OpenText

www.opentext.com

OpenText Reviews

Updated January 22, 2015
Updated January 22, 2015
322 Reviews
2.7
322 Reviews
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OpenText President & CEO Mark J. Barrenechea
Mark J. Barrenechea
163 Ratings

Review Highlights

Pros
  • Decent work/life balance; some intelligent, hard-working colleagues (in 50 reviews)

  • Customers are always happy, which in turn creates a more positive work environment (in 23 reviews)


Cons
  • Hard to be recognized for a promotion unless you are "pals" with the right people in Senior Management (in 15 reviews)

  • Even when the budget isn't frozen good luck trying to squeeze a dime out of upper management (in 13 reviews)

More Highlights

63 Employee Reviews Back to all reviews

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  1. 13 people found this helpful  

    Bleak time in the life-cycle of this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President - Sales
    Current Employee - Vice President - Sales

    I have been working at OpenText full-time (more than 10 years)

    Pros

    Once was a great place, with innovative product engineers, creative sales teams and a decent support (HR, Operations, etc) structure.

    Cons

    New CA crew talks big and hasn't done anything except hire cronies and layoff anyone remotely intelligent.

    "A Players want to work with A Players," which is why most of the talent has exited the company from Sales, Pre-Sales, Delivery and Marketing. What is left is a shell of a company that once was, still trying to maintain the aura of a growth engine that won't scale without A players.

    Customers are moving on, there is lots of competitive pressure from open source products, analyst relations have soured for the most part and the cloud strategy is a bust. The once stellar SAP partnership is also in tatters.

    Advice to ManagementAdvice

    While OpenText had growth pains when it crossed 1+ Billion revenue threshold, the board ought to look at finding a capable management team that can produce results constructively without having to resort to financial gymnastics or using fear and intimidation in an attempt to drive revenue.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 12 people found this helpful  

    Top executives (CEO and head of global field operations) filling positions of senior leadership with cronies from outside the firm. Old boys club at the top.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director
    Current Employee - Sales Director

    I have been working at OpenText full-time

    Pros

    Remote work environment.

    Competent colleagues.

    Travel restrictions.

    Can't think of any more.

    Cons

    Sales micro management coming from the top and at all levels. This results in focusing on the wrong things and kills the entrepreneurial spirit.

    No career growth at all levels, even for top performers.

    Backstabbing.

    Ivory tower mentality.

    No relationship between top senior level executives and middle management / field.

    Advice to ManagementAdvice

    Have career paths. Promote from within.

    Empower entrepreneurship.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 17 people found this helpful  

    A cultural vortex that will reduce you to a cog in the wheel

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at OpenText (more than an year)

    Pros

    - great portfolio of offerings
    - ability to close big deals (which can equate to good money for the select few)
    - plenty of resources to help you, although they all have their own agendas which you will need to manage

    Cons

    - the sales culture is devolving into something you would see in a movie. You have to be buddies with the sales leadership to succeed, highly political, witch hunts for those that aren't part of the "club".
    - "motivation by movie clip" where playing clips of sports or war movies should somehow translate to a message in software sales toughness. Apparently everyone just needs more motivation to be carnivorous soldiers fighting their way through....customers?
    - calendar audit anyone? Apparently if it doesn't exist in Outlook, you weren't working at all. You couldn't possibly be sending emails, making phone calls or otherwise be working if you didn't make an appointment in outlook to do so.
    - most of the real talent on the sales side is leaving, actively looking to leave, or has recently left. Some key losses in sales management are concerning to customers and field sales. Replacement hires are almost exclusively from CA.
    - management diversity is horrible, and some (not all) of the senior execs seem to be actively propogating the old boys club mentality.

    Advice to ManagementAdvice

    - allow your managers to be leaders, instead of watching the leaders leave as they realize they aren't going be allowed to make decisions for themselves.
    - more inspection isn't the answer
    - hire leaders who are qualified.
    - truly, demonstrably value your people. its ugly in the trenches, and fear is not a long term motivator. Management by inspection, color bubble, and audit is not leadership. It's oversight.
    - recognize that the field is smarter than you realize, and they see and sense the incongruencies between what senior execs say to the external community vs their everyday reality.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 10 people found this helpful  

    Poor management with too much nepotism

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time (more than an year)

    Pros

    clever technology and some very good sales teams

    Cons

    very poor management - lots of nepotism

    Doesn't Recommend
    Negative Outlook
  6. 9 people found this helpful  

    You could be gone at any time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager in New York, NY
    Former Employee - Product Manager in New York, NY

    I worked at OpenText full-time (more than 5 years)

    Pros

    Some excellent people in pockets of the company.

    Cons

    Acquisition after acquisition after acquisition which means layoffs after layoffs after layoffs. The acquisitions mean that the company owns lots of software but seems like it struggles to actually develop anything itself. Profitable company but often little job stability.

