Otis Elevator
2.9 of 5 93 reviews
www.otisworldwide.com Farmington, CT 5000+ Employees

Otis Elevator Reviews

Updated Feb 25, 2014

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2.9 93 reviews

                             

68% Approve of the CEO

Otis Elevator President Pedro Baranda

Pedro Baranda

(22 ratings)

39% of employees recommend this company to a friend
12 Employee Reviews Back to all reviews
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Florence SC and the plant SUCK!!!

Anonymous Employee (Current Employee)
Florence, SC

I have been working at Otis Elevator full-time for more than a year

Prosappreciating the rest of your life once you leave this hellhole

Consthe town is a death trap-one of the highest per capita crime rates in the country--makes Detroit seem safe--if you break down on your way to work, they may never find your body!-and the schools suck--unless you are a basketball star--otherwise, your kid may wind up as a knife cushion
the plant is totally disorganized-they have lost hundreds of millions of dollars, because none of the original engineers wanted to move to Deathtrap SC, and no one knew what the hell they were doing They are on their third plant manager in 3 years, the HR department is mostly a bunch of mindless imbeciles that couldn't run a fried chicken stand, nevertheless an hr dept-the machines are set up dangerously, with very few safety systems in place. They are ALWAYS looking for people, because anyone who can leave, DOES LEAVE! The other elevator companies are eating their lunch--breakfast--AND dinner!

Advice to Senior ManagementResign!!!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sales

Service Sales Representative (Current Employee)

I have been working at Otis Elevator full-time for more than 5 years

ProsNone: The absolute worst management and incompetent HR in the industry. The regional management teaches the intern managers how to break every ethic policy mandated by this company. Truly the worst place to work. They put incompetent people in management positions that have no leadership skills,and are just plain ignorant.

ConsSame as above.they will verbally promise the world to you then totally reneg on the verbal agreements. There are more employees leaving this company then ever before.

Advice to Senior ManagementMr Pedro,Baranda fire every regional manager and there underlings and start over. Kone. TK and the others are desimating your company in sales. Wake up.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Was a great place

New Equipment Coordinator (Current Employee)
Houston, TX

I have been working at Otis Elevator full-time for more than 10 years

ProsNice UTC benefits, great network which helps when sourcing products to sell.

ConsPoor upper management. The numbers are the only important thing, not management skills. Had some managers that valued employees - union and non-union. When the numbers slipped a little, they got railroaded out. Upper management places too many non experienced supervisors and managers in positions just because they are friends or work for low pay. Too many mean spirited managers.

Advice to Senior ManagementValue your workers that have good people skills. This will garner employees that are happier and healthier. Customers want to work with a firm that has employees that value them and their equipment.

No, I would not recommend this company to a friend

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Working at Otis Elevator Company

Service Sales Representative (Current Employee)

I have been working at Otis Elevator full-time

Pros- Otis throws a lot of responsibility on service reps right away, which looks great on a resume.
- Interactions with enjoyable customers can be fun, Otis lets reps do customer entertainment.
- Employee Scholar Program
- My particular supervisor is a great person and does the best he can considering the company. There are few other great upper-managers.
- Benefits, gas reimbursement

Cons- We are supposed to sell the "value" of Otis, but in my market, there is no value. Otis mechanics are swamped and have very little time for maintenance, some customers haven't received maintenance for over one year. It is also hard to sell the value because we are too high to make the value worth it. For ex: when we are $250,000 higher than the next competitor for a $1,000,000 project in a bid with all companies providing identical specs, what do we expect the customer to do?
- Reps are penalized for cancellations, non-conversions, non-payments. I spend a good portion of my time trying to avoid losing money instead of attempting to make money. Also, commission plan written with so many stipulations that it becomes worthless - For ex: you don't get paid for resigns unless it's one year in advance, not a resign mailer, not a 10% discount, and the list gets longer. What DO we get paid? Also for ex: a recapture is great if they pay annually and sign a five year deal, pay dwindles for monthly payers and shorter contracts.
- Reps are never given raises unless they change positions within company. Also, salary is much lower than competitors or comparable entry-level sales jobs of my schoolmates in this city. No company car, this would make sense in a position like this. Not a major con, but something interesting to note.
- Under staffed. We don't have enough admins, reps in the office, supervisors, etc. We need help.
- No focus on the customer. Charge them for everything regardless of if it's fair. Trap them in their contract as much as we can. Although this is important for a corporation, there should also be some focus on retaining customers by not pissing them off constantly.
- Rep turnover is unreal. When I explain how many people have quit in the past year to family/friends, their jaws drop. It is also quite frustrating to the customers. And projects get messy when the rep leaves in the middle.

Advice to Senior Management- Listen to reps during their exit interviews. Rep says "we're overworked." Then why did you add more metrics required to receive our commission, and why did you fire admins?
- Beware of the union - I am convinced the rates will get so high that our customers will refuse to pay.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sinking ship!! Call in the life boats!!

Manager (Current Employee)
Atlanta, GA

I have been working at Otis Elevator full-time for more than 10 years

ProsPays 100% for furthering your education
Impressive and detailed training program
Safety program is 2nd to none

ConsNo such thing as thinking for yourself. Get used to strictly following processes or find another job.
Management has a quick trigger on firing tenured employees. "what have you done for me lately"
Objective: make profits. Customer service, contractual obligations, and morals mean nothing.
They paint a picture that they are competitive in compensation and bonuses, but there is no truth to that. There are several shades of gray on compensation that only benefit the bottom line.
Upper management promotes a hostle environment.

