Old Navy

  www.oldnavy.com
  www.oldnavy.com

Old Navy Reviews

Updated December 19, 2014
Updated December 19, 2014
1,491 Reviews
3.4
1,491 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Old Navy President & CEO Gap, Inc. Glenn K. Murphy
Glenn K. Murphy
377 Ratings

Review Highlights

Pros
  • You also receive generous discounts from Old Navy, Gap and Banana Republic (in 103 reviews)

  • The staff is fun to work with and there is an incredible employee discount (in 138 reviews)


Cons
  • Performance is based mostly of off how many Old Navy credit cards you sell (in 137 reviews)

  • Must know how to prioritize your time to achieve work-life balance along with respective DOR (in 34 reviews)

More Highlights

148 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Company/Coworkers...Very Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sellebrity in New York, NY
    Former Employee - Sellebrity in New York, NY

    I worked at Old Navy

    Pros

    Coworkers were nice and supportive.
    Always an ability to be promoted.

    Cons

    Store manager highly disrespectful--barks orders all day. Almost every sentence that came out of the manager's mouth was a harsh command that was widely accepted as very rude! The atmosphere was always cheery, happy, and we could do better customer service until store manager showed up. Then, all the leaders became tense (not mean), but tense. You could tell they were all afraid of being yelled at (which was inevitable for most) or losing their job.

    Advice to ManagementAdvice

    Calm down. Everything will be alright. You can get your point across without being so disrespectful. Management seems to think the store's success is all because of the customers...that is not true. It is highly successful because of the work of their employees. When employees are calm and happy, they promote their store and sales proudly. They are able and willing to service customers because they want to be there. If there is always tension when the manager enters, then clearly, no one is working to the best of their ability to service the customers. They are working to not be yelled at or fired. They have no pride in what they do because their managers have no respect for them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Highly dissatisfied with the work environment and management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Brunswick, GA
    Current Employee - Sales Associate in Brunswick, GA

    I have been working at Old Navy part-time (less than an year)

    Pros

    Good employee discount and large amount of holiday hours.

    Cons

    Lack of training, incredibly short shifts, poor management, short breaks, unfriendly and degrading work environment, lack of communication of what is expected of you, very low pay, and always understaffed.

    Advice to ManagementAdvice

    Hire sales leads, assistant managers, and store managers more efficiently. Those who run the store should be held accountable to follow the company code of conduct and treat their sales associates with dignity and respect.

    Doesn't Recommend
    Negative Outlook
  3.  

    it's only about the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Old Navy Sales Associate in Hammond, IN
    Current Employee - Old Navy Sales Associate in Hammond, IN

    I have been working at Old Navy part-time (more than 10 years)

    Pros

    I'm still looking for the pro's

    Cons

    Money drives this company, they talk a big game, but they don't practice what they preach, to many experienced management people have left, they don't care about their employees, pay for new employees is crap

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful  

    boo this place is trash

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Old Navy part-time

    Pros

    they give you american currency

    Cons

    pretty much everything that happens

    Advice to ManagementAdvice

    don't suck

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Old Navy

    Pros

    Making good friends, learning a lot of new things and gaining experience

    Cons

    Store manager does not try to work with your availability, plays favoritism, expects too much from you when you know your limitations to working there.

    Advice to ManagementAdvice

    Try to understand that people have a life outside the store and that they might have another job, communicate and work with the people want to work there. Also to stop the favoritism, that is unprofessional.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Ehhhh..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Old Navy Sales Associate in Brooklyn, NY
    Former Employee - Old Navy Sales Associate in Brooklyn, NY

    I worked at Old Navy part-time (less than an year)

    Pros

    Great discount..
    ( I have to enter more than five words.. So here you go. )

    Cons

    I applied for full time and they put me in for seasonal.
    I told them my availability was for a specific time and they didn't respect that.
    The hours I would work in a day at some other place they would give me for the week.
    They hire too much people and don't have enough hours for anybody.
    15 minute breaks !
    They expect you to knock out the whole store in two seconds and fold great.

    Advice to ManagementAdvice

    Your employees work hard, extend the break, and raise the pay and hours.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shipment in Atlanta, GA
    Former Employee - Shipment in Atlanta, GA

    I worked at Old Navy part-time (less than an year)

    Pros

    The people you work with are charaters

    Cons

    Management was horrible at the store I was at

    Advice to ManagementAdvice

    Make sure you do background checks on all who are employed there b/c I was sexually harassed by a manager at the store u was at

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Pushing credit cards when you know it's a disadvantage to the customer is poor customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Old Navy Sales Associate in South Newington, NH
    Current Employee - Old Navy Sales Associate in South Newington, NH

    I have been working at Old Navy part-time (less than an year)

    Pros

    Employee discounts during sales are awesome.

    Cons

    Nothing matters (customer service, recovery, etc.) if you are not selling enough credit cards. Selling credit cards to customers when you know Old Navy is robbing them with the rates they offer leaves you with a horrible feeling at the end of the day.

    Advice to ManagementAdvice

    Stop disciplining (talking too) the employees who are actually doing a good job (i.e. customer service/recovery) just because they are not selling enough credit cards.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Part time only, no benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Old Navy part-time (more than an year)

    Pros

    Fun environment if you're a teenager.

    Cons

    Management treats older employees poorly, hours get cut with no warning, no full time positions offered, no benefits for part time, unreasonable expectations for performance. I was personally told I could not work for Target part time over the holidays unless I quit. At the time I was being supplemented by unemployment and Old Navy was only giving me 8 hours a week. They stopped scheduling me and the managers would never return my calls. The store manager took a lot of vacations and was never in when I came by. I found a full time job somewhere else so stopped bothering.

    Advice to ManagementAdvice

    Your stores look awful because there's no sense of ownership. Part time workers will only care part time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sellebrity in South Portland, ME
    Former Employee - Seasonal Sellebrity in South Portland, ME

    I worked at Old Navy part-time (less than an year)

    Pros

    Pay is $9.00/hr and they give generous breaks. Fun to work with customers

    Cons

    Scheduling is so unpredictable it's impossibel to have a personal life. They email your schedule to you and they give you hours That you can't work due to availability and then get angry about you trying to get people to cover shifts all the time.

    They treated me terribly because I apparently wouldn't work hard enough and they didn't see any potential in me and the way they fired me was over phone and said "I think it's in the best intrest of both parties"

    When I worked there they gave me my "30 day review" only after 2 weeks and basically told me I'm terrible at my job and I need to step up or else they'll Fire me. Now hear me out- I was working my butt off there and often was picking up after the other employees that have been there for years, so then after my review I would end up overworking myself to the point where I'd be so physically exhausted from 10 hour shifts every day.

    This job ruined my view of old navy. I thought this company was amazing, but I would never ever reccomend this job to anyone. The managers don't do any real work, they just walk around critiquing every employee. They really take a toll on your self confidence.

    Advice to ManagementAdvice

    Actually train employees, they simply explain things then leave you alone. Teach people to be a cashier sooner because I didn't learn until 3 weeks later.
    Managers are pampered and need to really do work.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at Old Navy? Share Your Experiences

Old Navy

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.