Outback Steakhouse

www.outback.com

Outback Steakhouse Reviews

Updated January 19, 2015
Updated January 19, 2015
538 Reviews
3.4
538 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Outback Steakhouse President Jeff Smith
Jeff Smith
186 Ratings

Review Highlights

Pros
  • It use to be night hours only and could work 4-6 and make good money (in 33 reviews)

  • Flexible schedule most of the time, decent pay for those willing to work hard (in 23 reviews)


Cons
  • Long hours, sometimes more work than you get paid for, customers can be challenging (in 25 reviews)

  • Can be rough shifts and late nights, but still a great starting job1 (in 10 reviews)

More Highlights

65 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good money but you will have to look over the management...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server in Christiansburg, VA
    Current Employee - Server in Christiansburg, VA

    I have been working at Outback Steakhouse part-time (more than a year)

    Pros

    The discount is nice and the food is great. As long as you work hard, you will be rewarded with shifts and a decent section. Decent money for the hours worked.

    Cons

    The store manager has barely any experience in the front of the house. Only focuses on tasks in the back of house and barks at people who are trying to do other things that are vital to taking care of the customers. It is obvious that he has no idea what he's doing and is in his position because he was in the right place at the right time.

    The customers are nice but the "regulars" get drunk and stand around the bar, making you feel very uncomfortable.

    Advice to ManagementAdvice

    A manager should not be overly flustered as soon as busyness strikes. If they are busy and you try asking them a question, they scoff at you and make you wait. Also, as a manger, you should not be fraternizing with your employees outside of work.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Good starting job for high school/college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food Server in Chesapeake, VA
    Current Employee - Food Server in Chesapeake, VA

    I have been working at Outback Steakhouse

    Pros

    Good, friendly, family environment. It was a good place to get work experience. The management was easy to get along with.

    Cons

    Long hours. Not much room for a social life. 10-12 hour days with no breaks. the clientele was very poor and rude.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Buser/ takeout

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Busser/Takeout
    Former Employee - Busser/Takeout

    I worked at Outback Steakhouse

    Pros

    Steady job and as long as you work hard to you will get good hours and little problems. The food is great and work is fair and straight forward.

    Cons

    Really uptight, the company always gives new tests, which is fair given the changing menu, but still gets annoying taking a 2 hour exam 3 times during my employment. The managers are usually mean due to the constant customer complaints that come in no matter the quality of the food.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5.  

    It was the best 5+ place to work for now I can only give it 2 stars only because I miss what it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front of House Manager in Schaumburg, IL
    Former Employee - Front of House Manager in Schaumburg, IL

    I worked at Outback Steakhouse full-time (more than 10 years)

    Pros

    Before Bain Capital & other investment firms got their hands onto into the pot, it was a fantastic company to work for. We had Principle and we had Beliefs all of which led to an institution of hard work rewarded by that feeling each night going home that not only did you learn something new you didn't know the day before, but that you were part of something huge and important. The company was originally run by it's founders, and as time went on by those that were brought up from within the company itself. Anything new that was tested or brought out was done so by individuals that knew exactly what those in the field were going to be going through. That alone in itself was assurance that any decision that was taking place was not only for the benefit of the company, but also would benefit it's employees as well.

