OpenText Reviews

Updated October 23, 2014
Updated October 23, 2014
281 Reviews
2.8
281 Reviews
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OpenText President & CEO Mark J. Barrenechea
Mark J. Barrenechea
136 Ratings

Review Highlights

Pros
  • Decent work/life balance; some intelligent, hard-working colleagues (in 49 reviews)

  • Customers are always happy, which in turn creates a more positive work environment (in 23 reviews)


Cons
  • Hard to be recognized for a promotion unless you are "pals" with the right people in Senior Management (in 13 reviews)

  • Even when the budget isn't frozen good luck trying to squeeze a dime out of upper management (in 13 reviews)

More Highlights

70 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    Large organization that loses its remote staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time

    Pros

    Good compensation with some very talented staff and people who will often go the extra mile, just not enough of them

    Cons

    No career support or growth, you're on your own!
    Poor HR and internal support, they are only interested in the companies interests, not it's employees
    Ever changing staff
    Lack of strong middle management and guidance especially if you work remotely.

    Advice to ManagementAdvice

    Invest more in the people that work there especially remote staff

    Doesn't Recommend
    Disapproves of CEO
  2. 8 people found this helpful  

    Good people, Good Products, Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenText full-time

    Pros

    -- Good people in the field that truly want to help each other and do the right things for their customers.
    -- OT is an acquisition driven company and has inherited good solutions from many of the organizations that they acquired.
    -- Depth and breadth of software suite can be a differentiator in a sales cycle

    Cons

    -- Mis-management of acquired companies - OT typically retains the product but underestimates the value of the people so deep, long-term knowledge of the solution set and client base walk out the door
    -- Executive / Upper Management make spreadsheet decisions without assessing / understanding the impact on the employee base
    -- Field management not empowered
    -- With leadership changes in the last 2 years, OT has a heavily CA-influenced culture
    -- A lot of talk about strong culture and values, being the best place to work, etc. -- but actions don't back this up (e.g., surveys sent to employees but then nothing comes of the results)
    -- Sales and Presales turn over has made it difficult to build and sustain momentum

    Advice to ManagementAdvice

    -- Respect your teams and solicit input from your tenured employees. Don't go through the motions on this -- if you meet with them, actually listen to what they have to say and internalize how you, as leaders of this company, can address their concerns.
    -- Add some diversity to your leadership team -- for a company as large at OT is, this shouldn't be difficult and will not only introduce new perspectives to the ELT strategic conversations but will also provide role models for the field employees.
    -- Sincerely communicate. The emails sent with pictures of leadership in the header bar come across as a sales pitch. Lose the glitz and communicate both positive and negatives to rebuild your credibility with the team. They want to love the company and want a leader to follow -- but are tired of the marketing rhetoric.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 11 people found this helpful  

    Time to leave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at OpenText full-time (more than 3 years)

    Pros

    Some really good people and some solid technologies, good benefits

    Cons

    New management is awful
    Company morphing to CA mentality might be good for stock price but not for employees
    Sales reps never ever make quota - don't even think about coming here.....you will be sorry as the OTE is horribly misleading

    Advice to ManagementAdvice

    Get a clue on what to do with large existing customers who pay big $$$'s in maintenance every year but get little incremental value. I complete redo would fundamentally change the company but no one has the guts to take that risk

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 7 people found this helpful  

    Lacks direction and strong leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development Manager
    Current Employee - Business Development Manager

    I have been working at OpenText full-time (more than an year)

    Pros

    Fast growing company, with multiple opportunities for advancement.

    Cons

    No roadmap for internal infrastructure or technology advances. There is a constant revolving door in upper management. Each new executive brings in a new 'regime' with new programs and provides minimal change management when rolling out new processes.

    Advice to ManagementAdvice

    Define company goals and mission, then build a strategy & roadmap to achieve it. Do not make promises for things you cannot deliver. Stick to attainable goals.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 6 people found this helpful  

    A good stepping stone, but get out when the opportunity presents itself.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at OpenText

    Pros

    The people and atmosphere are relaxed. Decent pay and benefits for people entering the IT field.

