Old Navy

  www.oldnavy.com
  www.oldnavy.com

Old Navy Reviews

Updated November 25, 2014
Updated November 25, 2014
1,454 Reviews
3.3
1,454 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Old Navy President & CEO Gap, Inc. Glenn K. Murphy
Glenn K. Murphy
365 Ratings

Review Highlights

Pros
  • You also receive generous discounts from Old Navy, Gap and Banana Republic (in 103 reviews)

  • The staff is fun to work with and there is an incredible employee discount (in 138 reviews)


Cons
  • Performance is based mostly of off how many Old Navy credit cards you sell (in 137 reviews)

  • Must know how to prioritize your time to achieve work-life balance along with respective DOR (in 34 reviews)

More Highlights

805 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It's challenging but a good career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Bridgeport, WV
    Current Employee - Assistant Store Manager in Bridgeport, WV

    I have been working at Old Navy full-time (more than an year)

    Pros

    The compensation is good compared to some other retailers

    Cons

    There is never enough time in the day to get everything done

    Advice to ManagementAdvice

    The company really cares about developing their people and helping them to become successful

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Pros and Cons to working in this retail area.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser
    Current Employee - Visual Merchandiser

    I have been working at Old Navy full-time (more than 3 years)

    Pros

    The people for the most part make it or break it. Great employee discounts!!!! Room for bonuses on the management side. Dress code is very laid back.

    Cons

    Pay can be on the low side especially for the amount of work you do. Almost every Old Navy store is hard on recovery. If you start off on the retail side it will be difficult to jump into corporate.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sellebrity in Portage, MI
    Current Employee - Sellebrity in Portage, MI

    I have been working at Old Navy part-time (less than an year)

    Pros

    The managers are the best I've ever had, and the people who work here are easy to get along with. You can develop really good relationships here. Management is very supportive and encouraging. It's a very comfortable and open relationship between sellebrities and their managers. Good discount. 25% at ON, 50% at Gap & Banana. If you work hard and show initiative, you will get more hours and trusted with more responsibility. Outgoing personalities thrive in this environment. Higher hourly pay than most part time jobs. Flexible hours.

    Cons

    Customers can be a pain. Store is almost always in disarray in some way. Can get tedious.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Perfect way to start your career. Gain knowledge of business strategies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Old Navy part-time (more than 5 years)

    Pros

    great atmosphere. meet new people.

    Cons

    scheduling conflicts. training. low compensation for entry level positions

    Advice to ManagementAdvice

    talk to the employees that are in the store. find out ways on how to improve the company. what works? what does not?

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Upper Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Old Navy full-time (more than 10 years)

    Pros

    Great pay
    Fun Environment
    Challenging Work
    Great peer environment
    Ability to use creativity
    Promotes from within
    Passion for volunteerism & social responsibility

    Cons

    Upper management changing priorities
    No work/life balance
    Losing the fun through increased pressure

    Advice to ManagementAdvice

    Less last minute changes

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Eh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Dallas, TX
    Current Employee - Sales Associate in Dallas, TX

    I have been working at Old Navy part-time (more than 3 years)

    Pros

    Coworkers - They either make your job amazing or horrible. I was lucky with amazing coworkers.
    Managers - Pretty chill for the most part and fun
    Pay - For a first time job it was pretty decent

    Cons

    Raises never were balanced. A lot of new people would get payed more than the people they asked to train them.
    They seem to forget that you are working their and going to school. So main focus should be school not work.
    You are easily replaced, so don't feel like you owe them something.

    Advice to ManagementAdvice

    Relax sometimes, I get it, it gets stressful at times but as a sales associate, this isn't my full time job. I'm a full time student first.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chattanooga, TN
    Current Employee - Sales Associate in Chattanooga, TN

    I have been working at Old Navy part-time (less than an year)

    Pros

    They will work with you, give you more hours if you're willing to work, and give you positive feedback. The pay is decent as well as the discounts. Great company benefits. The managers are always helpful as well as coworkers.

