Old Navy

  www.oldnavy.com
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Old Navy Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

3.2 1,244 reviews

82% Approve of the CEO

Old Navy President & CEO Gap, Inc. Glenn K. Murphy

Glenn K. Murphy

(292 ratings)

58% of employees recommend this company to a friend

Review Highlights

Pros
  • You also receive generous discounts from Old Navy, Gap and Banana Republic(in 90 reviews)

  • The staff is fun to work with and there is an incredible employee discount(in 120 reviews)


Cons
  • you will only become a cashier if you get customers to open old navy credit cards(in 123 reviews)

  • They don't offer any unpaid time off or paid benefits to part time employees(in 60 reviews)

388 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    VERY part time.

    Cashier (Current Employee) New Hartford, NY

    ProsEveryone is friendly and upbeat.
    Job is super easy.
    Hourly wages went up to 9/hour in June 2014

    ConsNot able to survive in the real world only working here. I have been with Old Navy for about 10 months, I work 4-12 hours a week. No room for advancement. Plus they are CONSTANTLY calling me the night before my shift to tell me they don't need me the next day, cutting even more of my barely there hours. Just got my annual review and everything sounded great, so if they like me so much where's the hours?!?!

    Advice to Senior ManagementGive employees some hours so EVERY SINGLE PERSON doesn't have to work 2-3 jobs...

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    An OK place for students still in school

    Sales Associate (Former Employee) Roseville, MN

    ProsScheduling flexibility, friendly coworkers, overall atmosphere is very casual

    ConsSome unprofessionalism in leadership, high emphasis on cross-selling Old Navy credit cards with no benefits, lack of hours

    No, I would not recommend this company to a friend

    • Culture & Values
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    Great way to meet new people

    Sellebrity (Current Employee) Visalia, CA

    ProsOld Navy is really flexible when it comes to your schedule. They will scheduled you based on your availability. They were always willing to help you out when you had questions.

    ConsManagement teams aren't on the same page EVER! One day, one management teams says one thing and then the next day another management team says another. It tends to get confusing to what is suppose to be done the right way.They don't offer any unpaid time off or paid benefits to part time employees.

    Advice to Senior ManagementIf the company offers Military discounts.. it shouldn't be an issue to offer it on a daily basis. For example: if they have a certain promotion going on.. military discounts should be combinable regardless of the promotion.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Awesome, until new leaders joined company. Discrimination and Profiling Exists!

    Anonymous Employee (Current Employee)

    ProsTraining, ownership of business and your development

    Consassociates run the business, little HR support for leaders, "boys club", as with most retailers, expect a lot without the resources, promotions.

    Advice to Senior Managementpay attention to ML and HR decisions, they run their markets like they own the company, when they feel the "heat" from their VPs, they blame others, no accountability. One should not expect the same results when resources and support are removed, setting others up for failure.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Decent first job.

    Sales Associate (Current Employee)

    ProsAbove minimum wage pay $9.00
    Flexible hours

    ConsHighly pressured to sell credit cards

    Advice to Senior ManagementGive more hours

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Just passing thru type job

    Sales Associate (Current Employee)

    ProsNo dedication or commitment required

    Conspay is so low, its almost not profitable to work

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    After years of working, you are one of the many they rely on.

    Sales Associate (Current Employee) Saint Louis, MO

    ProsHumble coworkers, Good discount, Great clothes, Nice customers, generous breaks

    ConsNo growth opportunity unless you move to full time
    Schedule cuts based on number of new hires and sales
    After years of working, you still get paid the same amount as new hires
    You have to work almost every holiday

    Advice to Senior ManagementListen to your employees, the ones who are actually working

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Corporate Retail: Meh

    Sales Associate (Former Employee) Portland, OR

    ProsMy managers were receptive to putting people where they wanted to be. I.e., I liked working in the fitting rooms, so I spent most of my time there.

    The community of managers + employees was friendly, welcoming (though 'fun' may be a stretch?).

    ConsWorking for a company of this size means lots of limitations, corporate regulations, rules, etc. You'll have to present relatively conservatively and color in the lines.

    Also, this was a minimum wage job for me.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    A Stop Along the Way

    Customer Service Associate (Former Employee)

    ProsDiscounts, meeting new friends, flexible hours

    ConsStressful, minimum wage pay, no room for advancement, pushing credit cards 24/7, management doesn't care about employees, working weekends and holidays

    Advice to Senior ManagementProvide workers with better incentives, employees work hard and should be appreciated for it, give us more feedback on ways it improve and opportunities for advancement

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    Learning Experience

    Old Navy Sales Associate (Former Employee) Mishawaka, IN

    ProsThis is a great crash course for dealing with customers from all walks of life and a job that will open your eyes to what the ins and outs of retail at a very basic level are. I started this job when I was 16 and stayed for almost two years, learning a variety of retail related tasks and responsibilities. If you can handle Old Navy and the stress of a high traffic retail environment, which Old Navy is known to have, then you can handle anything in retail. Also the benefits of having a Gap and Banana Republic discount are SO generous.

    ConsMy biggest issue with working here was the emphasis on pushing the credit card so heavily. A lot of the customers shopping at Old Navy have NO business getting a credit card and it is extremely uncomfortable when they don't get approved, especially if you have a long line at the register which is very likely. Another con is dealing with messy, or angry customers that will blatantly ruin an entire table you had just folded. After awhile that became expected, so again, the biggest con would be the credit card pushing.

    Advice to Senior ManagementMake more realistic goals for credit card promotion- the card should sell itself. Also, as a person who enjoys the personal styling aspect of retail, train your employees better on fit, new product etc. While there was some opportunities in this area, majority of customers seemed annoyed that we were helping them, probably because we weren't actually helping because we didn't understand the selling points of the clothing. The job tends to feel like a clean up crew instead of a sales associate more often that not, and that leaves to high turnover in employees.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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