Overstock.com Reviews

Updated August 26, 2014
Updated August 26, 2014
403 Reviews

3.6
403 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Overstock.com Chairman and CEO Patrick M. Byrne
Patrick M. Byrne
342 Ratings

Review Highlights

Pros
  • Just like some of the other reviews mention, there is a great work/life balance here (in 28 reviews)

  • They pay well and the work environment is very diverse and accepting (in 26 reviews)


Cons
  • Previous reviews on here are obviously from within the company and upper management (in 29 reviews)

  • Senior Management - CEO and current President - have no interest in building a profitable business (in 16 reviews)

More Highlights

72 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    A lot of potential, but always seems to fall short.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Information Technology Professional  in  Salt Lake City, UT
    Current Employee - Information Technology Professional in Salt Lake City, UT

    I have been working at Overstock.com full-time for more than 8 years

    Pros

    All the parts are here to make amazing things happen. Super intelligent people. Fun atmosphere. Interesting challenges in both business and tech. Very progressive CEO. Lots of opportunity to move around the organization and learn new parts of the business.

    Cons

    Nepotism runs rampant. Politics play more into promotions then merit. Very progressive CEO. Always looking for the next Golden Goose to kill. Timelines and dates are mandated before ideas are fully realized. Very dysfunctional priority resolution. Too reactionary and not enough long term strategy.

    Advice to ManagementAdvice

    Build and organize cross functional (business & tech) teams that support the long term needs and goals rather then the short projects. Hire a Senior Executive that understands technology and is able to represent the technical needs of the company to the executive team. Make the bonus a percentage of profit.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Overstock.com Response

    Aug 30, 2014CEO

    Thanks for the advice. I am all in favor of building more cross-functional teams. There is some push-back from some folks who prefer conventional org structures, which I understand. I think where I ... More

  2. 12 people found this helpful  

    Great place to learn ecommerce. Dangerous place to build a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Salt Lake City, UT
    Former Employee - Director in Salt Lake City, UT

    I worked at Overstock.com full-time for more than 3 years

    Pros

    Overstock is the last of a dying breed. It is the last broad-line etailer left that makes all of its money from e-commerce. While Ebay and Amazon make most of their profits from enterprise products, Overstock soldiers along making every dollar selling sheets, shoes and DVDs. As a result, you have to be good at etail because that's all there is at Overstock. And there are / were some good employees that know it well. Working at Overstock will help you learn ecommerce inside and out.

    Cons

    Senior Management - CEO and current President - have no interest in building a profitable business. There is a strange desire to follow a dream that will never come to fruition. Unlike Amazon's CEO, who is an engineer and a "doer", Overstock CEO is a philosopher, so majority of strategy or ideas follow the path of philosophy - words, but no clear actions. There is no real strategy, no real interest in pursuing a clear path to long-term profitability. The goal is to play in any sandbox the CEO is interested in - its a fun game for him, and he doesn't care because he has inherited hundreds of millions from his father. Executives who oppose this approach are terminated or pushed out. During my time there I saw some of the best leaders and executives walked out the door for opposing the CEO in even the most subtle ways. Pay is relatively low - it is Utah, so people are willing to take a cut to work there. Work-life balance is amazing - no reason to work hard when there is not real incentive to deliver results, or your own projects are killed. Politics are rampant - but they are easy to understand - they all center around doing exactly what the CEO and President say, no matter how inane.

    Advice to ManagementAdvice

    Not much to say. I don't think management really cares - CEO and President have all their comp coming outside of Overstock, so driving long term profitability, value and employee satisfaction is not interesting to them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    A lot of promise without much action

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Overstock.com full-time for more than 5 years

    Pros

    Good flexible company. Relaxed but challenging environment. Interesting work.

    Cons

    There's always the promise of more this, better that, etc but yet rarely does any of it ever happen.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 5 people found this helpful  

    Software Architect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Architect  in  Salt Lake City, UT
    Former Employee - Software Architect in Salt Lake City, UT

    I worked at Overstock.com full-time for more than 8 years

    Pros

    Very interesting technical challenges.
    Good pay but the benefits are not on-par with other companies of the same size.

    Cons

    There had been a constant tech brain drain during 2013 and the new hires are not bumping up the IQ.

    Advice to ManagementAdvice

    There were a lot cynicism and distrust floating around. It might be a good a good idea to work on team morale and hire more capable tech management.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Good company for starting a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Overstock.com

    Pros

    Great opportunities to entry level and gain experience in a plethora of different job functions. Fast moving environment, dynamic industry. Provides opportunities to be creative and fosters personal growth.

