OfficeMax
2.7 of 5 936 reviews
www.officemax.com Naperville, IL 5000+ Employees

OfficeMax Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

2.7 936 reviews

                             

49% Approve of the CEO

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Roland Smith

(85 ratings)

36% of employees recommend this company to a friend
249 Employee Reviews Back to all reviews
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    Merger with Office Depot and going downhill

    Anonymous Employee (Current Employee)

    ProsGood people at my location

    ConsConstant change and never gets better. Too much expected in this environment.

    Advice to Senior ManagementWe aren't in an office or even field management position. We pay the price of dealing with anyone who walks in the door and retail hours all with decreasing hourly pay. How can you really keep expecting more?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Print Production artist at OfficeMax

    Print Production (Current Employee)

    ProsWork experience in graphic design and print production. Voted most ethical company!

    Flexible hours

    ConsNo true advancement opportunities when already inside the company! They only allow a 20percent wage increase per promotion even though there are base pay for hiring out side workers. They do not meet base pay for internal hires / promotions. So get hired on at the highest possible if you plan to move up with in.

    They do not train Photoshop or Graphic Design instead they hire college graduates and keep them with in their pay grade (which is not much more than minimum wage). If you are a serious Graphic Designer then DO NOT work here, it is a resume killer. Retail Print Shops in general do not seem to build experience as it is not seen as true graphic design position to other shops and graphic design firms. This may not be true for every one, but having Staples and Max on my resume has not brought me opportunities but instead pigeon holed me. Graphic Designers beware!

    I would also like to add my manager also feels the need to constantly rub in college educated employees face's that he makes so much more money than them, even though he only has a highschool diploma. He abuses his power on a daily bases and it makes me sick to think he is the manager of a district training store.

    This job has taught me to not work at a place where they only require a highschool diploma or GED for its managers.

    Advice to Senior ManagementUp the bar a little bit, require that your management be educated and be more selective. Watch your district managers closely to make sure they are keeping a professional relationship with its managers and not building drinking buddies that they stomp out flames for when they do some thing wrong. Promote within and pay your people good money, give them base pay too... It is important to keep the employees happy because we are customers too. If you hire college educated employees in graphic design pay them competitive wages for print shops! Change your name and change the way people view your print shops, educate your people and pay them for their education! Value their educations!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Too many things to do at once

    Store Associate (Current Employee)

    ProsThere is never a boring time. Even when it is slow there is plenty to do. Managers seem to try to work around employee schedules.

    ConsOften you are told to do many things at the same time...and they often conflict with each other. For example: running the register, have to answer the phone even if you are ringing a customer out. Also, having to recover the store away from the register, but get "reprimanded" for not being their when a customer pops up. I've been with the company for a year and make only 15 cents more than when I started. I have yet to be trained for Impress or on-the-floor sales. The spiffs are for the assurance program and the only ones register folk get to tackle are those that the sales staff couldn't sell in the first place.

    Advice to Senior ManagementAnyone can answer the phone! Usually the calls are for managers or Impress. So why make the front end person liable when there are several customers in line???

    No, I would not recommend this company to a friend

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    Great job for college students

    Impress Associate (Former Employee)
    Tyler, TX

    ProsEnjoyed working with customers. Someone brought cake once. Close Knit Team. Close to my home. In-depth training per department.

    ConsHigh turnover, dated tech and software, gossip prone, low pay, miscommunication, dishonesty

    Advice to Senior ManagementBelieve in your employees. Invest for your customers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I would not suggest this to a friend.

    Store Associate (Current Employee)
    Memphis, TN

    ProsMy manager was a very considerate, understanding person. The training was not difficult. The hours were flexible. The customers were usually not too hostile, not overly friendly either though.

    ConsCo-workers would show you how the job was done but didn't want to work themselves. Also, it's a lot of just standing around because it never stays busy. The hours seem to drag on. The pay was one quarter over minimum wage.

    Advice to Senior ManagementAppreciate the good workers that have this job because it seems like the lazy ones are abundant. Lay out more things that would be useful to do during the day.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Print Production Associate for the ImPress Department

    Impress Associate (Current Employee)
    Leominster, MA

    ProsGood team environment, variety of tasks, good position to explore and mature in print and copy production

    ConsPoor training, felt ill equipped to perform as needed. Associates had little experience in print production, and the wages were too low to retain quality personnel.

    Advice to Senior ManagementWith regard to the Impress department, my Office Max experience, and the experience of impress customers was poor due to the lack of training and support intrinsic to print and copy production. It was as if impress was a "thing" management had to deal with but didn't understand.

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    My store is going downhill

    ImPress Specialist (Current Employee)
    Lake Geneva, WI

    ProsI like the work since I have an Associates in Graphic Design and I work in ImPress. I like the rapport I have built with the regular customers over the years as well.

    ConsStore management, pay rate and the ridiculous amount the yearly raises turn out to be. I mean you really can't round up from .6151 to .62. Advancement opportunities are zero to none. I applied for the Supervisor position in ImPress and they hired from outside the company.

    Advice to Senior ManagementKnow your print department! Only some of my managers know how to do anything other than basic copying and sending FedEx. I think that ALL management should be required to know more than that.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Big on potential, slow on delivery

    Impress Supervisor (Key) (Former Employee)
    Racine, WI

    ProsWith the diverse business plan that OMX has there is a great potential to gain experience in many different fields. You are given opportunities to experience the latest technology. Work in a friendly and, often times, fun environment. You get to meet many local business owners, freelancers, and entrepreneurs.

    ConsUnfortunately, everything is so heavily compartmentalized that by the time upper-management realize an employee has the ability or even just the interest in another area said employee has already had to move on to pursue other options or simply lost interest. Very limited training. Often times your opportunities to experience the latest technology come at the same time that you are trying to sell that technology to a customer.

    Advice to Senior ManagementYou claim you promote from within, prove it. Instead of waiting for busy employees to apply for positions they don't even know are available try actively seeking them out through their local store manager by listing qualities you are looking for and having them give recommendations. Invest in your employees. A 2 hour online training course is nice but 30 minutes with the actual equipment would be more worth while.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Antiquated and scrambling

    Pricing Analyst I (Former Employee)
    Naperville, IL

    ProsLot of change & turnover so getting in was easy

    ConsPressure to perform without corresponding pay. Outperformers not rewarded

    Advice to Senior ManagementTake of your people, salaries should be competitive

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    No.

    Sales Associate (Former Employee)
    Amarillo, TX

    ProsThe best part of this job is the customers. Every customer comes in knowing exactly what they want and just need to be guided in the correct direction. Most of these people are business related and picking something up for their company.. So they become regulars.

    ConsThe boss I had was never in the actual store. Our general manager had a ridiculous temper and stressed out over everything but had no answers on how to fix anything because he was never there. I was getting over 40 hours per week but was listed as a part time employee. I was not a manager, I did not get paid to be a manager, yet was expected to do manager things. Eventually when I asked to be promoted it was declined. I moved on.

    Advice to Senior ManagementRe evaluate your general managers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at OfficeMax reviews and ratings — including employee satisfaction and approval rating for OfficeMax CEO Roland Smith. All 249 reviews posted anonymously by OfficeMax employees.