Old Navy

  www.oldnavy.com
  www.oldnavy.com

Old Navy Reviews

Updated November 30, 2014
Updated November 30, 2014
1,489 Reviews
3.4
1,489 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Old Navy President & CEO Gap, Inc. Glenn K. Murphy
Glenn K. Murphy
377 Ratings

Review Highlights

Pros
  • You also receive generous discounts from Old Navy, Gap and Banana Republic (in 103 reviews)

  • The staff is fun to work with and there is an incredible employee discount (in 138 reviews)


Cons
  • Performance is based mostly of off how many Old Navy credit cards you sell (in 137 reviews)

  • Must know how to prioritize your time to achieve work-life balance along with respective DOR (in 34 reviews)

More Highlights

226 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not Worth It.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sellebrity in San Antonio, TX
    Former Employee - Sellebrity in San Antonio, TX

    I worked at Old Navy part-time (less than an year)

    Pros

    They had a nice break policy and break room would probably be the only thing I enjoyed about working here.

    Cons

    There are quite a lot of cons to this job. Basically if you don't sell ONCs say goodbye to your hours. Also all the girls I worked with were really cliquey. They had no interest in being my friend and were mostly all irresponsible high schoolers who don't know how to have a job. And the enormous amount of angry customers is not to be forgotten. At least 15 times daily I had to tell people the fine print in coupons and they were extremely angry that their coupons would not work except on one particular item or style or color that was not mentioned in the larger advertisement.

    Advice to ManagementAdvice

    Hire ADULTS. It's nice to give teenagers a chance but overall their irresponsible. Also focus on making your customer happy. Don't just build "customer loyalty." Nobody wants your credit cards if the company has fine print and false advertising. Simple take a step away from sales and a step into customer service.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great Pay, Crazy Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Dallas, TX
    Current Employee - Store Manager in Dallas, TX

    I have been working at Old Navy full-time (more than an year)

    Pros

    Pay is great, fun environment for associates

    Cons

    Leadership does not listen, very clickish within the market, technology is years behind competitors, promises of growth opportunities are not available

    Advice to ManagementAdvice

    Need to be open to feedback when processes are not working.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3.  

    /:

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Cash Handler in Alameda, CA
    Former Employee - Sales Associate/Cash Handler in Alameda, CA

    I worked at Old Navy full-time (more than an year)

    Pros

    My coworkers were probably the best part of the job! Management sucks. Schedules also suck. I mean it is retail.. compensation sucked A LOT.

    Cons

    Pay was terrible. Work environment was pretty lame. Yearly evaluations were a joke.

    Advice to ManagementAdvice

    Stop playing favoritism..

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    Great people, bad structure.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sellebrity
    Former Employee - Sellebrity

    I worked at Old Navy part-time (less than an year)

    Pros

    The hiring process was incredible fast and everyone that I worked with was very pleasant.

    Cons

    I really wanted to like working here after my wonderful interview experience and after meeting the team. Unfortunately, there is an incredible lack of order when it comes to store operations that happens each and every day and week.
    The store is ALWAYS a disaster no matter how hard you work because there's no one else to help you out. You might be the sole associate on the floor for your entire shift trying to cover thousands of square feet. It cannot feasibly be done. Because you only have two hands, there will be a mess for the team that comes in after you and it'll snowball. Yay.
    The work week starts Sunday and you might not get your schedule until late Friday night which becomes even more of a problem if you're like some of my coworkers who have more than one job. And why do they need more than one job? Because as little as one or two shifts a week is not going to pay the bills. I witnessed more than one individual quit because of the complications this caused. Then I did because all that time I wasn't working gave me plenty to find a new and better job.
    I cannot blame the store management entirely because I know in order to schedule your employees, you need to know how many hours your allotted. In order to get a larger allotment, you need to make more money. In order to make more money, you need to have associates able to help. It's a vicious cycle.

    Advice to ManagementAdvice

    Understand that the biggest part of the customer experience is tied to service and in order to provide that, you need to take care of your employees better by providing more hours and greater organization. Try assigning sellebrities to specific sections rather than just throwing them on the floor with little direction. Set an certain day each week that the schedule must be completed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Don't work here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wilmington, NC
    Current Employee - Anonymous Employee in Wilmington, NC

    I have been working at Old Navy part-time (less than an year)

    Pros

    Employee discount, if you can ever get it, is decent. Fellow employees help each other out.

    Cons

    Basically everything. Poor training, horrible management, bad work environment. I work in the stock rooms, and nothing is up to fire code, the boxes we unload are stacked 7 feet up, asked about if there was a fire and was told "you're cheap labor." Hate this job so much. No training at all but they get mad when I or others make a mistake. They try to make me skip class to work overtime, and keep scheduling me to work when I have class. Keep hiring people to unload boxes but won't buy boxcutters so we break our nails to the quick peeling off tape. Can't get employee discount because I haven't worked registers yet. Managers are rude and mean. Worked here about 4 months now, can't find another job so I'm trapped.

    Advice to ManagementAdvice

    Give a damn about your employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    My experience working at Old Navy would be horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Old Navy part-time (less than an year)

    Pros

    My coworkers make working here fun.

    Cons

    Limited hours, poor management, over hiring of employees.

    Doesn't Recommend
    No opinion of CEO
  8.  

    Typical retail with a lack of focus on employees and social responsibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sellebrity Coach in Minneapolis, MN
    Former Employee - Sellebrity Coach in Minneapolis, MN

    I worked at Old Navy part-time (more than an year)

    Pros

    - Good discounts across Gap, Inc. brands
    - I worked at two different stores and the people I worked with at both were fantastic
    - Very flexible scheduling options
    - Holiday bonus during Thanksgiving/Christmas season

    Cons

    - Management is very pushy because they receive lots of pressure from Corporate
    - Training initiatives are very childish and indoctrinating
    - Unless you sell credit cards, you are nothing
    - Gap, Inc. has a horrible human rights record concerning the manufacture of their clothing

    Advice to ManagementAdvice

    Employees are an asset, not a means of exploitation to increase profits. Treat them well, and they will have a reason to treat the business well. High turnover in retail exists for a reason.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    The best of times and the worst of times

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Fayetteville, AR
    Former Employee - Sales Associate in Fayetteville, AR

    I worked at Old Navy part-time (more than an year)

    Pros

    Employee discount at all Gap Inc. stores was fantastic--largely the reason why I stayed on for so long. There is room to move up within the ranks relatively quickly (and at a young age) but favoritism is apparent.

    Cons

    ON struggles with appropriate training. They ask all employees to be able to do just about anything at anytime, and often times employees aren't able to retain or grow skills when they jump around between disparate tasks.

    Advice to ManagementAdvice

    Consider the associate training as growth process and allow people to hone their skills.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Worst job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Old Navy full-time (more than 5 years)

    Pros

    Meeting new associates and working with them are great. They are what make Old Navy.

    Cons

    If you have any issues, especially regarding Code of Business Conduct or the Store Manager, keep it to yourself. Upper management doesn't care!

    Advice to ManagementAdvice

    Your Store Managers need to be held accountable! 9 out of 10 times, they're the ones who need watching!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    no work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager of Merchandising in Atlanta, GA
    Current Employee - Assistant Store Manager of Merchandising in Atlanta, GA

    I have been working at Old Navy full-time (more than 5 years)

    Pros

    employee discount 25% off, discount at the gap and Banana rep

    Cons

    too many competing priorities. 1 weekend off per month, opened on Thanksgving day no time to spend with family, opens everyday except christmas.

    Advice to ManagementAdvice

    create more positions in the stores so that management is not stress out

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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