    Cons

    Changes direction seemingly with little consideration to current initiatives. Salary is low compared to other relevant competition.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    Typical Corporation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business  in  Salt Lake City, UT
    Current Employee - Business in Salt Lake City, UT

    I have been working at Overstock.com full-time for more than a year

    Pros

    The CEO is great (just too bad it doesn't trickle down to the rest of management), there are some good people who work there, company values sound and look good on paper

    Cons

    The culture of Overstock is challenging - most of upper management is completely out of touch with reality and with the people they are supposed to be managing. The office location out by the airport is a joke, the higher ups try to make you drink the company kool-aid but deny it is what it is: a place for CS workers to sleep (both in break rooms and at their desks), and people with a high level of incompetence to excel. Developers and Merchandising groups are a constant revolving door.

    Advice to ManagementAdvice

    The middle management is much better at their jobs than the people at the top. Motivating by fear is not a good way to conduct business. Instead of threatening people, try actually showing them you appreciate their hard work - rather than the current tactics of promoting morons just because they know someone already at the top (and who are, in reality, totally incapable of producing respectable results).

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Overall, not a bad place to be employed at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Frontline Customer Care  in  Salt Lake City, UT
    Current Employee - Frontline Customer Care in Salt Lake City, UT

    I have been working at Overstock.com full-time for less than a year

    Pros

    We all go to work to earn a paycheck and that's definitely my number one pro for Overstock since the starting wage is more than the ending wage at my last job where I was in management and worked for four years . Most days, I can honestly say that I enjoy going to work and being in the frontline customer care team. I have options to actually help customers, at least the reasonable ones, and to "do the right thing". The company also has lots of fun things that help your attitude towards work. Examples: Lagoon Day, their OUniversity resources, polls to employees to give you the impression your opinion matters.

    Cons

    For me, the biggest con has been noticing that it's more of who you know than your actual abilities to be able to move around to other departments. It's caused me to wonder whether I want to actually work here long term. The company's requirements to "tier up" and gain additional tools to help your daily job are also a bit ridiculous. I was able to get to their tier 2 within a few months of being on the floor, which made me feel great about myself & work abilities. But since then I've been a few percentages off from their stat requirements to go to tier 3, making me feel "stuck" and not able to progress, despite trying my best to help customers and follow proper procedures. On top on this, the company's Internal Knowledge Base (IKB) is seriously outdated and could use a makeover - unlike other company websites that are rarely used that have undergone recent makeovers.

    Advice to ManagementAdvice

    I love the vibe given at stand ups of every employee counting and working together. However, the daily grind isn't really like that. There's a lack of communication between departments (at least from my perspective in frontline where backline reps seem annoyed at questions or request for help with customers), resources (IKB) that I use daily are outdated, and the obvious favoritism through out the company is a real bummer.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 11 people found this helpful  

    A Corporate Circus - never a dull moment but very exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Overstock.com full-time for more than a year

    Pros

    My position allows me to be a fly on the wall. I interact with executives, entry level associates and mid-management folks on a regular basis. Very laid back environment. Upward mobility in this company is a very real possibility. The CEO, Dr. Patrick Byrne, is an eclectic student of eastern thought and this is very apparent in his decisions.

    Your happiness will very much depend on the department that you are in. I've luckily been placed in one where the department's VP knows me personally and will advocate for anyone worthwhile and coach the ones that aren't worth a grain of salt out.

    If you are seeking a rainbow friendly, pet-advocating, fair trade proponent employer then O.co is the place for you. Just read the next section to understand the cons.

    Cons

    Nepotism. Nepotism. Nepotism. This a prevailing theme inside of the organization. It wouldn't bother me so much if they were contributing members of their team. The benefactors are placed into positions they are so clearly unqualified for. This makes surrounding colleagues pick up the slack.

    If professionalism is something that you highly value, I'd suggest to keep looking. Vulgarity is quite acceptable and sometimes encouraged. Patrick always has a colorful comment during company-wide meetings - entertaining to me personally, but I can see how offensive certain people.

    Compare the salaries of senior executives against Amazon - Overstock pays theirs nearly double. This is very unwarranted for some executives and a real slap in the face when you see the disparity compared to hourly employees and the promise of a "bonus" each year.

