OpenTable
3.5 of 5 47 reviews
www.opentable.com San Francisco, CA 500 to 999 Employees

OpenTable Reviews

Updated Feb 20, 2014
All Employees Current Employees Only

3.5 47 reviews

                             

90% Approve of the CEO

OpenTable CEO Matthew Roberts

Matthew Roberts

(21 ratings)

66% of employees recommend this company to a friend
12 Employee Reviews Back to all reviews
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    3 people found this helpful  

    Interdepartmental Discord

    Anonymous Employee (Current Employee)

    ProsDining and restaurants is fun; a lot of the people are great. There is momentum towards creating a better user experience (sorely needed).

    ConsThe company is torn between competing priorities. Different departments have different objectives that are not in line with each other.

    Advice to Senior ManagementSolve the interdepartmental issues. Communicate an overarching product vision that drives the company.

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    wonderful!

    Director (Former Employee)
    Houston, TX

    Prosfun job, get to meet some fantastic Chef's, cool people to work with. Great benefits, received stock shares based on performance, got to travel domestically and internationally.

    ConsSome sales managers can be very intense, sales quota is raised consistently to the point where it sometimes feels impossible to reach, commission retraction for lost sales, a few people on leadership team can be a bit dramatic and have chip on shoulders. There definitely is a "in" crowd with upper management so if you are not in that "in" crowd you might as well forget about growing within the company. There is one female there that is based in Colorado that is awful to work with. The company use to be a great place to work at before they went public now the culture has changed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    The Question is where do you go now?

    Account Executive (Former Employee)

    ProsFun company, great tool for restaurant owners.

    ConsHas been around for over 10 years now and mainstream America still doesn't know it exists. Saturated markets. There are a finite amount of reservation taking restaurants.

    Advice to Senior ManagementYou need to get into wait listing.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Micromanagement

    Anonymous Employee (Former Employee)
    San Francisco, CA

    ProsGood salary and location. Company I growing fast and stock is recovering back.

    ConsAll the managers and directors have been there for almost 8-10 years and have not updated their technology skill set. They don't let their employees think on their own, but they influence how to get the task done and micromanage them, line-by-line code review.

    There is no recognition or encouragement for the hard work or for the innovation. The foody awards are only given to sales and marketing people and very rarely given to engineering team.

    The CTO is trying to build his own empire by firing current employees who disagrees with him and bringing his own people from his ex-company, so on one wants to propose any changes or disagrees with him.

    Advice to Senior ManagementChange the middle management in Engineering. There are lot of people mentioned about Micromanagement, but you have not taken any action, please listen to your current employees and understand their issues.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Start Up Attitude

    Inside Sales Representative (Current Employee)
    Boulder, CO

    ProsThe benefits are good as well as the salary.
    Rewarding career if you can by pass the drama/negative environment.
    Young company and well known.

    ConsTraining is poor and unorganized.
    Management is lacking in supporting their employees. Never available.
    Rules/Procedures are made up as we go and are ever changing.

    Advice to Senior ManagementCreate a productive and health environment for their employees. Include in depth HR training such as sexual harassment, ethics and sensitivity.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    9 people found this helpful  

    Recognition Lacking

    Anonymous Employee (Current Employee)
    San Francisco, CA

    ProsAwesome people; relaxed environment; great location; company is successful

    ConsAlmost no recognition at all; senior management never visits the regular folks (not once in 3 years); people who do badly get to stay; people who are gifted and do well are held back; raises are anemic; efforts to bring in leaders from other companies to talk about technology are actively blocked; using advanced technology is only recently allowed after a near mutiny; bizarre priorities and guidance out of step with business needs

    Advice to Senior ManagementTrust your people, they happen to be pretty good; show some real recognition, not the lame stuff once a quarter; give raises that are more meaningful; be more supportive of using new technologies; actively promote from within, as getting promoted at OpenTable is far too difficult presently.

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    1 person found this helpful  

    Re-introduce me to dining & wining culture & explore software technology

    Anonymous Employee (Former Employee)
    San Francisco, CA

    ProsSearch engine techniques, social media pointers

    ConsFavoritism exists within this relatively young listed company, malfunction departmental communications

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    1 person found this helpful  

    openable - cool technology, not so competitive on pay, though there is room for advancement

    Senior Software Engineer (Former Employee)
    San Francisco, CA

    Prosgood engineers, engineering process, no dress code, fun parties

    Conspay not so good, raises small, no 40k matching

    Advice to Senior Managementpay more

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    Hey, it's ok.

    Anonymous Employee (Current Employee)

    ProsThe work can be interesting, if you like restaurants. If you're ok just floating by year after year, that's something you can accomplish here.

    ConsThey don't promote from within and they don't give substantial raises without promotions -- so do the math on that one. Definitely not paid a competitive salary.

    Also, it's hard to get any major work prioritized.

    Advice to Senior ManagementNext time you're creating a new role, maybe consider what current employees would be a good fit.

    – I'm optimistic about the outlook for this company

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    Good Benefits, Need more room for advancement

    Anonymous Employee (Current Employee)

    Prosgood benefits, good stock options.

    ConsNot much room for advancement. Company has grown fast and I think there are some growing pains.

    Advice to Senior Managementpromote from within

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"I love OpenTable!" That's what we hear when people find out where we work. And guess what? We love OpenTable, too. We love connecting diners with restaurants - and our enthusiastic team has made OpenTable the world's… Full Overview

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