Outback Steakhouse
3.4 of 5 360 reviews
www.outback.com 5000+ Employees

Outback Steakhouse Reviews

Updated Apr 1, 2014

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3.4 360 reviews

                             

76% Approve of the CEO

Outback Steakhouse President Jeff Smith

Jeff Smith

(123 ratings)

69% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
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Company has no regard for its employees.

Server (Current Employee)
Charlotte, NC

I have been working at Outback Steakhouse full-time for more than a year

ProsAlthough it is a very unpleasant workplace, I do make good money averaging to about $15-20/hr. For the amount of hours I work, this is very convenient.

ConsThe leadership in this restaurant is horrible. I have worked in two different stores in two different cities and the management has been terrible at both locations. This company has no regard for their customers or their employees and will do anything to make extra money including overworking their employees and losing the quality of the food. There is no support for employees. Outback's clientele will continue to worsen as their quality lessens and it is costly to the employee experience.

Advice to Senior ManagementConcerning upper management...anytime upper management visits the restaurant, they are always condescending and obtrusive. They are not concerned with getting to know the employees.
Concerning the management in the actual restaurant...they continuously use their time to bad mouth their employees with other managers and to throw their employees under the bus by blaming employees for their own mistakes.

My advice for management is to consider employees as humans rather than workhorses and maybe it will not be so difficult to staff your restaurants.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Management is horrible, short staffed, no gratuity.

Server (Current Employee)
Calumet City, IL

I have been working at Outback Steakhouse full-time for more than a year

ProsMy coworkers are great we have great teamwork!

ConsYou can work 12 hours days with no breaks no lunch. You cannot eat on the job. The proprietor is a very insensitive woman. You cannot call off for sick days or funerals, she just doesn't care.

Advice to Senior ManagementQuit breaking the law and give us breaks and lunch. Hire more people if the management helped us serves and bartenders out there would not be such an overturn of workers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Horrible Management

Hostess (Former Employee)
Jacksonville, FL

I worked at Outback Steakhouse part-time for less than a year

ProsThe employees are very nice.

ConsOverworked and underpaid. Upper management is horrible.

Advice to Senior ManagementThe proprietor needs to run the business from home; not in the restaurant getting on everybody's nerves telling them how to do their jobs that they already know how to do.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Absolutely horrific, and was harassed and embarrassed by management on a daily basis.

Anonymous Employee (Former Employee)

I worked at Outback Steakhouse

ProsThe money when busy is actually fairly good.

ConsYou don't get paid at all for hourly there are many lawsuits across the company against Bloomin' Brands for not paying their employees. The management is absolutely rude, and makes you cry on a daily basis.

Advice to Senior ManagementGet some new bosses you will need them

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Great learning experience.

Anonymous Employee (Former Employee)

I worked at Outback Steakhouse

ProsGreat opportunities to move up within the company.

ConsBad hours, poor management, and low compensation for hourly managers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Very Slow starting process

Server (Former Employee)
Knoxville, TN

I worked at Outback Steakhouse part-time for less than a year

ProsWith little or no experience can get hired

Consvery low tips and very slow starting process took weeks before any real shift and months before the good shifts

No, I would not recommend this company to a friend

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going downhill fast

Takeaway Server (Former Employee)
Raleigh, NC

I worked at Outback Steakhouse full-time for more than 8 years

Prosyou do at least get 50% off food for yourself

Conscompany direction is all about competing with cheap places like applebee's
typical slave labor mentality now
management can sometimes be a joke

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Over-worked & Under-Appreciated

Server/Bartender (Current Employee)

I have been working at Outback Steakhouse full-time for more than 3 years

ProsDecent money if you work 35-40 hours a week. You can get to know people.

ConsManagement is terrible. You will be worked more hours than you want and will not be appreciated at all. You do not get a pay check. All of your income will come from tips, which are unreliable and vary. No matter how hard you work, you will not move up in this company, however corporate managers will make empty promises about how you will. Dealing with the rude and insulting customers is bad, but not even half as bad as dealing with the management of the restaurant. Management will never stand up for their employees and will always throw you under the bus to please a demanding customer. Cannot say enough about how disappointing and insulting this company is. I have worked in two different locations for almost 3 years, and I will never recommend this company to anyone to eat or work at.

Advice to Senior ManagementI recommend you stop cutting back on the quality of the food and service and stick to the qualities that Outback started with. This business is suffering because of the lack of quality. Instead of being money obsessed and abusing your employees, it would be more beneficial to treat your employees better which would cause better customer service and happier customer responses.

No, I would not recommend this company to a friend

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My time at Outback Steakhouse was frustrating.

Food Server (Former Employee)
Champaign, IL

I worked at Outback Steakhouse full-time for more than a year

ProsThe menu is simple and easy to learn. The food consistently comes out cooked correctly and on time. The cooking staff are friendly and easy to work with.

ConsThe management leaves room for improvement. It's almost as if they are content with mediocre. If a snag does come up in the night they are not there to help and always take the path of least resistance even if it is the incorrect choice.

Advice to Senior ManagementManagement, treat your staff with better care. The better you treat them, the better service your guests will receive.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Left me feeling like a prostitute, used and abused and tossed aside.

Server (Former Employee)
Laurel, MD

I worked at Outback Steakhouse full-time for less than a year

ProsGood money if you know how to upsell and preform basic serving duties while keeping the customer happy and informed.

ConsManaging partner almost never in the building. Given closing shifts on a Friday only to open the Restaurant on a Saturday. Unprofessional staff. Complete lack of training in some of the management who were only called to duty because they had minority status(like being a woman or a person of ethnicity) and the restaurant really need a manager at the time. Lack of transparency and confidentiality. Managers who leave the restaurant unattended because they are in the middle of a break down. Constant lack of attention when it comes to food presentation and preparation. Cooks who don't follow proper sanitation or cleanliness such as washing hands after using the bathroom. Lack of benefits and pay. Lack of understanding when it comes to outside obligations such as school or family. Managers who conspire behind the back of managing partners to sabotage the restaurant. Constant drama and he said she said behavior. Managing partner who blatantly says things that can be interpreted as condescending or derogatory or humiliating. Staff who lack several things like respect, hygiene, work ethic, and basic morals such as not coveting another's wife or husband. Working here was like working in the cesspool of humanity.

Advice to Senior ManagementTo the managing partner; be present in your restaurant so that things run smoothly and you don't have junior managers running your restaurant solo and not having adequate control over the employees. Also to the managing partner know who you are promoting and what they are and are not capable of before letting a sheep run with wolves. Yet again for the managing partner; pay attention to your kitchen staff so you do not have $6000 loses worth of product in any given period.
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To the managers; show respect and demand the same in return. Stay true and loyal to your superiors don't try and do things behind their back. Make sure you are fully prepared before stepping into a position that you may not be able to handle, the food service industry is not for everyone. Be prepared to be treated like an indentured servant. Don't b!tch and moan to your staff because they simply will not take you seriously and will walk all over you.

To the keys; do not slack off and expect your fellow servers to respect you when you are fake manager for the day. Act the same way all the time and always lead by example. Nobody likes a jacka$$ on a power trip.

To the headwaiters; do not be fooled into taking this position. A free meal is not worth the hours you miss on the floor when you can potentially be making money

To all those who are not on salary; never expect to see a pay check they simple do not exist in this industry unless you absolutely fail as a waiter.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Outback Steakhouse reviews and ratings — including employee satisfaction and approval rating for Outback Steakhouse CEO Jeff Smith. All 28 reviews posted anonymously by Outback Steakhouse employees.