    Management is very volatile. I understand this industry requires agile decision making, but the amount of change is staggering. Like I said, upward mobility is a very real possibility in this company - but that sometimes isn't a good thing. On the plus side, if you don't like your boss it's a very good chance you will have a different one in a few months.

    With any job, but especially this one in particular, I'd recommend having a backup plan and continuing to seek employment. I've known entire teams to disappear and executives traversing the many levels below them to personally fire someone if they don't like them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 11 people found this helpful  

    Been here just under a year and so far its been alright. Good but not great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Intelligence Developer  in  Salt Lake City, UT
    Current Employee - Business Intelligence Developer in Salt Lake City, UT

    I have been working at Overstock.com full-time for more than a year

    Pros

    Great work-life balance. I am in at 8:30 AM and out at 5:30 PM with little exception. The 401K had just been enhanced to now match 100% up to 6% with immediate vesting (you do have to be employed 3 months before you can participate).

    The company tries to listen to their employees and implement their suggestions through surveys and online Idea submissions that anyone in the company can post to. Overstock also provides a lot of fun events for people to participate in (a day at an amusement park –that was really fun, private concerts, a few holiday parties).

    The pay here is also very competitive and at or slightly above market.

    As of now, if you work in the main office, you will have easy access to the freeway but not public transit.

    Cons

    There are a few things to be aware of before coming to work here. With regards to management, they are a little weird. The CEO is really nice and tries to do innovative things but he tends to not have a strong vision and he jumps from pet project to pet project so you will begin working on something that they say is top priority and the he gets bored with it and the whole project gets scrapped. He is the majority shareholder so he also kind of treats the company like his own personal hobby train set.

    The management (presidents, managers, and the CEO) also tend to fire people who don’t agree with them. Even if management’s ideas aren't all that good, they can’t take unsolicited feedback and are quick to fire people who aren't ‘team players’. So if you are scared of being ambushed by layoffs or getting fired because you have strong opinions then maybe reconsider working here. (I felt like the job was worth the risk and can find a new one if it came to that)

    As of now the CEO keeps shuffling where people work too, so get used to commuting. Even if you buy a home next to work you will likely have to commute to a different site than the one you initially reported to.

    With the management running the company at 70% efficiency, they actually do an ok job but they need to go back to business school and take a look at basic marketing principles. They get most of it right but there are a few weird things with their website and how much they spend on commercials that just makes no sense in a business setting (but that’s what you get with a good company that is treated a bit like a toy by the CEO)

    For the job itself, get used to having your access restricted down to the bare minimum to do your job. I came from a company that was about the same size as this one and was treated like a DBA. Here you will only be given access to fulfill your roll.

    The systems they use here also need some TLC but they do buy decent software. Attempts to change the system to bring it up to basic industry best practice standards will be met with resistance and annoyance because ‘it above your pay grade to worry about that kind of thing’. So apply as a DBA if you want to have influence over that.

    And finally, there are also a few toxic departments here so it’s a crap shoot. You may get a great team, department, manager…or you might not. I personally lucked out and got a good one. I've asked about how to turn those departments around but the toxic people in those departments are too connected and entrenched to really effect any positive change.

    Advice to ManagementAdvice

    Patrick should just chair the board and not get so involved. He has good ideas but there is no way for them to get shot down when he suggests bad ones.

    Also don't be so political and fire everyone the moment they disagree with you. Allow people to be critical of they system and the ideas with the goal of improving and making the company even better.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11. 7 people found this helpful  

    New Hire Review (5 weeks in)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Intelligence Developer  in  Salt Lake City, UT
    Current Employee - Business Intelligence Developer in Salt Lake City, UT

    I have been working at Overstock.com full-time for less than a year

    Pros

    --promote an egalitarian workplace from the top down via company-wide surveys and solicited feedback
    --one recent survey resulted in a 100% 401k match and 100% vesting after 1 month of service
    --small-company feel, comfortable atmosphere
    --Worldstock & local community philanthropy
    --encourage changing teams internally to learn different parts of the company & business

    Cons

    --not impressed with teaming and integration with key colleagues thus far
    --company is dividied physically between 2 locations; can make collaboration more challenging
    --my workspace is depressing and isolated
    --strict 9-5 on site/facetime; doesn't provide much flexibility or remote work opportunities
    --culture and values are preached but not necessarily exercised by all

    Advice to ManagementAdvice

    In my (limited) experience thus far I have seen a lack of managment skills, specifically related to communication, leadership, morale, and teambuilding.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for Overstock.com? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.