    Cons

    After Bain Capital & other investment firms got their hands into the pot. Yes there were many things that came out to help make the system run better, ways to reduce labor, ways to cut back on waste. This was especially during the financial crash and years after that. Everything that was being thrown at us was promoted for the greater good of keeping the guest happy and gaining market share. Over a short period of time though it came to be that the "tools" meant to help us were actually changed to psychological weapons that were held over our head. If your customer satisfaction didn't meet a certain area wide goal, be prepared to be sat down by the powers that be and told that you would need to now work 6 or 7 day work weeks until your scores improved. Perhaps you had vacation time coming up? Be prepared to be told that your vacation time would be revoked. Forget about the possibility that your location might be located in a challenging area, it's all your fault they aren't happy even if you literally gave the house away. Attend meetings to hear about how items that we boasted were fresh and hand made are were now going to be shipped in frozen. Listen to how hours will be cut for hourly individuals and bring more money into the system which means "more money for you!". Watch as you do all these things and realize that your salary hasn't budge much at all. Start at salary and look back 6 years later to see it's gone up 3k. Realize that even though that is an increase, you are also working more hours than you ever did before. Come to the conclusion that though you have worked hard and have been recognized for your talents that in the end, it will mean nothing. The bean counters in corporate don't know what you go through day to day. They listen they nod their head, they crunch more numbers and instead of improving moral they instead give out information that they have compiled showing how many Managing Partners are expected not renew their contracts. I wonder why? Can't figure out why managers in some areas are dropping like flies? Honestly, you do not need to buy a vowel to get a clue. Here is a suggestion though. The same way you take the pulse of the customers satisfaction rating, why not go ahead and give the same one to the people that toil under your thumb? Had I been asked to rate this company in prior to 2009 I would have given it a 5+ rating. Because they cared for their people as much as their customers. I give it a 2 star only because I'm still nostalgic for times that no longer exist.

    Advice to ManagementAdvice

    The management training program went to crap. What has come out of it recently is worse. I'd tell you how to fix it, but honestly would you even listen anymore?
    After 26 years they offer a 401k so so match. Why? Why did you even bother? Why would I say this? I had the mistaken opportunity while navigating for information to run the store to come upon a file that showed the salary tiers that were being put into place. Tier one thru whatever with different levels.
    I was amazed and then sick to my stomach when I realized that the salaries of those that work the hardest to run the day to day operations at the front lines were at the bottom of the list. Even my boss who was a managing partner was easily eclipsed by someone working in the home office, at a nice desk, with a/c no doubt, working probably a 9-6 Monday through Friday with, let's make a jump here, holidays and sick days off.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Fast paced and disorganized -Host

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess
    Former Employee - Hostess

    I worked at Outback Steakhouse part-time (less than a year)

    Pros

    No task was particularly difficult

    Personally, I was assigned about 30-35 hours a week (part time), so it was difficult at times to balance work and personal life.

    Cons

    Shifts were often incredibly stressful -- especially on weekends. Coworkers were often lazy and uninterested in working/offering a helping hand.

    I was either bored or stressed out while working here. Also, some items on the menu don't get comped so that's a real bummer.

    Hosts received less tip share as the time went on -- I speculate the percentage fell.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Corporate restaurant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server
    Former Employee - Server

    I worked at Outback Steakhouse full-time (more than a year)

    Pros

    Coworkers are awesome, tips good for the most part

    Cons

    Upper management knows nothing about running a restaurant

    Advice to ManagementAdvice

    Stop relentlessly firing people for scoring too low on secret shoppers when we aren't trained what do to !

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Lost culture

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Outback Steakhouse

    Pros

    food, locations, market penetration and systems

    Cons

    lost culture, micromanagement, salary bonuses

  9.  

    Managers are rude!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Outback Steakhouse

    Pros

    The company and servers where wonderful to work for.

    Cons

    Some of the manager where extremely mean to many servers.

    Advice to ManagementAdvice

    Train your employees better and talk to managers about how to speak to their employees.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Overall a great experience for an hourly employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Kitchen Manager in Louisville, KY
    Current Employee - Kitchen Manager in Louisville, KY

    I have been working at Outback Steakhouse full-time (more than 5 years)

    Pros

    Discounted food, people, and environment.

    Cons

    Long hours if not a server, they are extending work loads, while being discriminatory in promotions.

    Advice to ManagementAdvice

    Be consistent with your decisions, lots of moving parts.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Restaurant Manager
    Former Employee - Restaurant Manager

    I worked at Outback Steakhouse full-time (more than 3 years)

    Pros

    Pay was great had a lot of raises and always got a bonus. Got the schedule a month in advance. Could make changes if necessary

    Cons

    Over promised under delivered had managers travel for months was told we would have our gas paid for us and never got anything. Kept saying it was about the people and it wasn't

    Advice to ManagementAdvice

    Keep your word

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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