OpenTable Reviews

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1.0
3 Reviews
Recommend to a friend
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OpenTable CEO Matthew Roberts
Matthew Roberts
1 Rating

3 Employee Reviews

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  1. Helpful (3)

    Sales is old and out of touch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at OpenTable full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Fantastic co-workers, lots of great talent across most departments
    - Decent benefits
    - Potential to travel for the job

    Cons

    - Culture is very stiff. This is by no means a hip tech company. They work at this though.
    - Old technology. Staff laptops for sales are cheap PCs and old iPads (no 3G/4G). Technology is pretty dated on the customer side as well, the only thing that keeps the company at the top of the market is its network of users and restaurants.
    - Constant change. Within a few months of bringing me on they essentially decided to restructure the sales org. Bonuses were slashed and the commission structure was changed for the worse.

    Advice to Management

    - Innovate, do something new and don't take so long to roll it out.
    - Decide what you are going to do and stick to it.

  2. Helpful (5)

    Potentially great company if you don't consider engineering management

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Engineering Lead in San Francisco, CA
    Former Employee - Engineering Lead in San Francisco, CA

    I worked at OpenTable

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    * Location is good - close to BART
    * The stock was high - it could go there again
    * They don't seem to care if you don't work long hours
    * Most of the employees are cool and competent
    * The company has a great market niche

    Cons

    * The engineering VP rules by fear
    * One of the engineering directors is the most inaccurate yet condescending person you will ever meet (i.e. he is frequently wrong but talks down to you even when you are right - it's quite amazing)
    * You won't be trusted to think and do a your job without being micromanaged
    * Favoritism is frequent and out of control
    * You will be sacrificed to 'the bus' and demoted if a manager needs to lay blame on someone else (even if said manager was micromanaging you)
    * The technology is about 10 years behind current times and no one in management is in a hurry to change that

    Advice to Management

    Take a serious look at your engineering management. Talk with the employees... people are unhappy and your engineering department is on a collision course with disaster. It's not too late to fix this but it's getting there. I'd suggest firing the top two (maybe three) tiers of engineering management and bringing someone in from outside that can get things done the right way. You have capable engineers and they aren't being given a chance to do great things for you.

  3. Helpful (6)

    Engineers receive no recognition or reward

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in San Francisco, CA
    Current Employee - Engineer in San Francisco, CA

    I have been working at OpenTable

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Interesting work, conveniently located. That's about where it ends.

    Cons

    Are you an engineer? Are you looking to use your talents to build great products, and receive recognition and reward for your hard work? Then you'd better look elsewhere. Go to Google, Facebook, or countless other technology companies which value their engineers. These
    are fundamentally technology driven companies, OpenTable is a sales/marketing driven organization. Engineers are simply cogs in the wheel, and are easily replaceable in the eyes of management.

    They just don't do performance-based compensation at all. Sure, management has received about $20 million each in stock option based compensation, but the rules are different for everyone else within the company. Even for the engineers who actually create the product that is making management so extraordinarily wealthy.

    There is no individual recognition whatsoever, unless you make a mistake which costs the company money. Then they will hold an all hands meeting to place blame on the engineer who made the mistake. If you create a product which generates millions in revenue, not a word is said. There is no bonus structure at all. Work as hard as you possibly can, still no bonus. There is absolutely no incentive at all for hard work within this organization. You work your butt off and management gets rich, that's pretty much how it works around here.

    There is no opportunity to advance within the Engineering department either. All the team leads have been there 6+ years and aren't going anywhere. Promotions and even recognition are not lacking in any other department within the company, but they are an extreme rarity within Engineering.

    I want to reiterate to any talented engineers out there -- if you want to see your talents appreciated and rewarded, you are better off looking elsewhere.

    Advice to Management

    Follow the example of so many other technology companies -- ie Google, Facebook, Microsoft. Reward your top talent. Create a bonus incentive for performance. Give recognition to employees who deserve it. Stop giving the company's money away to management in the form of massive stock option grants, investors and the media are starting to take notice. It's really becoming excessive.

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