Old Navy Reviews

Updated March 19, 2015
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159 Employee Reviews

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  1. 1 person found this helpful

    No Support For Anyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Specialist in Saint Louis, MO
    Former Employee - Merchandise Specialist in Saint Louis, MO

    I worked at Old Navy part-time (less than a year)

    Pros

    Great people, great customers. Selling the credit card is pretty easy if you can get a relationship with your customer.
    Holiday pay + holiday overtime
    Promote from within

    Cons

    Store management at my location was a revolving door, and there's no support from HR if you get a bad one. In fact, complaining will cost you your job.
    Position was a part-time job but I still worked full-time hours with occasional 12-14 hour days.
    Ridiculous break policy caused stress and often poor floor coverage and unhappy customers
    When positions were vacated (with frequency!) they were left open for months on end, putting more pressure on everyone else.

    Advice to ManagementAdvice

    Get some realistic expectations about the pace the human body can maintain over an 8 hour shift. Hire enough people to cover the floor and the registers if you're going to put pressure on your employees about loss prevention. Support the people who are interacting with your customers - happy employees mean happy customers, which means more sales!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Unprofessional and broken promises

    Former Employee - Sellebrity in Columbia, MO
    Former Employee - Sellebrity in Columbia, MO

    I worked at Old Navy part-time (less than a year)

    Pros

    employee discounts at Banana republic and gap especially when used at outlets

    Cons

    I got hired to work at old navy part time and was told that I would receive a minimum of 20 hours per week, however after 3 weeks of working there they cut my hours to 6 hours per week. I asked for more hours and they failed to do so. They must have gotten angry at me and schedule me 0 hours the next week. I found out they cut my hours because they continued to hire more people. Another two weeks went by and the new hires ended up in the same predicament as me.

    Also very demanding, I worked on the truck unloading merchandise and the leaders would be very unprofessional cursing people out saying we aren't working fast enough and using scare tactics saying they are going to fire who ever is the slowest.

    Advice to ManagementAdvice

    Coach your employees instead of downing them

  3. Just a number

    Current Employee - Sellebrity in Cincinnati, OH
    Current Employee - Sellebrity in Cincinnati, OH

    I have been working at Old Navy part-time (less than a year)

    Pros

    You get a great discount and Banana Republic and Gap. The pay is decent, and it is fairly easy to request time off. I was able to work short hours in order to accommodate school and school activities.

    Cons

    You are really just one of a number. The store is always a mess and customers are very unfriendly. The staff attempts to promote that employees be friends but it is only a front, and most employees are rude. My manager was very unprofessional and attempted to set me up with one of my employees and asked me inappropriate questions when I was clearly uninterested. You do the same job for hours at a time.

    Doesn't Recommend
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  5. Lead Cashier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier in Lynnwood, WA
    Current Employee - Lead Cashier in Lynnwood, WA

    I have been working at Old Navy part-time (less than a year)

    Pros

    Fun Environment with other associates

    Cons

    Management is solely focused on sales and cutting hours. They stand behind the registers and just watch. Tried to have management tell me that I wasn't allowed to go to break until I get someone to apply for a credit card.

    Advice to ManagementAdvice

    Gap Inc has obviously lost touch with the company that is so popular for being so low cost. Rethink what the management mentality is and go from there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. A very disappointing and dissatisfying experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser in Mayfield Heights, Cuyahoga, OH
    Current Employee - Visual Merchandiser in Mayfield Heights, Cuyahoga, OH

    I have been working at Old Navy full-time (more than a year)

    Pros

    -Working with great employees.
    - networking with the customers.

    Cons

    -They play favoritism. and they don't give new people the ability to show potential before they demote you to something else.
    -no consistent hours
    -They cut peoples shifts based on sales.
    -No benefits

    Advice to ManagementAdvice

    True leaders know when to take advice when given. Not only one person has all the answers, and to stop making other people in management cry all the time.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. Store manager Terrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Old Navy full-time (more than a year)

    Pros

    Benefits, discount, wear your jean everyday!

    Cons

    No work life balance. Cannot make decision for your own store. District always behind your back making decisions. No leadership within management team. Not open to other ideas. They want the store manager to do everything . What is the point to hire store manager? No hours and expectations very high. Company changes strategy every single week! Workload is insane. Never have such experience in my career. No accountability at all. HR leaders horrible. Don't even have experience. Favoritism . No advancement for store manager since market leader in place .

    Advice to ManagementAdvice

    Upper field management should get some training in department stores to understand the meaning on how to hire LEADERS AND DEVELOP TRUE LEADERS!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Door II Floor Team Member in Ann Arbor, MI
    Former Employee - Door II Floor Team Member in Ann Arbor, MI

    I worked at Old Navy part-time (less than a year)

    Pros

    Employee Discount is the only pro for me.

    Cons

    They tell you that you are going to have hours and be trained in other areas-hours for everyone were cut to 3.5 hr shift. They don't have to give a lunch this way. Days were cut to 2-3 days a week. They do not follow through on the promises they make.

