OfficeMax Reviews

Updated July 30, 2015
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2.0
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Roland Smith
50 Ratings

Pros
  • They activity promote a work life balance (in 33 reviews)

  • Had a reasonably flexible schedule if you knew what you were doing (in 41 reviews)

Cons
  • merger with Office Depot moved company HQ (in 47 reviews)

  • Upper management is slow to react to solve problems (in 40 reviews)

More Pros and Cons

329 Employee Reviews

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  1. Racist homophobic liars

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Impress Associate
    Former Employee - Impress Associate

    I worked at OfficeMax part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Lots to learn about tech, good customers, fun to help people find the best solution.

    Cons

    You basically have to be best friends with management to get anywhere, be prepared to have HR blame you if you ever get harassed, get threatened with termination if you need medical leave but watch the guy who called you a racial slur all the time get promoted.

    Advice to Management

    Better pay, no more lying to employees about promotion opportunities, stop blaming sick people for being sick, enforce a zero tolerance policy on racism.


  2. OfficeMax review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Impress Associate in San Bernardino, CA
    Former Employee - Impress Associate in San Bernardino, CA

    I worked at OfficeMax part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    No micro management, not very many customers to deal with

    Cons

    Customers are often angry, upper management blames employees for failures but takes credit for success, too much emphasis on pushing credit cards

    Advice to Management

    Treat your employees with more respect


  3. sales consultants

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OfficeMax

    Pros

    laid back job, other than that no other problems with this job, the store was easy to maintain

    Cons

    managers down your throat, always had to sign people up for rewards cards and the discount is poor.


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  5. My time at OfficeMax

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OfficeMax full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent benefits for full time employees only, 35 hours guaranteed for full time employees only, inter-district communication is encouraged, freight system and protections are done well, resources for store upkeep are readily available

    Cons

    Sales goals are near impossible to meet, upper management is disorganized and nonresponsive to employee concerns, at- will employment clause has been abused by management, store training and goals are focused more on attachments than customer service, stores suffer from insufficient weekly schedule hours (forcing store management to cut personnel and/or pick up the slack themselves on salary), overtime is only available upon strict approval from outside store management, too much responsibility is placed on store management for conditions outside their control, vacation/sick pay is only available for full time employees after one year and is accrued at a meager fraction of total work time, blackout dates for time off equate to 8 weeks out of the year.

    Advice to Management

    To store management: please put your employees first, then your customers, then your P&L reports. A happy employee makes for a happy, returning customer, leading profits to rise and shrink to fall. To upper management: going through two mergers is highly complex, but your employees are what give you the numbers you need to keep your job, down to the base associate. Don't hound the stores over a 0.1% quarterly drop in store performance. A happy company makes a healthy company, which makes for a successful and profitable company.


  6. Good benefits, awful management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Manager
    Former Employee - Logistics Manager

    I worked at OfficeMax full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Decent pay Great PTO policy Good benefits

    Cons

    Inability to get suggestions/concerns above SM Quick to critize, slow to commend


  7. Decent job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Palm Beach Gardens, FL
    Former Employee - Sales Associate in Palm Beach Gardens, FL

    I worked at OfficeMax part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Helping out customers and meeting the customers needs. The company was an ok company to work for until the merger with office depot.

    Cons

    The store managers were mostly lazy and only came to work to receive a pay check then go home. ok company to work for

    Advice to Management

    Better people skills and stop hiring people when you don't have any extra payroll. Make certain that your employees are treated right.


  8. Worker Bee

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OfficeMax

    Pros

    As long as you do your job you will be fine, management only has an issue when problems arise or workers can't get along.

    Cons

    If you want to get anywhere in the company you need to look outside for another position as promotions are done by who you know and not what you can bring to the table.


  9. Barely making it

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Garfield Heights, Cuyahoga, OH
    Current Employee - Sales Consultant in Garfield Heights, Cuyahoga, OH

    I have been working at OfficeMax part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I like my fellow employees. Its a good job for someone who is in school or needs little hours/flexibility.