    Advice to ManagementAdvice

    Give people a true opportunity to shine.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 6 people found this helpful  

    Terrible Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - EDI in Alpharetta, GA
    Current Employee - EDI in Alpharetta, GA

    I have been working at OpenText

    Pros

    I have no pros to share.

    Cons

    Poor management, low wages, no vacation time off.

    Advice to ManagementAdvice

    Wake up and listen to employees concerns.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 15 people found this helpful  

    A terrible sales culture - getting worse every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at OpenText full-time (more than an year)

    Pros

    If you look hard, you can still find vestiges of the once-great OTX culture - one of teamwork and cooperation. If you are one of a small percentage of sales execs making their number, the money can be good.

    Cons

    The worst parts of old economy "revolving door/backstabbing/old boy..." sales culture are taking over quickly. These include:

    - Constant scrutiny of every part of your day w/ calendar audits and expense analysis - now the #1 job of sales operations.
    - Management (not leadership) by KPI's and dashboards - "dash-boarding" is held up as the most important behaviors for managers.
    - Insistence that managers separate themselves from employees - you need to be feared rather than liked or respected.
    - Hiring ex-cronies who hang together like a college fraternity and use personal nicknames.
    - Absolute lack of diversity in the management ranks.
    - Mandatory office time w/ remote employees that cannot get budget approved to travel.
    - A minimum 18-month ramp time w/ little or no draw and no forgiveness from management.

    Advice to ManagementAdvice

    Look to build a strong enduring culture that favors external competition over internal competition - one where values are DEMONSTRATED not jut posted on banners.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 8 people found this helpful  

    What a waste of a once-great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive
    Current Employee - Senior Account Executive

    I have been working at OpenText full-time (more than 3 years)

    Pros

    Many of the people that made the place great are hanging on and continuing to go above-and-beyond. Legacy Canadian staff is hanging on despite constant jokes and demeaning remarks by US-based management.

    Cons

    New CA-led culture has devalued the work force, laying off people every couple of quarters. Sales and marketing in complete disarray and sales staff (including sales consultants) leaving in droves. Sales management is encouraged to use KPI's (multi-colored bubbles) to rate staff instead of engaging face-to-face. If you've never had a "calendar audit", it's when management sits down w/ you and reviews all entries in your Outlook calendar for the month. If you enjoy this level of oversight, scrutiny and invasion of privacy, I encourage you top join.

    Advice to ManagementAdvice

    Quit talking about improvement and actually make changes to improve the culture and values of the company. Changing the HR VP will not improve employee morale. Publish results of employee survey and face up to results no matter how bad they are.

    Doesn't Recommend
    Negative Outlook
  10. 7 people found this helpful  

    Just horrible...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time (more than 3 years)

    Pros

    - Competitive salary
    - Good benefits
    - Some very nice people

    Cons

    - Management that smiles as they slowly push a knife in your back
    - Lack of transparency with management
    - No room to grow internally
    - Lack of integration with acquired technologies / 5 product pillars
    - Little work/life balance

    Advice to ManagementAdvice

    The company once was great to work for, but went downhill quickly when new management was brought in to replace John Shackleton (CEO) and James Latham (CMO). In addition, they brought in a new person to head corporate communications that doesn't have a good grasp on marketing and is absolutely miserable to work with. Since the change of management, talented people have jumped ship at the first opportunity. It's time for the Board to take a long, hard look at the current management and to decide if this is what really works. Often it is better to make your employees happy in order to get the most of your revenues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 17 people found this helpful  

    One big Ponzi scheme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenText full-time (less than an year)

    Pros

    Exec leadership team seems very optimistic.
    Company has a "soul" because they haven't laid off 18,000 people (all at once), nor have they shot down an airliner.
    This cash cow had higher net profit than Amazon.

    Cons

    Survival of the company is predicated solely on repeated acquisitions. Organic growth is not an option, either because management doesn't care or doesn't know how. Cycle goes: Acquire company, lay off as much staff as possible, write off whatever they can, collect legacy revenues, report record growth, then when revenues start to decline (which they will when you don't support and grow with your existing customers), do another acquisition.
    Employee culture is one of "the walking dead". Everyone is a survivor of a previous acquisition and operates under the specter of being laid off at any time. There is no motivation to excel, only fear. Everyone knows they are expendable and therefore allow themselves to be overworked. Human capital has become human cattle.
    Absolutely appalling level of micromanagement by CEO, which is understandable when you manage a house of cards like OpenText.
    No resources expended in either truly integrating all the acquisitions, or in developing a talented employee base.

    Advice to ManagementAdvice

    Find a larger entity to acquire OpenText. One who will run it like a business instead of a revenue-laundering clearinghouse. Take your payouts. Leave.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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