OneWest Bank Reviews

Updated April 13, 2015
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2.0
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OneWest Bank President & CEO Joseph Otting
Joseph Otting
9 Ratings

Pros
  • Nice work-life balance, no micromanagment (in 3 reviews)

  • OWB has been a great place to work (in 4 reviews)

Cons
  • Upper management seems hesitant to approve OT and promotions (in 7 reviews)

  • Cost saving initiatives that only impact employees at a lower level while waste is prevalent at the senior management level and above (in 5 reviews)

More Pros and Cons

25 Employee Reviews

Sort: Popular Rating Date
  1. Miserable place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pasadena, CA
    Former Employee - Anonymous Employee in Pasadena, CA

    I worked at OneWest Bank full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Occasionally, some employees could work remotely. (Unfortunately, this is also a con for most of us who could not...)

    Cons

    Management didn't place any value on human resources. The general attitude was that employees had a job and if they didn't like it, they could easily be replaced. As a result, employee morale was horrible. Any spirit improving activities were "frowned down upon."

    Advice to Management

    A company's employees are the ones putting in all the hard work that makes bank management so rich! You should treat them better.


  2. Specialist IV - Domain Office Park

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist IV in Austin, TX
    Current Employee - Specialist IV in Austin, TX

    I have been working at OneWest Bank

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    10 Federal holidays. Food trucks outside office every day.

    Cons

    Very little room for upward mobility from this role. Traditional, boring work environment. Completely cookie cutter and no room for innovation. Company has reduced the number of employees in the Austin, TX office over the past two years. There are not as many opportunities in general.


  3. Helpful (1)

    Poor work/life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Kalamazoo, MI
    Current Employee - Customer Service Representative in Kalamazoo, MI

    I have been working at OneWest Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The health insurance benefits were better than most company's.

    Cons

    The management was poor. The work environment was unpleasant.

    Advice to Management

    Focus more on the welfare of your employees.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    I've worked at better banks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relationship Center Manager in Los Angeles, CA
    Former Employee - Relationship Center Manager in Los Angeles, CA

    I worked at OneWest Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great clients, great employees in the branch

    Cons

    Upper management cares more about the company than the employee. If you want company loyalty, keep looking.

    Advice to Management

    Production depends on employees sense of security. Keep that in mind.


  6. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Pasadena, CA
    Former Employee - Manager in Pasadena, CA

    I worked at OneWest Bank full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice people, nice location (pasadena, ca)

    Cons

    Since it's a privately held company, there isn't a whole lot of communication top down. There are a lot of changes that happen within the organization that nobody knows about until the last minute.

    Advice to Management

    Communicate better with your employees.


  7. Politics, favoritism, deflection, and deception

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at OneWest Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Peers, pay, free coffee and benefits

    Cons

    Politics, favoritism, members of management who are NOT knowledgeable at all.

    Advice to Management

    My advice to management is to be more transparent with your employees. It is one thing to omit information to avoid panic. But it is another to call town hall meetings and continually deceive your hard working employees.


  8. Helpful (1)

    Unrealistic Expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative I in La Verne, CA
    Former Employee - Customer Service Representative I in La Verne, CA

    I worked at OneWest Bank part-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    It was good experience, and the clients were amazing. I enjoyed getting to know many of our customers and developing relationships with them.

    Cons

    Of course all banks push sales of new checking and savings accounts. The branch I worked at had an average of 10-15 customers per day. Most of them were daily customers that owned or managed businesses. Corporate would expect that multiple accounts be opened per day despite the fact that we have very minimal foot traffic. It is hard to convince a customer that already has a checking, savings, and CDs in place that need should open more. Perhaps other branches could have been able to meet their numbers, but with our light traffic it was impossible.

    Advice to Management

    Sales quotas should be adjusted based on how busy a branch is. A branch that only has 10 customers a day should not be expected open 5 checking accounts.


  9. What company?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Kalamazoo, MI
    Former Employee - Customer Service Representative in Kalamazoo, MI

    I worked at OneWest Bank full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    not a bad job if you can handle the stress of dealing with grumpy customers on the phone. Plan on getting yelled at for the poor policies of the company and the poor service of back end departments that don't speak to the customers. The pay was very competitive, especially if you earned high bonuses.

    Cons

    Mortgage servicing department reduced from several hundred to maybe a dozen employees with no warning. Dishonest to employees and customers alike.

    Advice to Management

    We get that you have to be careful with how information is released but it is better to say nothing at all then to tell blatant lies. Telling us our jobs are secure for years to come one day and then laying us off the next is the ultimate betrayal.


  10. Helpful (3)

    Not a very good environment for innovative people to work for...

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OneWest Bank

    Pros

    Salary and bonus are pretty competitive in the medium market range.

    Cons

    Company does not invest in technology. Not sure if it is from up above or due to CIO that is lacking IT background. Everything is about cutting cost, not about how to do it right for our customers. Very stressful environment. Please prepare to work at least 10 hours a day plus some on weekends.

    Advice to Management

    Take care of your good employees! Remove the stupid salary cap! That is non-sense! This is how you lose great employees.


  11. Failed IndyMac Culture Still Alive and Well...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OneWest Bank full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pasadena, Santa Monica, and Beverly Hills, and Austin back-office support locations. These cities are full of culture, historic sites, and great communities.

    Cons

    Unsupportive culture RE career growth and proper business practices.

    Advice to Management

    Allow executive and senior management to make their own decisions and not have everything run through committee/CEO.



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