    Advice to ManagementAdvice

    Make the time to train employees on other duties if they were told they would be trained. Show them you care.

    Doesn't Recommend
  9. 2 people found this helpful

    It's a great place to work if you want just over minimum wage and to be treated like a toddler.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Sellebrity in Sevierville, TN
    Current Employee - Seasonal Sellebrity in Sevierville, TN

    I have been working at Old Navy part-time (less than a year)

    Pros

    It's a job. You can blend in to the crowd, because to them you're just a faceless bonus boost to management.

    Cons

    Low pay, they expect you to eat, sleep, and breathe the brand, no benefits, no PTO, no holiday pay, incompetence of management, working really hard to give management bonuses while I receive nothing, they don't care about employees or their time, home life, or well being; They treat you like a toddler and as though you never could have had a life or job before them. They treat you like you can absolutely bring nothing to the table. Oh yea, register area is completely cramped (one square foot of space per person to stand in and the same counter space), and you're not considered competent enough to handle more than ones and fives at the register. No room for advancement. Also, from a consumer standpoint, their clothes are certainly not as "affordable" as they seem to think. You can get the same type of stuff pretty much anywhere else, but not ugly, while spending less money.

    Advice to ManagementAdvice

    Hire a set amount of employees to cover specific shifts. If you're open 9-9 for example, hire day shift employees (8-5) and night shift employees (2-10). That way there is overlap of extra employees during the busiest time and everyone gets full time, while needing less employees. Realize that your adult employees have held other jobs and have experience to bring to the table. Also realize that most people are competent enough to handle larger amounts of money and not need someone glaring over their shoulder every five seconds. Oh yea, and their clothes are freaking ugly. I would never wear anything that they are currently promoting, yet I'm supposed to show my "love" for the brand at all times.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Seasonal employee, long hours, forgot to lay me off .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate in Valencia, CA
    Former Employee - Seasonal Sales Associate in Valencia, CA

    I worked at Old Navy part-time (less than a year)

    Pros

    Lots of hours. Seasonal employment was good for getting my foot in the door for other jobs. Good employee discount for Old Navy, Gap, and Banana Republic.

    Cons

    Spent many nights recovering store until 3AM, even the night before finals. Unrealistic expectations for clean up after holidays. Many employees had to find shortcuts around fixing everything up. Typical management favoritism. Forgot to give me an end of the season lay off letter. Didn't know I didn't work there anymore until I stopped being scheduled. Awkward because Old Navy isn't even an ex-boyfriend.

    Advice to ManagementAdvice

    Train better. Don't assign just one person to two different departments and expect everything to get done. Treat all employees equally and not as disposable because they are seasonal.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 2 people found this helpful

    Set up to fail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandising Specialist
    Former Employee - Merchandising Specialist

    I worked at Old Navy part-time (less than a year)

    Pros

    --Decent employee discount that extends to all arms of Gap, Inc.

    --Many of the sales associates were great and made the job tolerable.

    Cons

    --Work full-time hours for what is technically considered a part-time position

    --Only negative feedback from management, when feedback was provided at all.

    --Other management members allowed to make their own schedules at will, but the merchandise specialist is expected to work their properly scheduled shift and extra.

    --Was told upon hiring there were supposed to be 2 people in my position, and that they were going to be hiring someone else. It never happened, leaving all the responsibility to fall on me, especially if shipment wasn't completed in the absurdly short time period allotted. Was told later that the previous person who held my position left for this very reason.

    --Merchandising Specialist is supposed to work with the Assistant GM of Merchandising. It really is just a fancy title for running the stockroom, for which there already is a Stockroom Specialist.

    --Any merchandising made--which I was told I just needed to consult with the AGM before doing it--was never "correct" in the AGM's eyes. Was eventually told not to make any merchandising moves unless given explicit instruction, even when stock levels demanded change.

    --Training for my position wasn't real training, but "on the fly." As a member of management, expected to just know all policies and procedures without proper training, then would get reprimanded for not knowing proper procedures.

    --Pushing people to open a credit card during each transaction is uncomfortable, particularly in a bad economic climate. Expectations for applications unrealistic based on customer traffic and transactions.

    --Schedule published on Fridays for the following Sunday. This makes it nearly impossible to plan anything outside of work on short notice, which is especially difficult when one has a family.

    --Management preaches being aware of everyone on the sales floor, yet spends much of the time in the office chit-chatting, leaving little to no floor coverage.

    Advice to ManagementAdvice

    Instead of acting like a high school clique that treats all others horribly because they aren't part of the in-crowd--including talking bad about other members of management and associates behind their backs IN FRONT of other associates--start actually emerging from the back room and pay attention to what is actually happening in the store in terms of both customers and associates. If you're so concerned with CES numbers being below company average, stop blaming all the associates for your failure to recognize that you, too, need to be on the salesfloor as leaders. You manage by example, not by dictation. Associates will work harder if you show them a bit more positive reinforcement and by proving to them that you are willing to work to help them out. That means you need to stop micro-managing everything from the office and practice what you preach.

    Doesn't Recommend
    No opinion of CEO

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