On-Site.com Reviews

13 Reviews
3.6
13 Reviews
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Jake Harrington
9 Ratings

6 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Great Company/Growing Pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer
    Current Employee - Software Engineer

    I have been working at On-Site.com full-time for more than a year

    Pros

    Great company with a lot of interesting problems to solve. Smart people. Hard workers. Fun people. Growing like crazy. Young.

    Cons

    If work life balance is super important to you it might not be the best role. Ironing out some transitions to scale.

    Advice to ManagementAdvice

    You guys rock. Thanks for keeping us focused, and thanks for letting us innovate.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    Rewarding culture and great customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at On-Site.com full-time for more than 3 years

    Pros

    Our managers work as hard or harder than they ask of us, which is motivating (and rare to find). Family-oriented culture in a fast-moving environment. The tech team seems to have new products all the time.

    Cons

    Business picks up a lot in the summer, so we seem to get slammed with customer calls and staffing hasn't always kept up.

    Advice to ManagementAdvice

    Thank you for the opportunity, especially the recent health care benefits plan.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Move fast, learn a ton, and have fun doing it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at On-Site.com full-time for less than a year

    Pros

    I never knew a company could move so fast and get so much done while still being a little out of control. The message here is to always innovate and ask why we do things the way we do. It is a meritocracy, I have seen people with very little industry experience get promoted based on their amazing work.

    Cons

    Work/life balance is great at On-Site -- that is, if your entire life is On-Site. The lines begin to blur fairly early on between your personal life and work. As someone in my 20s, this is no problem, but 30-somethings with kids might find it challenging/frustrating.

    Advice to ManagementAdvice

    More free snacks in the break room.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 5 people found this helpful  

    An amazing experience of growth, learning, teamwork, and impact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Representative  in  Campbell, CA
    Current Employee - Client Services Representative in Campbell, CA

    I have been working at On-Site.com full-time for more than a year

    Pros

    The environment is high-energy with lots of young, fun people. You will experience very few restrictions if you want to take on a project and run with it

    Cons

    A lot of things are happening at On-Site, and the company's growth can make it difficult to keep up with it all. And if you can't keep up, you risk getting lost in the shuffle. Still, management recognizes and promotes the people who own their jobs and show an ability to follow through.

    Advice to ManagementAdvice

    Think about adopting a policy of shedding the bottom 20% performers every year.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Exceptional team and service. Proud to work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Campbell, CA
    Current Employee - Anonymous Employee in Campbell, CA

    I have been working at On-Site.com full-time for more than 5 years

    Pros

    Team Camaraderie: It's a really supportive environment, both within my particular team and at large. I feel a genuine sense that people want me to succeed and in turn I love when others have victories. It's a very ego-less group here, and we all root for each other. I definitely feel like my coworkers make me work harder, but in a healthy, not cutthroat way.
    Energy, Creativity and Quirkiness: It's becoming a very design centric company, and the value of aesthetics, quirkiness, and a light hearted sense of humor is on the rise. We laugh a lot, but still maintain a serious work ethic and professionalism.
    Love of Service: On-Site doesn't hire people unless they are passionate about the service and its future. You can be off the charts in terms of brains, experience and technical skills, but if you come off as blase about what we do, you won't get hired.

    Cons

    It's an extremely scrappy, lean place. If you like adventures, daily challenges and a constantly changing environment, you'll love it here and excel. If you prefer knowing what to anticipate on a day to day basis, this probably isn't the place for you. What I've loved is that we're always looking to improve, make our processes more efficient, and to grow personally, but that can be exhausting for some. Also, we can be a quirky bunch, so you need to have a sense of humor.

    Advice to ManagementAdvice

    Scaling is always a challenge for rapid growth companies. One of the cool things is that our founders and upper management feel strongly about being involved in a lot of our day to day decision making, including hiring. My only concern is being able to maintain that pulse on our operations as we continue to grow, and I'd just encourage our founders to have faith in the fact that they've built an incredible team that is trustworthy and can be their eyes and ears when they can't be involved in the minutiae.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    Growing and solid software company open to new ideas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA

    I have been working at On-Site.com

    Pros

    Relaxed work environment in a nice area in Silicon Valley. Management team is approachable and competent, products are popular and they are growing very fast. Salaries are good.

    Cons

    No ability for customer service staff to work from home. Communication from management could be better. More education and ongoing training would be nice.

    Advice to ManagementAdvice

    Develop regular communication with all employees about "big picture" plans. Plan more company events for employees beyond the summer BBQ and holiday party.

    Recommends

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