year

    Pros

    Compensation, work life balance, jod opportunities.

    Cons

    It is retail. No retail job is perfect.

    Advice to ManagementAdvice

    Continue to take care of employees at the store level.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    It is a good company to work for with an interesting atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at OfficeMax part-time for more than 8 years

    Pros

    Flexible scheduling for those in high school and college as well as chances to transfer if need be.

    Cons

    It is not a place for those who get stressed out easily. There is also little recognition for those who have been there for more than just a few years.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Northridge, CA
    Current Employee - Anonymous in Northridge, CA

    I have been working at OfficeMax full-time for more than a year

    Pros

    Friendly environment would recommen to other to work here

    Cons

    As we know retail will always have it's ups and downs , great costumers and bad ..

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    An excellent stepping stone for young and eager employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Logistics Associate  in  Woodbury, MN
    Current Employee - Logistics Associate in Woodbury, MN

    I have been working at OfficeMax part-time for less than a year

    Pros

    Provides quality training on technology, office products, and computer services. The learning curve can be as shallow or as deep as you want it. If you're willing to learn, there will be someone there to teach you.

    Cons

    All processes are hindered by outdated systematic obstacles. The recent merger with Office Depot has introduced Windows 7 OS to the new computers and there are hopes that the new registers (which were said to run on IPads) will drastically make things les cluttered. Future promises seem to resolve these current cons.

    Advice to ManagementAdvice

    Consider integrating newer technology to compete against primary competitors.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Values and Ethics. Low Pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Consultant  in  Chandler, AZ
    Current Employee - Sales Consultant in Chandler, AZ

    I have been working at OfficeMax part-time for more than a year

    Pros

    Great people, Fun Atmosphere, Nice products, Work-life balance is really good and They really work around your schedule. Its perfect. Especially if you're in school; College or High School.
    You learn about sales, inventory, truck, product displays and management, sets of EC, POG, TECH, and well theres so much I could mention but you really do learn a lot from this enviroment. If you like to start drama and just wanna play around I SUGGEST YOU GO ELSEWHERE. You can joke around and have fun but don't start FIRE and expect to get off easy. Communication is really IMPORTANT. You can always ask QUESTIONS.

    Cons

    Low Pay when you do so much work.
    If you start off as Cashier all I have to say is ask to do something otherwise you'll get bored ASF.
    Due to Customers Feedback (Negative especially),
    OfficeMax MaxPerks Card - MaxPerks need to show rewards or points on cashiers screen
    instead of having customers check and print them out..

    Advice to ManagementAdvice

    Its not advice to Management because they actually do a lot and pay well attention. its more of advice to HR and OMAX in general because if you really want to keep good employees you should pay more because its not enough and I know a lot of employees complain about it but employees especially Sales Associate and Sales Consultants should get paid more than a measly... minimum wage. The raise is alright but its like a couple of cents. Like c'mon really? Also, I noticed customers are always complaining about the rewards program. Many employees and even customers have tried to talk about how they're rewards don't show up on the cashiers screen and that other retail stores FOR EX., CVS, Walgreens, Staples, etc. While we as a company cannot even tell our customers how many points or rewards they have. I can't tell you how many customers complain about the MAXPERKS CARD.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Found some amazing mentors and learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Naperville, IL
    Current Employee - Account Manager in Naperville, IL

    I have been working at OfficeMax full-time for more than 3 years

    Pros

    In my group they understand work life balance. The personal growth is very strong in my department and we support each team member's success.

    Cons

    Some of the leadership is questionable.

    Advice to ManagementAdvice

    learn to be in a role that is best suited for you instead of pretending to understand

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Stuart, FL
    Current Employee - General Manager in Stuart, FL

    I have been working at OfficeMax full-time for more than 5 years

    Pros

    Opportunity to advance. You feel like destiny is in your hands.

    Cons

    Job security. We are in transition and no one feels safe.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Nonmanagement positions are great only if you're in school or serve as supplementary income.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Impress Associate  in  Austin, TX
    Current Employee - Impress Associate in Austin, TX

    I have been working at OfficeMax full-time for more than a year

    Pros

    I've worked in 3 different retail locations, as a print center employee in two of them. Hiring process was fast, especially with prior experience. Flexible scheduling as long as you get your requests in early, decent and considerate management depending on the store, commissions available, awesome coworkers and a low turnover rate in well-managed stores.

    Cons

    Well, it is retail and therefore the customer is always right, even when the customer is wrong.

    Skill levels in the printing department are highly variable as it is an entry-level job with on-the-job training, often in a trial-by-fire fashion wherein you're tossed into the mix and allowed to sink or swim. There is a LOT to learn. Some customers will become accustomed to a highly able employee and get very upset if another's skill level isn't on par - which is often, especially since most floor associates and even managers will have a limited ability to run the department.

     When you're a full-time employee, you are barred from having any scheduling restrictions and the pay is too low to be livable unless you're in management. We are open every single day except for Christmas. You have the option of working in the middle of the night on Thanksgiving for the blessing of not having to open at 4am on Black Friday, but you will still have to close that night.

    There is an overbearing amount of pressure put on you. You'll have a whole ton of projects to complete, 5 customers waiting for service because, for the most part, there's only one person in the print department at any given time and only one computer to work with so that even if you get help, half the people still have to wait and everyone wants to spend a half hour with you, and THEN you have to pitch any applicable extended warranties while checking out (less so in printing, and the commission for most of it is almost negligible), THEN make sure that if they aren't members of the convoluted loyalty program you try to sign them up while explaining the (few) benefits, THEN make sure that you offer at least one or two of the many services (GoDaddy, credit card processing, payroll processing, cloud storage), THEN attach to their ticket and advise them of the free PC health check (sorry, no Apple products or mobile devices), THEN circle the activation code for their new loyalty card, THEN circle the survey code and write your name on the receipt so you can get a small pat on the back if they do it and mention your name, all while your next 4 customers are tapping their feet waiting to receive service. Every time.

    Prices are high, even with the sliding scale of an employee discount - 30% for computer services making them almost affordable if you're not at all computer savvy, 20% for snacks, 10% for general supplies, furniture, and print services, and 5% for electronics EXCLUDING computers. They want you to charge a minimum of $30 just to show someone a keyboard shortcut, which is not commissioned. They want you to charge $1.10/min for any amount of setup/typing time which is also not commissioned, regardless of how much work you put in.

    Since the merger happened, tasks have been handed down to store-level management to enact ridiculous metric-building exercises like daily employee observations/reviews that then require them to dissect every aspect of your customer service, ultimately taking time away from your customer service and having you recite a daily commitment to excellence and boosting numbers every time you clock in. The old DM was very friendly and made sure he knew every associate personally (LOVED YOU S.M.!), and the new DM has never so much as said a single word to me in the 4 or 5 months that he's had this position. I don't even remember what he looks like.

    Advice to ManagementAdvice

    Please take some of that high profit you're making in your print departments and re-invest it so that there's more coverage, and more ability to take care of multiple customers at once. Be a little more forgiving if we aren't offering every single service and program under the OfficeMax sun when we have a line of customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Did not care about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OfficeMax full-time

    Pros

    Location and thats about it

    Cons

    Management, Hours, No incentives, No raises

    Advice to ManagementAdvice

    `

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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