    Cons

    The pay is HORRIBLE especially since i have been there for over a year now. Have not seen even a penny added to the already pocket change that they pay. My store is ALWAYS understaffed-sometimes with only me and one other person to close the store. We have no store manager so I have absolutely no idea who to go to when I have a problem! Some of the other employees never want to work weekends which leaves only a few people to do it. Very short breaks with long shifts. My feet are dead by the time I come home. After the store closes- we are there 45 mins to 1 hour after doing "recovery," trash and other things that only take us 10 mins. The other 30 mins is waiting on managers to count registers by hand. I am disgusted every time I walk into the breakroom-its flies GALORE! Other employees fail to clean up behind themselves and our breakroom definitely reflects that! If i had a cari would go far away from there on my lunches-but i can't because $8.00/hr!!!!!!

    Advice to Management

    OPEN AND CLOSE THE STORE ITS NOT FAIR TO OTHER PEOPLE. Actually staff the store for both shifts, not just opening.


  10. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Clovis, NM
    Former Employee - Assistant Store Manager in Clovis, NM

    I worked at OfficeMax full-time (Less than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent starting pay. Flexible schedule.

    Cons

    Lousy commissions. Rarely promotes. Poor HR.

    Advice to Management

    Hire from within. District Mgr's hired from outside never work.


  11. Helpful (1)

    Not a bad place to work if you can put up with unrealistic sales expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Specialist (Key Holder) in Martinsburg, WV
    Former Employee - Sales Specialist (Key Holder) in Martinsburg, WV

    I worked at OfficeMax full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I was hired as the 'Sales Specialist' at an OfficeMax location, which is comparable to being a sales manager. Although my hourly pay rate was low (only $10/hour), the benefits offered as a full-time employee were very decent. Comprehensive health insurance, respectable vacation time accrual, somewhat flexible scheduling, and things like getting a discount on my AT&T phone bill for being an OfficeMax employee were nice.

    Cons

    Very poor hourly rate; for working a full-time, 40-hour-per-week schedule, I brought home only $600 bi-weekly after taxes, which isn't enough to support oneself by a longshot. Additionally, the training took a solid three weeks and consisted of a lot of "busy work" that didn't seem to pertain to much of my position's duties. As a sales manager, I was told to defer most of the sales to the associates and coach them in their selling ability, but then I was punished for having poor sales numbers myself, which didn't seem to make sense and was very unfair. Also, management doesn't seem to care what you sell so long as you attach the Max Assurance service plan on your sales, which is a tough sell to pitch to customers who already don't want to spend much money on the items their buying, let alone pay an additional premium on a service plan they don't feel has much value or is needed. Associates who luck into a service plan attachment are put on pedestals while the others are lectured for being unable to sell Max Assurance service plans; it's a vicious cycle. Finally, the fact that OfficeMax tends to charge much more than almost any other store selling the same products means that business is terribly slow unless it's back-to-school season, which management handles by forcing the sales associates to be more aggressive toward the few customers that actually come into the store; nobody likes when sales persons repeatedly harass customers and try to coerce them into buying things, but that seems to be a requirement of the sales associates. There's also a ton of gimmicky services--such as paying hundreds of dollars to essentially turn on a customer's laptop for the first time and put in their user information for them, which is a major rip-off--that the company is always pushing. It can make a $500 laptop cost $700 or more, and what customer wants to pay for things that they can do on their own in twenty minutes? Plus, half the fun of buying a new computer is taking the little bit of time to set it up when you get it, so these over-priced, unnecessary services are almost embarrassing.

    Advice to Management

    It would be a good idea to stop making the sales associates harass customers so aggressively as it's going to end up discouraging them from returning to the store. Also, the pointless services are a shameful way of bleeding the customer of additional money that they don't need to spend; the only time I can see such services being necessary would be if an elderly customer bought a laptop for the first time and didn't know how to use it. Otherwise, the reputation OfficeMax is getting is that they overcharge their customers and care only about getting every last dollar out of them that the company can get, which surely can't be the reputation OfficeMax wants. You should also pay your employees better, especially when foot traffic in stores is so low, meaning there's virtually nobody coming into OfficeMax to whom your sales associates can sell things.



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