Advice to Senior ManagementTimes have changed. The days of 90% profit margins on maintenance customers are over. Who wants to work for a company who will layoff a performing employee to save a buck?
Start doing preventative maintenance and stop cutting maintenance hours on contracts.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Poor

Staff Engineer (Current Employee)
Bloomington, IN

I have been working at Otis Elevator

ProsFlexible hours and ability to work outside of the office

ConsLittle to no promotions and a stiff clan mentality. If you are not a part of the clan, you cannot succeed. In addition, you are expected to participate in dishonest and unethical behavior.

Advice to Senior Managementz

No, I would not recommend this company to a friend

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Miserable, Boring, and Depressing Work Environment

Accounting Specialist - Otis WHQ Financial Reporting (Former Employee)
Farmington, CT

I worked at Otis Elevator

Pros• The biggest pro was working with great and friendly people, other accounting specialists and administrative personnel, NOT the managers or senior management.

• They pay for continuing education (MBA/Masters), BUT with restrictions – working a minimum years of service.

• Opportunities to apply to internal positions in other locations in US and worldwide. Also, opportunities to apply to other United Technology companies (Hamilton Sunstrand, Sikorsky).

Cons• Work Life Balance does not exist. Late Hours and Saturdays are required. No Flexibility. Trapped in your cubicle all day. There is no motivation to work here! No feeling of job satisfaction.

• No training for newly hired people, instead you get an very outdated manual about the elevator industry and its accounting practices that puts you to sleep when you read it. There has been a history of numerous turnovers. It takes management a very long time to hire new people in open positions.

• Managers do not communicate at all or maintain good working relations with their employees. They do not push back on extra projects from senior management that are a big waste of time and do not add value to the company. Also, managers do not allocate work/projects properly throughout the department but instead opt to do it themselves or forget about it.

• Senior management and managers do not communicate or pass on vital information that is important for the accounting specialist to do their job. Salary information, such as delayed merit increases or promotions is found out by accident or through gossip.

• This company is very big on being cost-efficient (CHEAP) and no frills. For example, you have to pay for that coin-operated machine cup of awful coffee that's in the kitchen. Garbage pail at your desk is emptied every other day.

• Not all open positions in other office locations are posted on the job portal. If you apply for another position, your manager is notified immediately.

• Finally, the benefits are the pits.

Advice to Senior ManagementManagement needs to focus on many things:

• Work on communicating with the employees, especially the information they need in order to do their job and maintain good communications with employees.

• Work on creating a happy and healthy work environment. Provide flexible work schedules

• Training for new employees and for managers.

• Generous compensation/bonus on long hours worked and better benefits.

No, I would not recommend this company to a friend

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Did Otis take Management Skills from Hitler?

Elevator Technician (Current Employee)
Philadelphia, PA

I have been working at Otis Elevator

ProsOtis is a good place to start your career if you have no talent or ability. As long as your a "Yes Man" you will succeed!

ConsOtis' only concerns are profits and micromanagement. Supervisors and office personnel are college educated with zero field experience or product knowledge, which makes a bad situation for customers and other employees. Due to their lack of experience and professionalism, it makes a difficult situation in dealing with highly sofisticated equipment and safety issues. Safety is considered to be number one at Otis. However, how can you properly manage "safety" when the management has zero experience in product knowledge, repair and maintenance.

Otis has acquired most of their work by buying companies that they could not compete with. This Narrows the field for both customers and employees. As long as customers stay uninformed Otis will continue to have market share of equipment. Their proprietory right equipment is designed to be both employee and consumer unfriendly. All in the interest of the protection of their product not being able to be maintained or repaired by others.

The best way to work for Otis is to do whatever Otis (God) tells you regardless of ethics, responsiblity or safety. In summary, the least talented and apathetic employees benefit largely over the employees with ability and drive.

Advice to Senior ManagementTake a class in employee/employer relations. The most important aspect to a company's sucess is the relationship between the employee and management, which Otis severely lacks.

No, I would not recommend this company to a friend

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Ok, If you want to work for a company where people are disposable...

Anonymous Employee (Former Employee)

I worked at Otis Elevator

Pros- good benefits
- good opportunities, as everybody leaves anyway

Cons- terrible environment & organization doesn't seem to care about it
- no training/ no knowledge transfer
- senior management doesn't seem to have a strategic view of the business
- old company style of leadership

Advice to Senior Management- training & knowledge are important
- people need to treated fairly. Otherwise, they'll leave, and environment will only get worse and worse

No, I would not recommend this company to a friend

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Ethics? What Ethics?

Anonymous Employee (Current Employee)

I have been working at Otis Elevator

ProsOpportunity to work with some of the nicest people (non-management). Great stepping stone into the elevator world. They are number one in safety.

ConsEthics don't apply to management. It's preached but not practiced. Treatment of some employees by management walks that fine harassment line. Chauvinistic attitudes from bosses. Women are to be seen and not heard. HR will support management 100% of the time. HR & Management= Spin Doctor

Advice to Senior ManagementProvide guidance to your employees. Help them succeed.
Managers that demean and demoralize employees are the cause for them jumping ship to competitors.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Otis Elevator reviews and ratings — including employee satisfaction and approval rating for Otis Elevator CEO Pedro Baranda. All 12 reviews posted anonymously by Otis Elevator employees.