OfficeMax Reviews

Updated August 31, 2015
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3.0
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Roland Smith
120 Ratings

Pros
  • They activity promote a work life balance (in 33 reviews)

  • Had a reasonably flexible schedule if you knew what you were doing (in 41 reviews)

Cons
  • merger with Office Depot moved company HQ (in 47 reviews)

  • Upper management is slow to react to solve problems (in 40 reviews)

More Pros and Cons

717 Employee Reviews

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  1. Helpful (1)

    Great until Office Depot took over

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Manager
    Current Employee - Customer Service Manager
    Recommends

    I have been working at OfficeMax full-time

    Pros

    Office max cared about their employees. Best. store manager i have ever had

    Cons

    Office Depot does care about employees at all


  2. Senior Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Marietta, GA
    Current Employee - Anonymous Employee in Marietta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at OfficeMax full-time (Less than a year)

    Pros

    Easy to learn systems and procedures. Upwards mobility from within the company. Open-door policy. Minimal office politics compared to many other top companies at the retail level.

    Cons

    Scheduling time-off two weeks in advance might not be easy for people who do not live by their calendar. Managements inability to duplicate respectable "Time-Management" skills within their subordinates can make for a very long day/week.

    Advice to Management

    Time-Management is the most essential skill to obtain/duplicate in a retail environment. Acquiring and then teaching this skill to your subordinates, or hiring individuals who already have it, ultimately becomes the game changer for stores.


  3. Low Pay, Few Hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Griffin, GA
    Current Employee - Sales Associate/Cashier in Griffin, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OfficeMax part-time (Less than a year)

    Pros

    A lot of the people who work there are great, and having the first look at sales items can come in handy, especially if you have another job or your own business.

    Cons

    They will pay you the lowest amount they can get away with paying you, and then they will try to squeeze as much work out of you as possible in as few hours as possible. Full-time employment is typically reserved for managers, so don't expect full shifts or benefits. If you work less than 6 hours on a shift, they aren't required to give you a break, so you'll have to depend on the kindness of your manager on shift if you want a meal. Don't even think about working the Impress Center (print services) if you value your health. They work long shifts with no breaks and handle the largest amount of customers at one time.

    Advice to Management

    Learn to treat your employees like people instead of numbers. If you want people to actually care about your profits, rewards programs, and merchandise, you have to actually give them enough money to support themselves. People are willing to work hard for their money if you pay them enough money to make their work worthwhile. In my time at OfficeMax, I've spent time talking to 15 other employees, and only ONE of them is satisfied with his job. I'm certainly not satisfied, so if you only have 1 out of 16 employees happy, you're doing something terribly wrong.


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  5. Helpful (2)

    Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OfficeMax full-time (More than a year)

    Pros

    Good work life balance, wonderful team.

    Cons

    The merger in 2014 was hell, and with another possible merger in 2016 ...


  6. Disappointing.

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at OfficeMax part-time

    Pros

    Hours aren't bad when payroll isn't playing games.

    Cons

    A typical day at work isn't generally so bad, depending on who you are working with. Often, there are menial tasks that need to be done which is fine but grows tedious and produces no major results in the long run. Too much focus on surveys and rewards cards that are thrown away by customers anyway as are business cards. As for being a salesperson, it's often hard to answer customers questions that exceed your product knowledge because asking for help is basically a waiting game as the chatter on the personal earpiece is often difficult to maintain focus and or get a word in edgewise due to the amount of chatter that is unnecessary. It's always about numbers, protection plans, essential kits, etc. Which generally makes selling feel artificial and forced like you are a used car salesman. Rather than letting it feel naturally because you are constantly told to add it on and feel pressured as a result. In turn, that pressure is added to the customer and leads to a lukewarm experience.

    Advice to Management

    Stop pressuring sales people and cashiers to constantly sell the aforementioned e kits, warranties, etc as they generally annoy the customer. Put TRUST in the associate to do it naturally, rather than shove it down their throats. Treat people better, just because a sign is slightly crooked does not give you a right to publicly berate them. They are your employees, not your children.


  7. Helpful (1)

    Store manager

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Omaha, NE
    Current Employee - Store Manager in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at OfficeMax (More than 3 years)

    Pros

    Great retail hours/ Good pay

    Cons

    Company is having a difficult time with Office Depot merger and now Staples is trying acquire both companies

    Advice to Management

    Quit worrying about ways to save your jobs and pay attention what is happening in the field.


  8. Helpful (1)

    Office Max

    Current Employee - Anonymous Employee in Naperville, IL
    Current Employee - Anonymous Employee in Naperville, IL

    I have been working at OfficeMax full-time

    Pros

    Ability to stand out if you are a smart and hard working individual.

    Cons

    Culture has become kind of complacent due to acquisitions over the last couple of years.

    Advice to Management

    Foster a culture that rewards and implements best practices in other areas to improve business performance.


  9. Customer Experience Managers Perspective

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Manager in Phoenix, AZ
    Current Employee - Customer Experience Manager in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at OfficeMax full-time (Less than a year)

    Pros

    Great co-workers, Decent support from district and corporate, pretty reasonable sales goals, fairly good services mix for customers means we can generally get them what they need, good in the moment support from leadership and decent benefits Not bad as a part time job at all

    Cons

    Insufficient staffing, meaningless job role distinctions for store level management, Inventory systems are a mess, pay is mediocre at best, overly complicated key performance indicators and a culture that is based on trying to be competitive with BigBlue and Rainforest without the willingness or ability to follow through

    Advice to Management

    Overall, the business plan is well rounded and workable, however the lack of any form of inventory or warehouse team at the store level cripples productivity. Even a small part time team to set the weekly ad, put out inventory from shipments and take care of planogram updates once a week would free us up to do our jobs and make you money. You give us the tools to delight clients then keep us too busy to use them to their full effect.


  10. Store manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in San Antonio, TX
    Current Employee - Store Manager in San Antonio, TX
    Positive Outlook
    Approves of CEO

    Pros

    Great management team throughout the company. The leadership are at the core trainers and very easy to work with.

    Cons

    Must be fluid to be balanced manager. The expectations are always changing with multiple changes in the same programs

    Advice to Management

    Be a well balanced informed manager


  11. Logistics Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Associate in Wichita, KS
    Current Employee - Logistics Associate in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at OfficeMax part-time (More than a year)

    Pros

    Fun environment with great people. Good job for high school or college.

    Cons

    The music playlist are never ending and the music is horrendous...and youcan't listen to your own.

    Advice to Management

    Keep your head up and keep showing Office DeToilet who actually is the better of the two.



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