    Cons

    Unorganized and mismanaged to the point of embarrassment. Sparse integrations between their own products. Cash is king, so if youre a customer that wants something fixed you better be shelling out big bucks.

    Every 6 months there is a budget freeze because of an aquisition. Even when the budget isn't frozen good luck trying to squeeze a dime out of upper management.

    Advice to ManagementAdvice

    Share the wealth a little bit. Stop trying to grow the company externally.

    Disapproves of CEO
  7. 2 people found this helpful  

    Disconnected

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time (more than 3 years)

    Pros

    Decent work/life balance; some intelligent, hard-working colleagues

    Cons

    Upper management strategy don't seem to take into consideration resources, time, and feasibility to execute and the ramifications of those decisions; too much managing up and too little communication and coordination with the people who have to implement objectives

    Advice to ManagementAdvice

    Do you want a firewall between you and those who do the day-to-day execution of strategy? Will the current management culture allow you to make the dramatic changes that you feel are necessary to move the company in the right direction?

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Lack of vision for new, cutting edge products, growth mainly accomplished by gobbling up small companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Analyst in Tucson, AZ
    Former Employee - Technical Analyst in Tucson, AZ

    I worked at OpenText full-time (less than an year)

    Pros

    At my local site, management and co-workers are a good bunch of people. Friendly and professional work environment. Benefits are decent (for these days and times). I was very well treated. I was not there long enough to form an opinion of higher up in OpenText.

    Cons

    I worked in the technical support section for a major software application -- basically, a support call center. Mostly telephone work, a bit done by email. Analysts are on a time clock every minute of the day, all day -- rather oppressive in my opinion. The productivity metric is how many calls are processed during a given shift. Very difficult to get a merit raise in OpenText, at least in my part of it. Formal, training to do the job and provide quality support to the customers is almost nonexistent. Everyone learns the job by getting on the phone with a customer, pretending he knows more than he really does, and hopes he can fly by the seat of his pants enough to learn as much as possible from each call to better support the next customer with a similar problem. The old-timers told me it takes at least one year before feeling comfortable in the job. Last, pay is on the low side.

    Advice to ManagementAdvice

    Think "outside the box". Emphasize better training for new employees in jobs that require such training. Pay your people better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 6 people found this helpful  

    You could do much better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time (more than 5 years)

    Pros

    People who have been with OpenText for a while are smart and caring. Nice offices and decent benefits.

    Cons

    I worked for OpenText for five years as part of the marketing group, coming onboard as part of one of the company's many acquisitions. The first few years were great, but as soon as the company took on a new CEO, and then replaced it's CMO, the environment at the company changed dramatically. It went from a company where everyone cared for each other in a team environment, to one in which there was back-stabbing and everyone was on edge about losing their jobs. The new management has brought in their cronies from past jobs who are inexperienced in enterprise software and often take credit for work done by people who report into them. There are very few opportunities to advance your career internally. For a leader in Enterprise Content Management, this company still has its employees submit expense reports via mail with original receipts scotch taped to a paper form. That should tell you a lot right there.

    Advice to ManagementAdvice

    Listen to your employees and drop the superior attitude... We're all intelligent people and many great ideas start from those below you. Try conducting anonymous 360-degree reviews so that you can learn from your own mistakes and not just report downstream. Give your employees a break and let them work on successfully integrating technologies instead of acquiring another new company every three months.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText full-time (more than 5 years)

    Pros

    Vacation time is very generous

    Cons

    Can't trust mgt they don't understand their roles

    Advice to ManagementAdvice

    be qualified for your job

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Ups and downs

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at OpenText

    Pros

    Growing through acquisition. Vision for company direction. A lot of potential if strategy can be executed. Company has maintained profitability.

    Cons

    Challenges getting products to match direction. Little commitment to employees of acquired companies. Businesses spread across many products and locations. Limited organic growth.

    Doesn't Recommend
    Disapproves of CEO

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