OneWest Bank Reviews

Updated August 13, 2014
Updated August 13, 2014
98 Reviews
2.7
98 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
OneWest Bank President & CEO Joseph Otting
Joseph Otting
43 Ratings

Review Highlights

Pros
  • Nice work-life balance, no micromanagment (in 3 reviews)

  • Strong upper management with forward thinking vision (in 3 reviews)


Cons
  • Upper management operates with the idea that they can just hire anybody off the street to do your job (in 6 reviews)

  • Senior management is more impressed with themselves than focused on attracting business (in 5 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Disorganized!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Pasadena, CA
    Former Employee - Customer Service Representative in Pasadena, CA

    I worked at OneWest Bank full-time

    Pros

    Although the base pay was a lot lower than other banks, there was a very competitive quarterly bonus program based on sales statistics.

    Cons

    The training was a joke! Personal bankers were in the same class as telephone customer service reps! They did not have the same policies, or even all of the same programs.

    Advice to ManagementAdvice

    Create an online resource tool for different procedures and policies! The hardest part about working here was that the policies were all on paper, which we know do not update themselves! An online resource tool would have all instructions in one place to ensure all employees are aware of the most current procedures.

    Doesn't Recommend
  2.  

    Great at first, Downhill Fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relationship Associate  in  Redondo Beach, CA
    Former Employee - Relationship Associate in Redondo Beach, CA

    I worked at OneWest Bank full-time for more than a year

    Pros

    Clients are great, co-workers are great, relaxed work environment. Not as crazy in terms of sales goals like Wells Fargo or Citi bank, etc.

    Cons

    Management from top down is incompetent. Regional management was moved around, thinned and replaced with people that only care about sales. They say they care about creating relationships with clients but their motives are purely based on sales and profit. The company is changing rapidly for the worse, mostly because they are looking to sell their assets soon.

    Pay is also well below par for comparable work at other banks.

    Advice to ManagementAdvice

    Compensation is severely lacking, as well as regional management policies and procedures. Regional management doesn't care about the customers needs, only making sales, as was abundantly clear in multiple branch visits and customer interaction reviews.

    Recommends
    Negative Outlook
    Approves of CEO
  3.  

    so-so

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OneWest Bank

    Pros

    Nice people to work with

    Cons

    No career advancement...All the bright people left

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  5.  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager
    Current Employee - Assistant Branch Manager

    I have been working at OneWest Bank full-time for more than 3 years

    Pros

    Flexible hours, great work friends. Nice interaction with clients and building relationships with them. I really like the incentive component for branch employees.

    Cons

    Hourly pay is crummy. Lots of favoritism going on within the company. The company does not like to spend money on employees.

    Advice to ManagementAdvice

    Listen to employees

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    Not much room for growth, plays on favoritism.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I  in  Pasadena, CA
    Former Employee - Customer Service Representative I in Pasadena, CA

    I worked at OneWest Bank full-time for more than a year

    Pros

    Worked with some amazing people.

    Cons

    Not mush room for advancement, only get to move around if you know someone. Works weekends.

    Advice to ManagementAdvice

    Better pay, area for growth.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    FAVORITISM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OneWest Bank

    Pros

    Great bonuses, benefits and very relaxed atmosphere. Good location.

    Cons

    Poor leadership, low salaries, no opportunities for advancement.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Sales of financial opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development  in  Pasadena, CA
    Former Employee - Business Development in Pasadena, CA

    I worked at OneWest Bank full-time for more than 3 years

    Pros

    Good benefits, nice people. Professional

    Cons

    Advancement opportunities are not readily apparent

    Recommends
    No opinion of CEO
  9.  

    Customer Service Rep/Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Kalamazoo, MI
    Current Employee - Customer Service Representative in Kalamazoo, MI

    I have been working at OneWest Bank full-time for more than a year

    Pros

    At first, this company was great to work for. Family friendly, great atmosphere and very fast paced.

    Cons

    The company was not forthright with employees at the end of employment.

    Advice to ManagementAdvice

    Be honest

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Foreclosure Specialist II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - One West Bank  in  Austin, TX
    Former Employee - One West Bank in Austin, TX

    I worked at OneWest Bank full-time for more than a year

    Pros

    Great environment, friendly employees, bonuses

    Cons

    Drama and high school like

    Recommends
  11.  

    It had it's moments...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OneWest Bank full-time for more than 10 years

    Pros

    Great people, benefits are outstanding, and once you've been there awhile, the vacation time is generous.

    Cons

    Currently downsizing part of the company, and most of the company doesn't seem to be interested in keeping good employees.

    Advice to ManagementAdvice

    People can make or break the company - work to keep the good ones.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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