    Cons

    Closing sucks and sometimes it can be boring.

    Advice to ManagementAdvice

    Have a better closing tactic and adhere to employees' availability.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Fun, friendly environment, great discount, and good retail experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pricing Specialist in Bellevue, WA
    Current Employee - Pricing Specialist in Bellevue, WA

    I have been working at Old Navy full-time (more than 3 years)

    Pros

    I have had the opportunity to cross-train in nearly every role and find my niche. I really enjoy the work that I do. I love being able to see the difference that I can make for the store and for its customers as I do my job well. I feel that I can have fun and be myself at work. The employee discount is great and is valid at Gap, Banana Republic, and Old Navy brands. The environment is fun, and I love the product - it is easy to sell such great products at those great prices. Shifts are varied from early morning to late evening, so they can work around school schedules or a second job in most cases. My managers have generally been helpful, friendly, and interested in my personal improvement and have sought to give me opportunities to advance when possible. If you do your best to be a good employee, I have found that they will do their best to treat you well and respond to your requests for time off, more hours, etc.

    Cons

    The hardest thing for me has been inconsistency in scheduling - schedules come out weekly, just a few days before the new week starts, and you do not always know when or how much to expect to work in advance. Additionally, you work many weekends and holidays - the only day the store closes in the entire year is Christmas Day. Of course if you work retail that is to be expected, but it makes for a difficult work/life balance nonetheless. Pay rates start at no lower than $10/hour nationwide, but I think they could especially pay their management or for experience, etc. a little better (I am in middle management with over three total years with the company and I am English/Spanish bilingual and still only make $1 more/hour than a new hire) or have a better system for pay raises. (You are eligible for a pay raise only after 90 days of employment and only once a year at the end of the fiscal year, in July, with all raises based on overall store performance, not individual performance. The only exception I have seen is when I moved from sales associate to management I was given a raise.) I also struggled with the huge focus on selling the store credit card. I understand why it is important to store performance, but I was never that comfortable doing it - so just be aware that it is a big focus if you are looking at working here.

    Advice to ManagementAdvice

    I have two general pieces of advice. First, be more vocal about your concerns AND your compliments. I have noticed that many issues are discussed amongst management but never brought directly to the employee for resolution. If an employee is struggling in a certain area, talk to them about it, work with them to find out why and how they can improve, don't just stop scheduling them for those shifts. Also, I realized only after three years with the company that my efforts were being seriously under-appreciated. A transfer to a different location helped me to realize what a difference it can make to just thank an employee for their work, even if improvements can still be made. Second, I think that Gap Inc. is a great company and have truly enjoyed working here for three-plus years. However, I think sometimes there is too much emphasis on the bottom line and not enough on building a positive environment for your employees. For example, it is nearly impossible to get time off during the holidays. Though I do understand that it is the peak period for sales, we cannot perform well if we do not have the opportunity for good work/life balance. Some things are sacred - Thanksgiving Day, for example. It is ridiculous how long the store is open and how much the employees have to work, and I do not see a serious benefit to your bottom line. To my knowledge, November 2009 was one of the first years that the store was even open on Thanksgiving and since then the hours have extended and extended each holiday season until it has gotten completely out of hand. It's a national holiday, for heaven's sake! Just let us have two days a year to be with our families, please. This is just one example of something to consider when seeking to treat your employees more like people and less like tools for generating revenue.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Excellent

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Old Navy part-time

    Pros

    Very friendly, Up beat environment

    Cons

    Impatient customers , Busy hours

  11.  

    Overall great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Jackson, MS
    Current Employee - Operations Manager in Jackson, MS

    I have been working at Old Navy full-time (more than an year)

    Pros

    Fun work environment, excellent benefits

    Cons

    Unrealistic expectations a far as time tasks take.

    Advice to ManagementAdvice

    Try to set more realistic expectations.

    Recommends
    Positive Outlook
    No opinion of CEO

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