On-Site.com Reviews

Updated February 17, 2015
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5.0
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Jake Harrington
5 Ratings

6 Employee Reviews

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  1. Helpful (2)

    Unique Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at On-Site.com full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's fun to feel like part of something big. The company keeps growing and adding people and new products all the time. It makes me think this is what facebook or google were like at the beginning. If you can make it through the first 90 days they are flexible on hours. If you have an emergency or you need to pick up your kids during the day the managers are understanding. People sometimes are allowed to work from home. The president and CEO intimidated me until I actually talked to them. They are super smart and helpful and all around nice. They actually like it when you approach them. The open door policy is real, and it makes a huge difference from other places I've worked. I've never felt more welcome or at home at an office as I do here.

    Cons

    Small nit to pick. Sometimes you need to work around certain people to get stuff done. Don't get me wrong. I love my coworkers. It's just I think there needs to be more accountability with some folks.

    Advice to Management

    Hire a few male supervisors (it's 100% women right now) and invest more in management training. Create a real manager in training program and I bet the complaints about inexperienced managers will go away. I see it happening, just not fast enough

  2. Helpful (2)

    I liked working here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at On-Site.com full-time (more than 3 years)

    Approves of CEO
    Approves of CEO

    Pros

    I worked closely with both Engineering and the CEO, and sometimes with the support team also. I liked everyone I worked with very much. It was fun, at least for me. It is true there are managers who are inexperienced. This is the flip side of promoting from within, which how these managers became managers.

    The CEO can appear to be unapproachable, but I always found that if I jumped in the office with a problem, he listened, was receptive and helpful, and addressed it. I think several remarks made in other reviews are very unjust. I really liked the CEO and all of the management. I enjoyed working for them.

    At the time I was working here, I was paid in the top range of my field at the time. My reviews were regular and helpful, and raises were generous.

    Cons

    The business operates similarly to a start-up, though they are now established in their market. Everyone works hard. Comp time was frowned on, but when I asked for it, I always got it.

    When I was there, Engineering development happened without anything I would now consider to be minimal QA.

    Leadership didn't communicate well with each other or to the team as a whole. This really hurt the business, both in terms of morale, and in leading to decisions that were bad for the team, product and brand.

    Most of the executive team became the executive team while they were at this company. They have not taken management classes, or worked in other companies where they would learn management norms or how good and bad management looks to an employee. However, they are good people who are interested in running a good business - ultimately are succeeding in running a good business. So if you're interested in being a part of that, this will be a good place for you.

    Advice to Management

    (Thumbs up for the perks!)

    Weekly or every-other-weekly meetings, even just a stand-up, with the entire team to let them know how the business is doing and whatever is going on week to week would really have helped during the time I was there. When people don't know why any decision has been made, the decision looks random. Decisions that seem random always seem bad. So when you don't communicate, it seems to your team that you are making random, bad decisions. That ultimately erodes trust and satisfaction for your team.

    Don't focus exclusively on feature development, and start streamlining the product and code base. Some recent products out there that have fewer features work a lot better.

    A real QA team that can set up and maintain automated testing is way overdue, if one hasn't been established.

  3. Helpful (3)

    Mostly happy here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at On-Site.com full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible hours. Killer product used by customers that love it. Engineers are always building new stuff, though it is sometimes painful to service the legacy systems that customers want it integrated with. Nice perks, management is friendly. Open environment, no cubicles (even the CEO has no office). Lots of promotions from within.

    Cons

    Vending machines were replaced with all healthy food and drinks. Now I need to go across the street to the deli for soda and candy. LOL. My stand-up desk broke and management didn't notice till I brought it to their attention.

    Advice to Management

    More free food trucks. Free flu shot earlier in the season. Better beer variety and wines at company events. I mean Napa Valley isn't that far away!

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  5. Helpful (6)

    Rewarding culture and great customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at On-Site.com full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Our managers work as hard or harder than they ask of us, which is motivating (and rare to find). Family-oriented culture in a fast-moving environment. The tech team seems to have new products all the time.

    Cons

    Business picks up a lot in the summer, so we seem to get slammed with customer calls and staffing hasn't always kept up.

    Advice to Management

    Thank you for the opportunity, especially the recent health care benefits plan.

  6. Helpful (8)

    An amazing experience of growth, learning, teamwork, and impact

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Representative in Campbell, CA
    Current Employee - Client Services Representative in Campbell, CA

    I have been working at On-Site.com full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The environment is high-energy with lots of young, fun people. You will experience very few restrictions if you want to take on a project and run with it

    Cons

    A lot of things are happening at On-Site, and the company's growth can make it difficult to keep up with it all. And if you can't keep up, you risk getting lost in the shuffle. Still, management recognizes and promotes the people who own their jobs and show an ability to follow through.

    Advice to Management

    Think about adopting a policy of shedding the bottom 20% performers every year.

  7. Helpful (7)

    Growing and solid software company open to new ideas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Mountain View, CA
    Current Employee - Anonymous Employee in Mountain View, CA

    I have been working at On-Site.com

    Recommends
    Recommends

    Pros

    Relaxed work environment in a nice area in Silicon Valley. Management team is approachable and competent, products are popular and they are growing very fast. Salaries are good.

    Cons

    No ability for customer service staff to work from home. Communication from management could be better. More education and ongoing training would be nice.

    Advice to Management

    Develop regular communication with all employees about "big picture" plans. Plan more company events for employees beyond the summer BBQ and holiday party.

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