OpenTable

  www.opentable.com
  www.opentable.com

OpenTable Reviews

54 Reviews
3.8
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
OpenTable CEO Matthew Roberts
Matthew Roberts
27 Ratings

Review Highlights

Pros
  • no politics, great work/life balance, awesome potential for upcoming offerings (in 6 reviews)

  • Public company, stock options, opportunity for growth, great people (in 5 reviews)


Cons
  • Old technology base, undergoing lots of restructuring (in 3 reviews)

  • Not competitive for comp and benefits for bay area tech company (in 3 reviews)

More Highlights

5 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Turnover is thy name

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenTable

    Pros

    Nice people, nice location, decent holidays/time-off, some decent leadership at times, some growth but not much.

    Cons

    Lost the culture from top to bottom, this is now a marginal service for most. Bad support in UK and Europe.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 7 people found this helpful  

    Stiff, uptight people who lack creativity, but excellent compensation plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive
    Former Employee - Account Executive

    I worked at OpenTable full-time (more than an year)

    Pros

    The compensation and benefit plan for sales people is excellent. If corporate culture is not a concern and you are strictly motivated by money, this is probably a good place for you to work.

    The product is excellent. Nothing in the market compares to it.

    Sales quota and targets are achievable.

    Cons

    Extremely stiff & uptight people who lack imagination and creativity. If corporate culture is important to you and you value working in an environment where creativity is encouraged and appreciated, this is not the place for you.

    Sales managers pit salespeople against one another and encourage them to say negative things about each other. Be careful who you befriend, these reports go into your employee file and will likely be used against you later. Everyone out for themselves type of environment. It was like working on Celeb Apprentice every single day. Very hostile working environment.

    Very quick to fire, so hit your targets or be fired. I always hit my targets, so I wasn't fired, but I saw this happen to a lot of people.

    Advice to ManagementAdvice

    Hire more mature sales managers and do exit interviews.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Stuffy, Anti-Creative Corporate Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in San Francisco, CA
    Former Employee - Account Executive in San Francisco, CA

    I worked at OpenTable full-time (more than an year)

    Pros

    Excellent earning potential, great base, great commission opportunities
    Advancement opportunities, they do promote from within
    Very competitive benefits and time-off package

    Cons

    I was in sales as an account executive.

    This was the worst job of my life. I have worked for several tech companies (from start-ups to Fortune 500's); and with the exception of Opentable, they were all truly amazing experiences.

    OpenTable claims to hire "challengers", but the people they actually hire are just plain rude. They're motto "If you're not being thrown out of a meeting at least once a week, you're not doing it right". While this type of attitude may work in some markets, it does not work in all parts of the country, sales styles need to be adjusted to to the corresponding market and to the person or people to whom you are presenting.

    The company pits salespeople against each other. Healthy competition is a great thing in sales, but this is not what OpenTable does. They encourage sales people to say negative things about one another. This information then goes into the employee's file, to be used against them if necessary in the firing process.

    Be prepared to hit your goals or be fired within 60 days. Period. They rule by fear and as opposed to working with team members to help them reach their full potential, OpenTable is very quick to fire.

    Fortunately, I was not fired. I put in my year and got out as soon as I could.

    Advice to ManagementAdvice

    Allow your sales team to use their creative, analytical and decision making skills to sell. You hired them because they have a proven track record of being top performers. Let them sell. And take that stick out of your butts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 10 people found this helpful  

    Decent pay and benefits, but a very negative corporate culture makes this a very unattractive place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Engineer in San Francisco, CA
    Current Employee - Engineer in San Francisco, CA

    I have been working at OpenTable

    Pros

    This is a technology company. For engineers the work can be interesting, and there is a decent amount of opportunity to learn new technologies, though management is generally resistant to incorporating new technologies or ideas. These are not "early adopters" by any means, until about a year ago they were still using SQL Server 2000. (This was in 2010)

    Cons

    Very unhealthy corporate culture. Senior management recently awarded themselves a second round of stock options equivalent to five times (500%) the industry standard for executive stock option compensation for 2010. They then used those same 'industry standards' to cap all employee salary increases to 3% or less for the year. They then cashed out nearly all of those options they had just awarded themselves. They are almost all completely divested of the company at this point. One wonders if this is simply a strategy to get yet another options award to keep management incentivised.

    There is little to no formal recognition of engineers who create the products that are making these managers into multi-millionaires. There is an immense amount of anger in Engineering towards management, which may explain why we haven't seen the VP of Engineering in nearly six months.

    Advice to ManagementAdvice

    Meritocracy. Look it up. Reward your employees who contribute disproportionately to the products which make this company money. Communicate with your staff. Stop being secretive. Stop treating the company as your own personal cash cow.

    Doesn't Recommend
    Disapproves of CEO
  6. 2 people found this helpful  

    Half open table

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Something In the Creation Process in San Francisco, CA
    Current Employee - Something In the Creation Process in San Francisco, CA

    I have been working at OpenTable

    Pros

    It is a fun place with. Plus you learn about the restaurants and Food is Fun.

    Cons

    No forward progress. It seemed that they would rather bring in outsiders rather than promote existing.

    Advice to ManagementAdvice

    TRUST your employees... Damit...

    Doesn't Recommend

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